intermittent WLM crash

D

Duane Hebert

Running WLM on Vista Business 32bit with SP2.

I sometime get a crash when opening WLM. I get the popup that the application failed and the choice to restart etc.
If I click whatever close it and open again it usually works fine.

The event log shows:
Faulting application wlmail.exe, version 14.0.8117.416, time stamp 0x4bc9368e, faulting module MSMAIL.DLL, version 14.0.8117.416,
time stamp 0x4bc9370c, exception code 0xc0000005, fault offset 0x00009d00, process id 0x1508, application start time
0x01cafcfea225bad3.
 

My Computer

B

Bob Lucas

I downloaded version 14.0.8117.0416 very recently from
http://download.live.com. I believe it is the latest version
that will work on Win XP machines. Version 14.0.8117.0416 works
perfectly on both of my computers.

The OP probably downloaded it from the same source.



"Robert Aldwinckle" <[email protected]> wrote in message
news:[email protected]

>
> "Duane Hebert" <[email protected]group> wrote in message
> news:[email protected]
>
>

>> The event log shows:
>> Faulting application wlmail.exe, version 14.0.8117.416, time
>> stamp 0x4bc9368e, faulting module MSMAIL.DLL, version
>> 14.0.8117.416,
>
>
> Where did you get that version?
>
>
> ---
 

My Computer

R

R. C. White

Hi, Bob.

That is the build number shown for the installer, wlsetup-web.exe, dated
2/1/2009. But it is NOT the build number of WLMail and the other
components. Is it?

RC
--
R. C. White, CPA
San Marcos, TX
[email protected]
Microsoft Windows MVP
Windows Live Mail 2009 (14.0.8089.0726) in Win7 Ultimate x64)

"Bob Lucas" <[email protected]> wrote in message
news:[email protected]

> I downloaded version 14.0.8117.0416 very recently from
> http://download.live.com. I believe it is the latest version that will
> work on Win XP machines. Version 14.0.8117.0416 works perfectly on both
> of my computers.
>
> The OP probably downloaded it from the same source.
>
>
>
> "Robert Aldwinckle" <[email protected]> wrote in message
> news:[email protected]

>>
>> "Duane Hebert" <[email protected]> wrote in message
>> news:[email protected]
>>
>>

>>> The event log shows:
>>> Faulting application wlmail.exe, version 14.0.8117.416, time stamp
>>> 0x4bc9368e, faulting module MSMAIL.DLL, version 14.0.8117.416,
>>
>>
>> Where did you get that version?
 

My Computer

R

Robert Aldwinckle

"Bob Lucas" <[email protected]> wrote in message
news:[email protected]

> I downloaded version 14.0.8117.0416 very recently from
> http://download.live.com. I believe it is the latest version that will
> work on Win XP machines. Version 14.0.8117.0416 works perfectly on both
> of my computers.

Would I get the same for W7? Are there any usability fixes in it (e.g.
as an incentive to bother updating to it <w>)?

FWIW the old one rarely crashes but it has *many* irritating usability
defects. Of course, it is pointless to call these "bugs" because they will
just be classified WAD/BAD.


---


>
> The OP probably downloaded it from the same source.
>
>
>
> "Robert Aldwinckle" <[email protected]> wrote in message
> news:[email protected]

>>
>> "Duane Hebert" <[email protected]> wrote in message
>> news:[email protected]
>>
>>

>>> The event log shows:
>>> Faulting application wlmail.exe, version 14.0.8117.416, time stamp
>>> 0x4bc9368e, faulting module MSMAIL.DLL, version 14.0.8117.416,
>>
>>
>> Where did you get that version?
>>
>>
>> ---
>
 

My Computer

B

Bob Lucas

Hi RC

Microsoft released build number 14.0.8117.0416 in April/May 2010.
That build number is definitely suitable for the Win XP operating
system. Other contributors to this newsgroup have reported that
14.0.8117.0416 will be the final version for Win XP machines.
However, I have no experience of Windows 7, so I don't know
whether it is also suitable for Win 7 Ultimate x64.

