PC Does not connect to Network (Modem) automatically

[daniellouwrens]

Hi

on my Vista Home premium PC I have just got a new Wireless Broadband modem which I connected to and selected to "connect automatically" but when I start the PC it does not connect and I have to go through the "search for a Network", select the Network and connect with the security key every time I start the PC.

The modem is a Netgear CG3100D-2 BPAUS.

With the previous modem I had no problems for five years with three PC's

Any ideas what I should do to fix this, I have no idea what more info is required, if more is needed please ask and I will respond.

Thanks

Daniel

 

[Ztruker]

Did you use the CD it came with to set it up? That's usually the easiest way.

 

[daniellouwrens]

hi

the Netgear CG3100D-2 BPAUS was supplied by my ISP and the CD that came with it was not relevant, it installed a driver for a USB wireless dongle, I have a PCIe WLAN card.

The ISP Technical told me not to install the CD. They could not fix my problem.

Cheers

Daniel

 

[Ztruker]

Since this worked with the other router, it seems the problem lies with the new router. Try asking for assistance in the Netgear forum, see if anyone there can help.

Also, try disabling your anti-virus, anti-spyware and firewall, one at a time, as a test to see if any of them are the cause.

Is the Vista PC up to date? Does it have SP1 and SP2 and all updates?

 

[daniellouwrens]

Since this worked with the other router, it seems the problem lies with the new router. Try asking for assistance in the Netgear forum, see if anyone there can help.

Also, try disabling your anti-virus, anti-spyware and firewall, one at a time, as a test to see if any of them are the cause.

Is the Vista PC up to date? Does it have SP1 and SP2 and all updates?

Sounds like good advice, I'll get on to the forum, thanks for the link.

Yes, the Vista PC is fully updated.

Cheers

Daniel

 

[daniellouwrens]

Well, there's another good idea gone west, after six tries to get through the stupid overkill of a security
system I have given up.

What do they think is going to happen, are national security issues discussed or something?

Cheers

Daniel

 

[daniellouwrens]

Okay, never say die, I'm in after 12 tries.

Talk about intuitive NOT.

:-)

 

[Ztruker]

Can you post a link to your thread in the Netgear forum? I'd like to follow it if you don't mind.

 

[daniellouwrens]

Can you post a link to your thread in the Netgear forum? I'd like to follow it if you don't mind.

Hi

I appreciate your interest, not much action though.

Here it is

How to automatically connect on a Netgear CG3100D-2 BPAUS - NETGEAR Forums

regards

Daniel

 

[Ztruker]

I see, one useless response.

Can you do the following immediately after you power on the computer, before you search for and setup the wireless connection then again after.

Click on Start then Run or press Window key (next to left Ctrl key) +R and paste the following into the Run box, exactly as shown, including double quotes:

cmd /c "ipconfig /all > postme.txt & ping yahoo.com >> postme.txt & notepad postme.txt & del postme.txt"

and press ENTER.

A file will open in Notepad. Please copy and paste the contents here. Close the Notepad window and the file will be deleted and the Command Prompt window will also close.
If you don't have a Run selection off the Start menu, see here: Enable Run Command on Windows 7 or Vista Start Menu, or How to access the 'Run' box in Windows® 8.1 - YouTube or just press Windows Key (next to the left Ctrl key) + R, or open the Modern desktop, type run then click on Run that appears.

 

[daniellouwrens]

I see, one useless response.

Can you do the following immediately after you power on the computer, before you search for and setup the wireless connection then again after.

Click on Start then Run or press Window key (next to left Ctrl key) +R and paste the following into the Run box, exactly as shown, including double quotes:

cmd /c "ipconfig /all > postme.txt & ping yahoo.com >> postme.txt & notepad postme.txt & del postme.txt"

and press ENTER.

A file will open in Notepad. Please copy and paste the contents here. Close the Notepad window and the file will be deleted and the Command Prompt window will also close.
If you don't have a Run selection off the Start menu, see here: Enable Run Command on Windows 7 or Vista Start Menu, or How to access the 'Run' box in Windows® 8.1 - YouTube or just press Windows Key (next to the left Ctrl key) + R, or open the Modern desktop, type run then click on Run that appears.

Hi

thanks you very much for your interest and input,
I will complete the process you have asked for but at the moment access to that PC
is only available in the early mornings and that would disturb other household members.

