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Lost Password/Locked out of computer

D

dks-n-tn

#1
We are trying to help a friend fix his computer. I use XP, but his computer
is Vista Home Premium, so i don't know anything about Vista.

The problem is when he signs on, he is prompted to enter a password. He does
not have a password assigned. He also has no access to any other account
choices...only his. I used Trinity Rescue Kit, and it says no Windows
installed. I tried Ophcrack, and the passwords are empty for his account,
administrator, and guest. Vista cd's did not come with the computer. Is there
any way to repair this without having to restore default settings? Will
everything be lost if restoring default settings such as pictures, etc?

Thanks for any help you can provide.
 
J

Joe Tinney

#2
Boot the machine into Safe Mode by pressing F8 during boot time. In Safe
Mode, the Administrator account that is typically disabled is enabled and
can be used to reset the password of the user. The Administrator account has
no password. Reboot the machine after the change is made. This may result in
a loss of any data under the users profile if Vista does anything like
Private files in Windows XP. Further research may be required regarding
changing a users password from another account in Windows Vista.

Good luck.
"dks-n-tn" <dks-n-tn@xxxxxx> wrote in message
news:768E4DF3-1004-4604-AC40-82F5074B9212@xxxxxx

> We are trying to help a friend fix his computer. I use XP, but his
> computer
> is Vista Home Premium, so i don't know anything about Vista.
>
> The problem is when he signs on, he is prompted to enter a password. He
> does
> not have a password assigned. He also has no access to any other account
> choices...only his. I used Trinity Rescue Kit, and it says no Windows
> installed. I tried Ophcrack, and the passwords are empty for his account,
> administrator, and guest. Vista cd's did not come with the computer. Is
> there
> any way to repair this without having to restore default settings? Will
> everything be lost if restoring default settings such as pictures, etc?
>
> Thanks for any help you can provide.
 

Brink

Staff member
mvp
#3
We are trying to help a friend fix his computer. I use XP, but his computer
is Vista Home Premium, so i don't know anything about Vista.

The problem is when he signs on, he is prompted to enter a password. He does
not have a password assigned. He also has no access to any other account
choices...only his. I used Trinity Rescue Kit, and it says no Windows
installed. I tried Ophcrack, and the passwords are empty for his account,
administrator, and guest. Vista cd's did not come with the computer. Is there
any way to repair this without having to restore default settings? Will
everything be lost if restoring default settings such as pictures, etc?

Thanks for any help you can provide.
Hi dks-n-tn,

This will show you four methods on how to reset the password for the user account in Vista.

http://www.vistax64.com/tutorials/102005-reset-user-account-password.html

Shawn