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"HID data has stopped working" - bluetooth mouse error

Messages
2
#1
Hi all,
I have an HP dv9700z laptop with Vista Ultimate 32bit installed.
I'm up to date all on all updates for Vista, including SP1.
I bought a Microsoft blue tooth notebook mouse 5000 and installed it. It works fine except that as soon as it connects, I get this meesage:

"hid data has stopped working"

Then it asks me to close the program. The mouse still works however, up until the next time I reboot. Then I have to repeat the installation all over again.

I installed Intellipoint drivers as suggested on an HP laptop forum - no fix
I searched Google and Microsoft's knowledge base...nothing.

I'm at a loss, can anyone help?
 

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wscrivens

New Member
Messages
1
#2
I read on another forum that disabling the HP Quick Start Buttons will make this go away - but that's not a satisfactory solution IMHO.
In my case, it's a brand-new HP laptop, first time out of the box. This is NOT reasonable. Also, I'm not using a bluetooth mouse, although there are 2 bluetooth mice, connected with other computers, within range.
Any ideas would be helpful.
Walt
 

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Smalls

New Member
Messages
1
#4
I have had the same problem with my microsoft bluetooth presenter 8000 mouse. I have an HP DV5t laptop. And I finally found a better solution than disabling your quickstart. My brother-in-law has an HP as well with bluetooth enabled. I told him that I was having this problem and he told me that his bluetooth mouse worked just fine. He has a Targus mouse. I've also noticed that everyone that has posted on here has been using a microsoft mouse. So I went to office depot and bought a "Targus Bluetooth Laser Notebook Mouse" item# 174354. And it works just fine. I guess the only problem is the fact that you have to buy a new mouse.
 

My Computer

Messages
1
#7
I've had this problem since installing a Targus bluetooth mouse, model AMB03US (also from Office Depot). The mouse works fine, I just have to close the error message every time I turn on the system (from restart or standby). I don't want to disable Quickstart. Not sure what to try to correct the problem.
 

My Computer

System One

  • Manufacturer/Model
    HP dv7-1127cl
    CPU
    AMD Turion X2 Dual-Core Mobile RM-72 2.1 GHz
    Memory
    4 GB
    Graphics Card(s)
    ATI Radion HD 3200
    Sound Card
    Microsoft
    Monitor(s) Displays
    HP laptop
    Screen Resolution
    1440x900
    Hard Drives
    320 GB
    Mouse
    Targus Bluetooth, model AMB03US laser
    Internet Speed
    1.5MBps
Messages
29
#9
Same here, brand new hpdv3510nr with a microsoft mouse. I will try HP in the morning.
 

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System One

  • Manufacturer/Model
    HP Pavillion dv3510nr
    CPU
    Processor Intel(R) Core(TM)2 Duo CPU P7350 @ 2.00GHz, 2
    Memory
    4G
    Graphics Card(s)
    NVIDIA GeForce 9300M GS
    Monitor(s) Displays
    SynchMaster2300sw
    Screen Resolution
    1280x800x60hz
    Hard Drives
    WD MyBookHome 1T external
    Internet Speed
    Fast yo
Messages
1
#10
Like many of you, I searched and searched for a legitimate way to solve the "HID data has stopped working" error. I am pleased to report that my system is running fine now and no longer gets this annoying message.

I apoligized if a similar suggestion has been posted previously, but here goes.

Soon after I bought my new laptop - HP dv5, I decided to see if my iPhone (another toy) would sync up via blue tooth. I was able to pair the devices but no luck with the sync. I abandoned my effort, but did not disable the blue tooth connection between the iPhone and the laptop. I also never made the connection between when the problem started and the day I paired the devices. WahLah.

I went into the control panel under Hardware and Sound, then to Blue Tooth. I removed the iPhone pairing, and there ya go. No more issues, and I did not have to disable any other features on my laptop.

Although the hint was a bit vague, I found some good stuff on HP.com under stupport on this topic. If you do not have a similar issue as me, or choose not to disable a blue tooth device (because you need it), they likely have a fix in the list of suggestions. Link is listed below.

HP Notebook PCs -  Error: HIDData.exe has stopped working 

There is also a new patch at Microsoft that my be of interest

http://support.microsoft.com/kb/941600/ .

Good luck all.... Ah... the pleasure of losing those pop up error messages!
 

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hinzc7711

New Member
Messages
3
#11
I installed the microsoft patch for this then, if the error message popped up just minimised it and the mouse works fine. I've since had experices where it does not give error also.
 

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Messages
1
#12
What is HID? I just installed my Microsoft Laser rechargeable 8000 mouse which I love since I don't need batteries all the time. I'm ignoring the error right now and am not having any problems. Does the Targus mouse come in a rechargeable model?

Vickie
 

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