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Hp Total Care Advisor

#1
I don't know if I am in the right place. But the people here seem to know
what they are talking about.
I have HP Pavilion dv5-1235dx Entertainment Notebook Pc. Windows Vista Home
Premium SP2. I have already talked and emailed HP about 20 times. I had a
problem with total care advisor so HP told me to uninstall it and then
reinstall it so I did and the website they gave me to download it was really
to update it and would not install. Now they say I have to do a system
recovery. So I am here to beg for help. Is there anyway to download the HP
Total Care Advisor without doing a system recovery? I was told by HP that I
need this to do hp updates and it is important for my computer. ( I am what
you call a computer dummy) Please help.
 
M

Malke

#2
Dar wrote:

> I don't know if I am in the right place. But the people here seem to know
> what they are talking about.
> I have HP Pavilion dv5-1235dx Entertainment Notebook Pc. Windows Vista
> Home Premium SP2. I have already talked and emailed HP about 20 times. I
> had a problem with total care advisor so HP told me to uninstall it and
> then reinstall it so I did and the website they gave me to download it was
> really to update it and would not install. Now they say I have to do a
> system recovery. So I am here to beg for help. Is there anyway to download
> the HP Total Care Advisor without doing a system recovery? I was told by
> HP that I need this to do hp updates and it is important for my computer.
> ( I am what you call a computer dummy) Please help.
Actually there is no need to run the HP Total Care Advisor. It's a bloated,
invasive piece of software that will do your computer no good. I always
disable it from running on clients' machines. Vista has its own built-in
updating and troubleshooting tools. The HP Total Care Advisor is totally
unnecessary. If it is currently uninstalled I'd just leave it that way.

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
http://www.elephantboycomputers.com/#FAQ
 
#3
OK thank you so much. I wish you can take my computer and do what needs to be
done. But anyway what about HP Update that will not work since I unistalled
HP total care advisor. Does that make a difference or not?

"Malke" wrote:

> Dar wrote:
>

> > I don't know if I am in the right place. But the people here seem to know
> > what they are talking about.
> > I have HP Pavilion dv5-1235dx Entertainment Notebook Pc. Windows Vista
> > Home Premium SP2. I have already talked and emailed HP about 20 times. I
> > had a problem with total care advisor so HP told me to uninstall it and
> > then reinstall it so I did and the website they gave me to download it was
> > really to update it and would not install. Now they say I have to do a
> > system recovery. So I am here to beg for help. Is there anyway to download
> > the HP Total Care Advisor without doing a system recovery? I was told by
> > HP that I need this to do hp updates and it is important for my computer.
> > ( I am what you call a computer dummy) Please help.
>
> Actually there is no need to run the HP Total Care Advisor. It's a bloated,
> invasive piece of software that will do your computer no good. I always
> disable it from running on clients' machines. Vista has its own built-in
> updating and troubleshooting tools. The HP Total Care Advisor is totally
> unnecessary. If it is currently uninstalled I'd just leave it that way.
>
> Malke
> --
> MS-MVP
> Elephant Boy Computers - Don't Panic!
> http://www.elephantboycomputers.com/#FAQ
>
>
 
#4
Me again I also wanted to say I have Kaspersky Internet Security and Windows
Defender

"Malke" wrote:

> Dar wrote:
>

> > I don't know if I am in the right place. But the people here seem to know
> > what they are talking about.
> > I have HP Pavilion dv5-1235dx Entertainment Notebook Pc. Windows Vista
> > Home Premium SP2. I have already talked and emailed HP about 20 times. I
> > had a problem with total care advisor so HP told me to uninstall it and
> > then reinstall it so I did and the website they gave me to download it was
> > really to update it and would not install. Now they say I have to do a
> > system recovery. So I am here to beg for help. Is there anyway to download
> > the HP Total Care Advisor without doing a system recovery? I was told by
> > HP that I need this to do hp updates and it is important for my computer.
> > ( I am what you call a computer dummy) Please help.
>
> Actually there is no need to run the HP Total Care Advisor. It's a bloated,
> invasive piece of software that will do your computer no good. I always
> disable it from running on clients' machines. Vista has its own built-in
> updating and troubleshooting tools. The HP Total Care Advisor is totally
> unnecessary. If it is currently uninstalled I'd just leave it that way.
>
> Malke
> --
> MS-MVP
> Elephant Boy Computers - Don't Panic!
> http://www.elephantboycomputers.com/#FAQ
>
>
 
D

David B.

#5
Remove that and don't reinstall it either.

