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I can't received attached email

B

Bob Ang

#1
Last fews month ago, i can received attachement file from all my receiver.Why
suddenly i can't receive attached email from one of my receiver.The file is
only 2kb. It's because of antivirus block his attachment file. I am using AVG
antivirus.
Please help me ...urgent
 

My Computer

B

Bruce Hagen

#2
2KB is nothing. Are you sure there is an attachment? Do a Ctrl+F3 on the
message header to see the message source. I doubt there is an attachment,
but AVG's e-mail scanning makes it appear there is.

Normally, I would just say to turn off the e-mail scanning feature. It is a
redundant layer of protection that eats up CPUs and causes a multitude of
problems such as time-outs and account setting changes. Your up-to-date A/V
program will continue to protect you sufficiently. However, with AVG you
need to remove and reinstall AVG and choose Custom Mode. Uncheck E-mail
Scanning when you see that option. For some reason, just unchecking it in
the security center causes a conflict with the Windows Security Center.

See:
http://forum.grisoft.cz/freeforum/read.php?3,76131,76141
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Bob Ang" <Bob Ang@xxxxxx> wrote in message
news:733818C7-4F79-4451-BEC6-A29CF53236E6@xxxxxx

> Last fews month ago, i can received attachement file from all my
> receiver.Why
> suddenly i can't receive attached email from one of my receiver.The file
> is
> only 2kb. It's because of antivirus block his attachment file. I am using
> AVG
> antivirus.
> Please help me ...urgent
 

My Computer

B

Bob Ang

#3
Thanks for your prompt reply. Yes, My customer do sent me an attachment
file.I didn't see in the message source.
i can see the attachment file in my webmail but once tranfer to windows mail
then dissapear.And last few month i still enable to receive his attachment
file.
then i try to receive attachment file using same pc but different account.
it can received. i try many times still can not solve my problem.
Only 1 of this receiver.

Please do reply.



"Bruce Hagen" wrote:

> 2KB is nothing. Are you sure there is an attachment? Do a Ctrl+F3 on the
> message header to see the message source. I doubt there is an attachment,
> but AVG's e-mail scanning makes it appear there is.
>
> Normally, I would just say to turn off the e-mail scanning feature. It is a
> redundant layer of protection that eats up CPUs and causes a multitude of
> problems such as time-outs and account setting changes. Your up-to-date A/V
> program will continue to protect you sufficiently. However, with AVG you
> need to remove and reinstall AVG and choose Custom Mode. Uncheck E-mail
> Scanning when you see that option. For some reason, just unchecking it in
> the security center causes a conflict with the Windows Security Center.
>
> See:
> http://forum.grisoft.cz/freeforum/read.php?3,76131,76141
> --
>
> Bruce Hagen
> MS-MVP Outlook Express
> Imperial Beach, CA
>
>
> "Bob Ang" <Bob Ang@xxxxxx> wrote in message
> news:733818C7-4F79-4451-BEC6-A29CF53236E6@xxxxxx

> > Last fews month ago, i can received attachement file from all my
> > receiver.Why
> > suddenly i can't receive attached email from one of my receiver.The file
> > is
> > only 2kb. It's because of antivirus block his attachment file. I am using
> > AVG
> > antivirus.
> > Please help me ...urgent
>
>
 

My Computer