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Keeps Asking for Gmail Username and Password

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L
#1
My windows mail was working fine. Now it keeps asking for my username and
password. I know it is correct and when I enter it, it asks for it again. If
I press cancel it gives me this error.

Account: 'gmail', Server: 'pop.gmail.com', Protocol: POP3, Server Response:
'-ERR [AUTH] Username and password not accepted.', Port: 995, Secure(SSL):
Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92
 

My Computer

G

Gary VanderMolen

#2
Sounds like the account is corrupted, possibly by a non-compatible antivirus.
Which antivirus are you running? Be sure to turn off its email scanning.

Try this. Delete that mail account. Restart Windows Mail, then recreate the
account. Does that help?

--
Gary VanderMolen, MS-MVP


"Lori" <Lori@xxxxxx> wrote in message news:0CEBF4EF-0891-459F-9322-8F984DA7DE98@xxxxxx

> My windows mail was working fine. Now it keeps asking for my username and
> password. I know it is correct and when I enter it, it asks for it again. If
> I press cancel it gives me this error.
>
> Account: 'gmail', Server: 'pop.gmail.com', Protocol: POP3, Server Response:
> '-ERR [AUTH] Username and password not accepted.', Port: 995, Secure(SSL):
> Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92
 

My Computer

A

Abbadon

#3
This problem occured on my system and following the advice given by Gary, my
email was restored.

"Gary VanderMolen" wrote:

> Sounds like the account is corrupted, possibly by a non-compatible antivirus.
> Which antivirus are you running? Be sure to turn off its email scanning.
>
> Try this. Delete that mail account. Restart Windows Mail, then recreate the
> account. Does that help?
>
> --
> Gary VanderMolen, MS-MVP
>
>
> "Lori" <Lori@xxxxxx> wrote in message news:0CEBF4EF-0891-459F-9322-8F984DA7DE98@xxxxxx

> > My windows mail was working fine. Now it keeps asking for my username and
> > password. I know it is correct and when I enter it, it asks for it again. If
> > I press cancel it gives me this error.
> >
> > Account: 'gmail', Server: 'pop.gmail.com', Protocol: POP3, Server Response:
> > '-ERR [AUTH] Username and password not accepted.', Port: 995, Secure(SSL):
> > Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92
>
 

My Computer

G

Gary VanderMolen

#4
You do realize that recreating a corrupted account is only a temporary stopgap?

--
Gary VanderMolen, MS-MVP


"Abbadon" <Abbadon@xxxxxx> wrote in message news:86C5F9A1-22C8-4CC4-B3EE-E2A933ADA389@xxxxxx

> This problem occured on my system and following the advice given by Gary, my
> email was restored.
>
> "Gary VanderMolen" wrote:
>

>> Sounds like the account is corrupted, possibly by a non-compatible antivirus.
>> Which antivirus are you running? Be sure to turn off its email scanning.
>>
>> Try this. Delete that mail account. Restart Windows Mail, then recreate the
>> account. Does that help?
>>
>> --
>> Gary VanderMolen, MS-MVP
>>
>>
>> "Lori" <Lori@xxxxxx> wrote in message news:0CEBF4EF-0891-459F-9322-8F984DA7DE98@xxxxxx

>> > My windows mail was working fine. Now it keeps asking for my username and
>> > password. I know it is correct and when I enter it, it asks for it again. If
>> > I press cancel it gives me this error.
>> >
>> > Account: 'gmail', Server: 'pop.gmail.com', Protocol: POP3, Server Response:
>> > '-ERR [AUTH] Username and password not accepted.', Port: 995, Secure(SSL):
>> > Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92
>>
 

My Computer

W

WMBRIDGETT

#5
I am having the same problem with my Windows Mail - getting error message:

Server: 'pop-server.roadrunner.com', Protocol: POP3, Server Response: '-ERR
a user name MUST be entered', Port: 110, Secure(SSL): No, Server Error:
0x800CCC90, Error Number: 0x800CCC91

Tried your fixes and they didnt work. Any other suggestions.