AFAIK, the new "wave" of Live products, which is still under
development, will not be compatible with Win XP.

Incidentally, I downloaded the full installer (not
wlsetup-web.exe) from http://download.live.com on 13 May 2010.
The downloaded file was:
wlsetup-all.exe, version 4.0.8117.0416, digital signature 28
April 2010 22:15:25

From the Help pages of my laptop computer:
Windows Live Mail / Help /About Windows Live Mail = Version 2009
(Build 14.0.8117.0416)
Windows Live Messenger / Help / About Messenger = Version 2009
(Build 14.0.8117.416)

File versions:
wlmail.exe = version 4.0.8117.0416, digital signature 17 April
2010 06:13:01
msmail.dll = version 4.0.8117.0416, digital signature 17 April
2010 06:12:41

Bob





"R. C. White" <[email protected]> wrote in message
news:[email protected]

> Hi, Bob.
>
> That is the build number shown for the installer,
> wlsetup-web.exe, dated 2/1/2009. But it is NOT the build
> number of WLMail and the other components. Is it?
>
> RC
> --
> R. C. White, CPA
> San Marcos, TX
> [email protected]
> Microsoft Windows MVP
> Windows Live Mail 2009 (14.0.8089.0726) in Win7 Ultimate x64)
>
> "Bob Lucas" <[email protected]> wrote in message
> news:[email protected]

>> I downloaded version 14.0.8117.0416 very recently from
>> http://download.live.com. I believe it is the latest version
>> that will work on Win XP machines. Version 14.0.8117.0416
>> works perfectly on both of my computers.
>>
>> The OP probably downloaded it from the same source.
>>
>>
>>
>> "Robert Aldwinckle" <[email protected]> wrote in message
>> news:[email protected]

>>>
>>> "Duane Hebert" <[email protected]> wrote in message
>>> news:[email protected]
>>>
>>>
>>>> The event log shows:
>>>> Faulting application wlmail.exe, version 14.0.8117.416, time
>>>> stamp 0x4bc9368e, faulting module MSMAIL.DLL, version
>>>> 14.0.8117.416,
>>>
>>>
>>> Where did you get that version?
>
 

My Computer

R

Ron Sommer

Did you mean 2010?
My 14.0.0.8117.416 wlsetup-web.exe is dated 1/21/2010 11:08 AM.
--
Ron Sommer
MS MVP- Windows Live Mail

"R. C. White" <[email protected]> wrote in message
news:[email protected]

> Hi, Bob.
>
> That is the build number shown for the installer, wlsetup-web.exe, dated
> 2/1/2009. But it is NOT the build number of WLMail and the other
> components. Is it?
>
> RC
> --
> R. C. White, CPA
> San Marcos, TX
> [email protected]
> Microsoft Windows MVP
> Windows Live Mail 2009 (14.0.8089.0726) in Win7 Ultimate x64)
>
> "Bob Lucas" <[email protected]> wrote in message
> news:[email protected]

>> I downloaded version 14.0.8117.0416 very recently from
>> http://download.live.com. I believe it is the latest version that will
>> work on Win XP machines. Version 14.0.8117.0416 works perfectly on both
>> of my computers.
>>
>> The OP probably downloaded it from the same source.
>>
>>
>>
>> "Robert Aldwinckle" <[email protected]> wrote in message
>> news:[email protected]

>>>
>>> "Duane Hebert" <[email protected]> wrote in message
>>> news:[email protected]
>>>
>>>
>>>> The event log shows:
>>>> Faulting application wlmail.exe, version 14.0.8117.416, time stamp
>>>> 0x4bc9368e, faulting module MSMAIL.DLL, version 14.0.8117.416,
>>>
>>>
>>> Where did you get that version?
>
 

My Computer

D

Duane Hebert

"Robert Aldwinckle" <[email protected]> wrote in message news:[email protected]

>> The event log shows:
>> Faulting application wlmail.exe, version 14.0.8117.416, time stamp
>> 0x4bc9368e, faulting module MSMAIL.DLL, version 14.0.8117.416,
>
>
> Where did you get that version?
From the download page link posted on the Windows Mail newsgroup. Don't remember
the link. Anyway it was wlsetup-web.exe with a timestamp May-?17-?10, ??2:19:13 PM.
Which one should I have installed?
 