--


------
"Dar" <Dar@xxxxxx> wrote in message
news:B47F89A9-9CFA-4536-B964-77B7782FCC80@xxxxxx

> OK thank you so much. I wish you can take my computer and do what needs to
> be
> done. But anyway what about HP Update that will not work since I
> unistalled
> HP total care advisor. Does that make a difference or not?
>
> "Malke" wrote:
>

>> Dar wrote:
>>

>> > I don't know if I am in the right place. But the people here seem to
>> > know
>> > what they are talking about.
>> > I have HP Pavilion dv5-1235dx Entertainment Notebook Pc. Windows Vista
>> > Home Premium SP2. I have already talked and emailed HP about 20 times.
>> > I
>> > had a problem with total care advisor so HP told me to uninstall it and
>> > then reinstall it so I did and the website they gave me to download it
>> > was
>> > really to update it and would not install. Now they say I have to do a
>> > system recovery. So I am here to beg for help. Is there anyway to
>> > download
>> > the HP Total Care Advisor without doing a system recovery? I was told
>> > by
>> > HP that I need this to do hp updates and it is important for my
>> > computer.
>> > ( I am what you call a computer dummy) Please help.
>>
>> Actually there is no need to run the HP Total Care Advisor. It's a
>> bloated,
>> invasive piece of software that will do your computer no good. I always
>> disable it from running on clients' machines. Vista has its own built-in
>> updating and troubleshooting tools. The HP Total Care Advisor is totally
>> unnecessary. If it is currently uninstalled I'd just leave it that way.
>>
>> Malke
>> --
>> MS-MVP
>> Elephant Boy Computers - Don't Panic!
>> http://www.elephantboycomputers.com/#FAQ
>>
>>
 

joel406

Senior Member
Vista Guru
#7
Hello Dar. HPs software has always seemed bloated and slow. The total care adviser is probably the worst of it. You should also notice the bloat if you ever installed one of their printers. Heres a trick, download the latest "basic driver" from their website, extract it with WinRAR and run the "add a printer wizard".

Anyways the HP update feature is really useless. Most of HPs software is really buggy(did I say bloated?) and your system will run better without it.
 
#8
Hello, ok I have a cannon printer which I will be getting a new on in a few
months because this one is not working right. But anyway you are dealing with
a computer dummy, I do not know what you mean by: ( Heres a trick,

> download the latest "basic driver" from their website, extract it with
> WinRAR and run the "add a printer wizard". ) If things are not explained step by step I am confused. I am not very computer wise. And should I just uninstall the hp update from my control panel then go to programs and unistall? Thanks for all the help you can give.
"joel406" wrote:

>
> Hello Dar. HPs software has always seemed bloated and slow. The total
> care adviser is probably the worst of it. You should also notice the
> bloat if you ever installed one of their printers. Heres a trick,
> download the latest "basic driver" from their website, extract it with
> WinRAR and run the "add a printer wizard".
>
> Anyways the HP update feature is really useless. Most of HPs software
> is really buggy(did I say bloated?) and your system will run better
> without it.
>
>
> --
> joel406
>
 
#9
HP hardware: :) HP software: :cry: Finding this thread caused me to register just to throw in my two cents... after first getting a HP computer, the first step after the first start-up is uninstall... uninstall... uninstall... all the extras, games, helpers... Instead of HP update, just know your model number and swing by their site once in a while... but that hasn't even been necessary for me, as I find windows update tracks most of what I need.

As for printer drivers... I got this 5600 all-in-one unit, HP wants me to install a 450MB process (that comes with three services) just to print "hello world." What I did (last time*) was disable the printer - uninstall the driver - run a search of my hard drive for "HP" - uninstall or remove all offending programs, files, folders... then simply restart. On reboot, Windows should find a "disabled device without a driver" and automatically use a generic Microsoft driver. I've used XP, Vista, and now 7; each one was able to automatically find and enable my printer. :)

*this time I just installed the OS (Win7) and did not install any HP crap.

That said: FIRST THING you might want to do is set a restore point. Click "Control Panel," click "System," click "Advanced System Settings." In the pop-up window, select tab, "System Protection." The option at the bottom "create restore point right now" is your friend. :cool:

My last computer was a Compaq (which ran HP crap,) my latest is straight HP, so I have like five years experience in dealing with HP software - and I haven't found that I needed any of it.
 
#10
Thanks for your input. But I am what you call a computer dummy. I have a
canon MP500 and I had to have them send me a cd to download because the
printer did not work with this Hp Pavilion so I am not good at this as of
what to uninstall and stuff like that. But thank for any help you can give.