"Gary VanderMolen" wrote:

> Sounds like the account is corrupted, possibly by a non-compatible antivirus.
> Which antivirus are you running? Be sure to turn off its email scanning.
>
> Try this. Delete that mail account. Restart Windows Mail, then recreate the
> account. Does that help?
>
> --
> Gary VanderMolen, MS-MVP
>
>
> "Lori" <Lori@xxxxxx> wrote in message news:0CEBF4EF-0891-459F-9322-8F984DA7DE98@xxxxxx

> > My windows mail was working fine. Now it keeps asking for my username and
> > password. I know it is correct and when I enter it, it asks for it again. If
> > I press cancel it gives me this error.
> >
> > Account: 'gmail', Server: 'pop.gmail.com', Protocol: POP3, Server Response:
> > '-ERR [AUTH] Username and password not accepted.', Port: 995, Secure(SSL):
> > Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92
>
 

My Computer

G

Gary VanderMolen

#6
Are you a former Adelphia customer? Only former Adelphia customers are
allowed to use the server pop-server.roadrunner.com.

Are you able to login to webmail at
http://www.rr.com/webmailtransition/select.cfm

--
Gary VanderMolen, MS-MVP (Mail)


"WMBRIDGETT" <WMBRIDGETT@xxxxxx> wrote in message news:6D36F436-14BB-4E1D-918F-8B8B0A0A26F6@xxxxxx

>I am having the same problem with my Windows Mail - getting error message:
>
> Server: 'pop-server.roadrunner.com', Protocol: POP3, Server Response: '-ERR
> a user name MUST be entered', Port: 110, Secure(SSL): No, Server Error:
> 0x800CCC90, Error Number: 0x800CCC91
>
> Tried your fixes and they didnt work. Any other suggestions.
>
> "Gary VanderMolen" wrote:
>

>> Sounds like the account is corrupted, possibly by a non-compatible antivirus.
>> Which antivirus are you running? Be sure to turn off its email scanning.
>>
>> Try this. Delete that mail account. Restart Windows Mail, then recreate the
>> account. Does that help?
>>
>> --
>> Gary VanderMolen, MS-MVP
>>
>>
>> "Lori" <Lori@xxxxxx> wrote in message news:0CEBF4EF-0891-459F-9322-8F984DA7DE98@xxxxxx

>> > My windows mail was working fine. Now it keeps asking for my username and
>> > password. I know it is correct and when I enter it, it asks for it again. If
>> > I press cancel it gives me this error.
>> >
>> > Account: 'gmail', Server: 'pop.gmail.com', Protocol: POP3, Server Response:
>> > '-ERR [AUTH] Username and password not accepted.', Port: 995, Secure(SSL):
>> > Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92
>>
 

My Computer

W

wmbridgett

#7
Yes I am a former Adelphia customer. I use the CA Security system that they
provide. I can get into the webmail thru roadrunner just fine. I've checked
and double ck'd everything and can't find the problem.

"Gary VanderMolen" wrote:

> Are you a former Adelphia customer? Only former Adelphia customers are
> allowed to use the server pop-server.roadrunner.com.
>
> Are you able to login to webmail at
> http://www.rr.com/webmailtransition/select.cfm
>
> --
> Gary VanderMolen, MS-MVP (Mail)
>
>
> "WMBRIDGETT" <WMBRIDGETT@xxxxxx> wrote in message news:6D36F436-14BB-4E1D-918F-8B8B0A0A26F6@xxxxxx

> >I am having the same problem with my Windows Mail - getting error message:
> >
> > Server: 'pop-server.roadrunner.com', Protocol: POP3, Server Response: '-ERR
> > a user name MUST be entered', Port: 110, Secure(SSL): No, Server Error:
> > 0x800CCC90, Error Number: 0x800CCC91
> >
> > Tried your fixes and they didnt work. Any other suggestions.
> >
> > "Gary VanderMolen" wrote:
> >

