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RWW (SBS) with SonicWall: Lan = OK Wan = No Go :(

T

Tommy Turbide

#1
I am running an SBS 2003 server prem. with a seperate gateway. I am able to
go to the RWW service without any issue but not to connect to remote computer
when going trough WAN. LAN works, but only when using the FQDN, not the web
adress.

I've configured the SonicWall as stated here:
http://www.homeserverland.com/wiki/w/whs/sonicwall-tz-210-appliance.aspx
and the equivalent
https://www.fuzeqna.com/sonicwallkb/consumer/kbdetail.asp?kbid=5211

except that I am using DHCP from the SBS instead of the gateway.
Any idea why it's not working?

--
IT / Network admin
Isolofoam Group
 

My Computer

D

Dave Nickason [SBS MVP]

#2
So from the WAN, you are connecting to RWW as expected. Then once
connected, you can't connect to a client PC on the LAN. But if you connect
to RWW from within the LAN from a different client, you can then connect to
the other client PC as expected. Is that right?

When you attempt to connect to the client PC from RWW, what's the exact
error you get?


"Tommy Turbide" <TommyTurbide@newsgroup> wrote in message
news:95377351-202C-49CC-B18F-4ABB9783799D@newsgroup

>I am running an SBS 2003 server prem. with a seperate gateway. I am able
>to
> go to the RWW service without any issue but not to connect to remote
> computer
> when going trough WAN. LAN works, but only when using the FQDN, not the
> web
> adress.
>
> I've configured the SonicWall as stated here:
> http://www.homeserverland.com/wiki/w/whs/sonicwall-tz-210-appliance.aspx
> and the equivalent
> https://www.fuzeqna.com/sonicwallkb/consumer/kbdetail.asp?kbid=5211
>
> except that I am using DHCP from the SBS instead of the gateway.
> Any idea why it's not working?
>
> --
> IT / Network admin
> Isolofoam Group
 

My Computer

J

Jim Behning SBS MVP

#3
State your firewall rules.

The Sonicwall has public server wizards which are safer to run than
trying to create your own rules. I had a rule go belly up last week. I
updated the firmware, deleted the rule and recreated it.


On Tue, 19 Jan 2010 13:05:01 -0800, Tommy Turbide
<TommyTurbide@newsgroup> wrote:

>I am running an SBS 2003 server prem. with a seperate gateway. I am able to
>go to the RWW service without any issue but not to connect to remote computer
>when going trough WAN. LAN works, but only when using the FQDN, not the web
>adress.
>
>I've configured the SonicWall as stated here:
>http://www.homeserverland.com/wiki/w/whs/sonicwall-tz-210-appliance.aspx
>and the equivalent
>https://www.fuzeqna.com/sonicwallkb/consumer/kbdetail.asp?kbid=5211
>
>except that I am using DHCP from the SBS instead of the gateway.
>Any idea why it's not working?
See what SBS support is working on
http://blogs.technet.com/sbs/default.aspx
Check your SBS with the SBS Best Practices Analyzer
http://blogs.technet.com/sbs/archive/tags/BPA/default.aspx
 

My Computer

R

Robbin Meng [MSFT]

#4
Hi Tommy,

Thanks for your post and others' input.

I would like to ask the same questions as Dave did to confirm the exact symptoms and sitution. In addition, does this issue occurs to paticualar user or to all domain users? If there is any error message,
please post back for further analysis. Just a reminder, please check and make sure port 443/80/4125 are open on the firwall/router inorder to use RWW externally. You may telnet the public SBS server
IP with ports to confirm. Also as Jim indicated, please check the firewall rules for sure. AFAIK, improper configuration of ISA server rules may cause this kind of issue.

RELATED KNOWLEDGE BASE TROUBLESHOOTING ARTICLES:

¡¤ You receive an error message when you try to make a Terminal Services connection on a remote computer from a RWW console session in Windows SBS 2003 based computer
http://support.microsoft.com/kb/886624
¡¤ ISA Server prevents connection to a remote desktop when you connect through Remote Web Workplace on a Windows Small Business
<http://support.microsoft.com/default.aspx?scid=kb;EN-US;828053>
¡¤ Users cannot connect to your Small Business Server 2003 computer by using Remote Web Workplace
<http://support.microsoft.com/default.aspx?scid=kb;EN-US;886206>
¡¤ TechNet Support WebCast: An overview of Microsoft Windows Small Business Server 2003 Remote Web Workplace feature
<http://support.microsoft.com/default.aspx?scid=kb;EN-US;833983>

Hope this helps.


