Randomly Shuts Off

WoodyNaDobhar

New Member
Specs:
AMD x2 6400
2x 2G DDR2
WD 250G 16M
ATI Radeon 1950Pro
Vista Ultimate x64

My computer has started shutting off randomly within 5 mins of startup. By shutting off, I mean it just turns off...no BSOD, no errors, just turns off...at random intervals that are usually within five mins. I updated my display drivers a few days ago, and they're currently at the highest version, but it's been a few days, and this just started this morning. It seems to be fine in safe mode (which I'm in now to post this)...which leads me to think it is, in fact, display drivers...but they're up to date, I have no solution there...now what?
 

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Scotteq

Plays with his WEI
Vista Guru
Sounds like a PSU issue. Check and double check all internal power connections. If that doesnt' work, then the next step is to get a hold of a spare/second Power Supply and swap them out to test.
 

My Computer

System One

  • Manufacturer/Model
    Proudly Built by Me!
    CPU
    Intel Q6600
    Motherboard
    DFI UT LP P35 T2R
    Memory
    8GB OCZ Reaper DDR2 800 C44GK 4-4-4-12 2T
    Graphics Card(s)
    Sapphire Radeon 4870x2
    Sound Card
    AuzenTech Prelude 7.1
    Monitor(s) Displays
    1 Acer P243 24" and 1 Samsung T260 26" Monitor/HDTV
    Screen Resolution
    Both are running at 19x12
    Hard Drives
    Seagate 1TB 7200.11 (Vista x64)
    Seagate 500GB 7200.11 (Win 7 x64)
    PSU
    OCZ GameXtream 900w
    Other Info
    FSB at 400 (1600) Mhz, CPU Multi @ 8 for 3.2Ghz

Brink

Staff member
mvp
Hi WoodyNaDobhar,

Welcome to Vista Forums. :party:

I would agree with Scotteq, it sounds like it is a Power Supply that has gone bad. You could also have a overheating issue to. Pop open the case and check to make sure that all your fans, especially the CPU fan, are running and clean.

You can try going into Device Manager, and Roll Back your video driver to the older one to see if that is the problem.

Shawn
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

bruce2

Vista Pro
Have you tried with just on board GPU?
 

My Computer

System One

  • CPU
    E6850
    Motherboard
    EVGA 122-CK-NF67-A1 680i
    Memory
    4 x OCZ Platinum 1GB
    Graphics Card(s)
    ATI Radeon HD 5850 1GB
    Sound Card
    SB X-Fi X Audio
    Monitor(s) Displays
    Samsung 23" 5MS
    Screen Resolution
    2048 x 1152
    Hard Drives
    2 x Barracuda 7200.10 320GB RAID 0 / 1 x 500GB Maxtor
    PSU
    Seasonic 600W M12
    Case
    CM Centurion 5
    Cooling
    air
    Internet Speed
    100Mbps

WoodyNaDobhar

New Member
Good idea with the onboard GPU...

Gave that a shot, and got the same results...it waited about five mins, and just turned off. Definately NOT the graphics driver.
 

My Computer

WoodyNaDobhar

New Member
As for the PSU, I assumed anything as simple as that would not be affected by running in safe mode...is this assumption erroneous?

Currently I'm running a 550W with the above hardware. I don't have another power supply lying around (at least, one that supports the MoBo's power input), so I'll need to get a new one. I intend to add, in the near future, a striped array of SATA hard drives (total of three more HD's), all WD Caviar 350 16M. What wattage should I go for?
 

My Computer

Dalork

Member
That does indicate that it most likely isn't a PSU problem but I still wouldn't rule out PSU lol. What brand PSU's are these ? Some PSU's don't live upto their ratings. It's also a matter of how many amps and how many rails, not just what they rate in volts.

I would roll back the video drivers and see if that fixes your problem as it only seem to have become an issue since you updated them. It could also be your motherboard.
 