> >> Sounds like the account is corrupted, possibly by a non-compatible antivirus.
> >> Which antivirus are you running? Be sure to turn off its email scanning.
> >>
> >> Try this. Delete that mail account. Restart Windows Mail, then recreate the
> >> account. Does that help?
> >>
> >> --
> >> Gary VanderMolen, MS-MVP
> >>
> >>
> >> "Lori" <Lori@xxxxxx> wrote in message news:0CEBF4EF-0891-459F-9322-8F984DA7DE98@xxxxxx
> >> > My windows mail was working fine. Now it keeps asking for my username and
> >> > password. I know it is correct and when I enter it, it asks for it again. If
> >> > I press cancel it gives me this error.
> >> >
> >> > Account: 'gmail', Server: 'pop.gmail.com', Protocol: POP3, Server Response:
> >> > '-ERR [AUTH] Username and password not accepted.', Port: 995, Secure(SSL):
> >> > Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92
> >>
>
 

My Computer

G

Guest

#8
Did you leave the username blank, as the error message suggests? I don't
think I've seen any email servers that accept blank usernames, and few
of them even accept usernames with spaces in them.

See if this helps:

<http://help.rr.com/AA/rrwho.aspx?ReturnUrl=%2fHMSLogic%2femail_help_topic.aspx%3ftopic%3dE%2bmail&topic=E+mail>

"wmbridgett" <wmbridgett@xxxxxx> wrote in message
news:2E090465-FA65-43EE-A6CF-A846443E3ECC@xxxxxx

> Yes I am a former Adelphia customer. I use the CA Security system that
> they
> provide. I can get into the webmail thru roadrunner just fine. I've
> checked
> and double ck'd everything and can't find the problem.
>
> "Gary VanderMolen" wrote:
>

>> Are you a former Adelphia customer? Only former Adelphia customers are
>> allowed to use the server pop-server.roadrunner.com.
>>
>> Are you able to login to webmail at
>> http://www.rr.com/webmailtransition/select.cfm
>>
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>
>>
>> "WMBRIDGETT" <WMBRIDGETT@xxxxxx> wrote in message
>> news:6D36F436-14BB-4E1D-918F-8B8B0A0A26F6@xxxxxx

>> >I am having the same problem with my Windows Mail - getting error
>> >message:
>> >
>> > Server: 'pop-server.roadrunner.com', Protocol: POP3, Server Response:
>> > '-ERR
>> > a user name MUST be entered', Port: 110, Secure(SSL): No, Server Error:
>> > 0x800CCC90, Error Number: 0x800CCC91
>> >
>> > Tried your fixes and they didnt work. Any other suggestions.
>> >
>> > "Gary VanderMolen" wrote:
>> >
>> >> Sounds like the account is corrupted, possibly by a non-compatible
>> >> antivirus.
>> >> Which antivirus are you running? Be sure to turn off its email
>> >> scanning.
>> >>
>> >> Try this. Delete that mail account. Restart Windows Mail, then
>> >> recreate the
>> >> account. Does that help?
>> >>
>> >> --
>> >> Gary VanderMolen, MS-MVP
>> >>
>> >>
>> >> "Lori" <Lori@xxxxxx> wrote in message
>> >> news:0CEBF4EF-0891-459F-9322-8F984DA7DE98@xxxxxx
>> >> > My windows mail was working fine. Now it keeps asking for my
>> >> > username and
>> >> > password. I know it is correct and when I enter it, it asks for it
>> >> > again. If
>> >> > I press cancel it gives me this error.
>> >> >
>> >> > Account: 'gmail', Server: 'pop.gmail.com', Protocol: POP3, Server
>> >> > Response:
>> >> > '-ERR [AUTH] Username and password not accepted.', Port: 995,
>> >> > Secure(SSL):
>> >> > Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92
>> >>
>>
 

My Computer

G

Gary VanderMolen

#9
When you enter the username, is it just the part of your RoadRunner
email address before the @ symbol? All lower case?

