Solved Problem Uninstalling Hawking Print Server Software

[andrewlloyd]

Keywords: Uninstall Hawking HWPS12UG Print Server Utilities

Problem
When uninstalling the Hawking Print Server Utilities, you receive the message 'HAWKING_PS-P1 still in use! Please release the port before to complete uninstall Network driver'

Cause
You have a printer defined in your system (in Control Panel, Printers and Faxes) that is using the port named HAWKING_PS-P1, the port to which the Hawking Print Server Utilities' Network Driver is assigned.

Solution

• Setting the printer concerned offline does not help.

• Deleting the printer concerned does not help.
• Deleting the port HAWKING_PS-P1 (using the Printers and Faxes window's menu option File, Server Properties, Ports tab) produces the error message 'Selected port cannot be deleted. Operation could not be completed.'

• After rebooting the system, deleting the port succeeds.

• After deleting the port HAWKING_PS-P1, the uninstall of the Hawking Print Server Utilities succeeds .

 

[tom982]

Hello andrewlloyd and welcome to the forums

Thanks for sharing your solution with us I'm sure others who are experiencing the same problem as you will benefit from your advice

Tom