Outlook RPC Troubleshooting Exchange 2003

N

Netwod

- If this is not the correct area to post this question, please let me
know and I will head elsewhere -

I have a client with SBS2003, and several client notebooks happily
running Outlook 2003 via RPC over HTTP. One particular machine which
was also working happily with User A has been handed to User B, and no
matter what I try I can't get Outlook over the Internet to work.

As others are working OK, I believe the server side is set up
correctly.

I have deleted and reinstalled the Security Certificate, added the RPC
registry keys under HK Local User because they did not exist where
they should.

When I run Outlook.exe /rpcdiag the Exchange Server Connection Status
window is blank / zilch / nothing! So this must be pointing to my
problem, but what is it that is wrong when the settings in Outlook are
exactly what the guide and various articles state.

Suggestions please?

Jerome
 

My Computer

R

Russ SBITS.Biz [SBS-MVP]

I know this may sound like a obvious question
But does the new user have a new local Profile?
or are you trying to use the old users profile?

If it is a new profile.
I assume there isn't any AV or Firewall stopping things?

I also assume in IE you can go to https://mail.yourdomain.com/exchange
and get no Certificate Warning.

Can you login with your ID and get RPC Over HTTPSto work?
If so, then Delete the users Local Profile (Not just the Outlook one)
Recreate a local profile, recreate an outlook profile and reconfigure RPC
over HTTPS

Russ

--
Russell Grover - SBITS.Biz [SBS-MVP]
MCP, MCPS, MCNPS, SBSC
Small Business Server/Computer Support - www.SBITS.Biz
Question or Second Opinion - www.PersonalITConsultant.com
BPOS - Microsoft Online Services - www.BPOSMadeEasy.com


"Netwod" <[email protected]> wrote in message
news:[email protected]

> - If this is not the correct area to post this question, please let me
> know and I will head elsewhere -
>
> I have a client with SBS2003, and several client notebooks happily
> running Outlook 2003 via RPC over HTTP. One particular machine which
> was also working happily with User A has been handed to User B, and no
> matter what I try I can't get Outlook over the Internet to work.
>
> As others are working OK, I believe the server side is set up
> correctly.
>
> I have deleted and reinstalled the Security Certificate, added the RPC
> registry keys under HK Local User because they did not exist where
> they should.
>
> When I run Outlook.exe /rpcdiag the Exchange Server Connection Status
> window is blank / zilch / nothing! So this must be pointing to my
> problem, but what is it that is wrong when the settings in Outlook are
> exactly what the guide and various articles state.
>
> Suggestions please?
>
> Jerome
 

My Computer

N

Netwod

Hello Russ,

Thanks for responding:

> But does the new user have a new local Profile?
> or are you trying to use the old users profile?

New user with new local profile

> If it is a new profile.
> I assume there isn't any AV or Firewall stopping things?

I don't believe Trend or the Firewall are the cause, but I've not yet
tried turning them off to see

>
> I also assume in IE you can go tohttps://mail.yourdomain.com/exchange
> and get no Certificate Warning.

Correct: user is able to load Outlook Web Access at that URL without
any certificate warning

>
> Can you login with your ID and get RPC Over HTTPSto work?
> If so, then Delete the users Local Profile (Not just the Outlook one)
> Recreate a local profile, recreate an outlook profile and reconfigure RPC
> over HTTPS

OK I will try that. Will report back here when tested.

Jerome
 

My Computer

R

Russ SBITS.Biz [SBS-MVP]

If your Profile works
Did you add the new user, using Wizards?
Check what Security Groups that person belongs to..
Russ

--
Russell Grover - SBITS.Biz [SBS-MVP]
MCP, MCPS, MCNPS, SBSC
Small Business Server/Computer Support - www.SBITS.Biz
Question or Second Opinion - www.PersonalITConsultant.com
BPOS - Microsoft Online Services - www.BPOSMadeEasy.com


"Netwod" <[email protected]> wrote in message
news:[email protected]

> Hello Russ,
>
> Thanks for responding:
>

>> But does the new user have a new local Profile?
>> or are you trying to use the old users profile?
>
> New user with new local profile

>> If it is a new profile.
>> I assume there isn't any AV or Firewall stopping things?
>
> I don't believe Trend or the Firewall are the cause, but I've not yet
> tried turning them off to see

>>
>> I also assume in IE you can go tohttps://mail.yourdomain.com/exchange
>> and get no Certificate Warning.
>
> Correct: user is able to load Outlook Web Access at that URL without
> any certificate warning

>>
>> Can you login with your ID and get RPC Over HTTPSto work?
>> If so, then Delete the users Local Profile (Not just the Outlook one)
>> Recreate a local profile, recreate an outlook profile and reconfigure RPC
>> over HTTPS
>
> OK I will try that. Will report back here when tested.
>
> Jerome
 

My Computer

N

Netwod

On May 24, 8:36 am, "Russ SBITS.Biz [SBS-MVP]"
<[email protected]> wrote:

> If your Profile works
> Did you add the new user, using Wizards?
> Check what Security Groups that person belongs to..
> Russ
>
> --
> Russell Grover - SBITS.Biz [SBS-MVP]
> MCP, MCPS, MCNPS, SBSC
> Small Business Server/Computer Support -www.SBITS.Biz
> Question or Second Opinion -www.PersonalITConsultant.com
> BPOS - Microsoft Online Services -www.BPOSMadeEasy.com
>
> "Netwod" <[email protected]> wrote in message
>
> news:[email protected]
>

> > Hello Russ,
>

> > Thanks for responding:
>

> >> But does the new user have a new local Profile?
> >> or are you trying to use the old users profile?
>

