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Help please: kernal.32dll crash

Messages
3
#1
I am getting the following error when I try and right click on a document on my desk top. First a box pops up tells me that windows explorer has stopped working and the following is what I get when I click on details. It doesn't do it if I right click on a program, only if I do it on a document, file, ect:

Problem signature:

Problem Event Name: APPCRASH

Application Name: explorer.exe

Application Version: 6.0.6002.18005

Application Timestamp: 49e01da5

Fault Module Name: kernel32.dll

Fault Module Version: 6.0.6002.18005

Fault Module Timestamp: 49e037dd

Exception Code: 0eedfade

Exception Offset: 0003fbae

OS Version: 6.0.6002.2.2.0.256.1

Locale ID: 1033

Additional Information 1: fd00

Additional Information 2: ea6f5fe8924aaa756324d57f87834160

Additional Information 3: fd00

Additional Information 4: ea6f5fe8924aaa756324d57f87834160

I have downloaded system clean-up. Nothing seems to correct the problem. It even does it is I am in a file I have created. I went into a file that had photos stored by date, I needed to convert it into a zip file to email, but it did this same thing to me when I right clicked on it. I am at a loss. Any help would be greatly appreciated.

Thanks You!!
 

My Computer

richc46

Staff member
Vista Guru
Gold Member
Messages
20,105
Location
Fairfield County, CT
#2

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

richc46

Staff member
Vista Guru
Gold Member
Messages
20,105
Location
Fairfield County, CT
#3
Run a full anti virus scan
Download and scan with an updated and free malwarebytes.
If clean boot does not solve the problem, go back with a system restore to a few days before the problem.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Messages
3
#4
Thank you, I will try that. Unfortunately it won't allow me to do a system restore prior to 10 days(that was my first thought). The problem has gone on for a couple of months and I went about doing my emails a differant way. Now I don't have the option to do it that way, only through zip files which I am unable to convert to.

I have tried a couple of the free anti virus scans. Nothing has fixed the problem. I was told that I needed to uninstall and reinstall Windows Vista. I don't have a disc though.
 

My Computer

richc46

Staff member
Vista Guru
Gold Member
Messages
20,105
Location
Fairfield County, CT
#5

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

richc46

Staff member
Vista Guru
Gold Member
Messages
20,105
Location
Fairfield County, CT
#7
Read the tutorial, you must right click on cmd and then run as administrator
That DLL (Dynamic Link Library) is just a very fancy File. Driver and file problems can be caused by memory. AFTER doing everything else, test memory.
http://www.geekstogo.com/forum/topic...ing-memtest86/
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

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