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server is unresponsive

L

lenny109

#1
Hi,
Over the last few weeks our server (Windows Server 2003 for small business
server Version 5.2 Service Pack 2) keeps becoming unresponsive. For the last
few weeks it has happened on a Tuesday and a Thursday evening. When trying
to log on first thing in the morning we have been unable to. I made some
changes to the backup program today (Genie Backup Manager Server Edition
7.0) and set it doing a backup. After a couple of minutes the server again
crashed (just became unresponsive and everybody lost connection to it via
the network and on the actual server its self the keyboard and mouse would
not work). I thought that maybe it is something to do with the backup as it
is usually set to 11.30pm so that could be causing it to crash on an
evening. We rebooted the server and didn't start the backup again but 10
minutes later exactly the same problem. There is nothing displaying in the
Event Viewer except for 'The previous system shutdown was unexpected' from
when we have had to hard reboot via the on button. There is lots of room on
the HD. Automatic updates are set to update everyday at 12. Because nothing
is appearing in the Event Viewer I am not really sure where to start in
diagnosing this problem. Any thoughts would be great.
Cheers
Lenny
 
L

Lanwench [MVP - Exchange]

#2
lenny109 <lenny@newsgroup> wrote:

> Hi,
> Over the last few weeks our server (Windows Server 2003 for small
> business server Version 5.2 Service Pack 2) keeps becoming
> unresponsive. For the last few weeks it has happened on a Tuesday and
> a Thursday evening. When trying to log on first thing in the morning
> we have been unable to. I made some changes to the backup program
> today (Genie Backup Manager Server Edition 7.0) and set it doing a backup.
> After a couple of minutes the server
> again crashed (just became unresponsive and everybody lost connection
> to it via the network and on the actual server its self the keyboard
> and mouse would not work). I thought that maybe it is something to do
> with the backup as it is usually set to 11.30pm so that could be
> causing it to crash on an evening. We rebooted the server and didn't
> start the backup again but 10 minutes later exactly the same problem.
> There is nothing displaying in the Event Viewer except for 'The
> previous system shutdown was unexpected' from when we have had to
> hard reboot via the on button. There is lots of room on the HD.
> Automatic updates are set to update everyday at 12. Because nothing
> is appearing in the Event Viewer I am not really sure where to start
> in diagnosing this problem. Any thoughts would be great. Cheers
> Lenny
If the whole system is freezing, nothing would be able to be written to the
event logs. This sort of thing is generally a hardware issue. What are you
backing up *to* ... tape?
 
M

Meinolf Weber [MVP-DS]

#3
Hello lenny109,

For SBS version better use:
microsoft.public.windows.server.sbs

Best regards

Meinolf Weber
Disclaimer: This posting is provided "AS IS" with no warranties, and confers
no rights.
** Please do NOT email, only reply to Newsgroups
** HELP us help YOU!!! http://www.blakjak.demon.co.uk/mul_crss.htm


> Hi,
> Over the last few weeks our server (Windows Server 2003 for small
> business
> server Version 5.2 Service Pack 2) keeps becoming unresponsive. For
> the last
> few weeks it has happened on a Tuesday and a Thursday evening. When
> trying
> to log on first thing in the morning we have been unable to. I made
> some
> changes to the backup program today (Genie Backup Manager Server
> Edition
> 7.0) and set it doing a backup. After a couple of minutes the server
> again
> crashed (just became unresponsive and everybody lost connection to it
> via
> the network and on the actual server its self the keyboard and mouse
> would
> not work). I thought that maybe it is something to do with the backup
> as it
> is usually set to 11.30pm so that could be causing it to crash on an
> evening. We rebooted the server and didn't start the backup again but
> 10
> minutes later exactly the same problem. There is nothing displaying in
> the
> Event Viewer except for 'The previous system shutdown was unexpected'
> from
> when we have had to hard reboot via the on button. There is lots of
> room on
> the HD. Automatic updates are set to update everyday at 12. Because
> nothing
> is appearing in the Event Viewer I am not really sure where to start
> in
> diagnosing this problem. Any thoughts would be great.
> Cheers
> Lenny
 
L

lenny109

#4
We are backing up to an external Hard Drive.

"Lanwench [MVP - Exchange]"
<lanwench@newsgroup> wrote in message
news:es9d5cKLKHA.5992@newsgroup

> lenny109 <lenny@newsgroup> wrote:

>> Hi,
>> Over the last few weeks our server (Windows Server 2003 for small
>> business server Version 5.2 Service Pack 2) keeps becoming
>> unresponsive. For the last few weeks it has happened on a Tuesday and
>> a Thursday evening. When trying to log on first thing in the morning
>> we have been unable to. I made some changes to the backup program
>> today (Genie Backup Manager Server Edition 7.0) and set it doing a
>> backup. After a couple of minutes the server
>> again crashed (just became unresponsive and everybody lost connection
>> to it via the network and on the actual server its self the keyboard
>> and mouse would not work). I thought that maybe it is something to do
>> with the backup as it is usually set to 11.30pm so that could be
>> causing it to crash on an evening. We rebooted the server and didn't
>> start the backup again but 10 minutes later exactly the same problem.
>> There is nothing displaying in the Event Viewer except for 'The
>> previous system shutdown was unexpected' from when we have had to
>> hard reboot via the on button. There is lots of room on the HD.
>> Automatic updates are set to update everyday at 12. Because nothing
>> is appearing in the Event Viewer I am not really sure where to start
>> in diagnosing this problem. Any thoughts would be great. Cheers
>> Lenny
>
> If the whole system is freezing, nothing would be able to be written to
> the event logs. This sort of thing is generally a hardware issue. What are
> you backing up *to* ... tape?
>
 
P

Phillip Windell

#5
> lenny109 <lenny@newsgroup> wrote:

>> causing it to crash on an evening. We rebooted the server and didn't
>> start the backup again but 10 minutes later exactly the same problem.
>> There is nothing displaying in the Event Viewer except for 'The
>> previous system shutdown was unexpected' from when we have had to
>> hard reboot via the on button. There is lots of room on the HD.
>> Automatic updates are set to update everyday at 12. Because nothing
>> is appearing in the Event Viewer I am not really sure where to start
>> in diagnosing this problem. Any thoughts would be great. Cheers
>> Lenny
I'd start by calling the hardware vendor. I'd suspect the motherboard or
CPU. Doubt it would be RAM chips since they usually generate some kind of
visible error message, blue screen, or spontaneous reboot.

If the hardware vendor verified the hardware is fine,...then I'd call
MS,...but I wouldn't call MS until that.

To me, this just doesn't seem like the kind of problem that you will find
and answer to in a news group thread.

--
Phillip Windell

The views expressed, are my own and not those of my employer, or Microsoft,
or anyone else associated with me, including my cats.
-----------------------------------------------------
 
P

Phillip Windell

#6
"lenny109" <lenny@newsgroup> wrote in message
news:OYGdnTlKcIngQgLXnZ2dnUVZ8jGdnZ2d@newsgroup

> We are backing up to an external Hard Drive.
You said it would do this even when the backup wasn't running,....but does
that mean the external HD was still attached or not attached?

--
Phillip Windell

The views expressed, are my own and not those of my employer, or Microsoft,
or anyone else associated with me, including my cats.
-----------------------------------------------------
 
L

lenny109

#7
The HD is attached all the time.


"Phillip Windell" <philwindell@newsgroup> wrote in message
news:%23EZHNvKLKHA.4516@newsgroup

>
> "lenny109" <lenny@newsgroup> wrote in message
> news:OYGdnTlKcIngQgLXnZ2dnUVZ8jGdnZ2d@newsgroup

>> We are backing up to an external Hard Drive.
>
> You said it would do this even when the backup wasn't running,....but does
> that mean the external HD was still attached or not attached?
>
> --
> Phillip Windell
>
> The views expressed, are my own and not those of my employer, or
> Microsoft,
> or anyone else associated with me, including my cats.
> -----------------------------------------------------
>
>
 
L

Lanwench [MVP - Exchange]

#9
lenny109 <lenny@newsgroup> wrote:

> Hi Phillip,
> I would be suppressed if you were right about not finding an answer
> in a news group thread but you might be right.
>
> The server is a few years old now so out of warranty. I Don't think
> HP are going to be interested in sorting this problem out without
> charging a lot.
AFAIK HP will still do phone support even for an out of warranty box - they
just won't dispatch a tech. Call and see.

You should see about getting that warranty reinstated, though. I don't like
to see production boxes without warranty support.