"ellenjanuary" wrote:

>
> HP hardware: :) HP software: :cry: Finding this thread caused me to
> register just to throw in my two cents... after first getting a HP
> computer, the first step after the first start-up is uninstall...
> uninstall... uninstall... all the extras, games, helpers... Instead of
> HP update, just know your model number and swing by their site once in a
> while... but that hasn't even been necessary for me, as I find windows
> update tracks most of what I need.
>
> As for printer drivers... I got this 5600 all-in-one unit, HP wants me
> to install a 450MB process (that comes with three services) just to
> print "hello world." What I did (last time*) was disable the printer -
> uninstall the driver - run a search of my hard drive for "HP" -
> uninstall or remove all offending programs, files, folders... then
> simply restart. On reboot, Windows should find a "disabled device
> without a driver" and automatically use a generic Microsoft driver. I've
> used XP, Vista, and now 7; each one was able to automatically find and
> enable my printer. :)
>
> *-this time I just installed the OS (Win7) and did not install any HP
> crap.-
>
> That said: FIRST THING you might want to do is set a restore point.
> Click "Control Panel," click "System," click "Advanced System Settings."
> In the pop-up window, select tab, "System Protection." The option at the
> bottom "create restore point right now" is your friend. :cool:
>
> My last computer was a Compaq (which ran HP crap,) my latest is
> straight HP, so I have like five years experience in dealing with HP
> software - and I haven't found that I needed any of it.
>
>
> --
> ellenjanuary
>
 
#11
OK Malke I need you help again. Hp contacted me on my problem with the total
care advisor because I complained to them about there technical people who
help people like me. They told me that not having the total care advisor on
my computer will cause problems for me. I think they are just telling me that
because they want their products on the computer. I do believe what you told
me. They told me that I will need to to a system restore to see if it comes
back on my computer and if it did not I would have to do a system recovery.
Please tell me I do not need to do that and I do not need the total care
advisor on my computer and my computer will be just fine. Help
Please...................................

"Malke" wrote:

> Dar wrote:
>

> > I don't know if I am in the right place. But the people here seem to know
> > what they are talking about.
> > I have HP Pavilion dv5-1235dx Entertainment Notebook Pc. Windows Vista
> > Home Premium SP2. I have already talked and emailed HP about 20 times. I
> > had a problem with total care advisor so HP told me to uninstall it and
> > then reinstall it so I did and the website they gave me to download it was
> > really to update it and would not install. Now they say I have to do a
> > system recovery. So I am here to beg for help. Is there anyway to download
> > the HP Total Care Advisor without doing a system recovery? I was told by
> > HP that I need this to do hp updates and it is important for my computer.
> > ( I am what you call a computer dummy) Please help.
>
> Actually there is no need to run the HP Total Care Advisor. It's a bloated,
> invasive piece of software that will do your computer no good. I always
> disable it from running on clients' machines. Vista has its own built-in
> updating and troubleshooting tools. The HP Total Care Advisor is totally
> unnecessary. If it is currently uninstalled I'd just leave it that way.
>
> Malke
> --
> MS-MVP
> Elephant Boy Computers - Don't Panic!
> http://www.elephantboycomputers.com/#FAQ
>
>
 
#12
Dar wrote:

> OK Malke I need you help again. Hp contacted me on my problem with the total
> care advisor because I complained to them about there technical people who
> help people like me. They told me that not having the total care advisor on
> my computer will cause problems for me. I think they are just telling me that
> because they want their products on the computer. I do believe what you told
> me. They told me that I will need to to a system restore to see if it comes
> back on my computer and if it did not I would have to do a system recovery.
> Please tell me I do not need to do that and I do not need the total care
> advisor on my computer and my computer will be just fine. Help
> Please...................................
Malke's right. You don't need it. HP is lying to you.

M

>
> "Malke" wrote:
>

>> Dar wrote:
>>

>>> I don't know if I am in the right place. But the people here seem to know
>>> what they are talking about.
>>> I have HP Pavilion dv5-1235dx Entertainment Notebook Pc. Windows Vista
>>> Home Premium SP2. I have already talked and emailed HP about 20 times. I
>>> had a problem with total care advisor so HP told me to uninstall it and
>>> then reinstall it so I did and the website they gave me to download it was
>>> really to update it and would not install. Now they say I have to do a
>>> system recovery. So I am here to beg for help. Is there anyway to download
>>> the HP Total Care Advisor without doing a system recovery? I was told by
>>> HP that I need this to do hp updates and it is important for my computer.
>>> ( I am what you call a computer dummy) Please help.
>> Actually there is no need to run the HP Total Care Advisor. It's a bloated,
>> invasive piece of software that will do your computer no good. I always
>> disable it from running on clients' machines. Vista has its own built-in
>> updating and troubleshooting tools. The HP Total Care Advisor is totally
>> unnecessary. If it is currently uninstalled I'd just leave it that way.
>>
>> Malke
>> --
>> MS-MVP
>> Elephant Boy Computers - Don't Panic!
>> http://www.elephantboycomputers.com/#FAQ
>>
>>
 