--
Gary VanderMolen, MS-MVP (Mail)


"wmbridgett" <wmbridgett@xxxxxx> wrote in message news:2E090465-FA65-43EE-A6CF-A846443E3ECC@xxxxxx

> Yes I am a former Adelphia customer. I use the CA Security system that they
> provide. I can get into the webmail thru roadrunner just fine. I've checked
> and double ck'd everything and can't find the problem.
>
> "Gary VanderMolen" wrote:
>

>> Are you a former Adelphia customer? Only former Adelphia customers are
>> allowed to use the server pop-server.roadrunner.com.
>>
>> Are you able to login to webmail at
>> http://www.rr.com/webmailtransition/select.cfm
>>
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>
>>
>> "WMBRIDGETT" <WMBRIDGETT@xxxxxx> wrote in message news:6D36F436-14BB-4E1D-918F-8B8B0A0A26F6@xxxxxx

>> >I am having the same problem with my Windows Mail - getting error message:
>> >
>> > Server: 'pop-server.roadrunner.com', Protocol: POP3, Server Response: '-ERR
>> > a user name MUST be entered', Port: 110, Secure(SSL): No, Server Error:
>> > 0x800CCC90, Error Number: 0x800CCC91
>> >
>> > Tried your fixes and they didnt work. Any other suggestions.
>> >
>> > "Gary VanderMolen" wrote:
>> >
>> >> Sounds like the account is corrupted, possibly by a non-compatible antivirus.
>> >> Which antivirus are you running? Be sure to turn off its email scanning.
>> >>
>> >> Try this. Delete that mail account. Restart Windows Mail, then recreate the
>> >> account. Does that help?
>> >>
>> >> --
>> >> Gary VanderMolen, MS-MVP
>> >>
>> >>
>> >> "Lori" <Lori@xxxxxx> wrote in message news:0CEBF4EF-0891-459F-9322-8F984DA7DE98@xxxxxx
>> >> > My windows mail was working fine. Now it keeps asking for my username and
>> >> > password. I know it is correct and when I enter it, it asks for it again. If
>> >> > I press cancel it gives me this error.
>> >> >
>> >> > Account: 'gmail', Server: 'pop.gmail.com', Protocol: POP3, Server Response:
>> >> > '-ERR [AUTH] Username and password not accepted.', Port: 995, Secure(SSL):
>> >> > Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92
>> >>
>>
 

My Computer

W

wmbridgett

#10
yes - it is the same as I have in the account properties also

"Gary VanderMolen" wrote:

> When you enter the username, is it just the part of your RoadRunner
> email address before the @ symbol? All lower case?
>
> --
> Gary VanderMolen, MS-MVP (Mail)
>
>
> "wmbridgett" <wmbridgett@xxxxxx> wrote in message news:2E090465-FA65-43EE-A6CF-A846443E3ECC@xxxxxx

> > Yes I am a former Adelphia customer. I use the CA Security system that they
> > provide. I can get into the webmail thru roadrunner just fine. I've checked
> > and double ck'd everything and can't find the problem.
> >
> > "Gary VanderMolen" wrote:
> >

> >> Are you a former Adelphia customer? Only former Adelphia customers are
> >> allowed to use the server pop-server.roadrunner.com.
> >>
> >> Are you able to login to webmail at
> >> http://www.rr.com/webmailtransition/select.cfm
> >>
> >> --
> >> Gary VanderMolen, MS-MVP (Mail)
> >>
> >>
> >> "WMBRIDGETT" <WMBRIDGETT@xxxxxx> wrote in message news:6D36F436-14BB-4E1D-918F-8B8B0A0A26F6@xxxxxx
> >> >I am having the same problem with my Windows Mail - getting error message:
> >> >
> >> > Server: 'pop-server.roadrunner.com', Protocol: POP3, Server Response: '-ERR
> >> > a user name MUST be entered', Port: 110, Secure(SSL): No, Server Error:
> >> > 0x800CCC90, Error Number: 0x800CCC91
> >> >
> >> > Tried your fixes and they didnt work. Any other suggestions.
> >> >
> >> > "Gary VanderMolen" wrote:
> >> >
> >> >> Sounds like the account is corrupted, possibly by a non-compatible antivirus.
> >> >> Which antivirus are you running? Be sure to turn off its email scanning.
> >> >>
> >> >> Try this. Delete that mail account. Restart Windows Mail, then recreate the
> >> >> account. Does that help?
> >> >>
> >> >> --
> >> >> Gary VanderMolen, MS-MVP
> >> >>
> >> >>
> >> >> "Lori" <Lori@xxxxxx> wrote in message news:0CEBF4EF-0891-459F-9322-8F984DA7DE98@xxxxxx
> >> >> > My windows mail was working fine. Now it keeps asking for my username and
> >> >> > password. I know it is correct and when I enter it, it asks for it again. If
> >> >> > I press cancel it gives me this error.
> >> >> >
> >> >> > Account: 'gmail', Server: 'pop.gmail.com', Protocol: POP3, Server Response:
> >> >> > '-ERR [AUTH] Username and password not accepted.', Port: 995, Secure(SSL):
> >> >> > Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92
> >> >>
> >>
>
>
 