My Computer

z3r010

Staff member
Are you getting any errors showing in event viewer for around the time of the shutdowns?
 

My Computers

System One System Two

  • Operating System
    Windows 10
    Manufacturer/Model
    me
    CPU
    Intel Core i7 5960X Extreme Unlocked
    Motherboard
    Asus RAMPAGE V EXTREME
    Memory
    32GB (8x4GB) Corsair DDR4 Vengeance LPX Black PC3-24000 3000
    Graphics Card(s)
    2x 4GB ASUS GTX 980 STRIX CUII
    Sound Card
    Creative
    Monitor(s) Displays
    3 x27" Dell U2714H & 3 x 25" U2515H Dell
    Screen Resolution
    6 @ 2560x1440
    Hard Drives
    3x 1TB Samsung Evo 840's
    PSU
    1500W ThermalTake Toughpower
    Case
    ThermalTake Level 10 GT
    Cooling
    Enermax Liqtech 240
    Mouse
    Logitech Performance MX
    Keyboard
    Surface Ergonomic
    Internet Speed
    350 Mb/s
    Other Info
    WinTV NovaTD
    HP CP1515n Color Laser
    Sony BD-5300S-0B Blu-ray Writer
    Microsoft LifeCam Cinema
    APC 750i Smart UPS
  • Operating System
    windows 10
    Manufacturer/Model
    Surface Pro 3
    CPU
    1.9GHz Intel Core i5-4300U (dual-core, 3MB cache, up to 2.9GHz with Turbo Boost)
    Memory
    4GB
    Graphics card(s)
    Intel HD Graphics 4400
    Monitor(s) Displays
    12" Multi Touch
    Screen Resolution
    2160 x 144
    Hard Drives
    128GB
    Mouse
    Logitech
    Keyboard
    yes
    Internet Speed
    350 Mb/s

tanuj_chadha

Devil
Vista Guru
Have tried tried to do a msconfig ?
Are you sure that the system is not going into hibernation ?
Is any of the fan making any noise ?
Is it still shutting down when the system is in safe mode ?
 

My Computer

System One

  • CPU
    T4200 Intel
    Memory
    2 X 1GB DDR2
    Graphics Card(s)
    Intel Integrated
    Hard Drives
    1 X 250GB 7200RPM

WoodyNaDobhar

New Member
PSU: *nod* it could be, but considering the circumstances, it seems unlikely.

Event Viewer: granted I'm not very familiar with the tool, but from what I managed to figure out, it seems to just have logged generic 'hey, windows died' notices...nothing specific. I could be wrong, tho...

MSConfig: not yet...any tips for when I get to it?

Hibernation: If it is, it's doing so in inappropriate times, and does not recover...seems unlikely.

Fans: Fans are copasetic. I even ran a system temp tool to make sure the cpu wasn't overheating or something...it's not, everything is well within safe parameters.

Safe Mode: it does NOT turn off when in safe mode...runs great, actually.

Other things: I removed each bit of hardware one by one, to see if any of those were doing it...sound card, video card, network card, dvd/cd RW...no change in the results.

Next on the agenda: system restore. Nothing had changed since the problem appeared, this AM, and the last updates I ran were days ago, but hey, ya never know.
 

My Computer

roy69

47,65,65,6B
Vista Guru
Gold Member
Click on the vista icon at the bottom of your screen.
Click on run and type in cmd
click on the cli and type in systeminfo > info.txt
click on the start menu.
At the top will be your user name click on it.
you will now see a file called info.txt
open it with notepad.
select all
copy
paste the contents into your reply.
now do the same for the command tasklist.
 

My Computer

System One

  • Manufacturer/Model
    Self Built
    CPU
    I5 3570K
    Motherboard
    Gigabyte Z77-DS3H
    Memory
    4 x 4GB corsair ballistix sport DDR3 1600 Mhz
    Graphics Card(s)
    Gigabyte Geforce GTX 660 TI
    Sound Card
    creative x-fi
    Monitor(s) Displays
    Primary CiBox 22" Widescreen LCD ,Secondary Dell 22" Widescreen
    Screen Resolution
    Both 1680 x 1050
    Hard Drives
    2 x 500G HD (SATA) 1 x 2TB USB
    PSU
    Corsair HX 620W ATX2.2 Modular SLI Complient PSU
    Case
    Antec 900 Ultimate Gaming Case
    Cooling
    3 x 80mm tri led front, 120mm side 120mm back, 200mm top
    Mouse
    Technika TKOPTM2
    Keyboard
    Logik
    Internet Speed
    288 / 4000
    Other Info
    Creative Inspire 7.1 T7900 Speakers
    Trust Graphics Tablet

WoodyNaDobhar

New Member
System Restore failed to allieviate the problem...here's the systeminfo you requested. Note it doesn't include the hotfixes from the last couple weeks, I've gotta re-install them now.

Host Name: MARVIN
OS Name: Microsoftr Windows VistaT Ultimate
OS Version: 6.0.6000 N/A Build 6000
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: Woody
Registered Organization:
Product ID: (snip)
Original Install Date: 2/4/2008, 11:57:06 PM
System Boot Time: 2/20/2008, 8:02:54 AM
System Manufacturer: ASUSTeK Computer INC.
System Model: M2N-MX
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: AMD64 Family 15 Model 67 Stepping 3 AuthenticAMD ~3013 Mhz
BIOS Version: American Megatrends Inc. 0112 , 7/21/2006
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume1
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (GMT-05:00) Eastern Time (US & Canada)
Total Physical Memory: 4,095 MB
Available Physical Memory: 2,892 MB
Page File: Max Size: 8,345 MB
Page File: Available: 7,086 MB
Page File: In Use: 1,259 MB
Page File Location(s): C:\pagefile.sys
Domain: NACHO
Logon Server: \\MARVIN
Hotfix(s): 52 Hotfix(s) Installed.
[01]: KB905866
[02]: KB929399
[03]: KB930178
[04]: KB930857
[05]: KB931099
[06]: KB931621
[07]: KB932471
[08]: KB932596
[09]: KB935652
[10]: KB936782
[11]: KB936825
[12]: KB937077
[13]: KB938127
[14]: KB938952
[15]: KB939159
[16]: KB941229
[17]: KB941568
[18]: KB941569
[19]: KB941600
[20]: KB943078
[21]: KB925902
[22]: KB928089
[23]: KB929123
[24]: KB929735
[25]: KB929916
[26]: KB931213
[27]: KB931573
[28]: KB931836
[29]: KB933360
[30]: KB933566
[31]: KB933579
[32]: KB933729
[33]: KB933928
[34]: KB935280
[35]: KB935509
[36]: KB935807
[37]: KB936021
[38]: KB936824
[39]: KB937143
[40]: KB938123
[41]: KB938194
[42]: KB938979
[43]: KB939653
[44]: KB941202
[45]: KB941644
[46]: KB941651
[47]: KB942615
[48]: KB942624
[49]: KB942763
[50]: KB943302
[51]: KB943411
[52]: KB943899
Network Card(s): 2 NIC(s) Installed.
[01]: NVIDIA nForce Networking Controller
Connection Name: Local Area Connection
Status: Media disconnected
[02]: RangeMax(tm) NEXT Wireless Adapter WN311B
Connection Name: Wireless Network Connection
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
IP address(es)
[01]: 192.168.0.195
[02]: fe80::d089:6964:d2ce:5422

As for the task list, I'll see what I can do...I'm in safe mode right now, and I doubt it'll garner the same results, but I may not have enough time before shutoff to get you a list.
 

My Computer

WoodyNaDobhar

New Member
Tasklist:
safe mode:
Image Name PID Session Name Session# Mem Usage
========================= ======== ================ =========== ============
System Idle Process 0 Services 0 24 K
System 4 Services 0 1,144 K
smss.exe 348 Services 0 932 K
csrss.exe 472 Services 0 5,924 K
csrss.exe 508 Console 1 7,476 K
wininit.exe 516 Services 0 4,796 K
winlogon.exe 552 Console 1 5,252 K
services.exe 592 Services 0 6,184 K
lsass.exe 604 Services 0 2,296 K
lsm.exe 612 Services 0 5,076 K
svchost.exe 772 Services 0 6,368 K
svchost.exe 824 Services 0 6,764 K
svchost.exe 856 Services 0 21,200 K
svchost.exe 940 Services 0 8,264 K
svchost.exe 968 Services 0 19,928 K
svchost.exe 996 Services 0 13,372 K
svchost.exe 1020 Services 0 15,236 K
svchost.exe 256 Services 0 7,444 K
svchost.exe 1048 Services 0 12,828 K
svchost.exe 1168 Services 0 5,916 K
explorer.exe 1552 Console 1 46,164 K
notepad.exe 1940 Console 1 5,236 K
iexplore.exe 1484 Console 1 38,360 K
WmiPrvSE.exe 732 Services 0 6,792 K
WmiPrvSE.exe 672 Services 0 8,068 K
cmd.exe 500 Console 1 2,472 K
tasklist.exe 340 Console 1 5,668 K

reg mode:
Image Name PID Session Name Session# Mem Usage
========================= ======== ================ =========== ============
System Idle Process 0 Services 0 24 K
System 4 Services 0 1,548 K
smss.exe 428 Services 0 948 K
csrss.exe 548 Services 0 5,944 K
wininit.exe 600 Services 0 4,660 K
csrss.exe 620 Console 1 10,112 K
services.exe 656 Services 0 7,772 K
lsass.exe 672 Services 0 10,364 K
lsm.exe 680 Services 0 5,164 K
winlogon.exe 792 Console 1 6,700 K
svchost.exe 872 Services 0 6,868 K
svchost.exe 940 Services 0 7,924 K
svchost.exe 980 Services 0 25,696 K
Ati2evxx.exe 344 Services 0 4,992 K
svchost.exe 452 Services 0 12,472 K
svchost.exe 292 Services 0 88,140 K
svchost.exe 536 Services 0 30,636 K
audiodg.exe 1036 Services 0 18,548 K
SLsvc.exe 1072 Services 0 10,708 K
svchost.exe 1152 Services 0 15,888 K
svchost.exe 1340 Services 0 17,440 K
Ati2evxx.exe 1432 Console 1 8,148 K
spoolsv.exe 1576 Services 0 12,208 K
svchost.exe 1604 Services 0 15,340 K
svchost.exe 1868 Services 0 5,816 K
svchost.exe 1888 Services 0 8,048 K
svchost.exe 1940 Services 0 2,988 K
WN311BFCS.exe 1976 Services 0 6,316 K
SearchIndexer.exe 2032 Services 0 19,032 K
WUDFHost.exe 1064 Services 0 6,952 K
taskeng.exe 2588 Services 0 6,952 K
taskeng.exe 2772 Console 1 12,884 K
dwm.exe 2792 Console 1 51,144 K
explorer.exe 2860 Console 1 53,844 K
MSASCui.exe 2972 Console 1 13,408 K
sidebar.exe 2988 Console 1 29,964 K
ehtray.exe 3000 Console 1 1,320 K
WN311B.exe 3040 Console 1 8,380 K
CtHelper.exe 2160 Console 1 10,784 K
MOM.exe 624 Console 1 7,844 K
ehmsas.exe 316 Console 1 4,908 K
PWRISOVM.EXE 1356 Console 1 4,684 K
reader_sl.exe 2492 Console 1 5,048 K
cmd.exe 2352 Console 1 2,468 K
conime.exe 2984 Console 1 3,968 K
CCC.exe 2764 Console 1 4,264 K
WmiPrvSE.exe 3212 Services 0 8,180 K
ieuser.exe 3468 Console 1 9,552 K
iexplore.exe 3484 Console 1 50,152 K
notepad.exe 3776 Console 1 7,360 K
SearchProtocolHost.exe 3884 Services 0 12,492 K
SearchFilterHost.exe 3916 Services 0 7,352 K
tasklist.exe 3448 Console 1 5,712 K
 

My Computer

roy69

47,65,65,6B
Vista Guru
Gold Member
Your processor is running at 3013 MHZ, is it overclocked?