My Computer

R

R. C. White

Hi, Bob.

Thanks for that clarification.

I haven't used WinXP in nearly 4 years (since late in the Vista beta in
2006), so I probably wasn't offered that WLMail build. I downloaded that
wlsetup-WEB version AGAIN yesterday, but didn't run it. I don't seem to
have the wlsetup-ALL file. Which is just as well because all my Windows
Live Essentials (build 8.0.8089-0726) are working well in Win7 Ultimate x64.

RC
--
R. C. White, CPA
San Marcos, TX
[email protected]
Microsoft Windows MVP
Windows Live Mail 2009 (14.0.8089.0726) in Win7 Ultimate x64)

"Bob Lucas" <[email protected]> wrote in message
news:#[email protected]

> Hi RC
>
> Microsoft released build number 14.0.8117.0416 in April/May 2010. That
> build number is definitely suitable for the Win XP operating system.
> Other contributors to this newsgroup have reported that 14.0.8117.0416
> will be the final version for Win XP machines. However, I have no
> experience of Windows 7, so I don't know whether it is also suitable for
> Win 7 Ultimate x64.
>
> AFAIK, the new "wave" of Live products, which is still under development,
> will not be compatible with Win XP.
>
> Incidentally, I downloaded the full installer (not wlsetup-web.exe) from
> http://download.live.com on 13 May 2010. The downloaded file was:
> wlsetup-all.exe, version 4.0.8117.0416, digital signature 28 April 2010
> 22:15:25
>
> From the Help pages of my laptop computer:
> Windows Live Mail / Help /About Windows Live Mail = Version 2009 (Build
> 14.0.8117.0416)
> Windows Live Messenger / Help / About Messenger = Version 2009 (Build
> 14.0.8117.416)
>
> File versions:
> wlmail.exe = version 4.0.8117.0416, digital signature 17 April 2010
> 06:13:01
> msmail.dll = version 4.0.8117.0416, digital signature 17 April 2010
> 06:12:41
>
> Bob
>
>
> "R. C. White" <[email protected]> wrote in message
> news:[email protected]

>> Hi, Bob.
>>
>> That is the build number shown for the installer, wlsetup-web.exe, dated
>> 2/1/2009. But it is NOT the build number of WLMail and the other
>> components. Is it?
>>
>> RC
>>
>> "Bob Lucas" <[email protected]> wrote in message
>> news:[email protected]

>>> I downloaded version 14.0.8117.0416 very recently from
>>> http://download.live.com. I believe it is the latest version that will
>>> work on Win XP machines. Version 14.0.8117.0416 works perfectly on both
>>> of my computers.
>>>
>>> The OP probably downloaded it from the same source.
>>>
>>>
>>>
>>> "Robert Aldwinckle" <[email protected]> wrote in message
>>> news:[email protected]
>>>>
>>>> "Duane Hebert" <[email protected]> wrote in message
>>>> news:[email protected]
>>>>
>>>>
>>>>> The event log shows:
>>>>> Faulting application wlmail.exe, version 14.0.8117.416, time stamp
>>>>> 0x4bc9368e, faulting module MSMAIL.DLL, version 14.0.8117.416,
>>>>
>>>>
>>>> Where did you get that version?
 

My Computer

R

R. C. White

Hi, Ron.

No. In Windows Explorer, it shows the file date as yesterday, 5/26/2010,
when I downloaded wlsetup-web.exe AGAIN. But when I hover my mouse over the
filename in Explorer, or right-click on it and choose Properties, it says,
"Created: Sunday, February 01, 2009, 11:37:31 PM".

RC
--
R. C. White, CPA
San Marcos, TX
[email protected]
Microsoft Windows MVP
Windows Live Mail 2009 (14.0.8089.0726) in Win7 Ultimate x64)

"Ron Sommer" <[email protected]> wrote in message
news:[email protected]

> Did you mean 2010?
> My 14.0.0.8117.416 wlsetup-web.exe is dated 1/21/2010 11:08 AM.
> --
> Ron Sommer
> MS MVP- Windows Live Mail
>
> "R. C. White" <[email protected]> wrote in message
> news:[email protected]

>> Hi, Bob.
>>
>> That is the build number shown for the installer, wlsetup-web.exe, dated
>> 2/1/2009. But it is NOT the build number of WLMail and the other
>> components. Is it?
>>
>> RC
>>
>> "Bob Lucas" <[email protected]> wrote in message
>> news:[email protected]

>>> I downloaded version 14.0.8117.0416 very recently from
>>> http://download.live.com. I believe it is the latest version that will
>>> work on Win XP machines. Version 14.0.8117.0416 works perfectly on
>>> both of my computers.
>>>
>>> The OP probably downloaded it from the same source.
>>>
>>>
>>>
>>> "Robert Aldwinckle" <[email protected]> wrote in message
>>> news:[email protected]
>>>>
>>>> "Duane Hebert" <[email protected]> wrote in message
>>>> news:[email protected]
>>>>
>>>>
>>>>> The event log shows:
>>>>> Faulting application wlmail.exe, version 14.0.8117.416, time stamp
>>>>> 0x4bc9368e, faulting module MSMAIL.DLL, version 14.0.8117.416,
>>>>
>>>>
>>>> Where did you get that version?
 

My Computer

R

R. C. White

Ooops!

> Live Essentials (build 8.0.8089-0726) are working well in Win7 Ultimate
> x64.
Silly me! That's build 14.0.8089.0726, of course!

RC
--
R. C. White, CPA
San Marcos, TX
[email protected]
Microsoft Windows MVP
Windows Live Mail 2009 (14.0.8089.0726) in Win7 Ultimate x64)

"R. C. White" <[email protected]> wrote in message
news:[email protected]

> Hi, Bob.
>
> Thanks for that clarification.
>
> I haven't used WinXP in nearly 4 years (since late in the Vista beta in
> 2006), so I probably wasn't offered that WLMail build. I downloaded that
> wlsetup-WEB version AGAIN yesterday, but didn't run it. I don't seem to
> have the wlsetup-ALL file. Which is just as well because all my Windows
> Live Essentials (build 8.0.8089-0726) are working well in Win7 Ultimate
> x64.
>
> RC
 

My Computer

B

Bob Lucas

Hi RC

Microsoft have some weird and wonderful ways!

If you try to download Windows Live Essentials from
http://download.live.com, you can choose between the web
installer (wlsetup-web.exe) or the full installation program
(wlsetup-all.exe). If you prefer the full program, you will need
to perform the following steps.

Navigate to http://download.live.com
On the right side of the window, click on the Download option
In Win XP, a pop-up will open, inviting you to save or run the
program. (Win 7 might be different).
Do not download or run the program. (Click on "cancel".)
The pop-up will close, and you will return to the main window.
This time, the 'Download' option changes to 'Try Again'.
When you click on 'Try Again', the website will offer the full
installer.

Incidentally, wlsetup-web.exe is a fairly small file (1.18MB).
The full installer file (wlsetup-all.exe) is 134MB.

