SBS2008 + KB967723 failing to install on Windows Update - but appears to already be installed ?

J

Jim

SBS2008 + KB967723 failing to install on Windows Update - but appears to
already be installed ?

It reports failed even after downloading all other updates and trying
multiple times following server retsarts.

Though looking at the list of installed updates it seems to indicate that it
was installed back on November 2009 ?

Anyone ?
 

My Computer

R

Russ SBITS.Biz [SBS-MVP]

Open up WSUS is it there?
If it really shows up installed in control panel
just deny it in WSUS and it will stop trying to install it
Russ

--
Russell Grover - SBITS.Biz [SBS-MVP]
MCP, MCPS, MCNPS, SBSC
Small Business Server/Computer Support - www.SBITS.Biz
Question or Second Opinion - www.PersonalITConsultant.com
BPOS - Microsoft Online Services - www.BPOSMadeEasy.com
http://www.twitter.com/SBITSdotBiz

"Jim" <[email protected]> wrote in message
news:[email protected]

> SBS2008 + KB967723 failing to install on Windows Update - but appears to
> already be installed ?
>
> It reports failed even after downloading all other updates and trying
> multiple times following server retsarts.
>
> Though looking at the list of installed updates it seems to indicate that
> it was installed back on November 2009 ?
>
> Anyone ?
 

My Computer

J

Jim

It is listed in the control panel as being installed in November 2009 along
with another load of updates.

I see from having a look around the net that I'm not the only one with this
problem.

I also seem to recall I've had this happen on another server somewhere else
and seem to recall that a week or so later it just went off the radar..

I'll have a look in WSUS.

thanks Russ.



"Russ SBITS.Biz [SBS-MVP]" <[email protected]> wrote in message
news:[email protected]

> Open up WSUS is it there?
> If it really shows up installed in control panel
> just deny it in WSUS and it will stop trying to install it
> Russ
>
> --
> Russell Grover - SBITS.Biz [SBS-MVP]
> MCP, MCPS, MCNPS, SBSC
> Small Business Server/Computer Support - www.SBITS.Biz
> Question or Second Opinion - www.PersonalITConsultant.com
> BPOS - Microsoft Online Services - www.BPOSMadeEasy.com
> http://www.twitter.com/SBITSdotBiz
>
> "Jim" <[email protected]> wrote in message
> news:[email protected]

>> SBS2008 + KB967723 failing to install on Windows Update - but appears to
>> already be installed ?
>>
>> It reports failed even after downloading all other updates and trying
>> multiple times following server retsarts.
>>
>> Though looking at the list of installed updates it seems to indicate that
>> it was installed back on November 2009 ?
>>
>> Anyone ?
>
 

My Computer

C

Chris Puckett [MSFT]

What error do you get when it 'fails' to install? If it's 0x80070490, try
running the checksur tool as mentioned in KB 958044.

958044 You receive a "0x80070490" error code when you use Windows Update or
Microsoft Update Web sites to install updates
http://support.microsoft.com/default.aspx?scid=kb;EN-US;958044

--
Chris Puckett

This posting is provided "AS IS" with no warranties, and confers no rights.



"Jim" <[email protected]> wrote in message
news:[email protected]

> It is listed in the control panel as being installed in November 2009
> along with another load of updates.
>
> I see from having a look around the net that I'm not the only one with
> this problem.
>
> I also seem to recall I've had this happen on another server somewhere
> else and seem to recall that a week or so later it just went off the
> radar..
>
> I'll have a look in WSUS.
>
> thanks Russ.
>
>
>
> "Russ SBITS.Biz [SBS-MVP]" <[email protected]> wrote in message
> news:[email protected]

>> Open up WSUS is it there?
>> If it really shows up installed in control panel
>> just deny it in WSUS and it will stop trying to install it
>> Russ
>>
>> --
>> Russell Grover - SBITS.Biz [SBS-MVP]
>> MCP, MCPS, MCNPS, SBSC
>> Small Business Server/Computer Support - www.SBITS.Biz
>> Question or Second Opinion - www.PersonalITConsultant.com
>> BPOS - Microsoft Online Services - www.BPOSMadeEasy.com
>> http://www.twitter.com/SBITSdotBiz
>>
>> "Jim" <[email protected]> wrote in message
>> news:[email protected]

>>> SBS2008 + KB967723 failing to install on Windows Update - but appears to
>>> already be installed ?
>>>
>>> It reports failed even after downloading all other updates and trying
>>> multiple times following server retsarts.
>>>
>>> Though looking at the list of installed updates it seems to indicate
>>> that it was installed back on November 2009 ?
>>>
>>> Anyone ?
>>
 

My Computer

J

Jim

Yes, that is the error code..

I followed your advice and downloaded the tool and ran it, it installed OK.

Checked the log files, one of them have a great many references to KB967723,
thousands of lines by the looks of things..

But the two smaller log files say no errors found.

Tried running another update, same error message..

Jim.


"Chris Puckett [MSFT]" <[email protected]> wrote in message
news:[email protected]

> What error do you get when it 'fails' to install? If it's 0x80070490, try
> running the checksur tool as mentioned in KB 958044.
>
> 958044 You receive a "0x80070490" error code when you use Windows Update
> or Microsoft Update Web sites to install updates
> http://support.microsoft.com/default.aspx?scid=kb;EN-US;958044
>
> --
> Chris Puckett
>
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
>
>
> "Jim" <[email protected]> wrote in message
> news:[email protected]

>> It is listed in the control panel as being installed in November 2009
>> along with another load of updates.
>>
>> I see from having a look around the net that I'm not the only one with
>> this problem.
>>
>> I also seem to recall I've had this happen on another server somewhere
>> else and seem to recall that a week or so later it just went off the
>> radar..
>>
>> I'll have a look in WSUS.
>>
>> thanks Russ.
>>
>>
>>
>> "Russ SBITS.Biz [SBS-MVP]" <[email protected]> wrote in message
>> news:[email protected]

>>> Open up WSUS is it there?
>>> If it really shows up installed in control panel
>>> just deny it in WSUS and it will stop trying to install it
>>> Russ
>>>
>>> --
>>> Russell Grover - SBITS.Biz [SBS-MVP]
>>> MCP, MCPS, MCNPS, SBSC
>>> Small Business Server/Computer Support - www.SBITS.Biz
>>> Question or Second Opinion - www.PersonalITConsultant.com
>>> BPOS - Microsoft Online Services - www.BPOSMadeEasy.com
>>> http://www.twitter.com/SBITSdotBiz
>>>
>>> "Jim" <[email protected]> wrote in message
>>> news:[email protected]
>>>> SBS2008 + KB967723 failing to install on Windows Update - but appears
>>>> to already be installed ?
>>>>
>>>> It reports failed even after downloading all other updates and trying
>>>> multiple times following server retsarts.
>>>>
>>>> Though looking at the list of installed updates it seems to indicate
>>>> that it was installed back on November 2009 ?
>>>>
>>>> Anyone ?
>>>
 

My Computer

C

Chris Puckett [MSFT]

Does the checksur output report some missing files related to the 967723
update? If so, that is most likely why it is being reoffered, but won't
reinstall. The installation of that update is in an inconsistent state. To
fix it, you'll need to manually put the missing files back where they
belong.

You can try getting them from another box or by extracting the contents of
the update to a temp folder, then pick and choose the ones that need to be
put back.

--
Chris Puckett

This posting is provided "AS IS" with no warranties, and confers no rights.



"Jim" <[email protected]> wrote in message
news:[email protected]

> Yes, that is the error code..
>
> I followed your advice and downloaded the tool and ran it, it installed
> OK.
>
> Checked the log files, one of them have a great many references to
> KB967723, thousands of lines by the looks of things..
>
> But the two smaller log files say no errors found.
>
> Tried running another update, same error message..
>
> Jim.
>
>
> "Chris Puckett [MSFT]" <[email protected]> wrote in
> message news:[email protected]

>> What error do you get when it 'fails' to install? If it's 0x80070490,
>> try running the checksur tool as mentioned in KB 958044.
>>
>> 958044 You receive a "0x80070490" error code when you use Windows Update
>> or Microsoft Update Web sites to install updates
>> http://support.microsoft.com/default.aspx?scid=kb;EN-US;958044
>>
>> --
>> Chris Puckett
>>
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>>
>>
>> "Jim" <[email protected]> wrote in message
>> news:[email protected]

>>> It is listed in the control panel as being installed in November 2009
>>> along with another load of updates.
>>>
>>> I see from having a look around the net that I'm not the only one with
>>> this problem.
>>>
>>> I also seem to recall I've had this happen on another server somewhere
>>> else and seem to recall that a week or so later it just went off the
>>> radar..
>>>
>>> I'll have a look in WSUS.
>>>
>>> thanks Russ.
>>>
>>>
>>>
>>> "Russ SBITS.Biz [SBS-MVP]" <[email protected]> wrote in message
>>> news:[email protected]
>>>> Open up WSUS is it there?
>>>> If it really shows up installed in control panel
>>>> just deny it in WSUS and it will stop trying to install it
>>>> Russ
>>>>
>>>> --
>>>> Russell Grover - SBITS.Biz [SBS-MVP]
>>>> MCP, MCPS, MCNPS, SBSC
>>>> Small Business Server/Computer Support - www.SBITS.Biz
>>>> Question or Second Opinion - www.PersonalITConsultant.com
>>>> BPOS - Microsoft Online Services - www.BPOSMadeEasy.com
>>>> http://www.twitter.com/SBITSdotBiz
>>>>
>>>> "Jim" <[email protected]> wrote in message
>>>> news:[email protected]
>>>>> SBS2008 + KB967723 failing to install on Windows Update - but appears
>>>>> to already be installed ?
>>>>>
>>>>> It reports failed even after downloading all other updates and trying
>>>>> multiple times following server retsarts.
>>>>>
>>>>> Though looking at the list of installed updates it seems to indicate
>>>>> that it was installed back on November 2009 ?
>>>>>
>>>>> Anyone ?
>>>>
 

My Computer

D

Danglar

Re: SBS2008 + KB967723 failing to install on Windows Update - but

I also had the same problem on my sbs 2008 32 bit and sbs 2008 64 bit
All you need to do is uninstall the previous update KB967723, then manually
download the KB967723 update from microsoft website,
http://www.microsoft.com/downloads/...a9-a953-4fc6-90c0-d2358c7b89e6&displaylang=en 32 bit version
--
IT Administrator
MCSE


"Russ SBITS.Biz [SBS-MVP]" wrote:

> Open up WSUS is it there?
> If it really shows up installed in control panel
> just deny it in WSUS and it will stop trying to install it
> Russ
>
> --
> Russell Grover - SBITS.Biz [SBS-MVP]
> MCP, MCPS, MCNPS, SBSC
> Small Business Server/Computer Support - www.SBITS.Biz
> Question or Second Opinion - www.PersonalITConsultant.com
> BPOS - Microsoft Online Services - www.BPOSMadeEasy.com
> http://www.twitter.com/SBITSdotBiz
>
> "Jim" <[email protected]> wrote in message
> news:[email protected]

> > SBS2008 + KB967723 failing to install on Windows Update - but appears to
> > already be installed ?
> >
> > It reports failed even after downloading all other updates and trying
> > multiple times following server retsarts.
> >
> > Though looking at the list of installed updates it seems to indicate that
> > it was installed back on November 2009 ?
> >
> > Anyone ?
>
> .
>
 