All of your running task are valid task so it is not that.

click on start,all program, accessories, right click on command prompt, run as administrator

type in sfc /scannow

this will run the system file checker utility.

Another diagnostic trick is to boot into the bios.
Leave the computer running and if it shuts down you know it is hardware related and not software.
 

My Computer

System One

  • Manufacturer/Model
    Self Built
    CPU
    I5 3570K
    Motherboard
    Gigabyte Z77-DS3H
    Memory
    4 x 4GB corsair ballistix sport DDR3 1600 Mhz
    Graphics Card(s)
    Gigabyte Geforce GTX 660 TI
    Sound Card
    creative x-fi
    Monitor(s) Displays
    Primary CiBox 22" Widescreen LCD ,Secondary Dell 22" Widescreen
    Screen Resolution
    Both 1680 x 1050
    Hard Drives
    2 x 500G HD (SATA) 1 x 2TB USB
    PSU
    Corsair HX 620W ATX2.2 Modular SLI Complient PSU
    Case
    Antec 900 Ultimate Gaming Case
    Cooling
    3 x 80mm tri led front, 120mm side 120mm back, 200mm top
    Mouse
    Technika TKOPTM2
    Keyboard
    Logik
    Internet Speed
    288 / 4000
    Other Info
    Creative Inspire 7.1 T7900 Speakers
    Trust Graphics Tablet

WoodyNaDobhar

New Member
BIOS: same as safe mode, it runs fine

Ran a scandisk AND memory checker (the utility on the vista disk), the latter in extended mode (man, that took a while)...both the disk and the RAM are fine.
 

My Computer

roy69

47,65,65,6B
Vista Guru
Gold Member
Try a bechmarking program that stresses your cpu in safe mode to see if that shuts off the computer.
What are your schedule task you have?
What power options do you have?
 

My Computer

System One

  • Manufacturer/Model
    Self Built
    CPU
    I5 3570K
    Motherboard
    Gigabyte Z77-DS3H
    Memory
    4 x 4GB corsair ballistix sport DDR3 1600 Mhz
    Graphics Card(s)
    Gigabyte Geforce GTX 660 TI
    Sound Card
    creative x-fi
    Monitor(s) Displays
    Primary CiBox 22" Widescreen LCD ,Secondary Dell 22" Widescreen
    Screen Resolution
    Both 1680 x 1050
    Hard Drives
    2 x 500G HD (SATA) 1 x 2TB USB
    PSU
    Corsair HX 620W ATX2.2 Modular SLI Complient PSU
    Case
    Antec 900 Ultimate Gaming Case
    Cooling
    3 x 80mm tri led front, 120mm side 120mm back, 200mm top
    Mouse
    Technika TKOPTM2
    Keyboard
    Logik
    Internet Speed
    288 / 4000
    Other Info
    Creative Inspire 7.1 T7900 Speakers
    Trust Graphics Tablet

patrickj

New Member
Run a memory test (either memtest86 or the one on the Vista disc). Everytime I've had random shutdowns or reboots, it was due to faulty ram. And ram does go bad esp if you're opening the case a lot (not a side effect of, but handling the components).
 

My Computer

WoodyNaDobhar

New Member
Well, I wussed out...I just reloaded Vista. Seems to work fine now. I'm gonna update and install drivers slowly, see if any of them causes the problem to return...
 

My Computer

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