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Ping General Failure

#1
I'm having some issues with acquiring an IP address via DHCP. When I
statically set the address and try to ping anything I get General Failure as
a result each time. This is the case when I ping 127.0.0.1 as well. I tried
using a USB wireless card instead with the same results which is why I do not
believe it is a hardware problem.

I have restarted in safe mode with networking which provides the same
result. I've checked for any software firewalls that the user may have
installed but found nothing. It is a Sony VAIO, so I can't rule out the Sony
hid one somewhere and I just can't find it.

The machine is running Windows Vista Home Premium. When in the network and
sharing center, there is a link between 'This computer' and (when the address
is not static - unidentified network or when static - Network 2) but the next
link has a red x through it. When I tell it to diagnose the problem it
responds with "There might be a problem with one or more network adapters on
this computer" and reccommends that I try to use wireless instead. Since
wireless has the same problem, I'm at a loss.

I've contacted Sony support and I would like those 40 minutes of my life
back. If anybody has any ideas, they would be greatly appreciated.
 

My Computer

J

JamesNewton

#2
I've had the same problem on a Vista Business Dell Vostro_200 but when
I boot into Safe Mode with network support, I can get on the net just
fine. So we knew it couldn't be the NIC. After trying everything we
could think of, the only way we could fix it was to re-install Vista.
Suddenly everything works great! Until next time?
 

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#4
Regarding "...I get General Failure as a result each time. This is the case
when I ping 127.0.0.1 as well....".

Try ping localhost - failure to ping a local computer (127.0.0.1 or
localhost) indicates TCP/IP problem.
 

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J

JamesNewton

#5
Thanks Robert, I agree that 3rd party software is always a suspect,
but the machine had been running for a solid week since the last new
program had been installed and that was just an upgrade from AVG
personal to a licenced version of the same. And we did NOT install the
AVG firewall or web monitoring options; just the very basic AV
protection. After that install, it worked fine for a week then
installed a MS update and an AVG update and worked till the next day
when it stopped being able to access the internet. No changes to the
company firewall were made for a solid month before the failure.

Also, if 3rd party was the cause, why didn't restoring the machine to
the prior weeks restore point solve the problem?

Those are retorical questions, I don't really expect anyone to have
the answer at this point, but I do think we need to try to keep track
of these problems and document our experiences for the next time and
for others.

Thanks again for your time and links.
 

My Computer

J

JamesNewton

#6
Absoulty correct, I'm sure. The interesting point is that IPCONFIG /
ALL showed EXACTLY the same thing in both safe and regular mode. In
safe mode, it worked fine but in regular it did not. So it had to be a
sofware / driver / etc... problem and not the configuration of the TCP/
IP stack. Something was wrong with the TCP/IP, but how to find were?
 

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R

Robert L. \(MS-MVP\)

#7
You may want to try netsh winsock reset to reset TCP/IP settings. please
post back with the result.

--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
 

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kim98074

New Member
Messages
1
#8
I had "Internet Protocol Version 6 (TCP/IPv6)" unchecked in the network settings. I don't know why v6 is the default for ping (esp. if it's turned off). Also File Sharing didn't work with v6 disabled; I could share files, but no one could access them.
 

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amitavadu

New Member
Messages
1
#9
Hi,

I have faced the same issue with my HP laptop and Vista OS. I was trying to get any help from different website and also spoke with HP technical support team online. No one can help me a bit and from all where I hard different comments like; I need to Format my system or my Lan card is bad so I only need to change my Mother board and it is the only solution, this ward was came from HP Service Center in my city, and the other ward Formatting was came from HP online support team. By finally I came out with the solution. please read below:

1) Go to recovery manager.
2) Click on Advance.
3) Select Driver recovery.
4) choose Your Lan card driver and WLAN driver.(Note you cannot select more than one at a time so do it twice step by step).
5) After doing these two step open recovery manager again and select Advance.
6) Select Software re-installation.
6) Select Norton Anti virus to re-install and repair. You will be prompt with some alert massages or commands just do as it instructed.
7) It will ask you to restart your system like previous recovery steps.

And after it restart your system, you will find that your General Failure Ping issue will be resolve as it was practically tested my myself. Please let me know if it Helps any body.


Cheer!
Amit
 

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Messages
1
#10
Hi,

I have faced the same issue with my HP laptop and Vista OS. I was trying to get any help from different website and also spoke with HP technical support team online. No one can help me a bit and from all where I hard different comments like; I need to Format my system or my Lan card is bad so I only need to change my Mother board and it is the only solution, this ward was came from HP Service Center in my city, and the other ward Formatting was came from HP online support team. By finally I came out with the solution. please read below:

1) Go to recovery manager.
2) Click on Advance.
3) Select Driver recovery.
4) choose Your Lan card driver and WLAN driver.(Note you cannot select more than one at a time so do it twice step by step).
5) After doing these two step open recovery manager again and select Advance.
6) Select Software re-installation.
6) Select Norton Anti virus to re-install and repair. You will be prompt with some alert massages or commands just do as it instructed.
7) It will ask you to restart your system like previous recovery steps.

And after it restart your system, you will find that your General Failure Ping issue will be resolve as it was practically tested my myself. Please let me know if it Helps any body.


Cheer!
Amit
Amit-
I don't know the how you came up with this solution, but it WORKED 100%!
Wow- thanks! I was nearing the reload point when I stumbled over your post at midnight. Saved me a lot of unnecessary work- Thanks my friend! And- how DID you come up with this fix???
The Delisammich
 

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Nylore

New Member
Messages
1
#11
amitavadu you sir, Rock!

Not sure what is happening with Norton but it sure messed with my mind. After about five hours I came across this post and you sure saved me a reinstall!

Nylore
 

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WhyVista

New Member
Messages
1
#12
I am getting same kind of problem but not able to find nortel(symantec) in the list of software to reinstall. Also not able to uninstall nortel from control panel and system throws some error like "Seup failure : error 9999.172".
Have tried safe mode ( with networking as well ) but no help.

Any help, how to go about it ( get nortel uninstall and ping localhost atleast)
 

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