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issues with the AVp

#1
first of all, this is my first post but I have been following the forum since I got Vista 64 and it has already helped me a lot. So thank you for all your hard work.

I have a problem, and I hope you can help:

I can't reinstall my Antivirus-Software, this is why I believe it could be a Windows related problem:

- When I install it tells me the Windows-Installer doesn't work.

- Whatever I do I can't get rid of the registration files in regedit. It just doesn't let me delete the files "Error deleting the key" (translated)

- there the Antivirus Software has left a file on my harddrive called shellEx.dell which I just can't delete

any thoughts?

Thank you!
 

My Computer

System One

  • CPU
    2,83 GHZ QUAD CORE
    Motherboard
    ASUS P5Q
    Memory
    8GB RAM
#2
What antivirus software are you trying to install?
 

My Computer

System One

  • Manufacturer/Model
    HP Compaq Presario/SR5113WM
    CPU
    AMD Athlon 64 X2 3600+ 1.9Ghz
    Motherboard
    Asus M2N68-LA
    Memory
    PNY Optima Memory DDR2 2GB 2x1 kit
    Graphics Card(s)
    PNY Nvidia 8400 GS 256MB
    Sound Card
    On board RealTek
    Monitor(s) Displays
    Acer X163W LCD
    Screen Resolution
    1366x768
    Hard Drives
    Western Digital 160 GB SATA 3G (3.0Gb/sec)
    7200 rpm
    Western Digital 160 GB IDE
    PSU
    Dynex 400w
    Case
    Nothin Special
    Cooling
    Stock
    Mouse
    Wireless Logitech LX7
    Keyboard
    Standard 102 key with volume and sleep buttons
    Internet Speed
    Comcrap 10mb cable
    Other Info
    Insignia 2.1 speakers, wireless Xbox 360 controller w/plug n play charger, Belkin wireless G + mimo usb network adapter.

pooch

Old Dog
Vista Guru
#3
first of all, this is my first post but I have been following the forum since I got Vista 64 and it has already helped me a lot. So thank you for all your hard work.

I have a problem, and I hope you can help:

I can't reinstall my Antivirus-Software, this is why I believe it could be a Windows related problem:

- When I install it tells me the Windows-Installer doesn't work.

- Whatever I do I can't get rid of the registration files in regedit. It just doesn't let me delete the files "Error deleting the key" (translated)

- there the Antivirus Software has left a file on my harddrive called shellEx.dell which I just can't delete

any thoughts?

Thank you!
Hi Antonius, welcome to the forum,

You havent said what make of program this is. Have you tried visiting their web site to see if there is a removal tool?

Alternatively you could try using CCleaner - Home as it might also remove the remnants.

I hope this helps.

Pooch
 

My Computer

System One

  • Manufacturer/Model
    Self build
    CPU
    Phenom II x4 Black Edition 940-Arctic-Cooling Freezer Xtreme
    Motherboard
    Asus M3A32-MVP Deluxe
    Memory
    8 gig Samsung PC800 RAM
    Graphics Card(s)
    NVidia 9600gt
    Sound Card
    AD1988b
    Monitor(s) Displays
    22" TFT-MONITOR WIDESCREEN mit VGA/DVI 17" Video7 TFT
    Screen Resolution
    1680 : 1050 1280 : 1024
    Hard Drives
    Drive #1 - SAMSUNG HD252HJ (250 GB)
    Drive #2 - Hitachi HDT721010SLA360 (1000 GB)
    Drive #3 - SAMSUNG HD250HJ (250 GB)
    Drive #4 - SAMSUNG HD103UJ (1000 GB) External eSATA
    PSU
    Thermaltake Toughpower Cable Management 750W
    Case
    Enermax Chakra
    Cooling
    2x 120mm Front and Back 1x 250mm Side
    Mouse
    Easy Line Laser Mouse
    Keyboard
    Standard
    Internet Speed
    16000
    Other Info
    I have also used Fedora, Suse, Ubuntu Linux
    And all other Windows from 95 to date except ME

pooch

Old Dog
Vista Guru
#4
What antivirus software are you trying to install?
Back after a small break and I'm already to slow!! I'll be quicker next time :p
 