My Computer

G

Gary VanderMolen

#11
It depends on which tab of the account properties. The General tab
requires the complete email address, while the Servers tab requires
just the username portion.

The only other suggestion I have is to delete that account, restart
Windows Mail, then recreate the account. Sometimes accounts get
corrupted for no apparent reason.

--
Gary VanderMolen, MS-MVP (Mail)


"wmbridgett" <wmbridgett@xxxxxx> wrote in message news:A6DCC981-8548-4944-8E3B-4E91ACBF7D84@xxxxxx

> yes - it is the same as I have in the account properties also
>
> "Gary VanderMolen" wrote:
>

>> When you enter the username, is it just the part of your RoadRunner
>> email address before the @ symbol? All lower case?
>>
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>
>>
>> "wmbridgett" <wmbridgett@xxxxxx> wrote in message news:2E090465-FA65-43EE-A6CF-A846443E3ECC@xxxxxx

>> > Yes I am a former Adelphia customer. I use the CA Security system that they
>> > provide. I can get into the webmail thru roadrunner just fine. I've checked
>> > and double ck'd everything and can't find the problem.
>> >
>> > "Gary VanderMolen" wrote:
>> >
>> >> Are you a former Adelphia customer? Only former Adelphia customers are
>> >> allowed to use the server pop-server.roadrunner.com.
>> >>
>> >> Are you able to login to webmail at
>> >> http://www.rr.com/webmailtransition/select.cfm
>> >>
>> >> --
>> >> Gary VanderMolen, MS-MVP (Mail)
>> >>
>> >>
>> >> "WMBRIDGETT" <WMBRIDGETT@xxxxxx> wrote in message
>> >> news:6D36F436-14BB-4E1D-918F-8B8B0A0A26F6@xxxxxx
>> >> >I am having the same problem with my Windows Mail - getting error message:
>> >> >
>> >> > Server: 'pop-server.roadrunner.com', Protocol: POP3, Server Response: '-ERR
>> >> > a user name MUST be entered', Port: 110, Secure(SSL): No, Server Error:
>> >> > 0x800CCC90, Error Number: 0x800CCC91
>> >> >
>> >> > Tried your fixes and they didnt work. Any other suggestions.
>> >> >
>> >> > "Gary VanderMolen" wrote:
>> >> >
>> >> >> Sounds like the account is corrupted, possibly by a non-compatible antivirus.
>> >> >> Which antivirus are you running? Be sure to turn off its email scanning.
>> >> >>
>> >> >> Try this. Delete that mail account. Restart Windows Mail, then recreate the
>> >> >> account. Does that help?
>> >> >>
>> >> >> --
>> >> >> Gary VanderMolen, MS-MVP
>> >> >>
>> >> >>
>> >> >> "Lori" <Lori@xxxxxx> wrote in message news:0CEBF4EF-0891-459F-9322-8F984DA7DE98@xxxxxx
>> >> >> > My windows mail was working fine. Now it keeps asking for my username and
>> >> >> > password. I know it is correct and when I enter it, it asks for it again. If
>> >> >> > I press cancel it gives me this error.
>> >> >> >
>> >> >> > Account: 'gmail', Server: 'pop.gmail.com', Protocol: POP3, Server Response:
>> >> >> > '-ERR [AUTH] Username and password not accepted.', Port: 995, Secure(SSL):
>> >> >> > Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92
>> >> >>
>> >>
>>
>>
 

My Computer

W

wmbridgett

#12
I deleted the Windows Mail again and this time it worked - sure wish I knew
what is going on. But for now I'm ok. Thanks for your help

"Gary VanderMolen" wrote:

> It depends on which tab of the account properties. The General tab
> requires the complete email address, while the Servers tab requires
> just the username portion.
>
> The only other suggestion I have is to delete that account, restart
> Windows Mail, then recreate the account. Sometimes accounts get
> corrupted for no apparent reason.
>
> --
> Gary VanderMolen, MS-MVP (Mail)
>
>
> "wmbridgett" <wmbridgett@xxxxxx> wrote in message news:A6DCC981-8548-4944-8E3B-4E91ACBF7D84@xxxxxx

> > yes - it is the same as I have in the account properties also
> >
> > "Gary VanderMolen" wrote:
> >

> >> When you enter the username, is it just the part of your RoadRunner
> >> email address before the @ symbol? All lower case?
> >>
> >> --
> >> Gary VanderMolen, MS-MVP (Mail)
> >>
> >>
> >> "wmbridgett" <wmbridgett@xxxxxx> wrote in message news:2E090465-FA65-43EE-A6CF-A846443E3ECC@xxxxxx
> >> > Yes I am a former Adelphia customer. I use the CA Security system that they
> >> > provide. I can get into the webmail thru roadrunner just fine. I've checked
> >> > and double ck'd everything and can't find the problem.
> >> >
> >> > "Gary VanderMolen" wrote:
> >> >
> >> >> Are you a former Adelphia customer? Only former Adelphia customers are
> >> >> allowed to use the server pop-server.roadrunner.com.
> >> >>
> >> >> Are you able to login to webmail at
> >> >> http://www.rr.com/webmailtransition/select.cfm
> >> >>
> >> >> --
> >> >> Gary VanderMolen, MS-MVP (Mail)
> >> >>
> >> >>
> >> >> "WMBRIDGETT" <WMBRIDGETT@xxxxxx> wrote in message
> >> >> news:6D36F436-14BB-4E1D-918F-8B8B0A0A26F6@xxxxxx
> >> >> >I am having the same problem with my Windows Mail - getting error message:
> >> >> >
> >> >> > Server: 'pop-server.roadrunner.com', Protocol: POP3, Server Response: '-ERR
> >> >> > a user name MUST be entered', Port: 110, Secure(SSL): No, Server Error:
> >> >> > 0x800CCC90, Error Number: 0x800CCC91
> >> >> >
> >> >> > Tried your fixes and they didnt work. Any other suggestions.
> >> >> >
> >> >> > "Gary VanderMolen" wrote:
> >> >> >
> >> >> >> Sounds like the account is corrupted, possibly by a non-compatible antivirus.
> >> >> >> Which antivirus are you running? Be sure to turn off its email scanning.
> >> >> >>
> >> >> >> Try this. Delete that mail account. Restart Windows Mail, then recreate the
> >> >> >> account. Does that help?
> >> >> >>
> >> >> >> --
> >> >> >> Gary VanderMolen, MS-MVP
> >> >> >>
> >> >> >>
> >> >> >> "Lori" <Lori@xxxxxx> wrote in message news:0CEBF4EF-0891-459F-9322-8F984DA7DE98@xxxxxx
> >> >> >> > My windows mail was working fine. Now it keeps asking for my username and
> >> >> >> > password. I know it is correct and when I enter it, it asks for it again. If
> >> >> >> > I press cancel it gives me this error.
> >> >> >> >
> >> >> >> > Account: 'gmail', Server: 'pop.gmail.com', Protocol: POP3, Server Response:
> >> >> >> > '-ERR [AUTH] Username and password not accepted.', Port: 995, Secure(SSL):
> >> >> >> > Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92
> >> >> >>
> >> >>
> >>
> >>
>
>
 

My Computer

W

wmbridgett

#13
I deleted the Windows Mail account again and it worked this time - wish I
knew what is going on, buy anyways thanks fpr your help!!!

"Gary VanderMolen" wrote:

> It depends on which tab of the account properties. The General tab
> requires the complete email address, while the Servers tab requires
> just the username portion.
>
> The only other suggestion I have is to delete that account, restart
> Windows Mail, then recreate the account. Sometimes accounts get
> corrupted for no apparent reason.
>
> --
> Gary VanderMolen, MS-MVP (Mail)
>
>
> "wmbridgett" <wmbridgett@xxxxxx> wrote in message news:A6DCC981-8548-4944-8E3B-4E91ACBF7D84@xxxxxx

> > yes - it is the same as I have in the account properties also
> >
> > "Gary VanderMolen" wrote:
> >

> >> When you enter the username, is it just the part of your RoadRunner
> >> email address before the @ symbol? All lower case?
> >>
> >> --
> >> Gary VanderMolen, MS-MVP (Mail)
> >>
> >>
> >> "wmbridgett" <wmbridgett@xxxxxx> wrote in message news:2E090465-FA65-43EE-A6CF-A846443E3ECC@xxxxxx
> >> > Yes I am a former Adelphia customer. I use the CA Security system that they
> >> > provide. I can get into the webmail thru roadrunner just fine. I've checked
> >> > and double ck'd everything and can't find the problem.
> >> >
> >> > "Gary VanderMolen" wrote:
> >> >
> >> >> Are you a former Adelphia customer? Only former Adelphia customers are
> >> >> allowed to use the server pop-server.roadrunner.com.
> >> >>
> >> >> Are you able to login to webmail at
> >> >> http://www.rr.com/webmailtransition/select.cfm
> >> >>
> >> >> --
> >> >> Gary VanderMolen, MS-MVP (Mail)
> >> >>
> >> >>
> >> >> "WMBRIDGETT" <WMBRIDGETT@xxxxxx> wrote in message
> >> >> news:6D36F436-14BB-4E1D-918F-8B8B0A0A26F6@xxxxxx
> >> >> >I am having the same problem with my Windows Mail - getting error message:
> >> >> >
> >> >> > Server: 'pop-server.roadrunner.com', Protocol: POP3, Server Response: '-ERR
> >> >> > a user name MUST be entered', Port: 110, Secure(SSL): No, Server Error:
> >> >> > 0x800CCC90, Error Number: 0x800CCC91
> >> >> >
> >> >> > Tried your fixes and they didnt work. Any other suggestions.
> >> >> >
> >> >> > "Gary VanderMolen" wrote:
> >> >> >
> >> >> >> Sounds like the account is corrupted, possibly by a non-compatible antivirus.
> >> >> >> Which antivirus are you running? Be sure to turn off its email scanning.
> >> >> >>
> >> >> >> Try this. Delete that mail account. Restart Windows Mail, then recreate the
> >> >> >> account. Does that help?
> >> >> >>
> >> >> >> --
> >> >> >> Gary VanderMolen, MS-MVP
> >> >> >>
> >> >> >>
> >> >> >> "Lori" <Lori@xxxxxx> wrote in message news:0CEBF4EF-0891-459F-9322-8F984DA7DE98@xxxxxx
> >> >> >> > My windows mail was working fine. Now it keeps asking for my username and
> >> >> >> > password. I know it is correct and when I enter it, it asks for it again. If
> >> >> >> > I press cancel it gives me this error.
> >> >> >> >
> >> >> >> > Account: 'gmail', Server: 'pop.gmail.com', Protocol: POP3, Server Response:
> >> >> >> > '-ERR [AUTH] Username and password not accepted.', Port: 995, Secure(SSL):
> >> >> >> > Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92
> >> >> >>
> >> >>
> >>
> >>
>
>
 

My Computer

G

Gary VanderMolen

#14
You're welcome. Thanks for your feedback.

--
Gary VanderMolen, MS-MVP (Mail)


"wmbridgett" <wmbridgett@xxxxxx> wrote in message news:94E2389A-B89D-481E-9C2C-07B6FD42510C@xxxxxx

>I deleted the Windows Mail account again and it worked this time - wish I
> knew what is going on, buy anyways thanks fpr your help!!!
>
> "Gary VanderMolen" wrote:
>

>> It depends on which tab of the account properties. The General tab
>> requires the complete email address, while the Servers tab requires
>> just the username portion.
>>
>> The only other suggestion I have is to delete that account, restart
>> Windows Mail, then recreate the account. Sometimes accounts get
>> corrupted for no apparent reason.
>>
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>
>>
>> "wmbridgett" <wmbridgett@xxxxxx> wrote in message news:A6DCC981-8548-4944-8E3B-4E91ACBF7D84@xxxxxx