Bob


"R. C. White" <[email protected]> wrote in message
news:[email protected]

> Hi, Ron.
>
> No. In Windows Explorer, it shows the file date as yesterday,
> 5/26/2010, when I downloaded wlsetup-web.exe AGAIN. But when I
> hover my mouse over the filename in Explorer, or right-click on
> it and choose Properties, it says, "Created: Sunday,
> February 01, 2009, 11:37:31 PM".
>
> RC
> --
> R. C. White, CPA
> San Marcos, TX
> [email protected]
> Microsoft Windows MVP
> Windows Live Mail 2009 (14.0.8089.0726) in Win7 Ultimate x64)
>
> "Ron Sommer" <[email protected]> wrote in message
> news:[email protected]

>> Did you mean 2010?
>> My 14.0.0.8117.416 wlsetup-web.exe is dated 1/21/2010 11:08
>> AM.
>> --
>> Ron Sommer
>> MS MVP- Windows Live Mail
>>
>> "R. C. White" <[email protected]> wrote in message
>> news:[email protected]

>>> Hi, Bob.
>>>
>>> That is the build number shown for the installer,
>>> wlsetup-web.exe, dated 2/1/2009. But it is NOT the build
>>> number of WLMail and the other components. Is it?
>>>
>>> RC
>>>
>>> "Bob Lucas" <[email protected]> wrote in message
>>> news:[email protected]
>>>> I downloaded version 14.0.8117.0416 very recently from
>>>> http://download.live.com. I believe it is the latest
>>>> version that will work on Win XP machines. Version
>>>> 14.0.8117.0416 works perfectly on both of my computers.
>>>>
>>>> The OP probably downloaded it from the same source.
>>>>
>>>>
>>>>
>>>> "Robert Aldwinckle" <[email protected]> wrote in message
>>>> news:[email protected]
>>>>>
>>>>> "Duane Hebert" <[email protected]> wrote in message
>>>>> news:[email protected]
>>>>>
>>>>>
>>>>>> The event log shows:
>>>>>> Faulting application wlmail.exe, version 14.0.8117.416,
>>>>>> time stamp 0x4bc9368e, faulting module MSMAIL.DLL, version
>>>>>> 14.0.8117.416,
>>>>>
>>>>>
>>>>> Where did you get that version?
>
 

My Computer

W

...winston

Both web and full installer provide the same product...the difference being...the full installer doesn't have to go to the web to
obtain all the components..



--
...winston
ms-mvp mail

"Duane Hebert" <[email protected]> wrote in message news:[email protected]

>
>
> "Robert Aldwinckle" <[email protected]> wrote in message news:[email protected]

>>> The event log shows:
>>> Faulting application wlmail.exe, version 14.0.8117.416, time stamp 0x4bc9368e, faulting module MSMAIL.DLL, version
>>> 14.0.8117.416,
>>
>>
>> Where did you get that version?
>
> From the download page link posted on the Windows Mail newsgroup. Don't remember
> the link. Anyway it was wlsetup-web.exe with a timestamp May-?17-?10, ??2:19:13 PM.
> Which one should I have installed?
 

My Computer

W

...winston

I'm not sure what crash you are referring too..
msmail.dll ?

Try repair...control panel/windows live essentials/<double click>

--
...winston
ms-mvp mail

"Duane Hebert" <[email protected]> wrote in message news:#[email protected]

> "...winston" <[email protected]> wrote in message news:[email protected]

>> Both web and full installer provide the same product...the difference being...the full installer doesn't have to go to the web
>> to obtain all the components..
>
> So I do have the correct installation. Then are there any ideas what cause this crash?
 

My Computer

R

Robert Aldwinckle

"Duane Hebert" <[email protected]> wrote in message
news:#[email protected]


> So I do have the correct installation. Then are there any ideas what
> cause this crash?
Is it reproducible? Capture a Stack Back Trace to see what else is
involved. (ProcMon or even ProcExp may do enough to give you those clues.)
If there are third-party extensions apparent in there get rid of them and
see if your crash still reproduces; if not you would have found a workaround
and a probable culprit.


Good luck

Robert
---
 

My Computer

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