My Computer

J

Jim

Re: SBS2008 + KB967723 failing to install on Windows Update - but

Got a link for the x64 bit version ? ... I've had a look around the
KB967723 and it's a bit confusing to say the least.. :-(



"Danglar" <[email protected]> wrote in message
news:[email protected]

> I also had the same problem on my sbs 2008 32 bit and sbs 2008 64 bit
> All you need to do is uninstall the previous update KB967723, then
> manually
> download the KB967723 update from microsoft website,
> http://www.microsoft.com/downloads/...a9-a953-4fc6-90c0-d2358c7b89e6&displaylang=en
> 32 bit version
> --
> IT Administrator
> MCSE
>
>
> "Russ SBITS.Biz [SBS-MVP]" wrote:
>

>> Open up WSUS is it there?
>> If it really shows up installed in control panel
>> just deny it in WSUS and it will stop trying to install it
>> Russ
>>
>> --
>> Russell Grover - SBITS.Biz [SBS-MVP]
>> MCP, MCPS, MCNPS, SBSC
>> Small Business Server/Computer Support - www.SBITS.Biz
>> Question or Second Opinion - www.PersonalITConsultant.com
>> BPOS - Microsoft Online Services - www.BPOSMadeEasy.com
>> http://www.twitter.com/SBITSdotBiz
>>
>> "Jim" <[email protected]> wrote in message
>> news:[email protected]

>> > SBS2008 + KB967723 failing to install on Windows Update - but appears
>> > to
>> > already be installed ?
>> >
>> > It reports failed even after downloading all other updates and trying
>> > multiple times following server retsarts.
>> >
>> > Though looking at the list of installed updates it seems to indicate
>> > that
>> > it was installed back on November 2009 ?
>> >
>> > Anyone ?
>>
>> .
>>
 

My Computer

J

Jim

Re: SBS2008 + KB967723 failing to install on Windows Update - but

Ahhh...is this the right one ?

http://www.microsoft.com/downloads/...2E-F79D-492D-AD01-EE680AD324F5&displayLang=en




"Jim" <[email protected]> wrote in message
news:[email protected]

> Got a link for the x64 bit version ? ... I've had a look around the
> KB967723 and it's a bit confusing to say the least.. :-(
>
>
>
> "Danglar" <[email protected]> wrote in message
> news:[email protected]

>> I also had the same problem on my sbs 2008 32 bit and sbs 2008 64 bit
>> All you need to do is uninstall the previous update KB967723, then
>> manually
>> download the KB967723 update from microsoft website,
>> http://www.microsoft.com/downloads/...a9-a953-4fc6-90c0-d2358c7b89e6&displaylang=en
>> 32 bit version
>> --
>> IT Administrator
>> MCSE
>>
>>
>> "Russ SBITS.Biz [SBS-MVP]" wrote:
>>

>>> Open up WSUS is it there?
>>> If it really shows up installed in control panel
>>> just deny it in WSUS and it will stop trying to install it
>>> Russ
>>>
>>> --
>>> Russell Grover - SBITS.Biz [SBS-MVP]
>>> MCP, MCPS, MCNPS, SBSC
>>> Small Business Server/Computer Support - www.SBITS.Biz
>>> Question or Second Opinion - www.PersonalITConsultant.com
>>> BPOS - Microsoft Online Services - www.BPOSMadeEasy.com
>>> http://www.twitter.com/SBITSdotBiz
>>>
>>> "Jim" <[email protected]> wrote in message
>>> news:[email protected]
>>> > SBS2008 + KB967723 failing to install on Windows Update - but appears
>>> > to
>>> > already be installed ?
>>> >
>>> > It reports failed even after downloading all other updates and trying
>>> > multiple times following server retsarts.
>>> >
>>> > Though looking at the list of installed updates it seems to indicate
>>> > that
>>> > it was installed back on November 2009 ?
>>> >
>>> > Anyone ?
>>>
>>> .
>>>
 

My Computer

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