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Solved Internet explorer has stopped working....

Messages
114
Location
Manchester, England
#1
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available

This is what I keep getting popping up...but Internet Explorer carries on working so I dont understand why it keeps popping up all the time...I dont seem to have any virus or malware as I done checks so dont understand what its doing it for.

I have tried to reset Internet Explorer which seemed to work for a very limited time but starts up again for no reason I can see..

Anyone throw any light on this situation?
 

My Computer

System One

  • Manufacturer/Model
    advent 5421

Ardneh

Vista Guru
Messages
618
#2
Try starting Internet Explorer this way and see if it makes a difference.

Start > All Programs > Accessories > System Tools > Internet Explorer (No Add-ons)
 

My Computer

System One

  • Manufacturer/Model
    Compaq/SR5130NX
    CPU
    AMD AthlonTM 64x2 3800+
    Memory
    4 GB
    Graphics Card(s)
    NVIDIA GeForce 6150 SE

kesume

Vista Guru
Messages
1,316
Location
Lake District, England
#3

My Computer

System One

  • Manufacturer/Model
    Hewlett-Packard SR5019UK
    CPU
    AMD Athlon 64 processor 3800 + 2.40GHz
    Motherboard
    M2N68-LA (Narra)
    Memory
    2.50GB
    Graphics Card(s)
    nVidia GeForce
    Sound Card
    Realtec ALC888 Audio
    Monitor(s) Displays
    17" LCD Monitor
    Hard Drives
    160 Gb Usable Hard Drive
    Other Info
    HP G56 Laptop Win 7 64bit. 4Gb Ram DDR2's. Hitachi 450Gb Hard Drive. Pentium(R) Duel-Core CPU.

richc46

Staff member
Vista Guru
Gold Member
Messages
20,105
Location
Fairfield County, CT
#4

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
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    Dell USB
    Other Info
    DSL provided by ATT
Messages
114
Location
Manchester, England
#5
Kesume I did what you said but had problems with my scrolling working so decided to restore and now it keeps starting up with asking me to do this registry cleaner saying I have 1092 problems I am frightened to click for it to clean them incase it does something on my computer...It keeps coming up with a box stating Registry Helper must reset permission for its settings files click continue when I do it comes up with a box screen saying Program name: windows command processor....Verified publisher: Microsoft Windows and asks to click yes or no to continue to allow changes......if i dont click it displays another box saying registry cleaner can not continue unless you allow....what should I do
 

My Computer

System One

  • Manufacturer/Model
    advent 5421

richc46

Staff member
Vista Guru
Gold Member
Messages
20,105
Location
Fairfield County, CT
#6
Dont click on any of those boxes that pop up. I will get one of our Malware experts to give further advice. Again, dont click on anything.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

kesume

Vista Guru
Messages
1,316
Location
Lake District, England
#8
Absolutely take Richc advise please, do not click anything.

Wait for the other expert'
Thank's
 

My Computer

System One

  • Manufacturer/Model
    Hewlett-Packard SR5019UK
    CPU
    AMD Athlon 64 processor 3800 + 2.40GHz
    Motherboard
    M2N68-LA (Narra)
    Memory
    2.50GB
    Graphics Card(s)
    nVidia GeForce
    Sound Card
    Realtec ALC888 Audio
    Monitor(s) Displays
    17" LCD Monitor
    Hard Drives
    160 Gb Usable Hard Drive
    Other Info
    HP G56 Laptop Win 7 64bit. 4Gb Ram DDR2's. Hitachi 450Gb Hard Drive. Pentium(R) Duel-Core CPU.

Jacee

Security
Vista Guru
Messages
675
#9
It sounds like you picked up a rogue type of anti-virus. If you can see it in Task Manager, stop the process.

Download Malwarebytes' Anti-Malware. Rename it to angie.exe before saving it to your desktop
|MG| Malwarebytes Anti-Malware 1.50.1 Download

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad. Please save it to a convenient location. Copy and Paste that log into your next reply.
 