> > New user with new local profile

> >> If it is a new profile.
> >> I assume there isn't any AV or Firewall stopping things?
>

> > I don't believe Trend or the Firewall are the cause, but I've not yet
> > tried turning them off to see
>

> >> I also assume in IE you can go tohttps://mail.yourdomain.com/exchange
> >> and get no Certificate Warning.
>

> > Correct: user is able to load Outlook Web Access at that URL without
> > any certificate warning
>

> >> Can you login with your ID and get RPC Over HTTPSto work?
> >> If so, then Delete the users Local Profile (Not just the Outlook one)
> >> Recreate a local profile, recreate an outlook profile and reconfigure RPC
> >> over HTTPS
>

> > OK I will try that.  Will report back here when tested.
>

> > Jerome

Thanks for the various suggestions... the answer was oh so simple and
everything was configured OK:
the User (and me too) were omitting the domain name\ in front of the
users's logon name.

Yes I am very embarrassed.
Jerome
 

My Computer

S

SteveB

Jerome there is a link on the SBS 2003 RWW home page to the specific
instructions on how to setup Outlook over the Internet. One of the items
clearly mentioned is to use domain name\user name. I suggest you look at
that and in the future always refer to it when setting up Outlook Anywhere.

"Netwod" <[email protected]> wrote in message
news:[email protected]
On May 24, 8:36 am, "Russ SBITS.Biz [SBS-MVP]"
<[email protected]> wrote:

> If your Profile works
> Did you add the new user, using Wizards?
> Check what Security Groups that person belongs to..
> Russ
>
> --
> Russell Grover - SBITS.Biz [SBS-MVP]
> MCP, MCPS, MCNPS, SBSC
> Small Business Server/Computer Support -www.SBITS.Biz
> Question or Second Opinion -www.PersonalITConsultant.com
> BPOS - Microsoft Online Services -www.BPOSMadeEasy.com
>
> "Netwod" <[email protected]> wrote in message
>
> news:[email protected]
>

> > Hello Russ,
>

> > Thanks for responding:
>

> >> But does the new user have a new local Profile?
> >> or are you trying to use the old users profile?
>

> > New user with new local profile

> >> If it is a new profile.
> >> I assume there isn't any AV or Firewall stopping things?
>

> > I don't believe Trend or the Firewall are the cause, but I've not yet
> > tried turning them off to see
>

> >> I also assume in IE you can go tohttps://mail.yourdomain.com/exchange
> >> and get no Certificate Warning.
>

> > Correct: user is able to load Outlook Web Access at that URL without
> > any certificate warning
>

> >> Can you login with your ID and get RPC Over HTTPSto work?
> >> If so, then Delete the users Local Profile (Not just the Outlook one)
> >> Recreate a local profile, recreate an outlook profile and reconfigure
> >> RPC
> >> over HTTPS
>

> > OK I will try that. Will report back here when tested.
>

> > Jerome

Thanks for the various suggestions... the answer was oh so simple and
everything was configured OK:
the User (and me too) were omitting the domain name\ in front of the
users's logon name.

Yes I am very embarrassed.
Jerome
 

My Computer

R

Russ SBITS.Biz [SBS-MVP]

Oh the RTFM Issue :)

Yup I've done that myself
Glad it is working
That is what counts :)

Russ

--
Russell Grover - SBITS.Biz [SBS-MVP]
MCP, MCPS, MCNPS, SBSC
Small Business Server/Computer Support - www.SBITS.Biz
BPOS - Microsoft Online Services - www.Microsoft-Online-Services.com


"Netwod" <[email protected]> wrote in message
news:[email protected]

> On May 24, 8:36 am, "Russ SBITS.Biz [SBS-MVP]"
> <[email protected]> wrote:

>> If your Profile works
>> Did you add the new user, using Wizards?
>> Check what Security Groups that person belongs to..
>> Russ
>>
>> --
>> Russell Grover - SBITS.Biz [SBS-MVP]
>> MCP, MCPS, MCNPS, SBSC
>> Small Business Server/Computer Support -www.SBITS.Biz
>> Question or Second Opinion -www.PersonalITConsultant.com
>> BPOS - Microsoft Online Services -www.BPOSMadeEasy.com
>>
>> "Netwod" <[email protected]> wrote in message
>>
>> news:[email protected]
>>

>> > Hello Russ,
>>

>> > Thanks for responding:
>>

>> >> But does the new user have a new local Profile?
>> >> or are you trying to use the old users profile?
>>

>> > New user with new local profile
>> >> If it is a new profile.
>> >> I assume there isn't any AV or Firewall stopping things?
>>

>> > I don't believe Trend or the Firewall are the cause, but I've not yet
>> > tried turning them off to see
>>

>> >> I also assume in IE you can go tohttps://mail.yourdomain.com/exchange
>> >> and get no Certificate Warning.
>>

>> > Correct: user is able to load Outlook Web Access at that URL without
>> > any certificate warning
>>

>> >> Can you login with your ID and get RPC Over HTTPSto work?
>> >> If so, then Delete the users Local Profile (Not just the Outlook one)
>> >> Recreate a local profile, recreate an outlook profile and reconfigure
>> >> RPC
>> >> over HTTPS
>>

>> > OK I will try that. Will report back here when tested.
>>

>> > Jerome
>
> Thanks for the various suggestions... the answer was oh so simple and
> everything was configured OK:
> the User (and me too) were omitting the domain name\ in front of the
> users's logon name.
>
> Yes I am very embarrassed.
> Jerome
 

My Computer

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