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Shared Printer Problem

T

tymcconnell

#1
>I have set up my Canon printer to be shared with my second, routed,

> computer.
>
> However, I'm not able to print from my second computer. I receive an
> "Error - Sent to Printer" message in my printer queue.
>
> Is it possible that the problem is that I have the wrong ports selected in
> both computers.
>
> If that's the problem, how do I find the name or number of the port in my
> host computer?
 

My Computer

T

Ty McConnell

#2
Forgive me, but I'm new to all this.

Question: What does "O/Ses" mean?

Question: How can I tell if the two computers are in the same Workgroup?

3) The computers are connected by a router on a wireless connection.

4) Yes, the "host" computer is connected to the Canon printer by a USB port.
(I think that's part of the problem. I don't know which port it is. It's the
first port on the lower-left side of my Hewlett-Packard Home Premium
computer, next to the "Digital Media Slot."

I hope this helps, a little.

"Cari (MS-MVP)" wrote:

> More info needed... MUCH more info.
>
> Like..... what O/Ses are the 2 PCs running, are they both in the same
> workgroup, can you access files from one to the other, how are they
> connected in the network (direct/routerswitch etc etc)
>
> By port I'm presuming you mean USB.... since it's a Canon, unless it's a
> VERY old Canon, it probably won't be LPT.... but it's always nice to get
> that information and very difficult, if not impossible to answer your query
> without it.
> --
> Cari (MS-MVP) Printing & Imaging
> www.coribright.com/windows
>
> "tymcconnell" <tymcconnell@xxxxxx> wrote in message
> news:uprJq%23uDJHA.4800@xxxxxx

> > >I have set up my Canon printer to be shared with my second, routed,
> >> computer.
> >>
> >> However, I'm not able to print from my second computer. I receive an
> >> "Error - Sent to Printer" message in my printer queue.
> >>
> >> Is it possible that the problem is that I have the wrong ports selected
> >> in
> >> both computers.
> >>
> >> If that's the problem, how do I find the name or number of the port in my
> >> host computer?
> >
>
 

My Computer

M

Malke

#3
Ty McConnell wrote:

Answers inline:

> Question: What does "O/Ses" mean?
Operating Systems.

> Question: How can I tell if the two computers are in the same Workgroup?
Vista - System>Advanced Settings (provide elevation authority)>Computer
Name.
XP - System>Computer Name tab.


> 3) The computers are connected by a router on a wireless connection.
>
> 4) Yes, the "host" computer is connected to the Canon printer by a USB
> port. (I think that's part of the problem. I don't know which port it is.
> It's the first port on the lower-left side of my Hewlett-Packard Home
> Premium computer, next to the "Digital Media Slot."
Your issue has nothing to do with ports. It is that you need to set up
file/printer sharing and then install the correct drivers for your printer
on the Vista machine. See below for general networking steps.

=====
Here are general network troubleshooting steps. Not everything may be
applicable to your situation, so just take the bits that are. It may look
daunting, but if you follow the steps at the links and suggestions below
systematically and calmly, you will have no difficulty in setting up your
sharing.

Excellent, thorough, yet easy to understand article about File/Printer
Sharing in Vista. Includes details about sharing printers as well as files
and folders:

http://technet.microsoft.com/en-us/library/bb727037.aspx

For XP, start by running the Network Setup Wizard on all machines (see
caveat in Item A below).

Problems sharing files between computers on a network are generally caused
by 1) a misconfigured firewall or overlooked firewall (including a stateful
firewall in a VPN); or 2) inadvertently running two firewalls such as the
built-in Windows Firewall and a third-party firewall; and/or 3) not having
identical user accounts and passwords on all Workgroup machines; 4) trying
to create shares where the operating system does not permit it.

A. Configure firewalls on all machines to allow the Local Area Network (LAN)
traffic as trusted. With Windows Firewall, this means allowing File/Printer
Sharing on the Exceptions tab. Normally running the Network Setup Wizard on
XP will take care of this for those machines.The only "gotcha" is that this
will turn on the XPSP2 Windows Firewall. If you aren't running a
third-party firewall or have an antivirus with "Internet Worm
Protection" (like Norton 2006/07) which acts as a firewall, then you're
fine. With third-party firewalls, I usually configure the LAN allowance
with an IP range. Ex. would be 192.168.1.0-192.168.1.254. Obviously you
would substitute your correct subnet. Do not run more than one firewall. DO
NOT TURN OFF FIREWALLS; CONFIGURE THEM CORRECTLY.

B. For ease of organization, put all computers in the same Workgroup. This
is done from the System applet in Control Panel, Computer Name tab.

C. Create matching user accounts and passwords on all machines. You do not
need to be logged into the same account on all machines and the passwords
assigned to each user account can be different; the accounts/passwords just
need to exist and match on all machines. DO NOT NEGLECT TO CREATE
PASSWORDS, EVEN IF ONLY SIMPLE ONES. If you wish a machine to boot directly
to the Desktop (into one particular user's account) for convenience, you
can do this. The instructions at this link work for both XP and Vista:

Configure Windows to Automatically Login (MVP Ramesh) -
http://windowsxp.mvps.org/Autologon.htm

D. If one or more of the computers is XP Pro or Media Center, turn off
Simple File Sharing (Folder Options>View tab).

E. Create shares as desired. XP Home does not permit sharing of users' home
directories or Program Files, but you can share folders inside those
directories. A better choice is to simply use the Shared Documents folder.
See the first link above for details about Vista sharing.

F. After you have file sharing working (and have tested this by exchanging a
file between all machines), if you want to share a printer connected
locally to one of your computers, share it out from that machine. Then go
to the printer mftr.'s website and download the latest drivers for the
correct operating system(s). Install them on the target machine(s). The
printer should be seen during the installation routine. If it is not,
install the drivers and then use the Add Printer Wizard. In some instances,
certain printers need to be installed as Local printers but that is outside
of this response.
=====

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
FAQ - http://www.elephantboycomputers.com/#FAQ
 

My Computer

T

Ty McConnell

#4
Thanks for all your help so far.

Another thing that is bothering me.

When I click on "status" in the "Maintenance" tab, I get a message:

"Printer status cannot be displayed with port that is currently running."

The printer is turned on, so shouldn't its status be available? I've tried a
lot of port combinations, but nothing seems to be working.

If you can provide additional advice and counsel about this problem, I'd be
very grateful.


"Malke" wrote:

> Ty McConnell wrote:
>
> Answers inline:
>

> > Question: What does "O/Ses" mean?
>
> Operating Systems.
>

> > Question: How can I tell if the two computers are in the same Workgroup?
>
> Vista - System>Advanced Settings (provide elevation authority)>Computer
> Name.
> XP - System>Computer Name tab.
>
>

> > 3) The computers are connected by a router on a wireless connection.
> >
> > 4) Yes, the "host" computer is connected to the Canon printer by a USB
> > port. (I think that's part of the problem. I don't know which port it is.
> > It's the first port on the lower-left side of my Hewlett-Packard Home
> > Premium computer, next to the "Digital Media Slot."
>
> Your issue has nothing to do with ports. It is that you need to set up
> file/printer sharing and then install the correct drivers for your printer
> on the Vista machine. See below for general networking steps.
>
> =====
> Here are general network troubleshooting steps. Not everything may be
> applicable to your situation, so just take the bits that are. It may look
> daunting, but if you follow the steps at the links and suggestions below
> systematically and calmly, you will have no difficulty in setting up your
> sharing.
>
> Excellent, thorough, yet easy to understand article about File/Printer
> Sharing in Vista. Includes details about sharing printers as well as files
> and folders:
>
> http://technet.microsoft.com/en-us/library/bb727037.aspx
>
> For XP, start by running the Network Setup Wizard on all machines (see
> caveat in Item A below).
>
> Problems sharing files between computers on a network are generally caused
> by 1) a misconfigured firewall or overlooked firewall (including a stateful
> firewall in a VPN); or 2) inadvertently running two firewalls such as the
> built-in Windows Firewall and a third-party firewall; and/or 3) not having
> identical user accounts and passwords on all Workgroup machines; 4) trying
> to create shares where the operating system does not permit it.
>
> A. Configure firewalls on all machines to allow the Local Area Network (LAN)
> traffic as trusted. With Windows Firewall, this means allowing File/Printer
> Sharing on the Exceptions tab. Normally running the Network Setup Wizard on
> XP will take care of this for those machines.The only "gotcha" is that this
> will turn on the XPSP2 Windows Firewall. If you aren't running a
> third-party firewall or have an antivirus with "Internet Worm
> Protection" (like Norton 2006/07) which acts as a firewall, then you're
> fine. With third-party firewalls, I usually configure the LAN allowance
> with an IP range. Ex. would be 192.168.1.0-192.168.1.254. Obviously you
> would substitute your correct subnet. Do not run more than one firewall. DO
> NOT TURN OFF FIREWALLS; CONFIGURE THEM CORRECTLY.
>
> B. For ease of organization, put all computers in the same Workgroup. This
> is done from the System applet in Control Panel, Computer Name tab.
>
> C. Create matching user accounts and passwords on all machines. You do not
> need to be logged into the same account on all machines and the passwords
> assigned to each user account can be different; the accounts/passwords just
> need to exist and match on all machines. DO NOT NEGLECT TO CREATE
> PASSWORDS, EVEN IF ONLY SIMPLE ONES. If you wish a machine to boot directly
> to the Desktop (into one particular user's account) for convenience, you
> can do this. The instructions at this link work for both XP and Vista:
>
> Configure Windows to Automatically Login (MVP Ramesh) -
> http://windowsxp.mvps.org/Autologon.htm
>
> D. If one or more of the computers is XP Pro or Media Center, turn off
> Simple File Sharing (Folder Options>View tab).
>
> E. Create shares as desired. XP Home does not permit sharing of users' home
> directories or Program Files, but you can share folders inside those
> directories. A better choice is to simply use the Shared Documents folder.
> See the first link above for details about Vista sharing.
>
> F. After you have file sharing working (and have tested this by exchanging a
> file between all machines), if you want to share a printer connected
> locally to one of your computers, share it out from that machine. Then go
> to the printer mftr.'s website and download the latest drivers for the
> correct operating system(s). Install them on the target machine(s). The
> printer should be seen during the installation routine. If it is not,
> install the drivers and then use the Add Printer Wizard. In some instances,
> certain printers need to be installed as Local printers but that is outside
> of this response.
> =====
>
> Malke
> --
> MS-MVP
> Elephant Boy Computers - Don't Panic!
> FAQ - http://www.elephantboycomputers.com/#FAQ
>
>
 

