• This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn more.

Mass Storage Controller

Messages
5
#1
Hello, please see the attachment of my PC's problem and please help!

Thank you guys!!
 

My Computer

System One

  • Manufacturer/Model
    TOSHIBA
    CPU
    Itel(R) Core(TM)2 CPU T5500 @1.66GHz 1.67GHz
    Memory
    2GB
    Graphics Card(s)
    nviDIA

richc46

Staff member
Vista Guru
Gold Member
Messages
20,105
Location
Fairfield County, CT
#2
You need a new driver. Go back to device manger and update driver or even better go to website and get the best driver.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Messages
560
Location
California
#3
Is this an external hard drive and did it come with software?
I see it is listed under other as Massive Storage with yellow flag on it.
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilon Elite
    CPU
    Intel(R)Core(TM)2 Quad CPU q6600@2.4GHz
    Motherboard
    ASUS eK Berkeley
    Memory
    4GB
    Monitor(s) Displays
    HP w2408 Vivid Color Widescreen LCD
    Cooling
    That's where I keep my beer
    Mouse
    MS WIRELESS
    Keyboard
    MS WIRELESS
    Internet Speed
    AT&T Uverse DSL
Messages
5
#4
Hi, thank your for the prompt reply.
I tried to right click the 'Mass Storage Controller' and choose 'Update driver software', but after loading for a while, the pop-up screen said 'unable to find the driver software' and ask me to 'find the manufacturer of the device'.

I have no idea how to find it by myself. what website do you suggest to get the best driver?

thank you.
 

My Computer

System One

  • Manufacturer/Model
    TOSHIBA
    CPU
    Itel(R) Core(TM)2 CPU T5500 @1.66GHz 1.67GHz
    Memory
    2GB
    Graphics Card(s)
    nviDIA
Messages
5
#5
To The Howling Wolves:

I am not sure if it is an external drive, but it is very likely. I tried to uninstall some programme on my laptop last week, and I think I probably deleted some programme that I shouldn't. I can't remeber what it is. Is there any way I can find out what I have mistakenly uninstalled?

Thank you.
 

My Computer

System One

  • Manufacturer/Model
    TOSHIBA
    CPU
    Itel(R) Core(TM)2 CPU T5500 @1.66GHz 1.67GHz
    Memory
    2GB
    Graphics Card(s)
    nviDIA

richc46

Staff member
Vista Guru
Gold Member
Messages
20,105
Location
Fairfield County, CT
#6

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Messages
5
#7
The reason I ask for soluation for this problem is that, I think, it affects the performance of my laptop. I have been having trouble recently to switch on my computer, the system seems not to respond. I have to force to switch off the computer and turn it back on again by choosing the SAFE MODEL. I then run a system restoration under the SAFE MODE, only by doing that, I can get back to the normal window and use it.

Do you guys think it is anything to do with this Mass Storage Controller? can I just disable it and ignore it, or I need it to be fixed to run my PC properly. ?

Thanks guys.
 

My Computer

System One

  • Manufacturer/Model
    TOSHIBA
    CPU
    Itel(R) Core(TM)2 CPU T5500 @1.66GHz 1.67GHz
    Memory
    2GB
    Graphics Card(s)
    nviDIA
Messages
560
Location
California
#8
Another idea Rich is he might do a System Restore to when everything was working and the Word doc item was present.

If he gets the Word Doc back, then he needs to back up his files so this doesn't happen again.
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilon Elite
    CPU
    Intel(R)Core(TM)2 Quad CPU q6600@2.4GHz
    Motherboard
    ASUS eK Berkeley
    Memory
    4GB
    Monitor(s) Displays
    HP w2408 Vivid Color Widescreen LCD
    Cooling
    That's where I keep my beer
    Mouse
    MS WIRELESS
    Keyboard
    MS WIRELESS
    Internet Speed
    AT&T Uverse DSL

richc46

Staff member
Vista Guru
Gold Member
Messages
20,105
Location
Fairfield County, CT
#9
That would work, unless the driver is corrupt or outdated.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Messages
5
#10
Hi Richc46,


I followed the instruction you sent me, but it turned out to be the same message I got after run searching from my compture. It says ' can not find the driver software.

...........
 

My Computer

System One

  • Manufacturer/Model
    TOSHIBA
    CPU
    Itel(R) Core(TM)2 CPU T5500 @1.66GHz 1.67GHz
    Memory
    2GB
    Graphics Card(s)
    nviDIA

richc46

Staff member
Vista Guru
Gold Member
Messages
20,105
Location
Fairfield County, CT
#11
That is probabley a driver for your usb. If computer is working without problem and you do not need the usb port, your ok.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Messages
560
Location
California
#12
Go to My Computer and see how many drives it is showing.
Did you add an extra drive to your computer?
I have a desktop and laptop and neither one shows Other/Mass Storage.
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilon Elite
    CPU
    Intel(R)Core(TM)2 Quad CPU q6600@2.4GHz
    Motherboard
    ASUS eK Berkeley
    Memory
    4GB
    Monitor(s) Displays
    HP w2408 Vivid Color Widescreen LCD
    Cooling
    That's where I keep my beer
    Mouse
    MS WIRELESS
    Keyboard
    MS WIRELESS
    Internet Speed
    AT&T Uverse DSL

richc46

Staff member
Vista Guru
Gold Member
Messages
20,105
Location
Fairfield County, CT
#13
Mine does and they are all Microsoft.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Messages
560
Location
California
#14
Here's where you might try to restore it.
mass storage.jpg

I picked D by mistake...Yours will be C
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilon Elite
    CPU
    Intel(R)Core(TM)2 Quad CPU q6600@2.4GHz
    Motherboard
    ASUS eK Berkeley
    Memory
    4GB
    Monitor(s) Displays
    HP w2408 Vivid Color Widescreen LCD
    Cooling
    That's where I keep my beer
    Mouse
    MS WIRELESS
    Keyboard
    MS WIRELESS
    Internet Speed
    AT&T Uverse DSL

Users Who Are Viewing This Thread (Users: 1, Guests: 0)