My Computer

System One

  • Manufacturer/Model
    Self build
    CPU
    Phenom II x4 Black Edition 940-Arctic-Cooling Freezer Xtreme
    Motherboard
    Asus M3A32-MVP Deluxe
    Memory
    8 gig Samsung PC800 RAM
    Graphics Card(s)
    NVidia 9600gt
    Sound Card
    AD1988b
    Monitor(s) Displays
    22" TFT-MONITOR WIDESCREEN mit VGA/DVI 17" Video7 TFT
    Screen Resolution
    1680 : 1050 1280 : 1024
    Hard Drives
    Drive #1 - SAMSUNG HD252HJ (250 GB)
    Drive #2 - Hitachi HDT721010SLA360 (1000 GB)
    Drive #3 - SAMSUNG HD250HJ (250 GB)
    Drive #4 - SAMSUNG HD103UJ (1000 GB) External eSATA
    PSU
    Thermaltake Toughpower Cable Management 750W
    Case
    Enermax Chakra
    Cooling
    2x 120mm Front and Back 1x 250mm Side
    Mouse
    Easy Line Laser Mouse
    Keyboard
    Standard
    Internet Speed
    16000
    Other Info
    I have also used Fedora, Suse, Ubuntu Linux
    And all other Windows from 95 to date except ME
#5

My Computer

System One

  • Manufacturer/Model
    HP Compaq Presario/SR5113WM
    CPU
    AMD Athlon 64 X2 3600+ 1.9Ghz
    Motherboard
    Asus M2N68-LA
    Memory
    PNY Optima Memory DDR2 2GB 2x1 kit
    Graphics Card(s)
    PNY Nvidia 8400 GS 256MB
    Sound Card
    On board RealTek
    Monitor(s) Displays
    Acer X163W LCD
    Screen Resolution
    1366x768
    Hard Drives
    Western Digital 160 GB SATA 3G (3.0Gb/sec)
    7200 rpm
    Western Digital 160 GB IDE
    PSU
    Dynex 400w
    Case
    Nothin Special
    Cooling
    Stock
    Mouse
    Wireless Logitech LX7
    Keyboard
    Standard 102 key with volume and sleep buttons
    Internet Speed
    Comcrap 10mb cable
    Other Info
    Insignia 2.1 speakers, wireless Xbox 360 controller w/plug n play charger, Belkin wireless G + mimo usb network adapter.
#6
thank you for your replies

1) I tried various registry-cleaing softwares they all identify the problem but are unable to delete the registry entry

2) it is kaspersky internet security 2009 and I could not find any removal tool

3) I had to remove the programme manually (not using the windows installer) as the program was in some way corrupted and did not "let" me deinstall it

I removed the program from my sistem apart from the shellEx.dll file (any ideas there?) which is impossible to delete (I tried renaming, deleting software etc.) and the registry entries
 

My Computer

System One

  • CPU
    2,83 GHZ QUAD CORE
    Motherboard
    ASUS P5Q
    Memory
    8GB RAM
#8
I tried the KIS uninstaller, Windows still thinks it's there and now the installation doesn't start due to a errormessage saying that the disk is currupted...

I don't understand why it has to be SO hard to get that software off my system...:confused:
 

My Computer

System One

  • CPU
    2,83 GHZ QUAD CORE
    Motherboard
    ASUS P5Q
    Memory
    8GB RAM

pooch

Old Dog
Vista Guru
#9
I tried the KIS uninstaller, Windows still thinks it's there and now the installation doesn't start due to a errormessage saying that the disk is currupted...

I don't understand why it has to be SO hard to get that software off my system...:confused:
Try cleaning again
 

My Computer

System One

  • Manufacturer/Model
    Self build
    CPU
    Phenom II x4 Black Edition 940-Arctic-Cooling Freezer Xtreme
    Motherboard
    Asus M3A32-MVP Deluxe
    Memory
    8 gig Samsung PC800 RAM
    Graphics Card(s)
    NVidia 9600gt
    Sound Card
    AD1988b
    Monitor(s) Displays
    22" TFT-MONITOR WIDESCREEN mit VGA/DVI 17" Video7 TFT
    Screen Resolution
    1680 : 1050 1280 : 1024
    Hard Drives
    Drive #1 - SAMSUNG HD252HJ (250 GB)
    Drive #2 - Hitachi HDT721010SLA360 (1000 GB)
    Drive #3 - SAMSUNG HD250HJ (250 GB)
    Drive #4 - SAMSUNG HD103UJ (1000 GB) External eSATA
    PSU
    Thermaltake Toughpower Cable Management 750W
    Case
    Enermax Chakra
    Cooling
    2x 120mm Front and Back 1x 250mm Side
    Mouse
    Easy Line Laser Mouse
    Keyboard
    Standard
    Internet Speed
    16000
    Other Info
    I have also used Fedora, Suse, Ubuntu Linux
    And all other Windows from 95 to date except ME
#10
same problem.

