MP4 video files crash Windows Explorer - Need Help!

Jefferds44

New Member
Hi guys,

I'm new to the forum.

I scoured the net in search of help with my problem but haven't found anywhere or anyone who could help.

I have a PSP and ipod as many people do and like to put mp4 video files on it. My problem is that MP4 files crash my windows explorer.

So anytime I open a folder that has an MP4 file in it, it crashes windows explorer and I can't even manipulate the file (copy, move, etc.).

I have a feeling that the problem is when Windows Explorer trys do display a thumbnail for the movies,... it just crashes.

Help?

Thanks,

Jeff
 

My Computer

Z

zachd [MSFT]

What's the fault information for this crash according to the Problem Reports
and Solutions Center control panel?
http://zachd.com/pss/pss.html#bucket
will help you look that up if you don't know how.

This sounds like you're using a buggy MP4 codec that has a bad thumbnail
extractor.

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

"Jefferds44" <[email protected]> wrote in message
news:[email protected]

>
> Hi guys,
>
> I'm new to the forum.
>
> I scoured the net in search of help with my problem but haven't found
> anywhere or anyone who could help.
>
> I have a PSP and ipod as many people do and like to put mp4 video files
> on it. My problem is that MP4 files crash my windows explorer.
>
> So anytime I open a folder that has an MP4 file in it, it crashes
> windows explorer and I can't even manipulate the file (copy, move,
> etc.).
>
> I have a feeling that the problem is when Windows Explorer trys do
> display a thumbnail for the movies,... it just crashes.
>
> Help?
>
> Thanks,
>
> Jeff
>
>
> --
> Jefferds44
 

My Computer

Jefferds44

New Member
Hi Zachd,

Thanks for taking the time to respond. I appreciate it.

I also suspect there's something wrong with my .mp4 codec. But I don't know where they are located and where to actually find a good one.

I pulled the info from the problem. Here it is:

Problem signature:
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.0.6000.16549
Application Timestamp: 46d230c5
Fault Module Name: swg.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 46aa6c1c
Exception Code: c0000005
Exception Offset: 07e0b5ed
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 4105
Additional Information 1: 2b5e
Additional Information 2: d41d8cd98f00b204e9800998ecf8427e
Additional Information 3: 21db
Additional Information 4: 7d7ca8440f102ff2bf33a646b0d67da2
 

My Computer

Z

zachd [MSFT]

What are the file properties for swg.dll? Where did that come from?

This seems like swg.dll is corrupting memory. I'd bet that if that file
wasn't on your system, you wouldn't be crashing.

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

"Jefferds44" <[email protected]> wrote in message
news:[email protected]

>
> Hi Zachd,
>
> Thanks for taking the time to respond. I appreciate it.
>
> I also suspect there's something wrong with my .mp4 codec. But I don't
> know where they are located and where to actually find a good one.
>
> I pulled the info from the problem. Here it is:
>
> *problem signature:
> *problem event name: appcrash
> application name: explorer.exe
> application version: 6.0.6000.16549
> application timestamp: 46d230c5
> fault module name: swg.dll_unloaded
> fault module version: 0.0.0.0
> fault module timestamp: 46aa6c1c
> exception code: c0000005
> exception offset: 07e0b5ed
> os version: 6.0.6000.2.0.0.256.1
> locale id: 4105
> additional information 1: 2b5e
> additional information 2: d41d8cd98f00b204e9800998ecf8427e
> additional information 3: 21db
> additional information 4: 7d7ca8440f102ff2bf33a646b0d67da2
>
>
> --
> Jefferds44
 

My Computer

Z

zachd [MSFT]

With your solution, though, you would still have a broken/buggy codec on
your system which may crash in other ways later. As painful as any given
crash is, you have the interesting ability here to talk to people like me
here who can help you maybe actually identify that broken codec - swg.dll in
Jefferd's case - which means that you would still be able to use your system
fully as opposed to having disable system functionality simply because you
accidentally installed buggy software onto the system. =)

I enjoy helping systems work fully and excellently. =)

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

"Edward" <[email protected]> wrote in message
news:[email protected]

>
> "zachd [MSFT]" <[email protected]> schreef in bericht
> news:[email protected]

>>
>> What's the fault information for this crash according to the Problem
>> Reports and Solutions Center control panel?
>> http://zachd.com/pss/pss.html#bucket
>> will help you look that up if you don't know how.
>>
>> This sounds like you're using a buggy MP4 codec that has a bad thumbnail
>> extractor.
>>
>
> the same goes for mov files (in my case), which can be solved as I
> described.
 

My Computer

Z

zachd [MSFT]

I apologize for not understanding the specific references you are making to
your specific problem. After searching a little, I see a post two months
ago on "Flickering transitions" from you that had two responses from others
and no follow-up on your part. I have no other understanding of what you
are referring to, sorry. It would probably be best to deal with your
problem that you are referring to within the context of a thread other than
this one, as this one contains lots of information apparently not relevant
to your precise concerns. =)

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

"Edward" <[email protected]> wrote in message
news:[email protected]

>
> "zachd [MSFT]" <[email protected]> schreef in bericht
> news:[email protected]

>>
>> With your solution, though, you would still have a broken/buggy codec on
>> your system which may crash in other ways later. As painful as any given
>> crash is, you have the interesting ability here to talk to people like me
>> here who can help you maybe actually identify that broken codec - swg.dll
>> in Jefferd's case - which means that you would still be able to use your
>> system fully as opposed to having disable system functionality simply
>> because you accidentally installed buggy software onto the system. =)
>>
>> I enjoy helping systems work fully and excellently. =)
>>
>
> I would be delighted if you could give me indications how to solve my
> problem.
 

My Computer

Ender42

New Member
It is the thumbnail generation that is crashing your Explorer window.

To Fix it:

Open Explorer > Click the "Organize" button > Click "Folder & Search Options" > Click the "View" Tab > and check the box for "always show icons, never thumbnails" in the advanced options list.
 

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