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My PC screen fades to a snow white and keeps freezing up

#1
Hi,

I went to load my computer last night and my computer wouldn't load. It said there was a problem and recommended a system repair. I did this and it then went to another screen saying it needed to check the c drive to make sure that it was consitent with the other drivers. When that was complete i could then enter my password and log in. When i did that i went to the internet then my screen started to fade to a snow white screen. My PC then froze. I switched it off and went throught the same process as above. This time i started to do a virus scan on my pc and halfway through the scan my pc froze again and couldn't complete the scan. I need help please!! It is happening whether i am on the internet or not and i don't have any other applications open.
 

My Computer

richc46

Staff member
Vista Guru
Gold Member
#2

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
#3
The night before last i deleted the McAfee Program that was on my PC because it kept asking me to scan when i already have a subscription with Norton. Could this have something to do with it??

I will try what you suggested tonight and will let you know if it worked.
 

My Computer

richc46

Staff member
Vista Guru
Gold Member
#4
Wish you luck Scoob

Did you use the uninstall tool?
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
#5
No i didn't use the uninstall tool. I just deleted it. After i did that that is when the problem started. I got it out of the recycle bin and restored the McAfee program. Thought that would fix it but it didn't. I am not real computer savvy.
 

My Computer

richc46

Staff member
Vista Guru
Gold Member
#6
Removing Anti Virus without the tool can be a bear, all kinds of problems. Dont know if it is the cause of this one, but may be.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

richc46

Staff member
Vista Guru
Gold Member
#8
Safe mode is good it runs the computer on only the basics, no window dressing

Boot the computer, when it starts to boot, quickly keep hitting the f8 key. If it does not work the first time try 2 more time. Even with a good computer, if you do not hit the key just right, it does not work.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

richc46

Staff member
Vista Guru
Gold Member
#10
Take your time, we will get this fixed.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT