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Sending emails has stopped working

B

Brian Layzell

#1
Hi,
Sending emails from Windows Live Mail has stopped working. This was working
fine then just quit working one day. No known changes have taken place on
PC.

Symptoms:
.. Get mail works fine
.. Send mail results in "0x800CCC0F IXP_E_CONNECTION_DROPPED Connection
closed" error - every time
.. Tried another account on same PC - same problem
.. Tried mail account on different PC on same home network (wired) - send
works fine on the other Vista computer (with Live Mail too).
.. Sending mail works from Mail on ISP's website
.. Problem still exists with Window's Firewall off

Configuration:
.. Live Mail version 12.0.1606
.. Windows Vista
.. Wireless to home network
.. ATT Yahoo mail server
.. SMTP setting: secure SSL connection, port 465, server requires
authentication (security required by ISP)

Any help would be appreciated. Thank you.
Brian
 

My Computer

M

Michael Santovec

#2
Is your anti-virus set to scan e-mail?

With some anti-virus (and anti-spam) programs, simply disabling the
e-mail scanning function doesn't really disable it. It simply tells the
program not to flag any messages. It still processes all the messages
and may still cause send/receive problems. What you may need to do is
uninstall the anti-virus program, then reinstall it using a custom
install option and unselect the e-mail scanning component for
installation.

You may want to enable SMTP logging to get more information.

To enable logging select Tools, Options, Advanced, Maintenance,
Troubleshooting. Check the box to enable and click APPLY. Run the
Send/Receive, then click the box uncheck and APPLY.

POP3 enables both POP3 and SMTP logging.

The logging information will be appended to WindowsLiveMail.log in the
same location as the WLM Store Folder (click the STORE FOLDER button
above Troubleshooting to see its location).

The WindowsLiveMail.log grows indefinitely. You may want to rename (or
delete) the current log file before starting logging in order to get a
more manageable file size. WLM will automatically create a new log file
when needed if one doesn't exist.


--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm



"Brian Layzell" <balayzell@xxxxxx> wrote in message
news:EZQBk.1088$ZP4.562@xxxxxx

> Hi,
> Sending emails from Windows Live Mail has stopped working. This was
> working fine then just quit working one day. No known changes have
> taken place on PC.
>
> Symptoms:
> . Get mail works fine
> . Send mail results in "0x800CCC0F IXP_E_CONNECTION_DROPPED Connection
> closed" error - every time
> . Tried another account on same PC - same problem
> . Tried mail account on different PC on same home network (wired) -
> send works fine on the other Vista computer (with Live Mail too).
> . Sending mail works from Mail on ISP's website
> . Problem still exists with Window's Firewall off
>
> Configuration:
> . Live Mail version 12.0.1606
> . Windows Vista
> . Wireless to home network
> . ATT Yahoo mail server
> . SMTP setting: secure SSL connection, port 465, server requires
> authentication (security required by ISP)
>
> Any help would be appreciated. Thank you.
> Brian
>
>
 

My Computer

G

Gary VanderMolen

#3
That's not the complete error message. Please right-click on the
error message, copy, then paste it into a reply here.
We can't do much troubleshooting without that complete error message.

--
Gary VanderMolen, MS-MVP (Mail)


"Brian Layzell" <balayzell@xxxxxx> wrote in message news:EZQBk.1088$ZP4.562@xxxxxx

> Hi,
> Sending emails from Windows Live Mail has stopped working. This was working
> fine then just quit working one day. No known changes have taken place on
> PC.
>
> Symptoms:
> . Get mail works fine
> . Send mail results in "0x800CCC0F IXP_E_CONNECTION_DROPPED Connection
> closed" error - every time
> . Tried another account on same PC - same problem
> . Tried mail account on different PC on same home network (wired) - send
> works fine on the other Vista computer (with Live Mail too).
> . Sending mail works from Mail on ISP's website
> . Problem still exists with Window's Firewall off
>
> Configuration:
> . Live Mail version 12.0.1606
> . Windows Vista
> . Wireless to home network
> . ATT Yahoo mail server
> . SMTP setting: secure SSL connection, port 465, server requires
> authentication (security required by ISP)
>
> Any help would be appreciated. Thank you.
> Brian
>
>
 

My Computer

N

N. Miller

#4
On Mon, 22 Sep 2008 13:54:47 -0400, Brian Layzell wrote:

> Hi,
> Sending emails from Windows Live Mail has stopped working. This was working
> fine then just quit working one day. No known changes have taken place on
> PC.
>
> Symptoms:
> . Get mail works fine
> . Send mail results in "0x800CCC0F IXP_E_CONNECTION_DROPPED Connection
> closed" error - every time
> . Tried another account on same PC - same problem
> . Tried mail account on different PC on same home network (wired) - send
> works fine on the other Vista computer (with Live Mail too).
> . Sending mail works from Mail on ISP's website
> . Problem still exists with Window's Firewall off
>
> Configuration:
> . Live Mail version 12.0.1606
> . Windows Vista
> . Wireless to home network
> . ATT Yahoo mail server
> . SMTP setting: secure SSL connection, port 465, server requires
> authentication (security required by ISP)
>
> Any help would be appreciated. Thank you.
I just tried to send myself an email through 'smtp.att.yahoo.com:465' w/SSL.
I got an error. Not quite the same as yours:

| Windows Live Mail Error ID: 0x800CCC78

However, there is much more to my error than that line. I clicked in the
message window which popped up with the error, and then did a right-click,
copy. The entire message, pasted from my clipboard:

| The message could not be sent because the server rejected the sender's e-mail address. The sender's e-mail address was 'x.xxxxxx@xxxxxx'.
|
| Subject '[TEST] Send error?'
| Server Error: 553
| Server Response: 553 From: address not verified; see http://help.yahoo.com/l/us/yahoo/mail/original/manage/sendfrom-07.html
| Server: 'smtp.att.yahoo.com'
| Windows Live Mail Error ID: 0x800CCC78
| Protocol: SMTP
| Port: 465
| Secure(SSL): Yes

Do you see the difference between the abbreviated error you posted (leaving
us to do an Internet search on:

| "0x800CCC0F IXP_E_CONNECTION_DROPPED Connection closed"

And hope that we find something relevant?

BTW, the problem in this case is that the 'n.xxxxxx@xxxxxx' email address
is not associated with the account loging. Yahoo! Mail servers are tricky
that way; your "Sender:" email address must either match your login ID, or
be "verified" through a simple process. I should have used,
'nxxxxxx@xxxxxx', which *is* associated with the login ID. After removing
the period, the email was successfully sent:

| X-Message-Delivery: Vj0zLjQuMDt1cz0wO2w9MDthPTA=
| X-Message-Status: n:0
| X-SID-PRA: Proper Name <nxxxxxx@xxxxxx>
| X-SID-Result: None
| X-Message-Info: R00BdL5giqp+ASWiiiiklZpQVesjaQbZZVa7WT12mHu8obP3LDE073dNb5gK8RDzYuWKpJ7oxLMiIWghB7zsIpTwZqfMIS/c
| Received: from smtp116.sbc.mail.sp1.yahoo.com ([69.147.64.89]) by bay0-mc9-f16.bay0.hotmail.com with Microsoft SMTPSVC(6.0.3790.2668);
| Tue, 23 Sep 2008 02:51:34 -0700
| Received: (qmail 60177 invoked from network); 23 Sep 2008 09:51:35 -0000
| DomainKey-Signature: a=rsa-sha1; q=dns; c=nofws;
| s=s1024; d=yahoo.com;
| h=Received:X-YMail-OSG:X-Yahoo-Newman-Property:Message-ID:From:To:Subject:Date:MIME-Version:Content-Type:X-Priority:X-MSMail-Priority:Importance:X-Mailer:X-MimeOLE;
| b=4IcgHwA5FU5oqfk3m6YhimYmms0Wu0MMzYlsz6fWENDClCFoQQ3fKjC8OdDa5gBtsxbpovg8OuFerKNcTm7zvwVFVHbaD2RRDPX2l1rHFxZ8KN1LqAlW5m1gHC3u2FQDmr2rRibq4sq6k8juGAczbJejzrIw+B1QJkMVaj0JoMA= ;
| Received: from unknown (HELO KOZUE) (ssglogin@xxxxxx with login)
| by smtp116.sbc.mail.sp1.yahoo.com with SMTP; 23 Sep 2008 09:51:34 -0000
| X-YMail-OSG: 1I67jPcVM1miHxLe20_FJNHpW4LVQO2P9.8PrDzGWYRMaRxKojYB7ZhEGCiS0pAbJmx9Z5Fd48u105Uhb4jIGF9kPuf4aURE6SrjQisOgA--
| X-Yahoo-Newman-Property: ymail-3
| Message-ID: <7094337EDF364DBA8AFAC22C6A346242@xxxxxx>
| From: "Proper Name" <nxxxxxx@xxxxxx>
| To: <nxxxxxx@xxxxxx>
| Subject: [TEST] Send error?
| Date: Tue, 23 Sep 2008 02:51:28 -0700
| MIME-Version: 1.0
| Content-Type: multipart/alternative;
| boundary="----=_NextPart_000_0038_01C91D27.468FD090"
| X-Priority: 3
| X-MSMail-Priority: Normal
| Importance: Normal
| X-Mailer: Microsoft Windows Live Mail 12.0.1606
| X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
| Return-Path: nxxxxxx@xxxxxx
| X-OriginalArrivalTime: 23 Sep 2008 09:51:34.0994 (UTC) FILETIME=[F7028320:01C91D61]

Anyway, I hope this illustrates the need to include the *entire* error
message, not just some failure code. There may be a clue in the information
you failed to provide. But it isn't a failure of WLM to connect with
'smtp.att.yahoo.com'; my headers are from a test message making just that
connection.

--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum
 

My Computer

J

Jim 1

#5
I do not know how to statrt a question, so I am going to tag onto this one.
My e-mail freezes every time I use it for more than a few functions. It will
not close without rebooting. Boot takes longer than ever, 5-6 minutes. Any
ideas? no upgrades available
--
JC


"Brian Layzell" wrote:

> Hi,
> Sending emails from Windows Live Mail has stopped working. This was working
> fine then just quit working one day. No known changes have taken place on
> PC.
>
> Symptoms:
> .. Get mail works fine
> .. Send mail results in "0x800CCC0F IXP_E_CONNECTION_DROPPED Connection
> closed" error - every time
> .. Tried another account on same PC - same problem
> .. Tried mail account on different PC on same home network (wired) - send
> works fine on the other Vista computer (with Live Mail too).
> .. Sending mail works from Mail on ISP's website
> .. Problem still exists with Window's Firewall off
>
> Configuration:
> .. Live Mail version 12.0.1606
> .. Windows Vista
> .. Wireless to home network
> .. ATT Yahoo mail server
> .. SMTP setting: secure SSL connection, port 465, server requires
> authentication (security required by ISP)
>
> Any help would be appreciated. Thank you.
> Brian
>
>
>
 

My Computer

N

N. Miller

#6
"Jim 1" wrote:

> I do not know how to statrt a question...
There is a "New" button right next to the "Reply" button. I wonder what that
does?

> ...so I am going to tag onto this one.
Bad form. You should learn how to use the tool. Also, did you know that you
don't have to access these groups using a browser? Using a client, even
Windows Live Mail, is much more convenient! Just click on the "Newsgroup"
icon at the bottom of the Windows Live Mail window, then click on the "Add a
newsgroup account". Use 'msnews.microsoft.com' as the server name; login name
and password are not required for this server.

> My e-mail freezes every time I use it for more than a few functions. It will
> not close without rebooting. Boot takes longer than ever, 5-6 minutes. Any
> ideas? no upgrades available
Given that people tend to confuse Windows Live Hotmail, Windows Live Mail,
and Windows Mail (thanks to Microsoft frequently changing the names of
services and clients), you really need to specify what you are using.

Windows Live Hotmail? Used to be called, "Windows Live Mail".
Windows Live Mail? Used to be called, "Windwos Live Mail desktop".
Windows Mail? The email client included in Windows Vista, and replaces MS
Outlook Express, formerly included with Windows XP, and earlier.

When you post back your question, best to start a new thread, and choose the
correct group. There is a different group for each of:

Windows Live Hotmail ('microsoft.public.msn.discussion').
Windows Live Mail ('microsoft.public.windows.live.mail.desktop')
Windows Mail ('microsoft.public.windows.vista.mail')

--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum
 

My Computer

B

Brian Layzell

#7
Thanks for everyone's help so far. First, I tried to disable virus
protection (MS OneCare) and that did not help. I haven't had time to
uninstall and reinstall OneCare at this time but I'm not convinced this is
the problem.

Here's the detailed error text and the Live Mail log text for the same
error:

Error message text:

Unable to send or receive messages for the Att (pslayzell) account. Your
server has unexpectedly terminated the connection. Possible causes for this
include server problems, network problems, or a long period of inactivity.
Server: 'pop.att.yahoo.com'
Windows Live Mail Error ID: 0x800CCC0F
Protocol: POP3
Port: 995
Secure(SSL): Yes

Here's the text from the log file:

* Log opened: 2008-09-23T11:41:26Z
*
Microsoft Windows Live Mail RT Lib
12.0.1606*********************************************************************************
[07:41:27.32] Contacts_Storage: CContactStorage::SetUser@xxxxxx:
SetUser finished for real, with hr=0x0
[07:41:27.33] Contacts_Storage:
CContactStorage::BindToPool@xxxxxx: BindToPool for real, sot: 8 finished
with hr=0x0
[07:41:27.33] Contacts_Storage:
CContactStorage::BindToPool@xxxxxx: BindToPool for real, sot: 4 finished
with hr=0x0
[07:41:27.33] Contacts_Storage:
CContactStorage::BindToPool@xxxxxx: BindToPool for real, sot: 5 finished
with hr=0x0
[07:41:27.41] Contacts_Storage:
CContactStorage::BindToPool@xxxxxx: BindToPool for real, sot: 3 finished
with hr=0x0
[07:44:39.50] Contacts_Storage: CContactStorage::SetUser@xxxxxx:
SetUser finished for real, with hr=0x0
[07:44:39.50] Contacts_Storage: CContactStorage::SetUser@xxxxxx:
SetUser finished for real, with hr=0x0
[07:44:39.55] SMTP: [db] Connecting to
'smtp.att.yahoo.com' on port 465.
[07:44:40.08] SMTP: [db] srv_name = "smtp.att.yahoo.com"
srv_addr = 68.142.198.11:465
[07:44:40.15] SMTP: [db] Negotiating secure connection
with 'Microsoft Unified Security Protocol Provider'.
[07:44:40.32] SMTP: [db] Connection to
'smtp.att.yahoo.com' closed.
[07:44:40.32] SMTP: [db] Connecting to
'smtp.att.yahoo.com' on port 465.
[07:44:40.39] SMTP: [db] Connection to
'smtp.att.yahoo.com' closed.
[07:44:40.39] SMTP: [db] ERROR: "Your server has
unexpectedly terminated the connection. Possible causes for this include
server problems, network problems, or a long period of inactivity.",
hr=800ccc0f
*********************************************************************************
*
* Log closed (normally) at 2008-09-23T11:44:58Z

Thanks again,
Brian


"N. Miller" <anonymous@xxxxxx> wrote in message
news:y2uge177u52z.dlg@xxxxxx

> On Mon, 22 Sep 2008 13:54:47 -0400, Brian Layzell wrote:
>

>> Hi,
>> Sending emails from Windows Live Mail has stopped working. This was
>> working
>> fine then just quit working one day. No known changes have taken place
>> on
>> PC.
>>
>> Symptoms:
>> . Get mail works fine
>> . Send mail results in "0x800CCC0F IXP_E_CONNECTION_DROPPED Connection
>> closed" error - every time
>> . Tried another account on same PC - same problem
>> . Tried mail account on different PC on same home network (wired) - send
>> works fine on the other Vista computer (with Live Mail too).
>> . Sending mail works from Mail on ISP's website
>> . Problem still exists with Window's Firewall off
>>
>> Configuration:
>> . Live Mail version 12.0.1606
>> . Windows Vista
>> . Wireless to home network
>> . ATT Yahoo mail server
>> . SMTP setting: secure SSL connection, port 465, server requires
>> authentication (security required by ISP)
>>
>> Any help would be appreciated. Thank you.
>
> I just tried to send myself an email through 'smtp.att.yahoo.com:465'
> w/SSL.
> I got an error. Not quite the same as yours:
>
> | Windows Live Mail Error ID: 0x800CCC78
>
> However, there is much more to my error than that line. I clicked in the
> message window which popped up with the error, and then did a right-click,
> copy. The entire message, pasted from my clipboard:
>
> | The message could not be sent because the server rejected the sender's
> e-mail address. The sender's e-mail address was 'x.xxxxxx@xxxxxx'.
> |
> | Subject '[TEST] Send error?'
> | Server Error: 553
> | Server Response: 553 From: address not verified; see
> http://help.yahoo.com/l/us/yahoo/mail/original/manage/sendfrom-07.html
> | Server: 'smtp.att.yahoo.com'
> | Windows Live Mail Error ID: 0x800CCC78
> | Protocol: SMTP
> | Port: 465
> | Secure(SSL): Yes
>
> Do you see the difference between the abbreviated error you posted
> (leaving
> us to do an Internet search on:
>
> | "0x800CCC0F IXP_E_CONNECTION_DROPPED Connection closed"
>
> And hope that we find something relevant?
>
> BTW, the problem in this case is that the 'n.xxxxxx@xxxxxx' email
> address
> is not associated with the account loging. Yahoo! Mail servers are tricky
> that way; your "Sender:" email address must either match your login ID, or
> be "verified" through a simple process. I should have used,
> 'nxxxxxx@xxxxxx', which *is* associated with the login ID. After
> removing
> the period, the email was successfully sent:
>
> | X-Message-Delivery: Vj0zLjQuMDt1cz0wO2w9MDthPTA=
> | X-Message-Status: n:0
> | X-SID-PRA: Proper Name <nxxxxxx@xxxxxx>
> | X-SID-Result: None
> | X-Message-Info:
> R00BdL5giqp+ASWiiiiklZpQVesjaQbZZVa7WT12mHu8obP3LDE073dNb5gK8RDzYuWKpJ7oxLMiIWghB7zsIpTwZqfMIS/c
> | Received: from smtp116.sbc.mail.sp1.yahoo.com ([69.147.64.89]) by
> bay0-mc9-f16.bay0.hotmail.com with Microsoft SMTPSVC(6.0.3790.2668);
> | Tue, 23 Sep 2008 02:51:34 -0700
> | Received: (qmail 60177 invoked from network); 23 Sep 2008 09:51:35 -0000
> | DomainKey-Signature: a=rsa-sha1; q=dns; c=nofws;
> | s=s1024; d=yahoo.com;
> |
> h=Received:X-YMail-OSG:X-Yahoo-Newman-Property:Message-ID:From:To:Subject:Date:MIME-Version:Content-Type:X-Priority:X-MSMail-Priority:Importance:X-Mailer:X-MimeOLE;
> |
> b=4IcgHwA5FU5oqfk3m6YhimYmms0Wu0MMzYlsz6fWENDClCFoQQ3fKjC8OdDa5gBtsxbpovg8OuFerKNcTm7zvwVFVHbaD2RRDPX2l1rHFxZ8KN1LqAlW5m1gHC3u2FQDmr2rRibq4sq6k8juGAczbJejzrIw+B1QJkMVaj0JoMA=
> ;
> | Received: from unknown (HELO KOZUE) (ssglogin@xxxxxx with login)
> | by smtp116.sbc.mail.sp1.yahoo.com with SMTP; 23 Sep 2008
> 09:51:34 -0000
> | X-YMail-OSG:
> 1I67jPcVM1miHxLe20_FJNHpW4LVQO2P9.8PrDzGWYRMaRxKojYB7ZhEGCiS0pAbJmx9Z5Fd48u105Uhb4jIGF9kPuf4aURE6SrjQisOgA--
> | X-Yahoo-Newman-Property: ymail-3
> | Message-ID: <7094337EDF364DBA8AFAC22C6A346242@xxxxxx>
> | From: "Proper Name" <nxxxxxx@xxxxxx>
> | To: <nxxxxxx@xxxxxx>
> | Subject: [TEST] Send error?
> | Date: Tue, 23 Sep 2008 02:51:28 -0700
> | MIME-Version: 1.0
> | Content-Type: multipart/alternative;
> | boundary="----=_NextPart_000_0038_01C91D27.468FD090"
> | X-Priority: 3
> | X-MSMail-Priority: Normal
> | Importance: Normal
> | X-Mailer: Microsoft Windows Live Mail 12.0.1606
> | X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
> | Return-Path: nxxxxxx@xxxxxx
> | X-OriginalArrivalTime: 23 Sep 2008 09:51:34.0994 (UTC)
> FILETIME=[F7028320:01C91D61]
>
> Anyway, I hope this illustrates the need to include the *entire* error
> message, not just some failure code. There may be a clue in the
> information
> you failed to provide. But it isn't a failure of WLM to connect with
> 'smtp.att.yahoo.com'; my headers are from a test message making just that
> connection.
>
> --
> Norman
> ~Oh Lord, why have you come
> ~To Konnyu, with the Lion and the Drum
 

My Computer

G

Gary VanderMolen

#8
My money is on OneCare being the culprit.
It hasn't been a problem in the past, but the last few days there
have been several reports of send failures from users running OneCare.

--
Gary VanderMolen, MS-MVP (Mail)


"Brian Layzell" <balayzell@xxxxxx> wrote in message news:OqgCk.833$fD.753@xxxxxx

> Thanks for everyone's help so far. First, I tried to disable virus
> protection (MS OneCare) and that did not help. I haven't had time to
> uninstall and reinstall OneCare at this time but I'm not convinced this is
> the problem.
>
> Here's the detailed error text and the Live Mail log text for the same
> error:
>
> Error message text:
>
> Unable to send or receive messages for the Att (pslayzell) account. Your
> server has unexpectedly terminated the connection. Possible causes for this
> include server problems, network problems, or a long period of inactivity.
> Server: 'pop.att.yahoo.com'
> Windows Live Mail Error ID: 0x800CCC0F
> Protocol: POP3
> Port: 995
> Secure(SSL): Yes
>
> Here's the text from the log file:
>
> * Log opened: 2008-09-23T11:41:26Z
> *
> Microsoft Windows Live Mail RT Lib
> 12.0.1606*********************************************************************************
> [07:41:27.32] Contacts_Storage: CContactStorage::SetUser@xxxxxx:
> SetUser finished for real, with hr=0x0
> [07:41:27.33] Contacts_Storage:
> CContactStorage::BindToPool@xxxxxx: BindToPool for real, sot: 8 finished
> with hr=0x0
> [07:41:27.33] Contacts_Storage:
> CContactStorage::BindToPool@xxxxxx: BindToPool for real, sot: 4 finished
> with hr=0x0
> [07:41:27.33] Contacts_Storage:
> CContactStorage::BindToPool@xxxxxx: BindToPool for real, sot: 5 finished
> with hr=0x0
> [07:41:27.41] Contacts_Storage:
> CContactStorage::BindToPool@xxxxxx: BindToPool for real, sot: 3 finished
> with hr=0x0
> [07:44:39.50] Contacts_Storage: CContactStorage::SetUser@xxxxxx:
> SetUser finished for real, with hr=0x0
> [07:44:39.50] Contacts_Storage: CContactStorage::SetUser@xxxxxx:
> SetUser finished for real, with hr=0x0
> [07:44:39.55] SMTP: [db] Connecting to
> 'smtp.att.yahoo.com' on port 465.
> [07:44:40.08] SMTP: [db] srv_name = "smtp.att.yahoo.com"
> srv_addr = 68.142.198.11:465
> [07:44:40.15] SMTP: [db] Negotiating secure connection
> with 'Microsoft Unified Security Protocol Provider'.
> [07:44:40.32] SMTP: [db] Connection to
> 'smtp.att.yahoo.com' closed.
> [07:44:40.32] SMTP: [db] Connecting to
> 'smtp.att.yahoo.com' on port 465.
> [07:44:40.39] SMTP: [db] Connection to
> 'smtp.att.yahoo.com' closed.
> [07:44:40.39] SMTP: [db] ERROR: "Your server has
> unexpectedly terminated the connection. Possible causes for this include
> server problems, network problems, or a long period of inactivity.",
> hr=800ccc0f
> *********************************************************************************
> *
> * Log closed (normally) at 2008-09-23T11:44:58Z
>
> Thanks again,
> Brian
>
>
> "N. Miller" <anonymous@xxxxxx> wrote in message
> news:y2uge177u52z.dlg@xxxxxx

>> On Mon, 22 Sep 2008 13:54:47 -0400, Brian Layzell wrote:
>>

>>> Hi,
>>> Sending emails from Windows Live Mail has stopped working. This was
>>> working
>>> fine then just quit working one day. No known changes have taken place
>>> on
>>> PC.
>>>
>>> Symptoms:
>>> . Get mail works fine
>>> . Send mail results in "0x800CCC0F IXP_E_CONNECTION_DROPPED Connection
>>> closed" error - every time
>>> . Tried another account on same PC - same problem
>>> . Tried mail account on different PC on same home network (wired) - send
>>> works fine on the other Vista computer (with Live Mail too).
>>> . Sending mail works from Mail on ISP's website
>>> . Problem still exists with Window's Firewall off
>>>
>>> Configuration:
>>> . Live Mail version 12.0.1606
>>> . Windows Vista
>>> . Wireless to home network
>>> . ATT Yahoo mail server
>>> . SMTP setting: secure SSL connection, port 465, server requires
>>> authentication (security required by ISP)
>>>
>>> Any help would be appreciated. Thank you.
>>
>> I just tried to send myself an email through 'smtp.att.yahoo.com:465'
>> w/SSL.
>> I got an error. Not quite the same as yours:
>>
>> | Windows Live Mail Error ID: 0x800CCC78
>>
>> However, there is much more to my error than that line. I clicked in the
>> message window which popped up with the error, and then did a right-click,
>> copy. The entire message, pasted from my clipboard:
>>
>> | The message could not be sent because the server rejected the sender's
>> e-mail address. The sender's e-mail address was 'x.xxxxxx@xxxxxx'.
>> |
>> | Subject '[TEST] Send error?'
>> | Server Error: 553
>> | Server Response: 553 From: address not verified; see
>> http://help.yahoo.com/l/us/yahoo/mail/original/manage/sendfrom-07.html
>> | Server: 'smtp.att.yahoo.com'
>> | Windows Live Mail Error ID: 0x800CCC78
>> | Protocol: SMTP
>> | Port: 465
>> | Secure(SSL): Yes
>>
>> Do you see the difference between the abbreviated error you posted
>> (leaving
>> us to do an Internet search on:
>>
>> | "0x800CCC0F IXP_E_CONNECTION_DROPPED Connection closed"
>>
>> And hope that we find something relevant?
>>
>> BTW, the problem in this case is that the 'n.xxxxxx@xxxxxx' email
>> address
>> is not associated with the account loging. Yahoo! Mail servers are tricky
>> that way; your "Sender:" email address must either match your login ID, or
>> be "verified" through a simple process. I should have used,
>> 'nxxxxxx@xxxxxx', which *is* associated with the login ID. After
>> removing
>> the period, the email was successfully sent:
>>
>> | X-Message-Delivery: Vj0zLjQuMDt1cz0wO2w9MDthPTA=
>> | X-Message-Status: n:0
>> | X-SID-PRA: Proper Name <nxxxxxx@xxxxxx>
>> | X-SID-Result: None
>> | X-Message-Info:
>> R00BdL5giqp+ASWiiiiklZpQVesjaQbZZVa7WT12mHu8obP3LDE073dNb5gK8RDzYuWKpJ7oxLMiIWghB7zsIpTwZqfMIS/c
>> | Received: from smtp116.sbc.mail.sp1.yahoo.com ([69.147.64.89]) by
>> bay0-mc9-f16.bay0.hotmail.com with Microsoft SMTPSVC(6.0.3790.2668);
>> | Tue, 23 Sep 2008 02:51:34 -0700
>> | Received: (qmail 60177 invoked from network); 23 Sep 2008 09:51:35 -0000
>> | DomainKey-Signature: a=rsa-sha1; q=dns; c=nofws;
>> | s=s1024; d=yahoo.com;
>> |
>> h=Received:X-YMail-OSG:X-Yahoo-Newman-Property:Message-ID:From:To:Subject:Date:MIME-Version:Content-Type:X-Priority:X-MSMail-Priority:Importance:X-Mailer:X-MimeOLE;
>> |
>> b=4IcgHwA5FU5oqfk3m6YhimYmms0Wu0MMzYlsz6fWENDClCFoQQ3fKjC8OdDa5gBtsxbpovg8OuFerKNcTm7zvwVFVHbaD2RRDPX2l1rHFxZ8KN1LqAlW5m1gHC3u2FQDmr2rRibq4sq6k8juGAczbJejzrIw+B1QJkMVaj0JoMA=
>> ;
>> | Received: from unknown (HELO KOZUE) (ssglogin@xxxxxx with login)
>> | by smtp116.sbc.mail.sp1.yahoo.com with SMTP; 23 Sep 2008
>> 09:51:34 -0000
>> | X-YMail-OSG:
>> 1I67jPcVM1miHxLe20_FJNHpW4LVQO2P9.8PrDzGWYRMaRxKojYB7ZhEGCiS0pAbJmx9Z5Fd48u105Uhb4jIGF9kPuf4aURE6SrjQisOgA--
>> | X-Yahoo-Newman-Property: ymail-3
>> | Message-ID: <7094337EDF364DBA8AFAC22C6A346242@xxxxxx>
>> | From: "Proper Name" <nxxxxxx@xxxxxx>
>> | To: <nxxxxxx@xxxxxx>
>> | Subject: [TEST] Send error?
>> | Date: Tue, 23 Sep 2008 02:51:28 -0700
>> | MIME-Version: 1.0
>> | Content-Type: multipart/alternative;
>> | boundary="----=_NextPart_000_0038_01C91D27.468FD090"
>> | X-Priority: 3
>> | X-MSMail-Priority: Normal
>> | Importance: Normal
>> | X-Mailer: Microsoft Windows Live Mail 12.0.1606
>> | X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
>> | Return-Path: nxxxxxx@xxxxxx
>> | X-OriginalArrivalTime: 23 Sep 2008 09:51:34.0994 (UTC)
>> FILETIME=[F7028320:01C91D61]
>>
>> Anyway, I hope this illustrates the need to include the *entire* error
>> message, not just some failure code. There may be a clue in the
>> information
>> you failed to provide. But it isn't a failure of WLM to connect with
>> 'smtp.att.yahoo.com'; my headers are from a test message making just that
>> connection.
>>
>> --
>> Norman
>> ~Oh Lord, why have you come
>> ~To Konnyu, with the Lion and the Drum
>
 

