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I need to vent frustration

P

P Frogwater

#1
Now spent many hours trying to solve a problem in mail. Cannot get any
technical support from Microsoft as the possible codes for the product code
(as read from the bottom of the machine) are not being accepted. Toshiba, the
manufacturer of this new machine, have no support contacts. I am isolated in
my confusion.
Before getting to this point, scanning through masses of help pages and then
trying the internet, has taken an extremely long time, of getting no mention
whatsoever of my problem.
My experience provides perfect evidence of the predominance of systems over
customer service - the system is clearly much more important than actually
providing any kind of service to the customer.


----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.

http://windowshelp.microsoft.com/co...6dd671&dg=microsoft.public.windows.vista.mail
 

My Computer

G

Guest

#2
"P Frogwater" <PFrogwater@xxxxxx> wrote in message
news:3805744C-85F1-478C-B3C4-9B3CA26DD671@xxxxxx

> Now spent many hours trying to solve a problem in mail. Cannot get any
> technical support from Microsoft as the possible codes for the product
> code
> (as read from the bottom of the machine) are not being accepted. Toshiba,
> the
> manufacturer of this new machine, have no support contacts. I am isolated
> in
> my confusion.
> Before getting to this point, scanning through masses of help pages and
> then
> trying the internet, has taken an extremely long time, of getting no
> mention
> whatsoever of my problem.
> My experience provides perfect evidence of the predominance of systems
> over
> customer service - the system is clearly much more important than actually
> providing any kind of service to the customer.
>
>
> ----------------
> This post is a suggestion for Microsoft, and Microsoft responds to the
> suggestions with the most votes. To vote for this suggestion, click the "I
> Agree" button in the message pane. If you do not see the button, follow
> this
> link to open the suggestion in the Microsoft Web-based Newsreader and then
> click "I Agree" in the message pane.
>
> http://windowshelp.microsoft.com/co...6dd671&dg=microsoft.public.windows.vista.mail
I think I've read that Toshiba PCs often come with a program with SMS
in it's name installed, but this program often causes problems. You might
look at whether you have such a program, what it does, and if you want
it enough to keep it installed.
 

My Computer

G

Gary VanderMolen

#3
It isn't clear to me what the problem is. First you mention an undefined
"problem in mail." Then you go on to talk about "product code."
If you need help with this product code issue, try the general Vista newsgroup:
news://msnews.microsoft.com/microsoft.public.windows.vista.general

--
Gary VanderMolen, MS-MVP (WLMail)


"P Frogwater" <PFrogwater@xxxxxx> wrote in message news:3805744C-85F1-478C-B3C4-9B3CA26DD671@xxxxxx

> Now spent many hours trying to solve a problem in mail. Cannot get any
> technical support from Microsoft as the possible codes for the product code
> (as read from the bottom of the machine) are not being accepted. Toshiba, the
> manufacturer of this new machine, have no support contacts. I am isolated in
> my confusion.
> Before getting to this point, scanning through masses of help pages and then
> trying the internet, has taken an extremely long time, of getting no mention
> whatsoever of my problem.
> My experience provides perfect evidence of the predominance of systems over
> customer service - the system is clearly much more important than actually
> providing any kind of service to the customer.
 

My Computer

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