M
Marcus
Hi,
We have 200 user in our company and want to implement any helpdesk SW to
reduce impact on currently procedure and people's. Actually, we're using
simply e-mail address for raising helpdesk incidents without any
documentation, escalation procedures, priority, .... etc
I found on the Internet few interesting products: System Center Service
Manager, Splunk, Sysaid, Kayako, .... Can you suggest what to test first,
where to find useful documentation to implement it, what is most important
things during implementation, ....
I know that is not related to this newsgroup, sorry for offtopic.
Thnx!
We have 200 user in our company and want to implement any helpdesk SW to
reduce impact on currently procedure and people's. Actually, we're using
simply e-mail address for raising helpdesk incidents without any
documentation, escalation procedures, priority, .... etc
I found on the Internet few interesting products: System Center Service
Manager, Splunk, Sysaid, Kayako, .... Can you suggest what to test first,
where to find useful documentation to implement it, what is most important
things during implementation, ....
I know that is not related to this newsgroup, sorry for offtopic.
Thnx!