- I can't get rid of the Kaspersky registry keys

- I can't reinstall the software because it tells me there is a problem with the windows installer (I tried solving the problem by updating the windows installer)
 

My Computer

System One

  • CPU
    2,83 GHZ QUAD CORE
    Motherboard
    ASUS P5Q
    Memory
    8GB RAM

pooch

Old Dog
Vista Guru
#11
same problem.

- I can't get rid of the Kaspersky registry keys

- I can't reinstall the software because it tells me there is a problem with the windows installer (I tried solving the problem by updating the windows installer)
what is the message??
 

My Computer

System One

  • Manufacturer/Model
    Self build
    CPU
    Phenom II x4 Black Edition 940-Arctic-Cooling Freezer Xtreme
    Motherboard
    Asus M3A32-MVP Deluxe
    Memory
    8 gig Samsung PC800 RAM
    Graphics Card(s)
    NVidia 9600gt
    Sound Card
    AD1988b
    Monitor(s) Displays
    22" TFT-MONITOR WIDESCREEN mit VGA/DVI 17" Video7 TFT
    Screen Resolution
    1680 : 1050 1280 : 1024
    Hard Drives
    Drive #1 - SAMSUNG HD252HJ (250 GB)
    Drive #2 - Hitachi HDT721010SLA360 (1000 GB)
    Drive #3 - SAMSUNG HD250HJ (250 GB)
    Drive #4 - SAMSUNG HD103UJ (1000 GB) External eSATA
    PSU
    Thermaltake Toughpower Cable Management 750W
    Case
    Enermax Chakra
    Cooling
    2x 120mm Front and Back 1x 250mm Side
    Mouse
    Easy Line Laser Mouse
    Keyboard
    Standard
    Internet Speed
    16000
    Other Info
    I have also used Fedora, Suse, Ubuntu Linux
    And all other Windows from 95 to date except ME
#12
the error message in its german original form:

"Auf den Windows-Installer Dienst konnte nicht zugegriffen werden. Dies kann auftreten wenn der Windows-Installer nicht richtig installiert wurde. wenden sie sich an den Support um weitere Unterstützung zu erhalten."

translated:

"the Windows installer appication could not be accessed. This can happen when the Windows-Installer was not properly installed. Consult Support for further help."

I doubt it has anything to do with my software-CD as it worked perfectly the first time....
 

My Computer

System One

  • CPU
    2,83 GHZ QUAD CORE
    Motherboard
    ASUS P5Q
    Memory
    8GB RAM

pooch

Old Dog
Vista Guru
#13
the error message in its german original form:

"Auf den Windows-Installer Dienst konnte nicht zugegriffen werden. Dies kann auftreten wenn der Windows-Installer nicht richtig installiert wurde. wenden sie sich an den Support um weitere Unterstützung zu erhalten."

translated:

"the Windows installer appication could not be accessed. This can happen when the Windows-Installer was not properly installed. Consult Support for further help."

I doubt it has anything to do with my software-CD as it worked perfectly the first time....
have a look here;http://www.vistax64.com/vista-insta...ows-installer-service-vista-all-versions.html
 

My Computer

System One

  • Manufacturer/Model
    Self build
    CPU
    Phenom II x4 Black Edition 940-Arctic-Cooling Freezer Xtreme
    Motherboard
    Asus M3A32-MVP Deluxe
    Memory
    8 gig Samsung PC800 RAM
    Graphics Card(s)
    NVidia 9600gt
    Sound Card
    AD1988b
    Monitor(s) Displays
    22" TFT-MONITOR WIDESCREEN mit VGA/DVI 17" Video7 TFT
    Screen Resolution
    1680 : 1050 1280 : 1024
    Hard Drives
    Drive #1 - SAMSUNG HD252HJ (250 GB)
    Drive #2 - Hitachi HDT721010SLA360 (1000 GB)
    Drive #3 - SAMSUNG HD250HJ (250 GB)
    Drive #4 - SAMSUNG HD103UJ (1000 GB) External eSATA
    PSU
    Thermaltake Toughpower Cable Management 750W
    Case
    Enermax Chakra
    Cooling
    2x 120mm Front and Back 1x 250mm Side
    Mouse
    Easy Line Laser Mouse
    Keyboard
    Standard
    Internet Speed
    16000
    Other Info
    I have also used Fedora, Suse, Ubuntu Linux
    And all other Windows from 95 to date except ME

pooch

Old Dog
Vista Guru
#15
that also didn't work
Ok lets try doing this from another angle,