>> > yes - it is the same as I have in the account properties also
>> >
>> > "Gary VanderMolen" wrote:
>> >
>> >> When you enter the username, is it just the part of your RoadRunner
>> >> email address before the @ symbol? All lower case?
>> >>
>> >> --
>> >> Gary VanderMolen, MS-MVP (Mail)
>> >>
>> >>
>> >> "wmbridgett" <wmbridgett@xxxxxx> wrote in message
>> >> news:2E090465-FA65-43EE-A6CF-A846443E3ECC@xxxxxx
>> >> > Yes I am a former Adelphia customer. I use the CA Security system that they
>> >> > provide. I can get into the webmail thru roadrunner just fine. I've checked
>> >> > and double ck'd everything and can't find the problem.
>> >> >
>> >> > "Gary VanderMolen" wrote:
>> >> >
>> >> >> Are you a former Adelphia customer? Only former Adelphia customers are
>> >> >> allowed to use the server pop-server.roadrunner.com.
>> >> >>
>> >> >> Are you able to login to webmail at
>> >> >> http://www.rr.com/webmailtransition/select.cfm
>> >> >>
>> >> >> --
>> >> >> Gary VanderMolen, MS-MVP (Mail)
>> >> >>
>> >> >>
>> >> >> "WMBRIDGETT" <WMBRIDGETT@xxxxxx> wrote in message
>> >> >> news:6D36F436-14BB-4E1D-918F-8B8B0A0A26F6@xxxxxx
>> >> >> >I am having the same problem with my Windows Mail - getting error message:
>> >> >> >
>> >> >> > Server: 'pop-server.roadrunner.com', Protocol: POP3, Server Response: '-ERR
>> >> >> > a user name MUST be entered', Port: 110, Secure(SSL): No, Server Error:
>> >> >> > 0x800CCC90, Error Number: 0x800CCC91
>> >> >> >
>> >> >> > Tried your fixes and they didnt work. Any other suggestions.
>> >> >> >
>> >> >> > "Gary VanderMolen" wrote:
>> >> >> >
>> >> >> >> Sounds like the account is corrupted, possibly by a non-compatible antivirus.
>> >> >> >> Which antivirus are you running? Be sure to turn off its email scanning.
>> >> >> >>
>> >> >> >> Try this. Delete that mail account. Restart Windows Mail, then recreate the
>> >> >> >> account. Does that help?
>> >> >> >>
>> >> >> >> --
>> >> >> >> Gary VanderMolen, MS-MVP
>> >> >> >>
>> >> >> >>
>> >> >> >> "Lori" <Lori@xxxxxx> wrote in message news:0CEBF4EF-0891-459F-9322-8F984DA7DE98@xxxxxx
>> >> >> >> > My windows mail was working fine. Now it keeps asking for my username and
>> >> >> >> > password. I know it is correct and when I enter it, it asks for it again. If
>> >> >> >> > I press cancel it gives me this error.
>> >> >> >> >
>> >> >> >> > Account: 'gmail', Server: 'pop.gmail.com', Protocol: POP3, Server Response:
>> >> >> >> > '-ERR [AUTH] Username and password not accepted.', Port: 995, Secure(SSL):
>> >> >> >> > Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92
>> >> >> >>
>> >> >>
>> >>
>> >>
>>
>>
 

My Computer

#15
"Lori" wrote:

> My windows mail was working fine. Now it keeps asking for my username and
> password. I know it is correct and when I enter it, it asks for it again. If
> I press cancel it gives me this error.
>
> Account: 'gmail', Server: 'pop.gmail.com', Protocol: POP3, Server Response:
> '-ERR [AUTH] Username and password not accepted.', Port: 995, Secure(SSL):
> Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC92



Here is the solution for this problem

close all mail clients you're using to read Gmail messages. (If you
use one at work and one at home, please disable both.)
From the computer on which your logins are failing, visit
http://www.google.com/accounts/DisplayUnlockCaptcha
Enter your Gmail username and password, and the letters in the
distorted picture.
Once you have successfully logged in, restart your mail client and try
to download your mail.
 

My Computer

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