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Photo Gallery won't open my uploaded pic's from my cell

K

Kristina

#1
Why is microsoft so complicated? I finally figured out how to get my
pictures from my cell phone tothe computer...When Itry to open a picture abox
comes upthat says ..
"Picture galley cannot open this picture or video. File format is NOT
supported, or you don't have the latest updates to Photo Gallery"
When I looked at the troubleshooting area for updating Photo Gallery it told
me that when I open it and updates are availabe a window will pop up to let
me know this. Apparently there are none...so is there anyone that can tell
me why this is happening and how I can remedy the issue?

Thanks so much in advance for any help.
Kristina
 

My Computer

D

Dave Johnson [MSFT]

#2
Kristina,

What file format are the photos from your cell phone?
Can any other photo viewing programs on your computer display these cell
phone photos?

--
Dave Johnson
Windows User Assistance team
Microsoft Corporation




"Kristina" <[email protected]> wrote in message
news:[email protected]
> Why is microsoft so complicated? I finally figured out how to get my
> pictures from my cell phone tothe computer...When Itry to open a picture
> abox
> comes upthat says ..
> "Picture galley cannot open this picture or video. File format is NOT
> supported, or you don't have the latest updates to Photo Gallery"
> When I looked at the troubleshooting area for updating Photo Gallery it
> told
> me that when I open it and updates are availabe a window will pop up to
> let
> me know this. Apparently there are none...so is there anyone that can
> tell
> me why this is happening and how I can remedy the issue?
>
> Thanks so much in advance for any help.
> Kristina
>
>
 

My Computer

K

Kristina

#3
I don't know how to see what format they are on the phone but on the computer
they are saved as jpg files.

Also I am having an issue with music I recently downloaded..old music that I
pulled off the old computer and loaded on this one play fine. New stuff I
just purchased on thiscomputer thru the media player & urge that came
installed won't play. Any ideas on that?

Thanks so much for the reply,
Kristina

"Dave Johnson [MSFT]" wrote:

> Kristina,
>
> What file format are the photos from your cell phone?
> Can any other photo viewing programs on your computer display these cell
> phone photos?
>
> --
> Dave Johnson
> Windows User Assistance team
> Microsoft Corporation
>
>
>
>
> "Kristina" <[email protected]> wrote in message
> news:[email protected]
> > Why is microsoft so complicated? I finally figured out how to get my
> > pictures from my cell phone tothe computer...When Itry to open a picture
> > abox
> > comes upthat says ..
> > "Picture galley cannot open this picture or video. File format is NOT
> > supported, or you don't have the latest updates to Photo Gallery"
> > When I looked at the troubleshooting area for updating Photo Gallery it
> > told
> > me that when I open it and updates are availabe a window will pop up to
> > let
> > me know this. Apparently there are none...so is there anyone that can
> > tell
> > me why this is happening and how I can remedy the issue?
> >
> > Thanks so much in advance for any help.
> > Kristina
> >
> >

>
 

My Computer