Go to Start, Start Search, type msconfig select msconfig.exe, accept the UAC, select Startup, remove the tick from Kaspersky. select Services, again remove the tick from Kaspersky.

Restart the computer, try again to delete the shellex.dll and the other bits that still remain

Try the CCleaner again as it might remove things you cant see

Try the kaspersky removal tool again
 

My Computer

System One

  • Manufacturer/Model
    Self build
    CPU
    Phenom II x4 Black Edition 940-Arctic-Cooling Freezer Xtreme
    Motherboard
    Asus M3A32-MVP Deluxe
    Memory
    8 gig Samsung PC800 RAM
    Graphics Card(s)
    NVidia 9600gt
    Sound Card
    AD1988b
    Monitor(s) Displays
    22" TFT-MONITOR WIDESCREEN mit VGA/DVI 17" Video7 TFT
    Screen Resolution
    1680 : 1050 1280 : 1024
    Hard Drives
    Drive #1 - SAMSUNG HD252HJ (250 GB)
    Drive #2 - Hitachi HDT721010SLA360 (1000 GB)
    Drive #3 - SAMSUNG HD250HJ (250 GB)
    Drive #4 - SAMSUNG HD103UJ (1000 GB) External eSATA
    PSU
    Thermaltake Toughpower Cable Management 750W
    Case
    Enermax Chakra
    Cooling
    2x 120mm Front and Back 1x 250mm Side
    Mouse
    Easy Line Laser Mouse
    Keyboard
    Standard
    Internet Speed
    16000
    Other Info
    I have also used Fedora, Suse, Ubuntu Linux
    And all other Windows from 95 to date except ME
#16
I already removed the tick from kaspersky, and there was no kaspersky in services.

I still can't delete the shellEx.dll file, every time I try it tells me

"You need authorization to continue this process"
Repeat Cancel

I click repeat it tells me the same, and so on and so on and so on until I click cancel.

I cannot edit or rename the file either.
 

My Computer

System One

  • CPU
    2,83 GHZ QUAD CORE
    Motherboard
    ASUS P5Q
    Memory
    8GB RAM

pooch

Old Dog
Vista Guru
#17
I already removed the tick from kaspersky, and there was no kaspersky in services.

I still can't delete the shellEx.dll file, every time I try it tells me

"You need authorization to continue this process"
Repeat Cancel

I click repeat it tells me the same, and so on and so on and so on until I click cancel.
Right click on the file select Properties, Security, edit, your user name and try to change the Permissions
 

My Computer

System One

  • Manufacturer/Model
    Self build
    CPU
    Phenom II x4 Black Edition 940-Arctic-Cooling Freezer Xtreme
    Motherboard
    Asus M3A32-MVP Deluxe
    Memory
    8 gig Samsung PC800 RAM
    Graphics Card(s)
    NVidia 9600gt
    Sound Card
    AD1988b
    Monitor(s) Displays
    22" TFT-MONITOR WIDESCREEN mit VGA/DVI 17" Video7 TFT
    Screen Resolution
    1680 : 1050 1280 : 1024
    Hard Drives
    Drive #1 - SAMSUNG HD252HJ (250 GB)
    Drive #2 - Hitachi HDT721010SLA360 (1000 GB)
    Drive #3 - SAMSUNG HD250HJ (250 GB)
    Drive #4 - SAMSUNG HD103UJ (1000 GB) External eSATA
    PSU
    Thermaltake Toughpower Cable Management 750W
    Case
    Enermax Chakra
    Cooling
    2x 120mm Front and Back 1x 250mm Side
    Mouse
    Easy Line Laser Mouse
    Keyboard
    Standard
    Internet Speed
    16000
    Other Info
    I have also used Fedora, Suse, Ubuntu Linux
    And all other Windows from 95 to date except ME