>
> Cheers
> Lenny
>

>>
>> I'd start by calling the hardware vendor. I'd suspect the
>> motherboard or CPU. Doubt it would be RAM chips since they usually
>> generate some kind of visible error message, blue screen, or
>> spontaneous reboot. If the hardware vendor verified the hardware is
>> fine,...then I'd call
>> MS,...but I wouldn't call MS until that.
>>
>> To me, this just doesn't seem like the kind of problem that you will
>> find and answer to in a news group thread.
>>
>> --
>> Phillip Windell
>>
>> The views expressed, are my own and not those of my employer, or
>> Microsoft,
>> or anyone else associated with me, including my cats.
>> -----------------------------------------------------
 
P

Phillip Windell

#10
(hehe) I knew what you meant. It could happen,...just saying I am doubful.

On the other post,...if the Ext HD is USB (hence easy to remove) how does it
perform with the drive not attached?

--
Phillip Windell

The views expressed, are my own and not those of my employer, or Microsoft,
or anyone else associated with me, including my cats.
-----------------------------------------------------

"lenny109" <lenny@newsgroup> wrote in message
news:oIGdnTHWdp-GdwLXnZ2dnUVZ8nSdnZ2d@newsgroup

>I mean surprised (not suppressed!)
>
>

>> I would be suppressed if you were right about not finding an answer in a
>> news group thread but you might be right.
>
>
 
P

Phillip Windell

#11
"Lanwench [MVP - Exchange]"
<lanwench@newsgroup> wrote in message
news:eE1ObVLLKHA.4236@newsgroup

> AFAIK HP will still do phone support even for an out of warranty box -
> they just won't dispatch a tech. Call and see.
I had one HP tech said that they would "support them forever". But I
haven't put that to the test,...I don't even have any old HP Servers in use
anymore.

--
Phillip Windell

The views expressed, are my own and not those of my employer, or Microsoft,
or anyone else associated with me, including my cats.
-----------------------------------------------------
 
K

Kevin Longley

#12
Could be failing internal fans or marginal power supply.

"lenny109" <lenny@newsgroup> wrote in message
news:5-qdnQ_lxNazCALXnZ2dnUVZ8hednZ2d@newsgroup

> Hi,
> Over the last few weeks our server (Windows Server 2003 for small business
> server Version 5.2 Service Pack 2) keeps becoming unresponsive. For the
> last few weeks it has happened on a Tuesday and a Thursday evening. When
> trying to log on first thing in the morning we have been unable to. I made
> some changes to the backup program today (Genie Backup Manager Server
> Edition 7.0) and set it doing a backup. After a couple of minutes the
> server again crashed (just became unresponsive and everybody lost
> connection to it via the network and on the actual server its self the
> keyboard and mouse would not work). I thought that maybe it is something
> to do with the backup as it is usually set to 11.30pm so that could be
> causing it to crash on an evening. We rebooted the server and didn't start
> the backup again but 10 minutes later exactly the same problem. There is
> nothing displaying in the Event Viewer except for 'The previous system
> shutdown was unexpected' from when we have had to hard reboot via the on
> button. There is lots of room on the HD. Automatic updates are set to
> update everyday at 12. Because nothing is appearing in the Event Viewer I
> am not really sure where to start in diagnosing this problem. Any thoughts
> would be great.
> Cheers
> Lenny
>
 
L

lenny109

#13
How can I test those without replacing straight away?

"Kevin Longley" <kwlongley@newsgroup> wrote in message
news:uTMidRPLKHA.1380@newsgroup

> Could be failing internal fans or marginal power supply.
>
> "lenny109" <lenny@newsgroup> wrote in message
> news:5-qdnQ_lxNazCALXnZ2dnUVZ8hednZ2d@newsgroup