M

Malke

#13
Dar wrote:

> OK Malke I need you help again. Hp contacted me on my problem with the
> total care advisor because I complained to them about there technical
> people who help people like me. They told me that not having the total
> care advisor on my computer will cause problems for me. I think they are
> just telling me that because they want their products on the computer. I
> do believe what you told me. They told me that I will need to to a system
> restore to see if it comes back on my computer and if it did not I would
> have to do a system recovery. Please tell me I do not need to do that and
> I do not need the total care advisor on my computer and my computer will
> be just fine. Help Please...................................
ahahahah. Just got to love that bottom-tier HP tech support. You do *not*
need the Total Care Advisor running and my partner and I have many hundreds
of HP laptops to prove it.

We usually don't uninstall it, mind you. We just don't have it run. If you
already uninstalled it, don't worry about it.

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
http://www.elephantboycomputers.com/#FAQ
 
D

David B.

#14
Most 1st tier tech support people are just as qualified to be working at
McDonalds, they have no clue about the products they're supporting, they
read from a script, you can pretty much take much of what they say as BS.

--


------
"Dar" <Dar@xxxxxx> wrote in message
news:9536E978-7926-48B0-8273-0278C15B4E71@xxxxxx

> OK Malke I need you help again. Hp contacted me on my problem with the
> total
> care advisor because I complained to them about there technical people who
> help people like me. They told me that not having the total care advisor
> on
> my computer will cause problems for me. I think they are just telling me
> that
> because they want their products on the computer. I do believe what you
> told
> me. They told me that I will need to to a system restore to see if it
> comes
> back on my computer and if it did not I would have to do a system
> recovery.
> Please tell me I do not need to do that and I do not need the total care
> advisor on my computer and my computer will be just fine. Help
> Please...................................
>
> "Malke" wrote:
>

>> Dar wrote:
>>

>> > I don't know if I am in the right place. But the people here seem to
>> > know
>> > what they are talking about.
>> > I have HP Pavilion dv5-1235dx Entertainment Notebook Pc. Windows Vista
>> > Home Premium SP2. I have already talked and emailed HP about 20 times.
>> > I
>> > had a problem with total care advisor so HP told me to uninstall it and
>> > then reinstall it so I did and the website they gave me to download it
>> > was
>> > really to update it and would not install. Now they say I have to do a
>> > system recovery. So I am here to beg for help. Is there anyway to
>> > download
>> > the HP Total Care Advisor without doing a system recovery? I was told
>> > by
>> > HP that I need this to do hp updates and it is important for my
>> > computer.
>> > ( I am what you call a computer dummy) Please help.
>>
>> Actually there is no need to run the HP Total Care Advisor. It's a
>> bloated,
>> invasive piece of software that will do your computer no good. I always
>> disable it from running on clients' machines. Vista has its own built-in
>> updating and troubleshooting tools. The HP Total Care Advisor is totally
>> unnecessary. If it is currently uninstalled I'd just leave it that way.
>>
>> Malke
>> --
>> MS-MVP
>> Elephant Boy Computers - Don't Panic!
>> http://www.elephantboycomputers.com/#FAQ
>>
>>
 
#15
Ok thanks Malke, I did uninstall it. Just did not want any problem they said
I will probably get. I had complained to HP Corporate then they in turn had a
Case Manager call me and I complained to them about HP support and told them
they hire people who don't know what they are doing and HP owes me a new
computer. But I told them that would never happen and they need to hire
people who know what they are doing. But that will never happen either.
So with that if and when I do have a problem with my computer who do I call
to go to instead of Best Buy cause they do not know what they are doing
either.
Thanks for you help

"Malke" wrote:

> Dar wrote:
>

> > OK Malke I need you help again. Hp contacted me on my problem with the
> > total care advisor because I complained to them about there technical
> > people who help people like me. They told me that not having the total
> > care advisor on my computer will cause problems for me. I think they are
> > just telling me that because they want their products on the computer. I
> > do believe what you told me. They told me that I will need to to a system
> > restore to see if it comes back on my computer and if it did not I would
> > have to do a system recovery. Please tell me I do not need to do that and
> > I do not need the total care advisor on my computer and my computer will
> > be just fine. Help Please...................................
>
> ahahahah. Just got to love that bottom-tier HP tech support. You do *not*
> need the Total Care Advisor running and my partner and I have many hundreds
> of HP laptops to prove it.
>
> We usually don't uninstall it, mind you. We just don't have it run. If you
> already uninstalled it, don't worry about it.
>
> Malke
> --
> MS-MVP
> Elephant Boy Computers - Don't Panic!
> http://www.elephantboycomputers.com/#FAQ
>
>