My Computer

M

Malke

#5
Ty McConnell wrote:

> Thanks for all your help so far.
>
> Another thing that is bothering me.
>
> When I click on "status" in the "Maintenance" tab, I get a message:
>
> "Printer status cannot be displayed with port that is currently running."
>
> The printer is turned on, so shouldn't its status be available? I've tried
> a lot of port combinations, but nothing seems to be working.
>
> If you can provide additional advice and counsel about this problem, I'd
> be very grateful.
On which machine do you get this error message? If on the XP "host" machine,
uninstall/reinstall your printer. If on the Vista machine, did you in fact
ever install Vista drivers for it?

Again, you need to set up LAN file/printer sharing correctly before you can
print from the Vista machine to a printer connected to another computer on
the LAN.

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
FAQ - http://www.elephantboycomputers.com/#FAQ
 

My Computer

T

Ty McConnell

#6
Oops!
One thing I guess I didn't make clear: BOTH computers are using Vista Home
Premium. The host computer has a 32-bit operating system. The routed computer
has a 64-bit operating system.

Also, I'm not using LAN. I have a wireless, routed connection supplied by
Linksys.

And, yes, printer drivers are installed on both computers.

Does this help you?



"Malke" wrote:

> Ty McConnell wrote:
>

> > Thanks for all your help so far.
> >
> > Another thing that is bothering me.
> >
> > When I click on "status" in the "Maintenance" tab, I get a message:
> >
> > "Printer status cannot be displayed with port that is currently running."
> >
> > The printer is turned on, so shouldn't its status be available? I've tried
> > a lot of port combinations, but nothing seems to be working.
> >
> > If you can provide additional advice and counsel about this problem, I'd
> > be very grateful.
>
> On which machine do you get this error message? If on the XP "host" machine,
> uninstall/reinstall your printer. If on the Vista machine, did you in fact
> ever install Vista drivers for it?
>
> Again, you need to set up LAN file/printer sharing correctly before you can
> print from the Vista machine to a printer connected to another computer on
> the LAN.
>
> Malke
> --
> MS-MVP
> Elephant Boy Computers - Don't Panic!
> FAQ - http://www.elephantboycomputers.com/#FAQ
>
>
 

My Computer

T

Ty McConnell

#7
P.S.:
I forgot to answer your question: The message about not being able to
display the port that is currently running appears on the routed computer.

"Ty McConnell" wrote:

> Oops!
> One thing I guess I didn't make clear: BOTH computers are using Vista Home
> Premium. The host computer has a 32-bit operating system. The routed computer
> has a 64-bit operating system.
>
> Also, I'm not using LAN. I have a wireless, routed connection supplied by
> Linksys.
>
> And, yes, printer drivers are installed on both computers.
>
> Does this help you?
>
>
>
> "Malke" wrote:
>

> > Ty McConnell wrote:
> >

> > > Thanks for all your help so far.
> > >
> > > Another thing that is bothering me.
> > >
> > > When I click on "status" in the "Maintenance" tab, I get a message:
> > >
> > > "Printer status cannot be displayed with port that is currently running."
> > >
> > > The printer is turned on, so shouldn't its status be available? I've tried
> > > a lot of port combinations, but nothing seems to be working.
> > >
> > > If you can provide additional advice and counsel about this problem, I'd
> > > be very grateful.
> >
> > On which machine do you get this error message? If on the XP "host" machine,
> > uninstall/reinstall your printer. If on the Vista machine, did you in fact
> > ever install Vista drivers for it?
> >
> > Again, you need to set up LAN file/printer sharing correctly before you can
> > print from the Vista machine to a printer connected to another computer on
> > the LAN.
> >
> > Malke
> > --
> > MS-MVP
> > Elephant Boy Computers - Don't Panic!
> > FAQ - http://www.elephantboycomputers.com/#FAQ
> >
> >
 

My Computer

T

Ty McConnell

#8
Oh! Let me clarify something: BOTH computers are equipped with Vista Home
Premium. The host is a 32-bit operating system, the routed computer is a
64-bit operating system.

"Ty McConnell" wrote:

> Thanks for all your help so far.
>
> Another thing that is bothering me.
>
> When I click on "status" in the "Maintenance" tab, I get a message:
>
> "Printer status cannot be displayed with port that is currently running."
>
> The printer is turned on, so shouldn't its status be available? I've tried a
> lot of port combinations, but nothing seems to be working.
>
> If you can provide additional advice and counsel about this problem, I'd be
> very grateful.
>
>
> "Malke" wrote:
>

> > Ty McConnell wrote:
> >
> > Answers inline:
> >

> > > Question: What does "O/Ses" mean?
> >
> > Operating Systems.
> >

> > > Question: How can I tell if the two computers are in the same Workgroup?
> >
> > Vista - System>Advanced Settings (provide elevation authority)>Computer
> > Name.
> > XP - System>Computer Name tab.
> >
> >

> > > 3) The computers are connected by a router on a wireless connection.
> > >
> > > 4) Yes, the "host" computer is connected to the Canon printer by a USB
> > > port. (I think that's part of the problem. I don't know which port it is.
> > > It's the first port on the lower-left side of my Hewlett-Packard Home
> > > Premium computer, next to the "Digital Media Slot."
> >
> > Your issue has nothing to do with ports. It is that you need to set up
> > file/printer sharing and then install the correct drivers for your printer
> > on the Vista machine. See below for general networking steps.
> >
> > =====
> > Here are general network troubleshooting steps. Not everything may be
> > applicable to your situation, so just take the bits that are. It may look
> > daunting, but if you follow the steps at the links and suggestions below
> > systematically and calmly, you will have no difficulty in setting up your
> > sharing.
> >
> > Excellent, thorough, yet easy to understand article about File/Printer
> > Sharing in Vista. Includes details about sharing printers as well as files
> > and folders:
> >
> > http://technet.microsoft.com/en-us/library/bb727037.aspx
> >
> > For XP, start by running the Network Setup Wizard on all machines (see
> > caveat in Item A below).
> >
> > Problems sharing files between computers on a network are generally caused
> > by 1) a misconfigured firewall or overlooked firewall (including a stateful
> > firewall in a VPN); or 2) inadvertently running two firewalls such as the
> > built-in Windows Firewall and a third-party firewall; and/or 3) not having
> > identical user accounts and passwords on all Workgroup machines; 4) trying
> > to create shares where the operating system does not permit it.
> >
> > A. Configure firewalls on all machines to allow the Local Area Network (LAN)
> > traffic as trusted. With Windows Firewall, this means allowing File/Printer
> > Sharing on the Exceptions tab. Normally running the Network Setup Wizard on
> > XP will take care of this for those machines.The only "gotcha" is that this
> > will turn on the XPSP2 Windows Firewall. If you aren't running a
> > third-party firewall or have an antivirus with "Internet Worm
> > Protection" (like Norton 2006/07) which acts as a firewall, then you're
> > fine. With third-party firewalls, I usually configure the LAN allowance
> > with an IP range. Ex. would be 192.168.1.0-192.168.1.254. Obviously you
> > would substitute your correct subnet. Do not run more than one firewall. DO
> > NOT TURN OFF FIREWALLS; CONFIGURE THEM CORRECTLY.
> >
> > B. For ease of organization, put all computers in the same Workgroup. This
> > is done from the System applet in Control Panel, Computer Name tab.
> >
> > C. Create matching user accounts and passwords on all machines. You do not
> > need to be logged into the same account on all machines and the passwords
> > assigned to each user account can be different; the accounts/passwords just
> > need to exist and match on all machines. DO NOT NEGLECT TO CREATE
> > PASSWORDS, EVEN IF ONLY SIMPLE ONES. If you wish a machine to boot directly
> > to the Desktop (into one particular user's account) for convenience, you
> > can do this. The instructions at this link work for both XP and Vista:
> >
> > Configure Windows to Automatically Login (MVP Ramesh) -
> > http://windowsxp.mvps.org/Autologon.htm
> >
> > D. If one or more of the computers is XP Pro or Media Center, turn off
> > Simple File Sharing (Folder Options>View tab).
> >
> > E. Create shares as desired. XP Home does not permit sharing of users' home
> > directories or Program Files, but you can share folders inside those
> > directories. A better choice is to simply use the Shared Documents folder.
> > See the first link above for details about Vista sharing.
> >
> > F. After you have file sharing working (and have tested this by exchanging a
> > file between all machines), if you want to share a printer connected
> > locally to one of your computers, share it out from that machine. Then go
> > to the printer mftr.'s website and download the latest drivers for the
> > correct operating system(s). Install them on the target machine(s). The
> > printer should be seen during the installation routine. If it is not,
> > install the drivers and then use the Add Printer Wizard. In some instances,
> > certain printers need to be installed as Local printers but that is outside
> > of this response.
> > =====
> >
> > Malke
> > --
> > MS-MVP
> > Elephant Boy Computers - Don't Panic!
> > FAQ - http://www.elephantboycomputers.com/#FAQ
> >
> >
 