My Computer

N

N. Miller

#9
On Tue, 23 Sep 2008 21:12:06 -0400, Brian Layzell wrote:

> "N. Miller" <anonymous@xxxxxx> wrote in message
> news:y2uge177u52z.dlg@xxxxxx

>> On Mon, 22 Sep 2008 13:54:47 -0400, Brian Layzell wrote:

>>> Sending emails from Windows Live Mail has stopped working. This was
>>> working fine then just quit working one day. No known changes have
>>> taken place on PC.
>>>
>>> Symptoms:
>>> . Get mail works fine
>>> . Send mail results in "0x800CCC0F IXP_E_CONNECTION_DROPPED Connection
>>> closed" error - every time
>>> . Tried another account on same PC - same problem
>>> . Tried mail account on different PC on same home network (wired) - send
>>> works fine on the other Vista computer (with Live Mail too).
>>> . Sending mail works from Mail on ISP's website
>>> . Problem still exists with Window's Firewall off
>>>
>>> Configuration:
>>> . Live Mail version 12.0.1606
>>> . Windows Vista
>>> . Wireless to home network
>>> . ATT Yahoo mail server
>>> . SMTP setting: secure SSL connection, port 465, server requires
>>> authentication (security required by ISP)
>>>
>>> Any help would be appreciated. Thank you.

>> I just tried to send myself an email through 'smtp.att.yahoo.com:465'
>> w/SSL. I got an error. Not quite the same as yours:
>>
>>| Windows Live Mail Error ID: 0x800CCC78
>>
>> However, there is much more to my error than that line. I clicked in the
>> message window which popped up with the error, and then did a right-click,
>> copy. The entire message, pasted from my clipboard:
>>
>>| The message could not be sent because the server rejected the sender's
>>| e-mail address. The sender's e-mail address was 'x.xxxxxx@xxxxxx'.
>>|
>>| Subject '[TEST] Send error?'
>>| Server Error: 553
>>| Server Response: 553 From: address not verified; see
>>| http://help.yahoo.com/l/us/yahoo/mail/original/manage/sendfrom-07.html
>>| Server: 'smtp.att.yahoo.com'
>>| Windows Live Mail Error ID: 0x800CCC78
>>| Protocol: SMTP
>>| Port: 465
>>| Secure(SSL): Yes
>>
>> Do you see the difference between the abbreviated error you posted
>> (leaving
>> us to do an Internet search on:
>>
>>| "0x800CCC0F IXP_E_CONNECTION_DROPPED Connection closed"
>>
>> And hope that we find something relevant?
>>
>> BTW, the problem in this case is that the 'n.xxxxxx@xxxxxx' email
>> address
>> is not associated with the account loging. Yahoo! Mail servers are tricky
>> that way; your "Sender:" email address must either match your login ID, or
>> be "verified" through a simple process. I should have used,
>> 'nxxxxxx@xxxxxx', which *is* associated with the login ID. After
>> removing
>> the period, the email was successfully sent:
>>
>>| X-Message-Delivery: Vj0zLjQuMDt1cz0wO2w9MDthPTA=
>>| X-Message-Status: n:0
>>| X-SID-PRA: Proper Name <nxxxxxx@xxxxxx>
>>| X-SID-Result: None
>>| X-Message-Info:
>>| R00BdL5giqp+ASWiiiiklZpQVesjaQbZZVa7WT12mHu8obP3LDE073dNb5gK8RDzYuWKpJ7oxLMiIWghB7zsIpTwZqfMIS/c
>>| Received: from smtp116.sbc.mail.sp1.yahoo.com ([69.147.64.89])
>>| by bay0-mc9-f16.bay0.hotmail.com with Microsoft SMTPSVC(6.0.3790.2668);
>>| Tue, 23 Sep 2008 02:51:34 -0700
>>| Received: (qmail 60177 invoked from network); 23 Sep 2008 09:51:35 -0000
>>| DomainKey-Signature: a=rsa-sha1; q=dns; c=nofws;
>>| s=s1024; d=yahoo.com;
>>| h=Received:X-YMail-OSG:X-Yahoo-Newman-Property:Message-ID:From:To:Subject:Date:MIME-Version:Content-Type:X-Priority:X-MSMail-Priority:Importance:X-Mailer:X-MimeOLE;
>>| b=4IcgHwA5FU5oqfk3m6YhimYmms0Wu0MMzYlsz6fWENDClCFoQQ3fKjC8OdDa5gBtsxbpovg8OuFerKNcTm7zvwVFVHbaD2RRDPX2l1rHFxZ8KN1LqAlW5m1gHC3u2FQDmr2rRibq4sq6k8juGAczbJejzrIw+B1QJkMVaj0JoMA=;
>>| Received: from unknown (HELO KOZUE) (ssglogin@xxxxxx with login)
>>| by smtp116.sbc.mail.sp1.yahoo.com with SMTP; 23 Sep 2008 09:51:34 -0000
>>| X-YMail-OSG:
>>| 1I67jPcVM1miHxLe20_FJNHpW4LVQO2P9.8PrDzGWYRMaRxKojYB7ZhEGCiS0pAbJmx9Z5Fd48u105Uhb4jIGF9kPuf4aURE6SrjQisOgA--
>>| X-Yahoo-Newman-Property: ymail-3
>>| Message-ID: <7094337EDF364DBA8AFAC22C6A346242@xxxxxx>
>>| From: "Proper Name" <nxxxxxx@xxxxxx>
>>| To: <nxxxxxx@xxxxxx>
>>| Subject: [TEST] Send error?
>>| Date: Tue, 23 Sep 2008 02:51:28 -0700
>>| MIME-Version: 1.0
>>| Content-Type: multipart/alternative;
>>| boundary="----=_NextPart_000_0038_01C91D27.468FD090"
>>| X-Priority: 3
>>| X-MSMail-Priority: Normal
>>| Importance: Normal
>>| X-Mailer: Microsoft Windows Live Mail 12.0.1606
>>| X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
>>| Return-Path: nxxxxxx@xxxxxx
>>| X-OriginalArrivalTime: 23 Sep 2008 09:51:34.0994 (UTC) FILETIME=[F7028320:01C91D61]
>>
>> Anyway, I hope this illustrates the need to include the *entire* error
>> message, not just some failure code. There may be a clue in the
>> information
>> you failed to provide. But it isn't a failure of WLM to connect with
>> 'smtp.att.yahoo.com'; my headers are from a test message making just that
>> connection.

> Thanks for everyone's help so far. First, I tried to disable virus
> protection (MS OneCare) and that did not help. I haven't had time to
> uninstall and reinstall OneCare at this time but I'm not convinced this is
> the problem.
>
> Here's the detailed error text and the Live Mail log text for the same
> error:
>
> Error message text:
>
> Unable to send or receive messages for the Att (pslayzell) account. Your
> server has unexpectedly terminated the connection. Possible causes for this
> include server problems, network problems, or a long period of inactivity.
> Server: 'pop.att.yahoo.com'
> Windows Live Mail Error ID: 0x800CCC0F
> Protocol: POP3
> Port: 995
> Secure(SSL): Yes
>
> Here's the text from the log file:
<Edited for simplicity>

> SMTP: [db] Connecting to 'smtp.att.yahoo.com' on port 465.
> SMTP: [db] srv_name = "smtp.att.yahoo.com" srv_addr = 68.142.198.11:465
> SMTP: [db] Negotiating secure connection with 'Microsoft Unified Security Protocol Provider'.
> SMTP: [db] Connection to 'smtp.att.yahoo.com' closed.
> SMTP: [db] Connecting to 'smtp.att.yahoo.com' on port 465.
> SMTP: [db] Connection to 'smtp.att.yahoo.com' closed.
> SMTP: [db] ERROR: "Your server has unexpectedly terminated the connection. Possible causes for this include
> server problems, network problems, or a long period of inactivity.", hr=800ccc0f
Interesting. I don't see what is happening, only a difference from my log:

| SMTP: [db] Connecting to 'smtp.att.yahoo.com' on port 465.
| SMTP: [db] srv_name = "smtp.att.yahoo.com" srv_addr = 69.147.64.31:465
| SMTP: [db] Negotiating secure connection with 'Microsoft Unified Security Protocol Provider'.

It is at this point that the server closes your connection; yet mine
continues:

| SMTP: [rx] 220 smtp115.sbc.mail.sp1.yahoo.com ESMTP
| SMTP: [tx] EHLO KOZUE
| SMTP: [rx] 250-smtp115.sbc.mail.sp1.yahoo.com
| SMTP: [rx] 250-AUTH LOGIN PLAIN XYMCOOKIE
| SMTP: [rx] 250-PIPELINING
| SMTP: [rx] 250 8BITMIME
| SMTP: [tx] AUTH LOGIN
| SMTP: [rx] 334 ************
| SMTP: [tx] ***********=
| SMTP: [rx] 334 ************
| SMTP: [tx] **********************==
| SMTP: [rx] 235 ok, go ahead (#2.0.0)
| SMTP: [tx] MAIL FROM: <%User_ID%@yahoo.com>
| SMTP: [rx] 250 ok
| SMTP: [tx] RCPT TO: <%User_ID%@msn.com>
| SMTP: [rx] 250 ok
| SMTP: [tx] DATA
| SMTP: [rx] 354 go ahead
| SMTP: [tx]
| SMTP: [rx] 250 ok 1222234874 qp 99938
| SMTP: [tx] QUIT
| SMTP: [rx] 221 smtp115.sbc.mail.sp1.yahoo.com
| SMTP: [db] Connection to 'smtp.att.yahoo.com' closed.

One has to wonder what is this "Microsoft Unified Security Protocol
Provider", and whether it can become corrupt for some reason.

--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum
 

My Computer

©

©LarryEº

#10
Gary, I have Live OneCare and haven't had any problem sending or receiving
e-mails. Vista Ultimate x86
--
©LarryEº

"Gary VanderMolen" <Gary@xxxxxx> wrote in message
news:uU0AD$fHJHA.3504@xxxxxx

> My money is on OneCare being the culprit.
> It hasn't been a problem in the past, but the last few days there
> have been several reports of send failures from users running OneCare.
>
> --
> Gary VanderMolen, MS-MVP (Mail)
>
>
> "Brian Layzell" <balayzell@xxxxxx> wrote in message
> news:OqgCk.833$fD.753@xxxxxx

>> Thanks for everyone's help so far. First, I tried to disable virus
>> protection (MS OneCare) and that did not help. I haven't had time to
>> uninstall and reinstall OneCare at this time but I'm not convinced this
>> is
>> the problem.
>>
>> Here's the detailed error text and the Live Mail log text for the same
>> error:
>>
>> Error message text:
>>
>> Unable to send or receive messages for the Att (pslayzell) account. Your
>> server has unexpectedly terminated the connection. Possible causes for
>> this
>> include server problems, network problems, or a long period of
>> inactivity.
>> Server: 'pop.att.yahoo.com'
>> Windows Live Mail Error ID: 0x800CCC0F
>> Protocol: POP3
>> Port: 995
>> Secure(SSL): Yes
>>
>> Here's the text from the log file:
>>
>> * Log opened: 2008-09-23T11:41:26Z
>> *
>> Microsoft Windows Live Mail RT Lib
>> 12.0.1606*********************************************************************************
>> [07:41:27.32] Contacts_Storage:
>> CContactStorage::SetUser@xxxxxx:
>> SetUser finished for real, with hr=0x0
>> [07:41:27.33] Contacts_Storage:
>> CContactStorage::BindToPool@xxxxxx: BindToPool for real, sot: 8
>> finished
>> with hr=0x0
>> [07:41:27.33] Contacts_Storage:
>> CContactStorage::BindToPool@xxxxxx: BindToPool for real, sot: 4
>> finished
>> with hr=0x0
>> [07:41:27.33] Contacts_Storage:
>> CContactStorage::BindToPool@xxxxxx: BindToPool for real, sot: 5
>> finished
>> with hr=0x0
>> [07:41:27.41] Contacts_Storage:
>> CContactStorage::BindToPool@xxxxxx: BindToPool for real, sot: 3
>> finished
>> with hr=0x0
>> [07:44:39.50] Contacts_Storage:
>> CContactStorage::SetUser@xxxxxx:
>> SetUser finished for real, with hr=0x0
>> [07:44:39.50] Contacts_Storage:
>> CContactStorage::SetUser@xxxxxx:
>> SetUser finished for real, with hr=0x0
>> [07:44:39.55] SMTP: [db] Connecting to
>> 'smtp.att.yahoo.com' on port 465.
>> [07:44:40.08] SMTP: [db] srv_name =
>> "smtp.att.yahoo.com"
>> srv_addr = 68.142.198.11:465
>> [07:44:40.15] SMTP: [db] Negotiating secure
>> connection
>> with 'Microsoft Unified Security Protocol Provider'.
>> [07:44:40.32] SMTP: [db] Connection to
>> 'smtp.att.yahoo.com' closed.
>> [07:44:40.32] SMTP: [db] Connecting to
>> 'smtp.att.yahoo.com' on port 465.
>> [07:44:40.39] SMTP: [db] Connection to
>> 'smtp.att.yahoo.com' closed.
>> [07:44:40.39] SMTP: [db] ERROR: "Your server has
>> unexpectedly terminated the connection. Possible causes for this include
>> server problems, network problems, or a long period of inactivity.",
>> hr=800ccc0f
>> *********************************************************************************
>> *
>> * Log closed (normally) at 2008-09-23T11:44:58Z
>>
>> Thanks again,
>> Brian
>>
>>
>> "N. Miller" <anonymous@xxxxxx> wrote in message
>> news:y2uge177u52z.dlg@xxxxxx