I will post back as soon as I can.

Thanks and regards

Daniel

 

[daniellouwrens]

Hi

I finally got to this, below is the text you requested.

Regards

Daniel

====================================
Before

Windows IP Configuration

Host Name . . . . . . . . . . . . : Patricia-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 802.11 n/g/b Wireless LAN USB Adapter
Physical Address. . . . . . . . . : 00-25-D3-61-12-A6
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : BigPond
Description . . . . . . . . . . . : NVIDIA nForce 10/100/1000 Mbps Ethernet
Physical Address. . . . . . . . . : 40-61-86-01-82-E5
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.BigPond
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{B2A849A0-DCD4-4495-9EBC-46C0237FFD90}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Ping request could not find host yahoo.com. Please check the name and try again.




After

Windows IP Configuration

Host Name . . . . . . . . . . . . : Patricia-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 802.11 n/g/b Wireless LAN USB Adapter
Physical Address. . . . . . . . . : 00-25-D3-61-12-A6
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::40d4:11f8:6dc9:d5bf%14(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.4(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, 11 June 2014 9:27:31 AM
Lease Expires . . . . . . . . . . : Wednesday, 11 June 2014 10:27:31 AM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 301999571
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-16-8E-C9-00-1D-92-22-9D-18
DNS Servers . . . . . . . . . . . : 61.9.194.49
61.9.195.193
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : BigPond
Description . . . . . . . . . . . : NVIDIA nForce 10/100/1000 Mbps Ethernet
Physical Address. . . . . . . . . : 40-61-86-01-82-E5
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.BigPond
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{B2A849A0-DCD4-4495-9EBC-46C0237FFD90}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:90d7:2ca1:2f92:3f57:fffb(Preferred)
Link-local IPv6 Address . . . . . : fe80::2ca1:2f92:3f57:fffb%9(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled


Pinging yahoo.com [206.190.36.45] with 32 bytes of data:

General failure.

Reply from 206.190.36.45: bytes=32 time=169ms TTL=46

Reply from 206.190.36.45: bytes=32 time=169ms TTL=46

Reply from 206.190.36.45: bytes=32 time=171ms TTL=46



Ping statistics for 206.190.36.45:

Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),

Approximate round trip times in milli-seconds:

Minimum = 169ms, Maximum = 171ms, Average = 169ms

 

[Ztruker]

Well, that's pretty definitive. You have no connection at all to the router after power on.

What anti-virus software are you using?
What firewall?

Does the problem happen if you do a restart or only if you power off then power on?

 

[daniellouwrens]

Hi

it happens both ways, restart and power off then power on.

I use MSE and Malwarebytes Pro.

Firewall is Windows Firewall

Cheers

Daniel

 

[Ztruker]

What is the make and full model number of the PCI-E wireless card?
Have you tried uninstalling it from Device Manager then reboot and let Windows rediscover it and reload the driver?
Have you tried updating the driver?

 

[daniellouwrens]

What is the make and full model number of the PCI-E wireless card?
Have you tried uninstalling it from Device Manager then reboot and let Windows rediscover it and reload the driver?
Have you tried updating the driver?

Hi

it is made by AzureWave Technologies, Inc, the driver is provided by Ralink, I cannot find the model name/number.

I have tried uninstalling the driver and updating it, uninstalling made no difference and the Auto Update found no new drivers.

I could not find a driver online, it is difficult without knowing which driver to search for.

Best regards

Daniel

 

[Ztruker]

Can you look at Device Manager, under Network Adapters, see what it says about the card?

One possible fix would be to get a different PCI-E wireless card. There are lots available online.

 

[daniellouwrens]

Can you look at Device Manager, under Network Adapters, see what it says about the card?

One possible fix would be to get a different PCI-E wireless card. There are lots available online.

Hi

the info I gave you was out of Device Manager, I have considered a different card but have to let the supplier install it as the PC is under warranty.

Cheers

Daniel

 

[Ztruker]

One last thing I can think of to try. Run Windows Repair All-In-One. Do each of the steps.
Click Start and see if that helps.
Takes awhile to run as it does a lot of different things.

 

[daniellouwrens]

Hi

sorry it took so long to get back to you, I ran the repair, great program, thanks for the link, unfortunatley
it did not fix this issue but there is a forum, I will try posting there.

Regards

Daniel