Issues - Sound SW & External USB Devices

Fiddlehead50

New Member
I have a new Vista Home Premium Laptop (Acer Aspire 7520), purchased about 6 weeks ago. I've come across two problems, and I believe they are related.

First, whenever I hook up a USB device, such as external speakers or headset, as soon as I unplug them and return to the laptop speakers, the sound is lost altogether, and I need to uninstall the sound driver and reboot - which triggers a fix from Microsoft - to restore sound from my laptop speakers. I originally had RealTek sound drivers, but this process, undertaken a few times now, has resulted in a switch to a generic High Definition Audio Device, auto-installed from Microsoft on reboot.

Second, I downloaded SoundTap Recorder. When I tried to enable it, the silence was deafening. Even when I subsequenty disabled the new app, the laptop speakers were silent, and the little megaphone in the taskbar was showing mute, even though I tried to restore sound. So I had to uninstall Sound Tap, and this restored the laptop sound without a system reboot.

The Acer Helpdesk has recommended restoring the system to earlier settings and/or a full factory restore, but with the time (days!) I have invested in setting up my new laptop with various applications, I don't want to take such a drastic and comprehensive approach to the problem unless I am sure it is going to work.
 

My Computer

johngalt

Antidisestablishmentarianist
Vista Guru
Well, did the sound have issues before or not - if it was working fine then it should work fine again when you revert to a system restore point.

But, I want to know this - you say when you remove USB devices - are any of those devices showing in the "Safely Remove Hardware" icon in your system tray, and if so, are you safely removing them as you should?
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro X64 Insider Preview (Skip Ahead) latest build
    Manufacturer/Model
    The Beast Model V (homebrew)
    CPU
    Intel Core i7 965 EE @ 3.6 GHz
    Motherboard
    eVGA X58 Classified 3 (141-GT-E770-A1)
    Memory
    3 * Mushkin 998981 Redline Enhanced triple channel DDR3 4 GB CL7 DDR3 1600 MHz (PC3-12800)
    Graphics Card(s)
    eVGA GeForce GTX 970 SSC ACX 2.0 (04G-P4-3979-KB)
    Sound Card
    Realtek HD Audio (onboard)
    Monitor(s) Displays
    2 * Lenovo LT2323pwA Widescreeen
    Screen Resolution
    2 * 1920 x 1080
    Hard Drives
    SanDisk Ultra SDSSDHII-960G-G25 960 GB SATA III SSD (System)
    Crucial MX100 CT256MX100SSD1 256GB SATA III SSD (User Tree)
    2 * Seagate Barracuda 7200.12 ST31000528AS 1TB 7200 RPM SATA II Mech. HD
    Seagate ST1500DL001-9VT15L Barracuda 7200.12 1.5 TB S
    PSU
    Thermaltake Black Widow TX TR2 850W 80+ Bronze Semi-Mod ATX
    Case
    ThermalTake Level 10 GT (Black)
    Cooling
    Corsair H100 (CPU, dual 140 mm fans on radiator) + Air (2 *
    Mouse
    Logitech MX Master (shared)
    Keyboard
    Logitech G15 (gen 2)
    Internet Speed
    AT&T Lightspeed Gigabit duplex
  • Operating System
    Sabayon Linux (current, weekly updates, 5.1.x kernel)
    Manufacturer/Model
    Lenovo ThinkPad E545
    CPU
    AMD A6-5350M APU
    Motherboard
    Lenovo
    Memory
    8 GB
    Graphics card(s)
    Radeon HD (Embedded)
    Sound Card
    Conextant 20671 SmartAudio HD
    Monitor(s) Displays
    Lenovo 15" Matte
    Screen Resolution
    1680 * 1050
    Hard Drives
    INTEL Cherryvill 520 Series SSDSC2CW180A 180 GB SSD
    PSU
    Lenovo
    Case
    Lenovo
    Cooling
    Lenovo
    Mouse
    Logitech MX Master (shared) | Synaptics TouchPad
    Keyboard
    Lenovo
    Internet Speed
    AT&T LightSpeed Gigabit Duplex

Fiddlehead50

New Member
Well, let's put it this way: as soon as I unplugged the external speakers, the problem arose. Same with the headphones. However, I should do the "safely remove hardware" thing, which I am careful to do with my ipod and other memory-keys. For some reason, I thought I could get away without doing that for speakers and headset.
 

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