>>> On Mon, 22 Sep 2008 13:54:47 -0400, Brian Layzell wrote:
>>>
>>>> Hi,
>>>> Sending emails from Windows Live Mail has stopped working. This was
>>>> working
>>>> fine then just quit working one day. No known changes have taken place
>>>> on
>>>> PC.
>>>>
>>>> Symptoms:
>>>> . Get mail works fine
>>>> . Send mail results in "0x800CCC0F IXP_E_CONNECTION_DROPPED Connection
>>>> closed" error - every time
>>>> . Tried another account on same PC - same problem
>>>> . Tried mail account on different PC on same home network (wired) -
>>>> send
>>>> works fine on the other Vista computer (with Live Mail too).
>>>> . Sending mail works from Mail on ISP's website
>>>> . Problem still exists with Window's Firewall off
>>>>
>>>> Configuration:
>>>> . Live Mail version 12.0.1606
>>>> . Windows Vista
>>>> . Wireless to home network
>>>> . ATT Yahoo mail server
>>>> . SMTP setting: secure SSL connection, port 465, server requires
>>>> authentication (security required by ISP)
>>>>
>>>> Any help would be appreciated. Thank you.
>>>
>>> I just tried to send myself an email through 'smtp.att.yahoo.com:465'
>>> w/SSL.
>>> I got an error. Not quite the same as yours:
>>>
>>> | Windows Live Mail Error ID: 0x800CCC78
>>>
>>> However, there is much more to my error than that line. I clicked in the
>>> message window which popped up with the error, and then did a
>>> right-click,
>>> copy. The entire message, pasted from my clipboard:
>>>
>>> | The message could not be sent because the server rejected the sender's
>>> e-mail address. The sender's e-mail address was 'x.xxxxxx@xxxxxx'.
>>> |
>>> | Subject '[TEST] Send error?'
>>> | Server Error: 553
>>> | Server Response: 553 From: address not verified; see
>>> http://help.yahoo.com/l/us/yahoo/mail/original/manage/sendfrom-07.html
>>> | Server: 'smtp.att.yahoo.com'
>>> | Windows Live Mail Error ID: 0x800CCC78
>>> | Protocol: SMTP
>>> | Port: 465
>>> | Secure(SSL): Yes
>>>
>>> Do you see the difference between the abbreviated error you posted
>>> (leaving
>>> us to do an Internet search on:
>>>
>>> | "0x800CCC0F IXP_E_CONNECTION_DROPPED Connection closed"
>>>
>>> And hope that we find something relevant?
>>>
>>> BTW, the problem in this case is that the 'n.xxxxxx@xxxxxx' email
>>> address
>>> is not associated with the account loging. Yahoo! Mail servers are
>>> tricky
>>> that way; your "Sender:" email address must either match your login ID,
>>> or
>>> be "verified" through a simple process. I should have used,
>>> 'nxxxxxx@xxxxxx', which *is* associated with the login ID. After
>>> removing
>>> the period, the email was successfully sent:
>>>
>>> | X-Message-Delivery: Vj0zLjQuMDt1cz0wO2w9MDthPTA=
>>> | X-Message-Status: n:0
>>> | X-SID-PRA: Proper Name <nxxxxxx@xxxxxx>
>>> | X-SID-Result: None
>>> | X-Message-Info:
>>> R00BdL5giqp+ASWiiiiklZpQVesjaQbZZVa7WT12mHu8obP3LDE073dNb5gK8RDzYuWKpJ7oxLMiIWghB7zsIpTwZqfMIS/c
>>> | Received: from smtp116.sbc.mail.sp1.yahoo.com ([69.147.64.89]) by
>>> bay0-mc9-f16.bay0.hotmail.com with Microsoft SMTPSVC(6.0.3790.2668);
>>> | Tue, 23 Sep 2008 02:51:34 -0700
>>> | Received: (qmail 60177 invoked from network); 23 Sep 2008
>>> 09:51:35 -0000
>>> | DomainKey-Signature: a=rsa-sha1; q=dns; c=nofws;
>>> | s=s1024; d=yahoo.com;
>>> |
>>> h=Received:X-YMail-OSG:X-Yahoo-Newman-Property:Message-ID:From:To:Subject:Date:MIME-Version:Content-Type:X-Priority:X-MSMail-Priority:Importance:X-Mailer:X-MimeOLE;
>>> |
>>> b=4IcgHwA5FU5oqfk3m6YhimYmms0Wu0MMzYlsz6fWENDClCFoQQ3fKjC8OdDa5gBtsxbpovg8OuFerKNcTm7zvwVFVHbaD2RRDPX2l1rHFxZ8KN1LqAlW5m1gHC3u2FQDmr2rRibq4sq6k8juGAczbJejzrIw+B1QJkMVaj0JoMA=
>>> ;
>>> | Received: from unknown (HELO KOZUE) (ssglogin@xxxxxx with
>>> login)
>>> | by smtp116.sbc.mail.sp1.yahoo.com with SMTP; 23 Sep 2008
>>> 09:51:34 -0000
>>> | X-YMail-OSG:
>>> 1I67jPcVM1miHxLe20_FJNHpW4LVQO2P9.8PrDzGWYRMaRxKojYB7ZhEGCiS0pAbJmx9Z5Fd48u105Uhb4jIGF9kPuf4aURE6SrjQisOgA--
>>> | X-Yahoo-Newman-Property: ymail-3
>>> | Message-ID: <7094337EDF364DBA8AFAC22C6A346242@xxxxxx>
>>> | From: "Proper Name" <nxxxxxx@xxxxxx>
>>> | To: <nxxxxxx@xxxxxx>
>>> | Subject: [TEST] Send error?
>>> | Date: Tue, 23 Sep 2008 02:51:28 -0700
>>> | MIME-Version: 1.0
>>> | Content-Type: multipart/alternative;
>>> | boundary="----=_NextPart_000_0038_01C91D27.468FD090"
>>> | X-Priority: 3
>>> | X-MSMail-Priority: Normal
>>> | Importance: Normal
>>> | X-Mailer: Microsoft Windows Live Mail 12.0.1606
>>> | X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
>>> | Return-Path: nxxxxxx@xxxxxx
>>> | X-OriginalArrivalTime: 23 Sep 2008 09:51:34.0994 (UTC)
>>> FILETIME=[F7028320:01C91D61]
>>>
>>> Anyway, I hope this illustrates the need to include the *entire* error
>>> message, not just some failure code. There may be a clue in the
>>> information
>>> you failed to provide. But it isn't a failure of WLM to connect with
>>> 'smtp.att.yahoo.com'; my headers are from a test message making just
>>> that
>>> connection.
>>>
>>> --
>>> Norman
>>> ~Oh Lord, why have you come
>>> ~To Konnyu, with the Lion and the Drum
>>
 

My Computer

N

N. Miller

#11
On Tue, 23 Sep 2008 21:41:09 -0700, Gary VanderMolen wrote:

> My money is on OneCare being the culprit.
> It hasn't been a problem in the past, but the last few days there
> have been several reports of send failures from users running OneCare.
What do you know about the "Microsoft Unified Security Protocol
Provider"?

--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum
 

My Computer

©

©LarryEº

#12
Well, I found this, if it's any help.
http://msdn.microsoft.com/en-us/library/cc240427.aspx
--
©LarryEº

"N. Miller" <anonymous@xxxxxx> wrote in message
news:1gowv198z3sb8$.dlg@xxxxxx

> On Tue, 23 Sep 2008 21:41:09 -0700, Gary VanderMolen wrote:
>

>> My money is on OneCare being the culprit.
>> It hasn't been a problem in the past, but the last few days there
>> have been several reports of send failures from users running OneCare.
>
> What do you know about the "Microsoft Unified Security Protocol
> Provider"?
>
> --
> Norman
> ~Oh Lord, why have you come
> ~To Konnyu, with the Lion and the Drum
 

My Computer

G

Gary VanderMolen

#13
Agreed. Over the past 19 months I've seen very few reports
of antivirus-type trouble from those running OneCare.
For the few that have reported trouble, though, we've eliminated
pretty much every other possible culprit. I'm still waiting to hear
if a OneCare uninstall solved their problem.

--
Gary VanderMolen, MS-MVP (Mail)


"©LarryEº" <me@xxxxxx> wrote in message news:eLhBvAkHJHA.2860@xxxxxx

> Gary, I have Live OneCare and haven't had any problem sending or receiving
> e-mails. Vista Ultimate x86
> --
> ©LarryEº
>
> "Gary VanderMolen" <Gary@xxxxxx> wrote in message
> news:uU0AD$fHJHA.3504@xxxxxx

>> My money is on OneCare being the culprit.
>> It hasn't been a problem in the past, but the last few days there
>> have been several reports of send failures from users running OneCare.
>>
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>
>>
>> "Brian Layzell" <balayzell@xxxxxx> wrote in message
>> news:OqgCk.833$fD.753@xxxxxx

>>> Thanks for everyone's help so far. First, I tried to disable virus
>>> protection (MS OneCare) and that did not help. I haven't had time to
>>> uninstall and reinstall OneCare at this time but I'm not convinced this
>>> is
>>> the problem.
>>>
>>> Here's the detailed error text and the Live Mail log text for the same
>>> error:
>>>
>>> Error message text:
>>>
>>> Unable to send or receive messages for the Att (pslayzell) account. Your
>>> server has unexpectedly terminated the connection. Possible causes for
>>> this
>>> include server problems, network problems, or a long period of
>>> inactivity.
>>> Server: 'pop.att.yahoo.com'
>>> Windows Live Mail Error ID: 0x800CCC0F
>>> Protocol: POP3
>>> Port: 995
>>> Secure(SSL): Yes
>>>
>>> Here's the text from the log file:
>>>
>>> * Log opened: 2008-09-23T11:41:26Z
>>> *
>>> Microsoft Windows Live Mail RT Lib
>>> 12.0.1606*********************************************************************************
>>> [07:41:27.32] Contacts_Storage:
>>> CContactStorage::SetUser@xxxxxx:
>>> SetUser finished for real, with hr=0x0
>>> [07:41:27.33] Contacts_Storage:
>>> CContactStorage::BindToPool@xxxxxx: BindToPool for real, sot: 8
>>> finished
>>> with hr=0x0
>>> [07:41:27.33] Contacts_Storage:
>>> CContactStorage::BindToPool@xxxxxx: BindToPool for real, sot: 4
>>> finished
>>> with hr=0x0
>>> [07:41:27.33] Contacts_Storage:
>>> CContactStorage::BindToPool@xxxxxx: BindToPool for real, sot: 5
>>> finished
>>> with hr=0x0
>>> [07:41:27.41] Contacts_Storage:
>>> CContactStorage::BindToPool@xxxxxx: BindToPool for real, sot: 3
>>> finished
>>> with hr=0x0
>>> [07:44:39.50] Contacts_Storage:
>>> CContactStorage::SetUser@xxxxxx:
>>> SetUser finished for real, with hr=0x0
>>> [07:44:39.50] Contacts_Storage:
>>> CContactStorage::SetUser@xxxxxx:
>>> SetUser finished for real, with hr=0x0
>>> [07:44:39.55] SMTP: [db] Connecting to
>>> 'smtp.att.yahoo.com' on port 465.
>>> [07:44:40.08] SMTP: [db] srv_name =
>>> "smtp.att.yahoo.com"
>>> srv_addr = 68.142.198.11:465
>>> [07:44:40.15] SMTP: [db] Negotiating secure
>>> connection
>>> with 'Microsoft Unified Security Protocol Provider'.
>>> [07:44:40.32] SMTP: [db] Connection to
>>> 'smtp.att.yahoo.com' closed.
>>> [07:44:40.32] SMTP: [db] Connecting to
>>> 'smtp.att.yahoo.com' on port 465.
>>> [07:44:40.39] SMTP: [db] Connection to
>>> 'smtp.att.yahoo.com' closed.
>>> [07:44:40.39] SMTP: [db] ERROR: "Your server has
>>> unexpectedly terminated the connection. Possible causes for this include
>>> server problems, network problems, or a long period of inactivity.",
>>> hr=800ccc0f
>>> *********************************************************************************
>>> *
>>> * Log closed (normally) at 2008-09-23T11:44:58Z
>>>
>>> Thanks again,
>>> Brian
>>>
>>>
>>> "N. Miller" <anonymous@xxxxxx> wrote in message
>>> news:y2uge177u52z.dlg@xxxxxx
>>>> On Mon, 22 Sep 2008 13:54:47 -0400, Brian Layzell wrote:
>>>>
>>>>> Hi,
>>>>> Sending emails from Windows Live Mail has stopped working. This was
>>>>> working
>>>>> fine then just quit working one day. No known changes have taken place
>>>>> on
>>>>> PC.
>>>>>
>>>>> Symptoms:
>>>>> . Get mail works fine
>>>>> . Send mail results in "0x800CCC0F IXP_E_CONNECTION_DROPPED Connection
>>>>> closed" error - every time
>>>>> . Tried another account on same PC - same problem
>>>>> . Tried mail account on different PC on same home network (wired) -
>>>>> send
>>>>> works fine on the other Vista computer (with Live Mail too).
>>>>> . Sending mail works from Mail on ISP's website
>>>>> . Problem still exists with Window's Firewall off
>>>>>
>>>>> Configuration:
>>>>> . Live Mail version 12.0.1606
>>>>> . Windows Vista
>>>>> . Wireless to home network
>>>>> . ATT Yahoo mail server
>>>>> . SMTP setting: secure SSL connection, port 465, server requires
>>>>> authentication (security required by ISP)
>>>>>
>>>>> Any help would be appreciated. Thank you.
>>>>
>>>> I just tried to send myself an email through 'smtp.att.yahoo.com:465'
>>>> w/SSL.
>>>> I got an error. Not quite the same as yours:
>>>>
>>>> | Windows Live Mail Error ID: 0x800CCC78
>>>>
>>>> However, there is much more to my error than that line. I clicked in the
>>>> message window which popped up with the error, and then did a
>>>> right-click,
>>>> copy. The entire message, pasted from my clipboard:
>>>>
>>>> | The message could not be sent because the server rejected the sender's
>>>> e-mail address. The sender's e-mail address was 'x.xxxxxx@xxxxxx'.
>>>> |
>>>> | Subject '[TEST] Send error?'
>>>> | Server Error: 553
>>>> | Server Response: 553 From: address not verified; see
>>>> http://help.yahoo.com/l/us/yahoo/mail/original/manage/sendfrom-07.html
>>>> | Server: 'smtp.att.yahoo.com'
>>>> | Windows Live Mail Error ID: 0x800CCC78
>>>> | Protocol: SMTP
>>>> | Port: 465
>>>> | Secure(SSL): Yes
>>>>
>>>> Do you see the difference between the abbreviated error you posted
>>>> (leaving
>>>> us to do an Internet search on:
>>>>
>>>> | "0x800CCC0F IXP_E_CONNECTION_DROPPED Connection closed"
>>>>
>>>> And hope that we find something relevant?
>>>>
>>>> BTW, the problem in this case is that the 'n.xxxxxx@xxxxxx' email
>>>> address
>>>> is not associated with the account loging. Yahoo! Mail servers are
>>>> tricky
>>>> that way; your "Sender:" email address must either match your login ID,
>>>> or
>>>> be "verified" through a simple process. I should have used,
>>>> 'nxxxxxx@xxxxxx', which *is* associated with the login ID. After
>>>> removing
>>>> the period, the email was successfully sent:
>>>>
>>>> | X-Message-Delivery: Vj0zLjQuMDt1cz0wO2w9MDthPTA=
>>>> | X-Message-Status: n:0
>>>> | X-SID-PRA: Proper Name <nxxxxxx@xxxxxx>
>>>> | X-SID-Result: None
>>>> | X-Message-Info:
>>>> R00BdL5giqp+ASWiiiiklZpQVesjaQbZZVa7WT12mHu8obP3LDE073dNb5gK8RDzYuWKpJ7oxLMiIWghB7zsIpTwZqfMIS/c
>>>> | Received: from smtp116.sbc.mail.sp1.yahoo.com ([69.147.64.89]) by
>>>> bay0-mc9-f16.bay0.hotmail.com with Microsoft SMTPSVC(6.0.3790.2668);
>>>> | Tue, 23 Sep 2008 02:51:34 -0700
>>>> | Received: (qmail 60177 invoked from network); 23 Sep 2008
>>>> 09:51:35 -0000
>>>> | DomainKey-Signature: a=rsa-sha1; q=dns; c=nofws;
>>>> | s=s1024; d=yahoo.com;
>>>> |
>>>> h=Received:X-YMail-OSG:X-Yahoo-Newman-Property:Message-ID:From:To:Subject:Date:MIME-Version:Content-Type:X-Priority:X-MSMail-Priority:Importance:X-Mailer:X-MimeOLE;
>>>> |
>>>> b=4IcgHwA5FU5oqfk3m6YhimYmms0Wu0MMzYlsz6fWENDClCFoQQ3fKjC8OdDa5gBtsxbpovg8OuFerKNcTm7zvwVFVHbaD2RRDPX2l1rHFxZ8KN1LqAlW5m1gHC3u2FQDmr2rRibq4sq6k8juGAczbJejzrIw+B1QJkMVaj0JoMA=
>>>> ;
>>>> | Received: from unknown (HELO KOZUE) (ssglogin@xxxxxx with
>>>> login)
>>>> | by smtp116.sbc.mail.sp1.yahoo.com with SMTP; 23 Sep 2008
>>>> 09:51:34 -0000
>>>> | X-YMail-OSG:
>>>> 1I67jPcVM1miHxLe20_FJNHpW4LVQO2P9.8PrDzGWYRMaRxKojYB7ZhEGCiS0pAbJmx9Z5Fd48u105Uhb4jIGF9kPuf4aURE6SrjQisOgA--
>>>> | X-Yahoo-Newman-Property: ymail-3
>>>> | Message-ID: <7094337EDF364DBA8AFAC22C6A346242@xxxxxx>
>>>> | From: "Proper Name" <nxxxxxx@xxxxxx>
>>>> | To: <nxxxxxx@xxxxxx>
>>>> | Subject: [TEST] Send error?
>>>> | Date: Tue, 23 Sep 2008 02:51:28 -0700
>>>> | MIME-Version: 1.0
>>>> | Content-Type: multipart/alternative;
>>>> | boundary="----=_NextPart_000_0038_01C91D27.468FD090"
>>>> | X-Priority: 3
>>>> | X-MSMail-Priority: Normal
>>>> | Importance: Normal
>>>> | X-Mailer: Microsoft Windows Live Mail 12.0.1606
>>>> | X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
>>>> | Return-Path: nxxxxxx@xxxxxx
>>>> | X-OriginalArrivalTime: 23 Sep 2008 09:51:34.0994 (UTC)
>>>> FILETIME=[F7028320:01C91D61]
>>>>
>>>> Anyway, I hope this illustrates the need to include the *entire* error
>>>> message, not just some failure code. There may be a clue in the
>>>> information
>>>> you failed to provide. But it isn't a failure of WLM to connect with
>>>> 'smtp.att.yahoo.com'; my headers are from a test message making just
>>>> that
>>>> connection.
>>>>
>>>> --
>>>> Norman
>>>> ~Oh Lord, why have you come
>>>> ~To Konnyu, with the Lion and the Drum
>>>
 

My Computer

©

©LarryEº

#14
I'll keep watching this thread to see if anything turns up. Thanks
--
©LarryEº

"Gary VanderMolen" <Gary@xxxxxx> wrote in message
news:ecHu0xmHJHA.2296@xxxxxx

> Agreed. Over the past 19 months I've seen very few reports
> of antivirus-type trouble from those running OneCare.
> For the few that have reported trouble, though, we've eliminated
> pretty much every other possible culprit. I'm still waiting to hear
> if a OneCare uninstall solved their problem.
>
> --
> Gary VanderMolen, MS-MVP (Mail)
>
>
> "©LarryEº" <me@xxxxxx> wrote in message
> news:eLhBvAkHJHA.2860@xxxxxx

>> Gary, I have Live OneCare and haven't had any problem sending or
>> receiving
>> e-mails. Vista Ultimate x86
>> --
>> ©LarryEº
>>
>> "Gary VanderMolen" <Gary@xxxxxx> wrote in message
>> news:uU0AD$fHJHA.3504@xxxxxx

>>> My money is on OneCare being the culprit.
>>> It hasn't been a problem in the past, but the last few days there
>>> have been several reports of send failures from users running OneCare.
>>>
>>> --
>>> Gary VanderMolen, MS-MVP (Mail)
>>>
>>>
>>> "Brian Layzell" <balayzell@xxxxxx> wrote in message
>>> news:OqgCk.833$fD.753@xxxxxx
>>>> Thanks for everyone's help so far. First, I tried to disable virus
>>>> protection (MS OneCare) and that did not help. I haven't had time to
>>>> uninstall and reinstall OneCare at this time but I'm not convinced this
>>>> is
>>>> the problem.
>>>>
>>>> Here's the detailed error text and the Live Mail log text for the same
>>>> error:
>>>>
>>>> Error message text:
>>>>
>>>> Unable to send or receive messages for the Att (pslayzell) account.
>>>> Your
>>>> server has unexpectedly terminated the connection. Possible causes for
>>>> this
>>>> include server problems, network problems, or a long period of
>>>> inactivity.
>>>> Server: 'pop.att.yahoo.com'
>>>> Windows Live Mail Error ID: 0x800CCC0F
>>>> Protocol: POP3
>>>> Port: 995
>>>> Secure(SSL): Yes
>>>>
>>>> Here's the text from the log file:
>>>>
>>>> * Log opened: 2008-09-23T11:41:26Z
>>>> *
>>>> Microsoft Windows Live Mail RT Lib
>>>> 12.0.1606*********************************************************************************
>>>> [07:41:27.32] Contacts_Storage:
>>>> CContactStorage::SetUser@xxxxxx:
>>>> SetUser finished for real, with hr=0x0
>>>> [07:41:27.33] Contacts_Storage:
>>>> CContactStorage::BindToPool@xxxxxx: BindToPool for real, sot: 8
>>>> finished
>>>> with hr=0x0
>>>> [07:41:27.33] Contacts_Storage:
>>>> CContactStorage::BindToPool@xxxxxx: BindToPool for real, sot: 4
>>>> finished
>>>> with hr=0x0
>>>> [07:41:27.33] Contacts_Storage:
>>>> CContactStorage::BindToPool@xxxxxx: BindToPool for real, sot: 5
>>>> finished
>>>> with hr=0x0
>>>> [07:41:27.41] Contacts_Storage:
>>>> CContactStorage::BindToPool@xxxxxx: BindToPool for real, sot: 3
>>>> finished
>>>> with hr=0x0
>>>> [07:44:39.50] Contacts_Storage:
>>>> CContactStorage::SetUser@xxxxxx:
>>>> SetUser finished for real, with hr=0x0
>>>> [07:44:39.50] Contacts_Storage:
>>>> CContactStorage::SetUser@xxxxxx:
>>>> SetUser finished for real, with hr=0x0
>>>> [07:44:39.55] SMTP: [db] Connecting to
>>>> 'smtp.att.yahoo.com' on port 465.
>>>> [07:44:40.08] SMTP: [db] srv_name =
>>>> "smtp.att.yahoo.com"
>>>> srv_addr = 68.142.198.11:465
>>>> [07:44:40.15] SMTP: [db] Negotiating secure
>>>> connection
>>>> with 'Microsoft Unified Security Protocol Provider'.
>>>> [07:44:40.32] SMTP: [db] Connection to
>>>> 'smtp.att.yahoo.com' closed.
>>>> [07:44:40.32] SMTP: [db] Connecting to
>>>> 'smtp.att.yahoo.com' on port 465.
>>>> [07:44:40.39] SMTP: [db] Connection to
>>>> 'smtp.att.yahoo.com' closed.
>>>> [07:44:40.39] SMTP: [db] ERROR: "Your server has
>>>> unexpectedly terminated the connection. Possible causes for this
>>>> include
>>>> server problems, network problems, or a long period of inactivity.",
>>>> hr=800ccc0f
>>>> *********************************************************************************
>>>> *
>>>> * Log closed (normally) at 2008-09-23T11:44:58Z
>>>>
>>>> Thanks again,
>>>> Brian
>>>>
>>>>
>>>> "N. Miller" <anonymous@xxxxxx> wrote in message
>>>> news:y2uge177u52z.dlg@xxxxxx
>>>>> On Mon, 22 Sep 2008 13:54:47 -0400, Brian Layzell wrote:
>>>>>
>>>>>> Hi,
>>>>>> Sending emails from Windows Live Mail has stopped working. This was
>>>>>> working
>>>>>> fine then just quit working one day. No known changes have taken
>>>>>> place
>>>>>> on
>>>>>> PC.
>>>>>>
>>>>>> Symptoms:
>>>>>> . Get mail works fine
>>>>>> . Send mail results in "0x800CCC0F IXP_E_CONNECTION_DROPPED
>>>>>> Connection
>>>>>> closed" error - every time
>>>>>> . Tried another account on same PC - same problem
>>>>>> . Tried mail account on different PC on same home network (wired) -
>>>>>> send
>>>>>> works fine on the other Vista computer (with Live Mail too).
>>>>>> . Sending mail works from Mail on ISP's website
>>>>>> . Problem still exists with Window's Firewall off
>>>>>>
>>>>>> Configuration:
>>>>>> . Live Mail version 12.0.1606
>>>>>> . Windows Vista
>>>>>> . Wireless to home network
>>>>>> . ATT Yahoo mail server
>>>>>> . SMTP setting: secure SSL connection, port 465, server requires
>>>>>> authentication (security required by ISP)
>>>>>>
>>>>>> Any help would be appreciated. Thank you.
>>>>>
>>>>> I just tried to send myself an email through 'smtp.att.yahoo.com:465'
>>>>> w/SSL.
>>>>> I got an error. Not quite the same as yours:
>>>>>
>>>>> | Windows Live Mail Error ID: 0x800CCC78
>>>>>
>>>>> However, there is much more to my error than that line. I clicked in
>>>>> the
>>>>> message window which popped up with the error, and then did a
>>>>> right-click,
>>>>> copy. The entire message, pasted from my clipboard:
>>>>>
>>>>> | The message could not be sent because the server rejected the
>>>>> sender's
>>>>> e-mail address. The sender's e-mail address was 'x.xxxxxx@xxxxxx'.
>>>>> |
>>>>> | Subject '[TEST] Send error?'
>>>>> | Server Error: 553
>>>>> | Server Response: 553 From: address not verified; see
>>>>> http://help.yahoo.com/l/us/yahoo/mail/original/manage/sendfrom-07.html
>>>>> | Server: 'smtp.att.yahoo.com'
>>>>> | Windows Live Mail Error ID: 0x800CCC78
>>>>> | Protocol: SMTP
>>>>> | Port: 465
>>>>> | Secure(SSL): Yes
>>>>>
>>>>> Do you see the difference between the abbreviated error you posted
>>>>> (leaving
>>>>> us to do an Internet search on:
>>>>>
>>>>> | "0x800CCC0F IXP_E_CONNECTION_DROPPED Connection closed"
>>>>>
>>>>> And hope that we find something relevant?
>>>>>
>>>>> BTW, the problem in this case is that the 'n.xxxxxx@xxxxxx' email
>>>>> address
>>>>> is not associated with the account loging. Yahoo! Mail servers are
>>>>> tricky
>>>>> that way; your "Sender:" email address must either match your login
>>>>> ID,
>>>>> or
>>>>> be "verified" through a simple process. I should have used,
>>>>> 'nxxxxxx@xxxxxx', which *is* associated with the login ID. After
>>>>> removing
>>>>> the period, the email was successfully sent:
>>>>>
>>>>> | X-Message-Delivery: Vj0zLjQuMDt1cz0wO2w9MDthPTA=
>>>>> | X-Message-Status: n:0
>>>>> | X-SID-PRA: Proper Name <nxxxxxx@xxxxxx>
>>>>> | X-SID-Result: None
>>>>> | X-Message-Info:
>>>>> R00BdL5giqp+ASWiiiiklZpQVesjaQbZZVa7WT12mHu8obP3LDE073dNb5gK8RDzYuWKpJ7oxLMiIWghB7zsIpTwZqfMIS/c
>>>>> | Received: from smtp116.sbc.mail.sp1.yahoo.com ([69.147.64.89]) by
>>>>> bay0-mc9-f16.bay0.hotmail.com with Microsoft SMTPSVC(6.0.3790.2668);
>>>>> | Tue, 23 Sep 2008 02:51:34 -0700
>>>>> | Received: (qmail 60177 invoked from network); 23 Sep 2008
>>>>> 09:51:35 -0000
>>>>> | DomainKey-Signature: a=rsa-sha1; q=dns; c=nofws;
>>>>> | s=s1024; d=yahoo.com;
>>>>> |
>>>>> h=Received:X-YMail-OSG:X-Yahoo-Newman-Property:Message-ID:From:To:Subject:Date:MIME-Version:Content-Type:X-Priority:X-MSMail-Priority:Importance:X-Mailer:X-MimeOLE;
>>>>> |
>>>>> b=4IcgHwA5FU5oqfk3m6YhimYmms0Wu0MMzYlsz6fWENDClCFoQQ3fKjC8OdDa5gBtsxbpovg8OuFerKNcTm7zvwVFVHbaD2RRDPX2l1rHFxZ8KN1LqAlW5m1gHC3u2FQDmr2rRibq4sq6k8juGAczbJejzrIw+B1QJkMVaj0JoMA=
>>>>> ;
>>>>> | Received: from unknown (HELO KOZUE) (ssglogin@xxxxxx with
>>>>> login)
>>>>> | by smtp116.sbc.mail.sp1.yahoo.com with SMTP; 23 Sep 2008
>>>>> 09:51:34 -0000
>>>>> | X-YMail-OSG:
>>>>> 1I67jPcVM1miHxLe20_FJNHpW4LVQO2P9.8PrDzGWYRMaRxKojYB7ZhEGCiS0pAbJmx9Z5Fd48u105Uhb4jIGF9kPuf4aURE6SrjQisOgA--
>>>>> | X-Yahoo-Newman-Property: ymail-3
>>>>> | Message-ID: <7094337EDF364DBA8AFAC22C6A346242@xxxxxx>
>>>>> | From: "Proper Name" <nxxxxxx@xxxxxx>
>>>>> | To: <nxxxxxx@xxxxxx>
>>>>> | Subject: [TEST] Send error?
>>>>> | Date: Tue, 23 Sep 2008 02:51:28 -0700
>>>>> | MIME-Version: 1.0
>>>>> | Content-Type: multipart/alternative;
>>>>> | boundary="----=_NextPart_000_0038_01C91D27.468FD090"
>>>>> | X-Priority: 3
>>>>> | X-MSMail-Priority: Normal
>>>>> | Importance: Normal
>>>>> | X-Mailer: Microsoft Windows Live Mail 12.0.1606
>>>>> | X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
>>>>> | Return-Path: nxxxxxx@xxxxxx
>>>>> | X-OriginalArrivalTime: 23 Sep 2008 09:51:34.0994 (UTC)
>>>>> FILETIME=[F7028320:01C91D61]
>>>>>
>>>>> Anyway, I hope this illustrates the need to include the *entire* error
>>>>> message, not just some failure code. There may be a clue in the
>>>>> information
>>>>> you failed to provide. But it isn't a failure of WLM to connect with
>>>>> 'smtp.att.yahoo.com'; my headers are from a test message making just
>>>>> that
>>>>> connection.
>>>>>
>>>>> --
>>>>> Norman
>>>>> ~Oh Lord, why have you come
>>>>> ~To Konnyu, with the Lion and the Drum
>>>>
 

My Computer

sawdustar

New Member
Messages
28
#15
Well,

I've got the same problem. It's been working fine up until Tuesday of this week. Here's my error message:

Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity.
Subject 'message for bike ride'
Server: 'smtp.att.yahoo.com'
Windows Live Mail Error ID: 0x800CCC0F
Protocol: SMTP
Port: 465
Secure(SSL): Yes

Windows Vista Business Edition
2.0GHz Dual Core
4GB of Memory
500GB RAID
Windows Live Mail...recently installed and working....but not since Tuesday of this week.
 

My Computer

B

Brian Layzell

#16
No luck yet. Here's what I've tried:
* turn off Live OneCare service (in admin tools) - didn't work
* started Vista in safe mode with network - didn't work
* perform a system restore to Sep 7, when mail was working - didn't work
* installed new beta LiveMail - didn't work

Same problem each time.

I'll probably try AT&T tech support next (using my MS Equipt subscription
support). I'll be sure to post the resolution once it happens. It may take
a few more days since I need to find the time to continue to work this
problem.

Thanks again,
Brian


"Gary VanderMolen" <Gary@xxxxxx> wrote in message
news:ecHu0xmHJHA.2296@xxxxxx

> Agreed. Over the past 19 months I've seen very few reports
> of antivirus-type trouble from those running OneCare.
> For the few that have reported trouble, though, we've eliminated
> pretty much every other possible culprit. I'm still waiting to hear
> if a OneCare uninstall solved their problem.
>
> --
> Gary VanderMolen, MS-MVP (Mail)
>
>
> "©LarryEº" <me@xxxxxx> wrote in message
> news:eLhBvAkHJHA.2860@xxxxxx

>> Gary, I have Live OneCare and haven't had any problem sending or
>> receiving
>> e-mails. Vista Ultimate x86
>> --
>> ©LarryEº
>>
>> "Gary VanderMolen" <Gary@xxxxxx> wrote in message
>> news:uU0AD$fHJHA.3504@xxxxxx

>>> My money is on OneCare being the culprit.
>>> It hasn't been a problem in the past, but the last few days there
>>> have been several reports of send failures from users running OneCare.
>>>
>>> --
>>> Gary VanderMolen, MS-MVP (Mail)
>>>
>>>
>>> "Brian Layzell" <balayzell@xxxxxx> wrote in message
>>> news:OqgCk.833$fD.753@xxxxxx
>>>> Thanks for everyone's help so far. First, I tried to disable virus
>>>> protection (MS OneCare) and that did not help. I haven't had time to
>>>> uninstall and reinstall OneCare at this time but I'm not convinced this
>>>> is
>>>> the problem.
>>>>
>>>> Here's the detailed error text and the Live Mail log text for the same
>>>> error:
>>>>
>>>> Error message text:
>>>>
>>>> Unable to send or receive messages for the Att (pslayzell) account.
>>>> Your
>>>> server has unexpectedly terminated the connection. Possible causes for
>>>> this
>>>> include server problems, network problems, or a long period of
>>>> inactivity.
>>>> Server: 'pop.att.yahoo.com'
>>>> Windows Live Mail Error ID: 0x800CCC0F
>>>> Protocol: POP3
>>>> Port: 995
>>>> Secure(SSL): Yes
>>>>
>>>> Here's the text from the log file:
>>>>
>>>> * Log opened: 2008-09-23T11:41:26Z
>>>> *
>>>> Microsoft Windows Live Mail RT Lib
>>>> 12.0.1606*********************************************************************************
>>>> [07:41:27.32] Contacts_Storage:
>>>> CContactStorage::SetUser@xxxxxx:
>>>> SetUser finished for real, with hr=0x0
>>>> [07:41:27.33] Contacts_Storage:
>>>> CContactStorage::BindToPool@xxxxxx: BindToPool for real, sot: 8
>>>> finished
>>>> with hr=0x0
>>>> [07:41:27.33] Contacts_Storage:
>>>> CContactStorage::BindToPool@xxxxxx: BindToPool for real, sot: 4
>>>> finished
>>>> with hr=0x0
>>>> [07:41:27.33] Contacts_Storage:
>>>> CContactStorage::BindToPool@xxxxxx: BindToPool for real, sot: 5
>>>> finished
>>>> with hr=0x0
>>>> [07:41:27.41] Contacts_Storage:
>>>> CContactStorage::BindToPool@xxxxxx: BindToPool for real, sot: 3
>>>> finished
>>>> with hr=0x0
>>>> [07:44:39.50] Contacts_Storage:
>>>> CContactStorage::SetUser@xxxxxx:
>>>> SetUser finished for real, with hr=0x0
>>>> [07:44:39.50] Contacts_Storage:
>>>> CContactStorage::SetUser@xxxxxx:
>>>> SetUser finished for real, with hr=0x0
>>>> [07:44:39.55] SMTP: [db] Connecting to
>>>> 'smtp.att.yahoo.com' on port 465.
>>>> [07:44:40.08] SMTP: [db] srv_name =
>>>> "smtp.att.yahoo.com"
>>>> srv_addr = 68.142.198.11:465
>>>> [07:44:40.15] SMTP: [db] Negotiating secure
>>>> connection
>>>> with 'Microsoft Unified Security Protocol Provider'.
>>>> [07:44:40.32] SMTP: [db] Connection to
>>>> 'smtp.att.yahoo.com' closed.
>>>> [07:44:40.32] SMTP: [db] Connecting to
>>>> 'smtp.att.yahoo.com' on port 465.
>>>> [07:44:40.39] SMTP: [db] Connection to
>>>> 'smtp.att.yahoo.com' closed.
>>>> [07:44:40.39] SMTP: [db] ERROR: "Your server has
>>>> unexpectedly terminated the connection. Possible causes for this
>>>> include
>>>> server problems, network problems, or a long period of inactivity.",
>>>> hr=800ccc0f
>>>> *********************************************************************************
>>>> *
>>>> * Log closed (normally) at 2008-09-23T11:44:58Z
>>>>
>>>> Thanks again,
>>>> Brian
>>>>
>>>>
>>>> "N. Miller" <anonymous@xxxxxx> wrote in message
>>>> news:y2uge177u52z.dlg@xxxxxx
>>>>> On Mon, 22 Sep 2008 13:54:47 -0400, Brian Layzell wrote:
>>>>>
>>>>>> Hi,
>>>>>> Sending emails from Windows Live Mail has stopped working. This was
>>>>>> working
>>>>>> fine then just quit working one day. No known changes have taken
>>>>>> place
>>>>>> on
>>>>>> PC.
>>>>>>
>>>>>> Symptoms:
>>>>>> . Get mail works fine
>>>>>> . Send mail results in "0x800CCC0F IXP_E_CONNECTION_DROPPED
>>>>>> Connection
>>>>>> closed" error - every time
>>>>>> . Tried another account on same PC - same problem
>>>>>> . Tried mail account on different PC on same home network (wired) -
>>>>>> send
>>>>>> works fine on the other Vista computer (with Live Mail too).
>>>>>> . Sending mail works from Mail on ISP's website
>>>>>> . Problem still exists with Window's Firewall off
>>>>>>
>>>>>> Configuration:
>>>>>> . Live Mail version 12.0.1606
>>>>>> . Windows Vista
>>>>>> . Wireless to home network
>>>>>> . ATT Yahoo mail server
>>>>>> . SMTP setting: secure SSL connection, port 465, server requires
>>>>>> authentication (security required by ISP)
>>>>>>
>>>>>> Any help would be appreciated. Thank you.
>>>>>
>>>>> I just tried to send myself an email through 'smtp.att.yahoo.com:465'
>>>>> w/SSL.
>>>>> I got an error. Not quite the same as yours:
>>>>>
>>>>> | Windows Live Mail Error ID: 0x800CCC78
>>>>>
>>>>> However, there is much more to my error than that line. I clicked in
>>>>> the
>>>>> message window which popped up with the error, and then did a
>>>>> right-click,
>>>>> copy. The entire message, pasted from my clipboard:
>>>>>
>>>>> | The message could not be sent because the server rejected the
>>>>> sender's
>>>>> e-mail address. The sender's e-mail address was 'x.xxxxxx@xxxxxx'.
>>>>> |
>>>>> | Subject '[TEST] Send error?'
>>>>> | Server Error: 553
>>>>> | Server Response: 553 From: address not verified; see
>>>>> http://help.yahoo.com/l/us/yahoo/mail/original/manage/sendfrom-07.html
>>>>> | Server: 'smtp.att.yahoo.com'
>>>>> | Windows Live Mail Error ID: 0x800CCC78
>>>>> | Protocol: SMTP
>>>>> | Port: 465
>>>>> | Secure(SSL): Yes
>>>>>
>>>>> Do you see the difference between the abbreviated error you posted
>>>>> (leaving
>>>>> us to do an Internet search on:
>>>>>
>>>>> | "0x800CCC0F IXP_E_CONNECTION_DROPPED Connection closed"
>>>>>
>>>>> And hope that we find something relevant?
>>>>>
>>>>> BTW, the problem in this case is that the 'n.xxxxxx@xxxxxx' email
>>>>> address
>>>>> is not associated with the account loging. Yahoo! Mail servers are
>>>>> tricky
>>>>> that way; your "Sender:" email address must either match your login
>>>>> ID,
>>>>> or
>>>>> be "verified" through a simple process. I should have used,
>>>>> 'nxxxxxx@xxxxxx', which *is* associated with the login ID. After
>>>>> removing
>>>>> the period, the email was successfully sent:
>>>>>
>>>>> | X-Message-Delivery: Vj0zLjQuMDt1cz0wO2w9MDthPTA=
>>>>> | X-Message-Status: n:0
>>>>> | X-SID-PRA: Proper Name <nxxxxxx@xxxxxx>
>>>>> | X-SID-Result: None
>>>>> | X-Message-Info:
>>>>> R00BdL5giqp+ASWiiiiklZpQVesjaQbZZVa7WT12mHu8obP3LDE073dNb5gK8RDzYuWKpJ7oxLMiIWghB7zsIpTwZqfMIS/c
>>>>> | Received: from smtp116.sbc.mail.sp1.yahoo.com ([69.147.64.89]) by
>>>>> bay0-mc9-f16.bay0.hotmail.com with Microsoft SMTPSVC(6.0.3790.2668);
>>>>> | Tue, 23 Sep 2008 02:51:34 -0700
>>>>> | Received: (qmail 60177 invoked from network); 23 Sep 2008
>>>>> 09:51:35 -0000
>>>>> | DomainKey-Signature: a=rsa-sha1; q=dns; c=nofws;
>>>>> | s=s1024; d=yahoo.com;
>>>>> |
>>>>> h=Received:X-YMail-OSG:X-Yahoo-Newman-Property:Message-ID:From:To:Subject:Date:MIME-Version:Content-Type:X-Priority:X-MSMail-Priority:Importance:X-Mailer:X-MimeOLE;
>>>>> |
>>>>> b=4IcgHwA5FU5oqfk3m6YhimYmms0Wu0MMzYlsz6fWENDClCFoQQ3fKjC8OdDa5gBtsxbpovg8OuFerKNcTm7zvwVFVHbaD2RRDPX2l1rHFxZ8KN1LqAlW5m1gHC3u2FQDmr2rRibq4sq6k8juGAczbJejzrIw+B1QJkMVaj0JoMA=
>>>>> ;
>>>>> | Received: from unknown (HELO KOZUE) (ssglogin@xxxxxx with
>>>>> login)
>>>>> | by smtp116.sbc.mail.sp1.yahoo.com with SMTP; 23 Sep 2008
>>>>> 09:51:34 -0000
>>>>> | X-YMail-OSG:
>>>>> 1I67jPcVM1miHxLe20_FJNHpW4LVQO2P9.8PrDzGWYRMaRxKojYB7ZhEGCiS0pAbJmx9Z5Fd48u105Uhb4jIGF9kPuf4aURE6SrjQisOgA--
>>>>> | X-Yahoo-Newman-Property: ymail-3
>>>>> | Message-ID: <7094337EDF364DBA8AFAC22C6A346242@xxxxxx>
>>>>> | From: "Proper Name" <nxxxxxx@xxxxxx>
>>>>> | To: <nxxxxxx@xxxxxx>
>>>>> | Subject: [TEST] Send error?
>>>>> | Date: Tue, 23 Sep 2008 02:51:28 -0700
>>>>> | MIME-Version: 1.0
>>>>> | Content-Type: multipart/alternative;
>>>>> | boundary="----=_NextPart_000_0038_01C91D27.468FD090"
>>>>> | X-Priority: 3
>>>>> | X-MSMail-Priority: Normal
>>>>> | Importance: Normal
>>>>> | X-Mailer: Microsoft Windows Live Mail 12.0.1606
>>>>> | X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
>>>>> | Return-Path: nxxxxxx@xxxxxx
>>>>> | X-OriginalArrivalTime: 23 Sep 2008 09:51:34.0994 (UTC)
>>>>> FILETIME=[F7028320:01C91D61]
>>>>>
>>>>> Anyway, I hope this illustrates the need to include the *entire* error
>>>>> message, not just some failure code. There may be a clue in the
>>>>> information
>>>>> you failed to provide. But it isn't a failure of WLM to connect with
>>>>> 'smtp.att.yahoo.com'; my headers are from a test message making just
>>>>> that
>>>>> connection.
>>>>>
>>>>> --
>>>>> Norman
>>>>> ~Oh Lord, why have you come
>>>>> ~To Konnyu, with the Lion and the Drum
>>>>
 

My Computer

sawdustar

New Member
Messages
28
#17
Good Luck with AT&T support. I was online with them for about 2 hours tonight. No luck and no help at all. They told me to delete my mail account and I asked if I would loose any email messages....they say "No, you will not loose any email messages." Well....they lied. I lost all Inbox messages as well as all my Sent Mail messages.

If you research my posts on this forum? You'll find that the first problem was due to Norton Antivirus. The next problem was due to AT&T changing the smtp mail gateway name. This time???? I have no clue as to why I can't send email.

I too am using MS OneCare and have NEVER had an issue due to OneCare. This could be the first....but who knows.
 

My Computer

sawdustar

New Member
Messages
28
#18
Here's some info from my log file for Windows Live Mail:

[19:45:13.66] POP3: [db] Connecting to 'pop.att.yahoo.com' on port 995.
[19:45:13.74] POP3: [db] Negotiating secure connection with 'Microsoft Unified Security Protocol Provider'.
[19:45:13.90] POP3: [rx] +OK hello from popgate 2.40 on pop111.sbc.mail.sp1.yahoo.com
[19:45:13.90] POP3: [tx] USER xxxxxxxxxx@xxxxxxxxx.xxx
[19:45:13.98] POP3: [rx] +OK password required.
[19:45:13.98] POP3: [tx] PASS ****************
[19:45:14.40] POP3: [rx] +OK maildrop ready, 0 messages (0 octets) (10352788)
[19:45:14.40] POP3: [tx] STAT
[19:45:14.52] POP3: [rx] +OK 0 0
[19:45:14.52] POP3: [tx] QUIT
[19:45:14.64] POP3: [rx] +OK server signing off.
[19:45:14.64] POP3: [db] Connection to 'pop.att.yahoo.com' closed.
[19:46:05.56] SMTP: [db] Connecting to 'smtp.att.yahoo.com' on port 465.
[19:46:05.59] SMTP: [db] Negotiating secure connection with 'Microsoft Unified Security Protocol Provider'.
[19:46:05.68] SMTP: [db] Connection to 'smtp.att.yahoo.com' closed.
[19:46:05.68] SMTP: [db] Connecting to 'smtp.att.yahoo.com' on port 465.
[19:46:05.71] SMTP: [db] Connection to 'smtp.att.yahoo.com' closed.
[19:46:05.71] SMTP: [db] ERROR: "Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity.", hr=800ccc0f
*********************************************************************************
*
* Log closed (normally) at 2008-09-25T00:46:07Z
*
*********************************************************************************

So, what's the deal with 'Microsoft Unified Security Protocol Provider'?????? And what is it and what is it supposed to be doing??
 

My Computer

G

Gary VanderMolen

#19
You're very welcome.

--
Gary VanderMolen, MS-MVP (Mail)


"©LarryEº" <me@xxxxxx> wrote in message news:O1oT0YnHJHA.4564@xxxxxx

> I'll keep watching this thread to see if anything turns up. Thanks
> --
> ©LarryEº
>
> "Gary VanderMolen" <Gary@xxxxxx> wrote in message
> news:ecHu0xmHJHA.2296@xxxxxx

>> Agreed. Over the past 19 months I've seen very few reports
>> of antivirus-type trouble from those running OneCare.
>> For the few that have reported trouble, though, we've eliminated
>> pretty much every other possible culprit. I'm still waiting to hear
>> if a OneCare uninstall solved their problem.
>>
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>
>>
>> "©LarryEº" <me@xxxxxx> wrote in message
>> news:eLhBvAkHJHA.2860@xxxxxx

>>> Gary, I have Live OneCare and haven't had any problem sending or
>>> receiving
>>> e-mails. Vista Ultimate x86
>>> --
>>> ©LarryEº
>>>
>>> "Gary VanderMolen" <Gary@xxxxxx> wrote in message
>>> news:uU0AD$fHJHA.3504@xxxxxx
>>>> My money is on OneCare being the culprit.
>>>> It hasn't been a problem in the past, but the last few days there
>>>> have been several reports of send failures from users running OneCare.
>>>>
>>>> --
>>>> Gary VanderMolen, MS-MVP (Mail)
>>>>
>>>>
>>>> "Brian Layzell" <balayzell@xxxxxx> wrote in message
>>>> news:OqgCk.833$fD.753@xxxxxx
>>>>> Thanks for everyone's help so far. First, I tried to disable virus
>>>>> protection (MS OneCare) and that did not help. I haven't had time to
>>>>> uninstall and reinstall OneCare at this time but I'm not convinced this
>>>>> is
>>>>> the problem.
>>>>>
>>>>> Here's the detailed error text and the Live Mail log text for the same
>>>>> error:
>>>>>
>>>>> Error message text:
>>>>>
>>>>> Unable to send or receive messages for the Att (pslayzell) account.
>>>>> Your
>>>>> server has unexpectedly terminated the connection. Possible causes for
>>>>> this
>>>>> include server problems, network problems, or a long period of
>>>>> inactivity.
>>>>> Server: 'pop.att.yahoo.com'
>>>>> Windows Live Mail Error ID: 0x800CCC0F
>>>>> Protocol: POP3
>>>>> Port: 995
>>>>> Secure(SSL): Yes
>>>>>
>>>>> Here's the text from the log file:
>>>>>
>>>>> * Log opened: 2008-09-23T11:41:26Z
>>>>> *
>>>>> Microsoft Windows Live Mail RT Lib
>>>>> 12.0.1606*********************************************************************************
>>>>> [07:41:27.32] Contacts_Storage:
>>>>> CContactStorage::SetUser@xxxxxx:
>>>>> SetUser finished for real, with hr=0x0
>>>>> [07:41:27.33] Contacts_Storage:
>>>>> CContactStorage::BindToPool@xxxxxx: BindToPool for real, sot: 8
>>>>> finished
>>>>> with hr=0x0
>>>>> [07:41:27.33] Contacts_Storage:
>>>>> CContactStorage::BindToPool@xxxxxx: BindToPool for real, sot: 4
>>>>> finished
>>>>> with hr=0x0
>>>>> [07:41:27.33] Contacts_Storage:
>>>>> CContactStorage::BindToPool@xxxxxx: BindToPool for real, sot: 5
>>>>> finished
>>>>> with hr=0x0
>>>>> [07:41:27.41] Contacts_Storage:
>>>>> CContactStorage::BindToPool@xxxxxx: BindToPool for real, sot: 3
>>>>> finished
>>>>> with hr=0x0
>>>>> [07:44:39.50] Contacts_Storage:
>>>>> CContactStorage::SetUser@xxxxxx:
>>>>> SetUser finished for real, with hr=0x0
>>>>> [07:44:39.50] Contacts_Storage:
>>>>> CContactStorage::SetUser@xxxxxx:
>>>>> SetUser finished for real, with hr=0x0
>>>>> [07:44:39.55] SMTP: [db] Connecting to
>>>>> 'smtp.att.yahoo.com' on port 465.
>>>>> [07:44:40.08] SMTP: [db] srv_name =
>>>>> "smtp.att.yahoo.com"
>>>>> srv_addr = 68.142.198.11:465
>>>>> [07:44:40.15] SMTP: [db] Negotiating secure
>>>>> connection
>>>>> with 'Microsoft Unified Security Protocol Provider'.
>>>>> [07:44:40.32] SMTP: [db] Connection to
>>>>> 'smtp.att.yahoo.com' closed.
>>>>> [07:44:40.32] SMTP: [db] Connecting to
>>>>> 'smtp.att.yahoo.com' on port 465.
>>>>> [07:44:40.39] SMTP: [db] Connection to
>>>>> 'smtp.att.yahoo.com' closed.
>>>>> [07:44:40.39] SMTP: [db] ERROR: "Your server has
>>>>> unexpectedly terminated the connection. Possible causes for this
>>>>> include
>>>>> server problems, network problems, or a long period of inactivity.",
>>>>> hr=800ccc0f
>>>>> *********************************************************************************
>>>>> *
>>>>> * Log closed (normally) at 2008-09-23T11:44:58Z
>>>>>
>>>>> Thanks again,
>>>>> Brian
>>>>>
>>>>>
>>>>> "N. Miller" <anonymous@xxxxxx> wrote in message
>>>>> news:y2uge177u52z.dlg@xxxxxx
>>>>>> On Mon, 22 Sep 2008 13:54:47 -0400, Brian Layzell wrote:
>>>>>>
>>>>>>> Hi,
>>>>>>> Sending emails from Windows Live Mail has stopped working. This was
>>>>>>> working
>>>>>>> fine then just quit working one day. No known changes have taken
>>>>>>> place
>>>>>>> on
>>>>>>> PC.
>>>>>>>
>>>>>>> Symptoms:
>>>>>>> . Get mail works fine
>>>>>>> . Send mail results in "0x800CCC0F IXP_E_CONNECTION_DROPPED
>>>>>>> Connection
>>>>>>> closed" error - every time
>>>>>>> . Tried another account on same PC - same problem
>>>>>>> . Tried mail account on different PC on same home network (wired) -
>>>>>>> send
>>>>>>> works fine on the other Vista computer (with Live Mail too).
>>>>>>> . Sending mail works from Mail on ISP's website
>>>>>>> . Problem still exists with Window's Firewall off
>>>>>>>
>>>>>>> Configuration:
>>>>>>> . Live Mail version 12.0.1606
>>>>>>> . Windows Vista
>>>>>>> . Wireless to home network
>>>>>>> . ATT Yahoo mail server
>>>>>>> . SMTP setting: secure SSL connection, port 465, server requires
>>>>>>> authentication (security required by ISP)
>>>>>>>
>>>>>>> Any help would be appreciated. Thank you.
>>>>>>
>>>>>> I just tried to send myself an email through 'smtp.att.yahoo.com:465'
>>>>>> w/SSL.
>>>>>> I got an error. Not quite the same as yours:
>>>>>>
>>>>>> | Windows Live Mail Error ID: 0x800CCC78
>>>>>>
>>>>>> However, there is much more to my error than that line. I clicked in
>>>>>> the
>>>>>> message window which popped up with the error, and then did a
>>>>>> right-click,
>>>>>> copy. The entire message, pasted from my clipboard:
>>>>>>
>>>>>> | The message could not be sent because the server rejected the
>>>>>> sender's
>>>>>> e-mail address. The sender's e-mail address was 'x.xxxxxx@xxxxxx'.
>>>>>> |
>>>>>> | Subject '[TEST] Send error?'
>>>>>> | Server Error: 553
>>>>>> | Server Response: 553 From: address not verified; see
>>>>>> http://help.yahoo.com/l/us/yahoo/mail/original/manage/sendfrom-07.html
>>>>>> | Server: 'smtp.att.yahoo.com'
>>>>>> | Windows Live Mail Error ID: 0x800CCC78
>>>>>> | Protocol: SMTP
>>>>>> | Port: 465
>>>>>> | Secure(SSL): Yes
>>>>>>
>>>>>> Do you see the difference between the abbreviated error you posted
>>>>>> (leaving
>>>>>> us to do an Internet search on:
>>>>>>
>>>>>> | "0x800CCC0F IXP_E_CONNECTION_DROPPED Connection closed"
>>>>>>
>>>>>> And hope that we find something relevant?
>>>>>>
>>>>>> BTW, the problem in this case is that the 'n.xxxxxx@xxxxxx' email
>>>>>> address
>>>>>> is not associated with the account loging. Yahoo! Mail servers are
>>>>>> tricky
>>>>>> that way; your "Sender:" email address must either match your login
>>>>>> ID,
>>>>>> or
>>>>>> be "verified" through a simple process. I should have used,
>>>>>> 'nxxxxxx@xxxxxx', which *is* associated with the login ID. After
>>>>>> removing
>>>>>> the period, the email was successfully sent:
>>>>>>
>>>>>> | X-Message-Delivery: Vj0zLjQuMDt1cz0wO2w9MDthPTA=
>>>>>> | X-Message-Status: n:0
>>>>>> | X-SID-PRA: Proper Name <nxxxxxx@xxxxxx>
>>>>>> | X-SID-Result: None
>>>>>> | X-Message-Info:
>>>>>> R00BdL5giqp+ASWiiiiklZpQVesjaQbZZVa7WT12mHu8obP3LDE073dNb5gK8RDzYuWKpJ7oxLMiIWghB7zsIpTwZqfMIS/c
>>>>>> | Received: from smtp116.sbc.mail.sp1.yahoo.com ([69.147.64.89]) by
>>>>>> bay0-mc9-f16.bay0.hotmail.com with Microsoft SMTPSVC(6.0.3790.2668);
>>>>>> | Tue, 23 Sep 2008 02:51:34 -0700
>>>>>> | Received: (qmail 60177 invoked from network); 23 Sep 2008
>>>>>> 09:51:35 -0000
>>>>>> | DomainKey-Signature: a=rsa-sha1; q=dns; c=nofws;
>>>>>> | s=s1024; d=yahoo.com;
>>>>>> |
>>>>>> h=Received:X-YMail-OSG:X-Yahoo-Newman-Property:Message-ID:From:To:Subject:Date:MIME-Version:Content-Type:X-Priority:X-MSMail-Priority:Importance:X-Mailer:X-MimeOLE;
>>>>>> |
>>>>>> b=4IcgHwA5FU5oqfk3m6YhimYmms0Wu0MMzYlsz6fWENDClCFoQQ3fKjC8OdDa5gBtsxbpovg8OuFerKNcTm7zvwVFVHbaD2RRDPX2l1rHFxZ8KN1LqAlW5m1gHC3u2FQDmr2rRibq4sq6k8juGAczbJejzrIw+B1QJkMVaj0JoMA=
>>>>>> ;
>>>>>> | Received: from unknown (HELO KOZUE) (ssglogin@xxxxxx with
>>>>>> login)
>>>>>> | by smtp116.sbc.mail.sp1.yahoo.com with SMTP; 23 Sep 2008
>>>>>> 09:51:34 -0000
>>>>>> | X-YMail-OSG:
>>>>>> 1I67jPcVM1miHxLe20_FJNHpW4LVQO2P9.8PrDzGWYRMaRxKojYB7ZhEGCiS0pAbJmx9Z5Fd48u105Uhb4jIGF9kPuf4aURE6SrjQisOgA--
>>>>>> | X-Yahoo-Newman-Property: ymail-3
>>>>>> | Message-ID: <7094337EDF364DBA8AFAC22C6A346242@xxxxxx>
>>>>>> | From: "Proper Name" <nxxxxxx@xxxxxx>
>>>>>> | To: <nxxxxxx@xxxxxx>
>>>>>> | Subject: [TEST] Send error?
>>>>>> | Date: Tue, 23 Sep 2008 02:51:28 -0700
>>>>>> | MIME-Version: 1.0
>>>>>> | Content-Type: multipart/alternative;
>>>>>> | boundary="----=_NextPart_000_0038_01C91D27.468FD090"
>>>>>> | X-Priority: 3
>>>>>> | X-MSMail-Priority: Normal
>>>>>> | Importance: Normal
>>>>>> | X-Mailer: Microsoft Windows Live Mail 12.0.1606
>>>>>> | X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
>>>>>> | Return-Path: nxxxxxx@xxxxxx
>>>>>> | X-OriginalArrivalTime: 23 Sep 2008 09:51:34.0994 (UTC)
>>>>>> FILETIME=[F7028320:01C91D61]
>>>>>>
>>>>>> Anyway, I hope this illustrates the need to include the *entire* error
>>>>>> message, not just some failure code. There may be a clue in the
>>>>>> information
>>>>>> you failed to provide. But it isn't a failure of WLM to connect with
>>>>>> 'smtp.att.yahoo.com'; my headers are from a test message making just
>>>>>> that
>>>>>> connection.
>>>>>>
>>>>>> --
>>>>>> Norman
>>>>>> ~Oh Lord, why have you come
>>>>>> ~To Konnyu, with the Lion and the Drum
>>>>>
 

My Computer

G

Gary VanderMolen

#20
I doubt that AT&T tech support can do anything for you, but it
doesn't hurt to try.
Any chance you'll try a temporary uninstall of OneCare?

--
Gary VanderMolen, MS-MVP (Mail)


"Brian Layzell" <balayzell@xxxxxx> wrote in message news:pQBCk.1385$ZP4.109@xxxxxx

> No luck yet. Here's what I've tried:
> * turn off Live OneCare service (in admin tools) - didn't work
> * started Vista in safe mode with network - didn't work
> * perform a system restore to Sep 7, when mail was working - didn't work
> * installed new beta LiveMail - didn't work
>
> Same problem each time.
>
> I'll probably try AT&T tech support next (using my MS Equipt subscription
> support). I'll be sure to post the resolution once it happens. It may take
> a few more days since I need to find the time to continue to work this
> problem.
>
> Thanks again,
> Brian
>
>
> "Gary VanderMolen" <Gary@xxxxxx> wrote in message
> news:ecHu0xmHJHA.2296@xxxxxx

>> Agreed. Over the past 19 months I've seen very few reports
>> of antivirus-type trouble from those running OneCare.
>> For the few that have reported trouble, though, we've eliminated
>> pretty much every other possible culprit. I'm still waiting to hear
>> if a OneCare uninstall solved their problem.
>>
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>
>>
>> "©LarryEº" <me@xxxxxx> wrote in message
>> news:eLhBvAkHJHA.2860@xxxxxx

>>> Gary, I have Live OneCare and haven't had any problem sending or
>>> receiving
>>> e-mails. Vista Ultimate x86
>>> --
>>> ©LarryEº
>>>
>>> "Gary VanderMolen" <Gary@xxxxxx> wrote in message
>>> news:uU0AD$fHJHA.3504@xxxxxx
>>>> My money is on OneCare being the culprit.
>>>> It hasn't been a problem in the past, but the last few days there
>>>> have been several reports of send failures from users running OneCare.
>>>>
>>>> --
>>>> Gary VanderMolen, MS-MVP (Mail)
>>>>
>>>>
>>>> "Brian Layzell" <balayzell@xxxxxx> wrote in message
>>>> news:OqgCk.833$fD.753@xxxxxx
>>>>> Thanks for everyone's help so far. First, I tried to disable virus
>>>>> protection (MS OneCare) and that did not help. I haven't had time to
>>>>> uninstall and reinstall OneCare at this time but I'm not convinced this
>>>>> is
>>>>> the problem.
>>>>>
>>>>> Here's the detailed error text and the Live Mail log text for the same
>>>>> error:
>>>>>
>>>>> Error message text:
>>>>>
>>>>> Unable to send or receive messages for the Att (pslayzell) account.
>>>>> Your
>>>>> server has unexpectedly terminated the connection. Possible causes for
>>>>> this
>>>>> include server problems, network problems, or a long period of
>>>>> inactivity.
>>>>> Server: 'pop.att.yahoo.com'
>>>>> Windows Live Mail Error ID: 0x800CCC0F
>>>>> Protocol: POP3
>>>>> Port: 995
>>>>> Secure(SSL): Yes
>>>>>
>>>>> Here's the text from the log file:
>>>>>
>>>>> * Log opened: 2008-09-23T11:41:26Z
>>>>> *
>>>>> Microsoft Windows Live Mail RT Lib
>>>>> 12.0.1606*********************************************************************************
>>>>> [07:41:27.32] Contacts_Storage:
>>>>> CContactStorage::SetUser@xxxxxx:
>>>>> SetUser finished for real, with hr=0x0
>>>>> [07:41:27.33] Contacts_Storage:
>>>>> CContactStorage::BindToPool@xxxxxx: BindToPool for real, sot: 8
>>>>> finished
>>>>> with hr=0x0
>>>>> [07:41:27.33] Contacts_Storage:
>>>>> CContactStorage::BindToPool@xxxxxx: BindToPool for real, sot: 4
>>>>> finished
>>>>> with hr=0x0
>>>>> [07:41:27.33] Contacts_Storage:
>>>>> CContactStorage::BindToPool@xxxxxx: BindToPool for real, sot: 5
>>>>> finished
>>>>> with hr=0x0
>>>>> [07:41:27.41] Contacts_Storage:
>>>>> CContactStorage::BindToPool@xxxxxx: BindToPool for real, sot: 3
>>>>> finished
>>>>> with hr=0x0
>>>>> [07:44:39.50] Contacts_Storage:
>>>>> CContactStorage::SetUser@xxxxxx:
>>>>> SetUser finished for real, with hr=0x0
>>>>> [07:44:39.50] Contacts_Storage:
>>>>> CContactStorage::SetUser@xxxxxx:
>>>>> SetUser finished for real, with hr=0x0
>>>>> [07:44:39.55] SMTP: [db] Connecting to
>>>>> 'smtp.att.yahoo.com' on port 465.
>>>>> [07:44:40.08] SMTP: [db] srv_name =
>>>>> "smtp.att.yahoo.com"
>>>>> srv_addr = 68.142.198.11:465
>>>>> [07:44:40.15] SMTP: [db] Negotiating secure
>>>>> connection
>>>>> with 'Microsoft Unified Security Protocol Provider'.
>>>>> [07:44:40.32] SMTP: [db] Connection to
>>>>> 'smtp.att.yahoo.com' closed.
>>>>> [07:44:40.32] SMTP: [db] Connecting to
>>>>> 'smtp.att.yahoo.com' on port 465.
>>>>> [07:44:40.39] SMTP: [db] Connection to
>>>>> 'smtp.att.yahoo.com' closed.
>>>>> [07:44:40.39] SMTP: [db] ERROR: "Your server has
>>>>> unexpectedly terminated the connection. Possible causes for this
>>>>> include
>>>>> server problems, network problems, or a long period of inactivity.",
>>>>> hr=800ccc0f
>>>>> *********************************************************************************
>>>>> *
>>>>> * Log closed (normally) at 2008-09-23T11:44:58Z
>>>>>
>>>>> Thanks again,
>>>>> Brian
>>>>>
>>>>>
>>>>> "N. Miller" <anonymous@xxxxxx> wrote in message
>>>>> news:y2uge177u52z.dlg@xxxxxx
>>>>>> On Mon, 22 Sep 2008 13:54:47 -0400, Brian Layzell wrote:
>>>>>>
>>>>>>> Hi,
>>>>>>> Sending emails from Windows Live Mail has stopped working. This was
>>>>>>> working
>>>>>>> fine then just quit working one day. No known changes have taken
>>>>>>> place
>>>>>>> on
>>>>>>> PC.
>>>>>>>
>>>>>>> Symptoms:
>>>>>>> . Get mail works fine
>>>>>>> . Send mail results in "0x800CCC0F IXP_E_CONNECTION_DROPPED
>>>>>>> Connection
>>>>>>> closed" error - every time
>>>>>>> . Tried another account on same PC - same problem
>>>>>>> . Tried mail account on different PC on same home network (wired) -
>>>>>>> send
>>>>>>> works fine on the other Vista computer (with Live Mail too).
>>>>>>> . Sending mail works from Mail on ISP's website
>>>>>>> . Problem still exists with Window's Firewall off
>>>>>>>
>>>>>>> Configuration:
>>>>>>> . Live Mail version 12.0.1606
>>>>>>> . Windows Vista
>>>>>>> . Wireless to home network
>>>>>>> . ATT Yahoo mail server
>>>>>>> . SMTP setting: secure SSL connection, port 465, server requires
>>>>>>> authentication (security required by ISP)
>>>>>>>
>>>>>>> Any help would be appreciated. Thank you.
>>>>>>
>>>>>> I just tried to send myself an email through 'smtp.att.yahoo.com:465'
>>>>>> w/SSL.
>>>>>> I got an error. Not quite the same as yours:
>>>>>>
>>>>>> | Windows Live Mail Error ID: 0x800CCC78
>>>>>>
>>>>>> However, there is much more to my error than that line. I clicked in
>>>>>> the
>>>>>> message window which popped up with the error, and then did a
>>>>>> right-click,
>>>>>> copy. The entire message, pasted from my clipboard:
>>>>>>
>>>>>> | The message could not be sent because the server rejected the
>>>>>> sender's
>>>>>> e-mail address. The sender's e-mail address was 'x.xxxxxx@xxxxxx'.
>>>>>> |
>>>>>> | Subject '[TEST] Send error?'
>>>>>> | Server Error: 553
>>>>>> | Server Response: 553 From: address not verified; see
>>>>>> http://help.yahoo.com/l/us/yahoo/mail/original/manage/sendfrom-07.html
>>>>>> | Server: 'smtp.att.yahoo.com'
>>>>>> | Windows Live Mail Error ID: 0x800CCC78
>>>>>> | Protocol: SMTP
>>>>>> | Port: 465
>>>>>> | Secure(SSL): Yes
>>>>>>
>>>>>> Do you see the difference between the abbreviated error you posted
>>>>>> (leaving
>>>>>> us to do an Internet search on:
>>>>>>
>>>>>> | "0x800CCC0F IXP_E_CONNECTION_DROPPED Connection closed"
>>>>>>
>>>>>> And hope that we find something relevant?
>>>>>>
>>>>>> BTW, the problem in this case is that the 'n.xxxxxx@xxxxxx' email
>>>>>> address
>>>>>> is not associated with the account loging. Yahoo! Mail servers are
>>>>>> tricky
>>>>>> that way; your "Sender:" email address must either match your login
>>>>>> ID,
>>>>>> or
>>>>>> be "verified" through a simple process. I should have used,
>>>>>> 'nxxxxxx@xxxxxx', which *is* associated with the login ID. After
>>>>>> removing
>>>>>> the period, the email was successfully sent:
>>>>>>
>>>>>> | X-Message-Delivery: Vj0zLjQuMDt1cz0wO2w9MDthPTA=
>>>>>> | X-Message-Status: n:0
>>>>>> | X-SID-PRA: Proper Name <nxxxxxx@xxxxxx>
>>>>>> | X-SID-Result: None
>>>>>> | X-Message-Info:
>>>>>> R00BdL5giqp+ASWiiiiklZpQVesjaQbZZVa7WT12mHu8obP3LDE073dNb5gK8RDzYuWKpJ7oxLMiIWghB7zsIpTwZqfMIS/c
>>>>>> | Received: from smtp116.sbc.mail.sp1.yahoo.com ([69.147.64.89]) by
>>>>>> bay0-mc9-f16.bay0.hotmail.com with Microsoft SMTPSVC(6.0.3790.2668);
>>>>>> | Tue, 23 Sep 2008 02:51:34 -0700
>>>>>> | Received: (qmail 60177 invoked from network); 23 Sep 2008
>>>>>> 09:51:35 -0000
>>>>>> | DomainKey-Signature: a=rsa-sha1; q=dns; c=nofws;
>>>>>> | s=s1024; d=yahoo.com;
>>>>>> |
>>>>>> h=Received:X-YMail-OSG:X-Yahoo-Newman-Property:Message-ID:From:To:Subject:Date:MIME-Version:Content-Type:X-Priority:X-MSMail-Priority:Importance:X-Mailer:X-MimeOLE;
>>>>>> |
>>>>>> b=4IcgHwA5FU5oqfk3m6YhimYmms0Wu0MMzYlsz6fWENDClCFoQQ3fKjC8OdDa5gBtsxbpovg8OuFerKNcTm7zvwVFVHbaD2RRDPX2l1rHFxZ8KN1LqAlW5m1gHC3u2FQDmr2rRibq4sq6k8juGAczbJejzrIw+B1QJkMVaj0JoMA=
>>>>>> ;
>>>>>> | Received: from unknown (HELO KOZUE) (ssglogin@xxxxxx with
>>>>>> login)
>>>>>> | by smtp116.sbc.mail.sp1.yahoo.com with SMTP; 23 Sep 2008
>>>>>> 09:51:34 -0000
>>>>>> | X-YMail-OSG:
>>>>>> 1I67jPcVM1miHxLe20_FJNHpW4LVQO2P9.8PrDzGWYRMaRxKojYB7ZhEGCiS0pAbJmx9Z5Fd48u105Uhb4jIGF9kPuf4aURE6SrjQisOgA--
>>>>>> | X-Yahoo-Newman-Property: ymail-3
>>>>>> | Message-ID: <7094337EDF364DBA8AFAC22C6A346242@xxxxxx>
>>>>>> | From: "Proper Name" <nxxxxxx@xxxxxx>
>>>>>> | To: <nxxxxxx@xxxxxx>
>>>>>> | Subject: [TEST] Send error?
>>>>>> | Date: Tue, 23 Sep 2008 02:51:28 -0700
>>>>>> | MIME-Version: 1.0
>>>>>> | Content-Type: multipart/alternative;
>>>>>> | boundary="----=_NextPart_000_0038_01C91D27.468FD090"
>>>>>> | X-Priority: 3
>>>>>> | X-MSMail-Priority: Normal
>>>>>> | Importance: Normal
>>>>>> | X-Mailer: Microsoft Windows Live Mail 12.0.1606
>>>>>> | X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1606
>>>>>> | Return-Path: nxxxxxx@xxxxxx
>>>>>> | X-OriginalArrivalTime: 23 Sep 2008 09:51:34.0994 (UTC)
>>>>>> FILETIME=[F7028320:01C91D61]
>>>>>>
>>>>>> Anyway, I hope this illustrates the need to include the *entire* error
>>>>>> message, not just some failure code. There may be a clue in the
>>>>>> information
>>>>>> you failed to provide. But it isn't a failure of WLM to connect with
>>>>>> 'smtp.att.yahoo.com'; my headers are from a test message making just
>>>>>> that
>>>>>> connection.
>>>>>>
>>>>>> --
>>>>>> Norman
>>>>>> ~Oh Lord, why have you come
>>>>>> ~To Konnyu, with the Lion and the Drum
>>>>>
 

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