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Help - Photosmart HP 5180 won't install

B

Bamagirl33

#1
Somehow I removed my printer from my compter (not sure what I did). Anyway,
I've tried to reinstall, with no luck. The disk I have doesn't work with
Vista, so I have gone to the HP website to download info. It downloads, but
it stops when it tries to install. It says "fatal error". Any suggestions?
 
A

Alan Morris [MSFT]

#2
Is the print spooler service running? If it is not, that would explain why
you do not see any printers.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"Bamagirl33" <Bamagirl33@xxxxxx> wrote in message
news:D6D266FD-9828-409B-BA19-8822B8417524@xxxxxx

> Somehow I removed my printer from my compter (not sure what I did).
> Anyway,
> I've tried to reinstall, with no luck. The disk I have doesn't work with
> Vista, so I have gone to the HP website to download info. It downloads,
> but
> it stops when it tries to install. It says "fatal error". Any suggestions?
 
B

Bamagirl33

#3
The printer spooler service is running. I just checked.
Thanks

"Alan Morris [MSFT]" wrote:

> Is the print spooler service running? If it is not, that would explain why
> you do not see any printers.
>
> --
> Alan Morris
> Windows Printing Team
> Search the Microsoft Knowledge Base here:
> http://support.microsoft.com/search/?adv=1
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Bamagirl33" <Bamagirl33@xxxxxx> wrote in message
> news:D6D266FD-9828-409B-BA19-8822B8417524@xxxxxx

> > Somehow I removed my printer from my compter (not sure what I did).
> > Anyway,
> > I've tried to reinstall, with no luck. The disk I have doesn't work with
> > Vista, so I have gone to the HP website to download info. It downloads,
> > but
> > it stops when it tries to install. It says "fatal error". Any suggestions?
>
>
>
 
G

Guest

#4
"Bamagirl33" <Bamagirl33@xxxxxx> wrote in message
news:D6D266FD-9828-409B-BA19-8822B8417524@xxxxxx

> Somehow I removed my printer from my compter (not sure what I did).
> Anyway,
> I've tried to reinstall, with no luck. The disk I have doesn't work with
> Vista, so I have gone to the HP website to download info. It downloads,
> but
> it stops when it tries to install. It says "fatal error". Any suggestions?
I have had a lot of install and random printing problems with my 8180. I
decided to do a clean install of Windows on a new hard drive and install the
OS the antivirus then the printer before installing any applications, no
proplems at all. When I first tried to install on my system the install data
rate was very low. I got the fatal error message. The message was due to the
install program timing out waiting for the printer. When I installed on a
fresh copy of Windows the indidcated data rate was about ten times faster
than on the old install.

Bob