Programs cannot connect to internet after program auto-update inVista Home

T

twinklyblue

Hi guys,

I have been searching a solution to this problem for almost 1 month
now and nothing has solved it based from the suggestions that I saw
from other forums. To explain further my problem:..

I have 3 programs which performed auto-update and after this update,
none of them can connect to the internet anymore. My pc still can
connect to the internet except these 3 programs (utorrent, firefox,
AIM). I tried reseting tcp/ip settings (based on a forum i read from
utorrent) and resetting also my winsock configuration. Still none of
these programs performed successful connection. I also tried
connecting to other ISP so I know this is not the problem.

I have avast antivirus, windows defender, and windows firewall running
on the background (I had nortor before as a trial program but i am not
using it anymore..). I also tried disabling these 3 programs then
running the problematic programs but still problem occurs. Please, if
anyone can provide suggestion on which to check, I would be very happy
to accept them. My pc might end up as a trash if all of them auto-
update and I cant use anyone of them anymore..
 

My Computer

J

Jack \(MVP-Networking\).

Re: Programs cannot connect to internet after program auto-update in Vista Home

Hi
After update you probably need to renew the exception permission through the
Firewall.
Also make sure that Norton is Uninstalled and out of the system if you do
not use it anymore.
Jack (MVP-Networking).

<[email protected]> wrote in message
news:[email protected]

> Hi guys,
>
> I have been searching a solution to this problem for almost 1 month
> now and nothing has solved it based from the suggestions that I saw
> from other forums. To explain further my problem:..
>
> I have 3 programs which performed auto-update and after this update,
> none of them can connect to the internet anymore. My pc still can
> connect to the internet except these 3 programs (utorrent, firefox,
> AIM). I tried reseting tcp/ip settings (based on a forum i read from
> utorrent) and resetting also my winsock configuration. Still none of
> these programs performed successful connection. I also tried
> connecting to other ISP so I know this is not the problem.
>
> I have avast antivirus, windows defender, and windows firewall running
> on the background (I had nortor before as a trial program but i am not
> using it anymore..). I also tried disabling these 3 programs then
> running the problematic programs but still problem occurs. Please, if
> anyone can provide suggestion on which to check, I would be very happy
> to accept them. My pc might end up as a trash if all of them auto-
> update and I cant use anyone of them anymore..
 

My Computer

pmm

New Member
Has this issue been resolved? I have two vista machines at home, one 32 Vista Business and another 64 Home Premium. On 64 some applications insist that there is no connection to the internet: Winamp, MS Media Player, Firefox. Other programs such as Yahoo IM, Skype, and IE connect to the internet fine. (Each of the problem applications is checked in the Firewall Exceptions configuration.)

I have Symantec AntiVirus 10.2 software installed. (Basically the same setup on both machines). I have tried turning off the firewall and the AV software, but still these applications can't connect to the internet. In addition there are no messages in the system logs that would indicate any problems. Through endless hours of searching on the Net I have learned that people have same problem with various configurations of antivirus software and firewalls. This tells that it must be something deeper withing Vista that is causing this behavior and not specific to any configuration of 3rd party software. What is interesting is that I can use Firefox to connect to my local Router (on my local 192.168.xxx.xxx network, but going outside is not possible.)

A bit of a lead:
The strange thing is that Firefox used to connect just fine from the beggining, but I did install DivX viewer, which updated Firefox and from this point on it does not connect to the internet. I have read on the Winamp forums that Winamp does not connect to the internet because of some codec problems (DivX codec being one of them). Since after installation of DivX player, Firefox stopped working, this avenue may be worth exploring.

Another lead:
I have read that some applications have problem with IPv6 and IPv4 implementation. However, I fail to see any useful options in the network setup that can allow any useful changes.

Please help!
 
Last edited:

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M

Mick Murphy

Re: Programs cannot connect to internet after program auto-update

You have answered your own question!
1, Norton internet security: check exceptions in ITS firewall (you only use
one firewall, lol)
2. YOU installed DivX knowing it had problems, lol.
--
Mick Murphy - Qld - Australia


"pmm" wrote:

>
> Has this issue been resolved? I have two vista machines at home, one
> 32 Vista Business and another 64 Home Premium. On 64 some applications
> insist that there is no connection to the internet: Winamp, MS Media
> Player, Firefox. Other programs such as Yahoo IM, Skype, and IE connect
> to the internet fine. (Each of the problem applications is checked in
> the Firewall Exceptions configuration.)
>
> I have Symantec AntiVirus 10.2 software installed. (Basically the same
> setup on both machines). I have tried turning off the firewall and the
> AV software, but still these applications can't connect to the internet.
> In addition there are no messages in the system logs that would
> indicate any problems. Through endless hours of searching on the Net I
> have learned that people have same problem with various configurations
> of antivirus software and firewalls. This tells that it must be
> something deeper withing Vista that is causing this behavior and not
> specific to any configuration of 3rd party software.
>
> A bit of a lead:
> The strange thing is that Firefox used to connect just fine from the
> beggining, but I did install DivX viewer, which updated Firefox and from
> this point on it does not connect to the internet. I have read on the
> Winamp forums that Winamp does not connect to the internet because of
> some codec problems (DivX codec being one of them). Since after
> installation of DivX player, Firefox stopped working, this avenue may be
> worth exploring.
>
> Please help!
>
>
> --
> pmm
>
 

My Computer

pmm

New Member
I don't think that you have read my post carefully enough. I have an identical setup on two machines and the 32 version has no problem. The version of antivirus that I have does not have a firewall. I however disable it and the firewall, again same problem occured. As aforementioned in the previous post, other people have the same problem on 64 bit Vista regardless of 3'rd party configuration such as antivirus and firewall settings.

Still waiting for an informative, inteligent, and non-insulting answer.
 

My Computer

M

Mick Murphy

Re: Programs cannot connect to internet after program auto-update

We don't know what you problem is, as you have not included prior posts,
explaining the problem
This is a Newsgroup, and you should have continued with the original thread,
or started again explainging things!
--
Mick Murphy - Qld - Australia


"pmm" wrote:

>
> I don't think that you have read my post carefully enough. I have an
> identical setup on two machines and the 32 version has no problem. The
> version of antivirus that I have does not have a firewall. I however
> disable it and the firewall, again same problem occured. As
> aforementioned in the previous post, other people have the same problem
> on 64 bit Vista regardless of 3'rd party configuration such as antivirus
> and firewall settings.
>
> Still waiting for an informative, inteligent, and non-insulting answer.
>
>
> --
> pmm
>
 

My Computer

drlafon

New Member
I'm having the same problem. If anyone has figured this out, let me know.
My 64 bit IE is connecting fine but firefox and standar IE are saying there is no connection. All settings are fine with the connection. Once again 64bit IE has a great connection. Problem is that many other programs try to update and can't because they are trying to connect through one of the non-connecting browsers. Really a problem for me. All probrams have been exempted from firewall block already.
Thanks,
Darin
 

My Computer

nikkalowdian

New Member
I am also having the same problem, if any one has figured something out lease help!

Here is the scenario: on my vista computer, only certain programs are allowed access to the connection at a time. I have full connection to the internet with firefox, gtalk, and starcraft and i have no problems what so ever; HOWEVER i cannot connect with itunes, aim, safari, or starcraft 2 beta, and every time i try to it tells me something is wrong with the connection.

I have tried disabling the firewall and nothing changed. I have changed the exceptions in the firewall setting and nothing.

FINALLY I have gone to the 'set programs access and computer defaults' window through the 'default programs' option in the control panel, and everytime i changed any of the settings in this window once i pressed 'ok' they imediatly changed back to 'custom' with the same settings as before


Please Help, i am missing out on a great game.
 

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nikkalowdian

New Member
I FOUND THE FIX!

After a lot searching and trying different security settings and dealing with people in forums who act like they know everything but never once give a usable answer (like Mick Murphy: see above) my girlfriend happened to stumble upon the answer. You have to disable the proxy server inside the LAN settings window.
 

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