My Computer

System One

  • Manufacturer/Model
    Bruce ... somewhere in his 40's
    CPU
    Intel(R) Core(TM)2 Quad CPU
    Motherboard
    INTEL/D975XBX2
    Memory
    4 GB
    Graphics Card(s)
    ATI Radeon HD 2600 Pro
    Monitor(s) Displays
    Samsung SyncMaster 914v
    Screen Resolution
    1280 x 1024
    Hard Drives
    2/500GB each ... ST3500630AS ATA Device.
    One is not connected
    PSU
    Rocketfish 700 W
    Case
    G.Skill Gigabyte Chassis
    Mouse
    Microsoft PS/2 Mouse
    Keyboard
    Standard PS/2 Keyboard
    Internet Speed
    DSL
    Other Info
    ATI HDMI Audio
Messages
114
Location
Manchester, England
#10
Hi Jacee,
I do already have the Malwarebytes Ant-Malware on my computer which I am running at this moment in time to see if it picks up on anything.....Because I already have it on my computer will it "if any" pick up on any recent malware attacks? Or do I need to uninstall it and reinstall it again as you have said " renaming it"
 

My Computer

System One

  • Manufacturer/Model
    advent 5421

richc46

Staff member
Vista Guru
Gold Member
Messages
20,105
Location
Fairfield County, CT
#11
You can use the one that you have
Just make sure that you update it first.
If you did not, stop the scan update and then scan again.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Messages
114
Location
Manchester, England
#12
thanks rich, I have updated it...it asked me when I clicked on the desktop icon...so it has about half hour left to run then I will let it be known if it has come up with anything....hopefully if it shows up as nothing found then I hope that everything is fine with my computer then :D I have my mouse scroll back after doing system restore....The registry cleaner did install itself on my programs and features but I have uninstalled it now. By the way...Its logo was red square with a lightening strike logo in the middle of it......dont know if anyone knows if that one is malware or a trustworthy one
 

My Computer

System One

  • Manufacturer/Model
    advent 5421

kesume

Vista Guru
Messages
1,316
Location
Lake District, England
#13
Try & be patient, I know it is difficult sometimes but once the report is in then a thorough can be carried out.
Also a more accurate recommendation can ensue.

'It's like watching paint dry' - I know!!
 

My Computer

System One

  • Manufacturer/Model
    Hewlett-Packard SR5019UK
    CPU
    AMD Athlon 64 processor 3800 + 2.40GHz
    Motherboard
    M2N68-LA (Narra)
    Memory
    2.50GB
    Graphics Card(s)
    nVidia GeForce
    Sound Card
    Realtec ALC888 Audio
    Monitor(s) Displays
    17" LCD Monitor
    Hard Drives
    160 Gb Usable Hard Drive
    Other Info
    HP G56 Laptop Win 7 64bit. 4Gb Ram DDR2's. Hitachi 450Gb Hard Drive. Pentium(R) Duel-Core CPU.

richc46

Staff member
Vista Guru
Gold Member
Messages
20,105
Location
Fairfield County, CT
#14
thanks rich, I have updated it...it asked me when I clicked on the desktop icon...so it has about half hour left to run then I will let it be known if it has come up with anything....hopefully if it shows up as nothing found then I hope that everything is fine with my computer then :D I have my mouse scroll back after doing system restore....The registry cleaner did install itself on my programs and features but I have uninstalled it now. By the way...Its logo was red square with a lightening strike logo in the middle of it......dont know if anyone knows if that one is malware or a trustworthy one
Fortunately, we do not have to guess. The MBAM report will give us a definitive answer. Jacee will then know what to do. In most cases, MBAM can just remove what it finds.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Messages
114
Location
Manchester, England
#15
Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org
Database version: 5975
Windows 6.1.7600
Internet Explorer 8.0.7600.16385
06/03/2011 20:04:17
mbam-log-2011-03-06 (20-04-17).txt
Scan type: Full scan (C:\|D:\|)
Objects scanned: 240023
Time elapsed: 40 minute(s), 16 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
(No malicious items detected)

