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Removed Norton but it still appears in the security settings

B

Billy Scotland

#1
I decided to remove Norton 60 days free trial and used the Norton removal
tool. SYMnrt or something.

When I open windows vista security settings Norton still appears under
malware and firewall. It says that I am running two firewalls and two
anti-virus. I have used the removal twice now and still no avail. I am
using windows firewall and AVG free. I had been on the internet with windows
firewall off as no alerts had been initiated as the system thinks Norton is
running. Can anyone help please? Vista Home Preium on new laptop yesterday.
Thanks
 

My Computer

H

Hugh Wyn Griffith

#2
In article <8493B480-6EB8-49C1-BA80-E899A5FDDBC3@microsoft.com>, Billy
Scotland wrote:
> I decided to remove Norton 60 days free trial


Was it the updated version for use with VISTA?

If not they have a procedure for updating to the VISTA compatible
version and maybe you need to install the compatible version (it's
complete and asks you to uninstall earlier Norton if it finds one) and
then I'd remove it in Add/Remove Programs first. If that does not do a
complete job then Norton have a tool to clean up.
 

My Computer

B

Billy Scotland

#3
Hi Hugh

I used the tool twice! Still shows as installed, but only in the windows
security settings!

Thanks

Bill

"Hugh Wyn Griffith" wrote:

> In article <8493B480-6EB8-49C1-BA80-E899A5FDDBC3@microsoft.com>, Billy
> Scotland wrote:
> > I decided to remove Norton 60 days free trial

>
> Was it the updated version for use with VISTA?
>
> If not they have a procedure for updating to the VISTA compatible
> version and maybe you need to install the compatible version (it's
> complete and asks you to uninstall earlier Norton if it finds one) and
> then I'd remove it in Add/Remove Programs first. If that does not do a
> complete job then Norton have a tool to clean up.
>
>
 

My Computer

H

Hugh Wyn Griffith

#4
Oh well!

I meant was the edition of Norton the revised one for VISTA or the XP
version? If the XP version I was suggesting to install the VISTA
version and then uninstall it?
 

My Computer

S

Sidey

#5
Follow these steps.

1) Click on this link and run the fol tools in the given order after
running the 3 rd tool u will be prompted to restart teh comp.
ftp://ftp.symantec.com/public/english_us_canada/linked_files/tsgen/\msifix.bat
ftp://ftp.symantec.com/public/english_us_canada/linked_files/tsgen/SYMMSICLEANUP.reg
ftp://ftp.symantec.com/public/english_us_canada/linked_files/tsgen/symnrt.exe

2)back up the registry

3)remove the foll keys in the registry HKEY_LOCAL_MACHINE\SOFTWARE
\Symantec
HKEY_CURRENT_USER\Software\Symantec
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
\Sevinst
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
\LiveUpdate
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
\symsetup
HKEY_USERS\.DEFAULT\Software\Symantec.
If u do not find some keys that is Ok.

4)delete the foll fodlers.
C:\Documents and Settings\All Users\Application DataSymanetc and
delete the sym folder.
C:\Program Files\Common Files\SYm shared
and any folders in Prog files called Norton, Symantec, SymnetDrv.
5)Then clean the temp file suing %temp% command.
6)_if u have problems in deleting any files then boot ur comp in safe
mode and then delete them.
 

My Computer

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