>> Hi,
>> Over the last few weeks our server (Windows Server 2003 for small
>> business server Version 5.2 Service Pack 2) keeps becoming unresponsive.
>> For the last few weeks it has happened on a Tuesday and a Thursday
>> evening. When trying to log on first thing in the morning we have been
>> unable to. I made some changes to the backup program today (Genie Backup
>> Manager Server Edition 7.0) and set it doing a backup. After a couple of
>> minutes the server again crashed (just became unresponsive and everybody
>> lost connection to it via the network and on the actual server its self
>> the keyboard and mouse would not work). I thought that maybe it is
>> something to do with the backup as it is usually set to 11.30pm so that
>> could be causing it to crash on an evening. We rebooted the server and
>> didn't start the backup again but 10 minutes later exactly the same
>> problem. There is nothing displaying in the Event Viewer except for 'The
>> previous system shutdown was unexpected' from when we have had to hard
>> reboot via the on button. There is lots of room on the HD. Automatic
>> updates are set to update everyday at 12. Because nothing is appearing in
>> the Event Viewer I am not really sure where to start in diagnosing this
>> problem. Any thoughts would be great.
>> Cheers
>> Lenny
>>
>
 
L

Lanwench [MVP - Exchange]

#14
lenny109 <lenny@newsgroup> wrote:

> How can I test those without replacing straight away?
Dude, call HP. :-)


>
> "Kevin Longley" <kwlongley@newsgroup> wrote in message
> news:uTMidRPLKHA.1380@newsgroup

>> Could be failing internal fans or marginal power supply.
>>
>> "lenny109" <lenny@newsgroup> wrote in message
>> news:5-qdnQ_lxNazCALXnZ2dnUVZ8hednZ2d@newsgroup

>>> Hi,
>>> Over the last few weeks our server (Windows Server 2003 for small
>>> business server Version 5.2 Service Pack 2) keeps becoming
>>> unresponsive. For the last few weeks it has happened on a Tuesday
>>> and a Thursday evening. When trying to log on first thing in the
>>> morning we have been unable to. I made some changes to the backup
>>> program today (Genie Backup Manager Server Edition 7.0) and set it
>>> doing a backup. After a couple of minutes the server again crashed
>>> (just became unresponsive and everybody lost connection to it via
>>> the network and on the actual server its self the keyboard and
>>> mouse would not work). I thought that maybe it is something to do
>>> with the backup as it is usually set to 11.30pm so that could be
>>> causing it to crash on an evening. We rebooted the server and
>>> didn't start the backup again but 10 minutes later exactly the same
>>> problem. There is nothing displaying in the Event Viewer except for
>>> 'The previous system shutdown was unexpected' from when we have had
>>> to hard reboot via the on button. There is lots of room on the HD.
>>> Automatic updates are set to update everyday at 12. Because nothing
>>> is appearing in the Event Viewer I am not really sure where to
>>> start in diagnosing this problem. Any thoughts would be great. Cheers
>>> Lenny
 
K

Kevin Longley

#15
Either find a local technician or call hp.

"lenny109" <lenny@newsgroup> wrote in message
news:TqSdnfK89-_hVD3XnZ2dnUVZ8mmdnZ2d@newsgroup

> How can I test those without replacing straight away?
>
> "Kevin Longley" <kwlongley@newsgroup> wrote in message
> news:uTMidRPLKHA.1380@newsgroup

>> Could be failing internal fans or marginal power supply.
>>
>> "lenny109" <lenny@newsgroup> wrote in message
>> news:5-qdnQ_lxNazCALXnZ2dnUVZ8hednZ2d@newsgroup

>>> Hi,
>>> Over the last few weeks our server (Windows Server 2003 for small
>>> business server Version 5.2 Service Pack 2) keeps becoming unresponsive.
>>> For the last few weeks it has happened on a Tuesday and a Thursday
>>> evening. When trying to log on first thing in the morning we have been
>>> unable to. I made some changes to the backup program today (Genie Backup
>>> Manager Server Edition 7.0) and set it doing a backup. After a couple of
>>> minutes the server again crashed (just became unresponsive and everybody
>>> lost connection to it via the network and on the actual server its self
>>> the keyboard and mouse would not work). I thought that maybe it is
>>> something to do with the backup as it is usually set to 11.30pm so that
>>> could be causing it to crash on an evening. We rebooted the server and
>>> didn't start the backup again but 10 minutes later exactly the same
>>> problem. There is nothing displaying in the Event Viewer except for 'The
>>> previous system shutdown was unexpected' from when we have had to hard
>>> reboot via the on button. There is lots of room on the HD. Automatic
>>> updates are set to update everyday at 12. Because nothing is appearing
>>> in the Event Viewer I am not really sure where to start in diagnosing
>>> this problem. Any thoughts would be great.
>>> Cheers
>>> Lenny
>>>
>>
>
>