seems fine
 

My Computer

System One

  • Manufacturer/Model
    advent 5421

Jacee

Security
Vista Guru
Messages
675
#16
Are you able to run IE? If not, I'd like you to scan your machine with ESET OnlineScan
  1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  2. Click the
    button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    1. Click on
      to download the ESET Smart Installer. Save it to your desktop.
    2. Double click on the
      icon on your desktop.
  4. Check
  5. Click the
    button.
  6. Accept any security warnings from your browser.
  7. Check
  8. Push the Start button.
  9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  10. When the scan completes, push
  11. Push
    , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  12. Push the
    button.
  13. Push
 

My Computer

System One

  • Manufacturer/Model
    Bruce ... somewhere in his 40's
    CPU
    Intel(R) Core(TM)2 Quad CPU
    Motherboard
    INTEL/D975XBX2
    Memory
    4 GB
    Graphics Card(s)
    ATI Radeon HD 2600 Pro
    Monitor(s) Displays
    Samsung SyncMaster 914v
    Screen Resolution
    1280 x 1024
    Hard Drives
    2/500GB each ... ST3500630AS ATA Device.
    One is not connected
    PSU
    Rocketfish 700 W
    Case
    G.Skill Gigabyte Chassis
    Mouse
    Microsoft PS/2 Mouse
    Keyboard
    Standard PS/2 Keyboard
    Internet Speed
    DSL
    Other Info
    ATI HDMI Audio

Jacee

Security
Vista Guru
Messages
675
#18
Did you save the Eset log as I asked you to?

Include the contents of this report in your next reply.
 

My Computer

System One

  • Manufacturer/Model
    Bruce ... somewhere in his 40's
    CPU
    Intel(R) Core(TM)2 Quad CPU
    Motherboard
    INTEL/D975XBX2
    Memory
    4 GB
    Graphics Card(s)
    ATI Radeon HD 2600 Pro
    Monitor(s) Displays
    Samsung SyncMaster 914v
    Screen Resolution
    1280 x 1024
    Hard Drives
    2/500GB each ... ST3500630AS ATA Device.
    One is not connected
    PSU
    Rocketfish 700 W
    Case
    G.Skill Gigabyte Chassis
    Mouse
    Microsoft PS/2 Mouse
    Keyboard
    Standard PS/2 Keyboard
    Internet Speed
    DSL
    Other Info
    ATI HDMI Audio

derekimo

Staff member
Messages
784
Location
Shasta County
#20
hi, sorry its late....No threats were found...it said
Hi Angie,

She needs the actual log, she can read them and see things that most of us can't.

Step # 11 in her post above.
 

My Computer

System One

  • Manufacturer/Model
    Self Built
    CPU
    Intel I5-2500K @3.3GHz
    Motherboard
    Asrock P67 Extreme4
    Memory
    16GB G.Skill Ripjaws X (4x4GB)
    Graphics Card(s)
    EVGA GeForce 750 Ti SC 2GB
    Sound Card
    ASUS Xonar DG 5.1 Channels 24-bit 96KHz PCI Interface Sound
    Monitor(s) Displays
    auria eq2367
    Screen Resolution
    1920 x 1080
    Hard Drives
    250GB Samsung 850 EVO SSD
    1TB WD Blue
    1TB Hitachi
    PSU
    SeaSonic X 650W 80 Plus Gold
    Case
    Corsair Obsidian 750D
    Cooling
    Corsair H60, Three 140mm case fans
    Mouse
    Logitech Wireless Mouse M310
    Keyboard
    Logitech Wireless Keyboard K520
    Internet Speed
    Wave Broadband ~ 100 down 5 Up
    Other Info
    Laptop specs: HP g7-1365dx /
    CPU: AMD A6-3420M APU with Radeon(tm) HD Graphics /
    RAM: Crucial 8Gb (2x4Gb) /
    SSD: Crucial M4-CT128M4SSD2 ATA Device/ FW 000F /
    GFX: AMD Radeon HD 6520G /
    OS: Windows 10 Pro x64

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