My Computer

M

Malke

#9
Ty McConnell wrote:

> Oops!
> One thing I guess I didn't make clear: BOTH computers are using Vista Home
> Premium. The host computer has a 32-bit operating system. The routed
> computer has a 64-bit operating system.
>
> Also, I'm not using LAN. I have a wireless, routed connection supplied by
> Linksys.
>
> And, yes, printer drivers are installed on both computers.
Fine. You need 64-bit printer drivers for your Vista 64-bit operating
system. Get them from the printer mftr.

You *do* have a Local Area Network. It is created by the router. And you
still have to set up file/printer sharing on the LAN to print to a printer
connected to another computer, no matter what operating system it's
running.

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
FAQ - http://www.elephantboycomputers.com/#FAQ
 

My Computer

T

Ty McConnell

#10
OK.

1) Per your instructions, I've downloaded 64-bit printer drivers for my
routed computer.

2) Sorry, but you'll have to tell me how to set up file/printer sharing on
LAN, so I can be sure I've done it correctly.

"Malke" wrote:

> Ty McConnell wrote:
>

> > Oops!
> > One thing I guess I didn't make clear: BOTH computers are using Vista Home
> > Premium. The host computer has a 32-bit operating system. The routed
> > computer has a 64-bit operating system.
> >
> > Also, I'm not using LAN. I have a wireless, routed connection supplied by
> > Linksys.
> >
> > And, yes, printer drivers are installed on both computers.
>
> Fine. You need 64-bit printer drivers for your Vista 64-bit operating
> system. Get them from the printer mftr.
>
> You *do* have a Local Area Network. It is created by the router. And you
> still have to set up file/printer sharing on the LAN to print to a printer
> connected to another computer, no matter what operating system it's
> running.
>
> Malke
> --
> MS-MVP
> Elephant Boy Computers - Don't Panic!
> FAQ - http://www.elephantboycomputers.com/#FAQ
>
>
 

My Computer

M

Malke

#11
Ty McConnell wrote:

> OK.
>
> 1) Per your instructions, I've downloaded 64-bit printer drivers for my
> routed computer.
>
> 2) Sorry, but you'll have to tell me how to set up file/printer sharing on
> LAN, so I can be sure I've done it correctly.
I already told you how to set up file/printer sharing, in great detail. Read
my first answer to you in this thread. There's no reason for me to repeat
it.

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
FAQ - http://www.elephantboycomputers.com/#FAQ
 

My Computer

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