Best regards,
Robbin Meng(MSFT)
Microsoft Online Newsgroup Support
 

My Computer

A

Andrew M. Saucci, Jr.

#5
I agree-- always try the wizards on a Sonicwall first. But if the
rules don't come out quite right, it isn't always as simple as rerunning the
wizard. You may have to hack out manually what the wizard did before you can
start over. The Sonicwall wizards aren't like SBS wizards.

"Jim Behning SBS MVP" <jimbehning@newsgroup> wrote in
message news:2cpcl51n5llj2q1kv5ahplbq2qq2f3lhs9@newsgroup

> State your firewall rules.
>
> The Sonicwall has public server wizards which are safer to run than
> trying to create your own rules. I had a rule go belly up last week. I
> updated the firmware, deleted the rule and recreated it.
>
>
> On Tue, 19 Jan 2010 13:05:01 -0800, Tommy Turbide
> <TommyTurbide@newsgroup> wrote:
>

>>I am running an SBS 2003 server prem. with a seperate gateway. I am able
>>to
>>go to the RWW service without any issue but not to connect to remote
>>computer
>>when going trough WAN. LAN works, but only when using the FQDN, not the
>>web
>>adress.
>>
>>I've configured the SonicWall as stated here:
>>http://www.homeserverland.com/wiki/w/whs/sonicwall-tz-210-appliance.aspx
>>and the equivalent
>>https://www.fuzeqna.com/sonicwallkb/consumer/kbdetail.asp?kbid=5211
>>
>>except that I am using DHCP from the SBS instead of the gateway.
>>Any idea why it's not working?
> See what SBS support is working on
> http://blogs.technet.com/sbs/default.aspx
> Check your SBS with the SBS Best Practices Analyzer
> http://blogs.technet.com/sbs/archive/tags/BPA/default.aspx
 

My Computer

J

Jim Behning SBS MVP

#6
Andrew is correct. I had to manually remove everything the Sonicwall
wizard did to get port 987 to work. Running the wizard a second time
with a fresh firware update and the wizard worked.

On Sun, 24 Jan 2010 23:02:11 -0500, "Andrew M. Saucci, Jr."
<spam-only@newsgroup> wrote:

> I agree-- always try the wizards on a Sonicwall first. But if the
>rules don't come out quite right, it isn't always as simple as rerunning the
>wizard. You may have to hack out manually what the wizard did before you can
>start over. The Sonicwall wizards aren't like SBS wizards.
>
>"Jim Behning SBS MVP" <jimbehning@newsgroup> wrote in
>message news:2cpcl51n5llj2q1kv5ahplbq2qq2f3lhs9@newsgroup

>> State your firewall rules.
>>
>> The Sonicwall has public server wizards which are safer to run than
>> trying to create your own rules. I had a rule go belly up last week. I
>> updated the firmware, deleted the rule and recreated it.
>>
>>
>> On Tue, 19 Jan 2010 13:05:01 -0800, Tommy Turbide
>> <TommyTurbide@newsgroup> wrote:
>>

>>>I am running an SBS 2003 server prem. with a seperate gateway. I am able
>>>to
>>>go to the RWW service without any issue but not to connect to remote
>>>computer
>>>when going trough WAN. LAN works, but only when using the FQDN, not the
>>>web
>>>adress.
>>>
>>>I've configured the SonicWall as stated here:
>>>http://www.homeserverland.com/wiki/w/whs/sonicwall-tz-210-appliance.aspx
>>>and the equivalent
>>>https://www.fuzeqna.com/sonicwallkb/consumer/kbdetail.asp?kbid=5211
>>>
>>>except that I am using DHCP from the SBS instead of the gateway.
>>>Any idea why it's not working?
>> See what SBS support is working on
>> http://blogs.technet.com/sbs/default.aspx
>> Check your SBS with the SBS Best Practices Analyzer
>> http://blogs.technet.com/sbs/archive/tags/BPA/default.aspx
>
See what SBS support is working on
http://blogs.technet.com/sbs/default.aspx
Check your SBS with the SBS Best Practices Analyzer
http://blogs.technet.com/sbs/archive/tags/BPA/default.aspx
 

My Computer