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Sky wireless keeps disconnecting

Messages
8
#1
Hey, I searched for a solution on the forums but couldn't find anything that worked :confused:

So I have an acer aspire with windows vista home premium, sky wireless broadband and a netgear N wireless adapter.

Lately my internet keeps disconnecting and i have to reset the modem and take out and reinsert the adapter to get it back, the other computer which is attached by wire works just fine even when i'm disconnected. It usually stays stable with low connection for a while but would randomly disconnect every now and then, very frustrating!

So far i've updated the drivers which had little to no effect and then i tried reinstalling it with the disc, also no effect. Calling Netgear is useless since my warranty is over and they put me on to some guy who trys to get £60 off me. It used to work just fine from the same location but then the computer downstairs got moved and it's been getting worse since even though i don't see how that's connected and the pc is now back where it was.

Anyway i'm pretty sure the issue is with the adapter, any advice on what i can do to fix this? could to be related to a windows update maybe?
 

My Computer

System One

  • Manufacturer/Model
    zelaos@hotmail.co.uk
    CPU
    zelaos@hotmail.co.uk
    Motherboard
    zelaos@hotmail.co.uk
    Memory
    zelaos@hotmail.co.uk
    Graphics Card(s)
    zelaos@hotmail.co.uk
    Sound Card
    zelaos@hotmail.co.uk
    Monitor(s) Displays
    zelaos@hotmail.co.uk

kesume

Vista Guru
Messages
1,316
Location
Lake District, England
#2
Hi Zelaos,
Welcome to the forum. I hope we can manage to resolve your problem.

First I would ask you IS ALL your security software and drivers upto date?

What software do you have?

I would ask you to check out the Thread in this section -Very Recent 10 minutes ago entitled

'broadband signal drops out' This may help a little.

Also check out this website for your info .Wireless network adsl broadband routers for business and home networking

Then please come back to me with any questions.
 

My Computer

System One

  • Manufacturer/Model
    Hewlett-Packard SR5019UK
    CPU
    AMD Athlon 64 processor 3800 + 2.40GHz
    Motherboard
    M2N68-LA (Narra)
    Memory
    2.50GB
    Graphics Card(s)
    nVidia GeForce
    Sound Card
    Realtec ALC888 Audio
    Monitor(s) Displays
    17" LCD Monitor
    Hard Drives
    160 Gb Usable Hard Drive
    Other Info
    HP G56 Laptop Win 7 64bit. 4Gb Ram DDR2's. Hitachi 450Gb Hard Drive. Pentium(R) Duel-Core CPU.
Messages
8
#3
Well i think my security is entirely down, haven't paid it in a while, although it still tells me not to go on certain websites, after reinstalling i guess i need to put in the new drivers again but it had no effect last time and i think the disc did that for me anyway..hmm..

We have a cordless phone, could that be causing the problem? it seems to happen whenever i move my pc so i thought it was a range issue but why now when it's been fine for ages. Is it possible that the adapter would, how can i put it.. have less range over time? i have had it for a long time with no issues
 

My Computer

System One

  • Manufacturer/Model
    zelaos@hotmail.co.uk
    CPU
    zelaos@hotmail.co.uk
    Motherboard
    zelaos@hotmail.co.uk
    Memory
    zelaos@hotmail.co.uk
    Graphics Card(s)
    zelaos@hotmail.co.uk
    Sound Card
    zelaos@hotmail.co.uk
    Monitor(s) Displays
    zelaos@hotmail.co.uk
Messages
8
#4
I moved it earlier and it's been pretty stable for a while, i think it must be something to do with range
 

My Computer

System One

  • Manufacturer/Model
    zelaos@hotmail.co.uk
    CPU
    zelaos@hotmail.co.uk
    Motherboard
    zelaos@hotmail.co.uk
    Memory
    zelaos@hotmail.co.uk
    Graphics Card(s)
    zelaos@hotmail.co.uk
    Sound Card
    zelaos@hotmail.co.uk
    Monitor(s) Displays
    zelaos@hotmail.co.uk

kesume

Vista Guru
Messages
1,316
Location
Lake District, England
#5
Hi, Please in the absence of any security would you please first, if you can download from this site.

anti-Malwarebites , make sure it is up to date run full scan, and let us have the result.
I feel we need to get something in there first that's on our side, before we tackle the rest.

The lack of security could be a contributory factor to your problem, OK?
Do you agree?

Then we can proceed onwards and hopefully resolve the problem.

Links to other sites will follow for free downloads, as malwaarebites is.


Malwarebytes
 

My Computer

System One

  • Manufacturer/Model
    Hewlett-Packard SR5019UK
    CPU
    AMD Athlon 64 processor 3800 + 2.40GHz
    Motherboard
    M2N68-LA (Narra)
    Memory
    2.50GB
    Graphics Card(s)
    nVidia GeForce
    Sound Card
    Realtec ALC888 Audio
    Monitor(s) Displays
    17" LCD Monitor
    Hard Drives
    160 Gb Usable Hard Drive
    Other Info
    HP G56 Laptop Win 7 64bit. 4Gb Ram DDR2's. Hitachi 450Gb Hard Drive. Pentium(R) Duel-Core CPU.

kesume

Vista Guru
Messages
1,316
Location
Lake District, England
#6

My Computer

System One

  • Manufacturer/Model
    Hewlett-Packard SR5019UK
    CPU
    AMD Athlon 64 processor 3800 + 2.40GHz
    Motherboard
    M2N68-LA (Narra)
    Memory
    2.50GB
    Graphics Card(s)
    nVidia GeForce
    Sound Card
    Realtec ALC888 Audio
    Monitor(s) Displays
    17" LCD Monitor
    Hard Drives
    160 Gb Usable Hard Drive
    Other Info
    HP G56 Laptop Win 7 64bit. 4Gb Ram DDR2's. Hitachi 450Gb Hard Drive. Pentium(R) Duel-Core CPU.

ilikefree

Vista Guru
Gold Member
Messages
2,877
Location
New Zealand
#7
You will need more than MalwareBytes,that will look for malicious software but you need an anti-virus program. Microsoft Security Essentials is free and rated very highly.
Are you able to put an aerial on your adapter, some have a socket to allow this.
Do you have other electrical things running next to your computer?
 

My Computer

System One

  • Manufacturer/Model
    Lenovo Thinkpad T400
    CPU
    Intel Mobile Core 2 Duo P8700 @ 2.53GHz
    Motherboard
    LENOVO 64734VM
    Memory
    2.00GB Single-Channel DDR3 @ 531MHz
    Graphics Card(s)
    Intel Mobile Intel 4 Series Express Chipset Family
    Sound Card
    Conexant 20561 SmartAudio HD
    Monitor(s) Displays
    15 inch
    Screen Resolution
    1280 x 800
    Hard Drives
    1x 180GB Intel 530 series SSD
    1 x 120GB Hitachi 5400rmp
    1 x 650GB Western Digital Elements 5400rpm
    1x 1Tb Western Digital Elements 5400rpm
    Internet Speed
    Medium for New Zealand
    Other Info
    Weakest part of my computer is the graphics chipset.
    Only ever used a laptop.
    Also use USB Freeview TV Card
    Lenovo Docking Station
    External Speakers
    Other bits a pieces as needed
Messages
8
#8
Thanks for your help so far, currently running a quick scan
 

My Computer

System One

  • Manufacturer/Model
    zelaos@hotmail.co.uk
    CPU
    zelaos@hotmail.co.uk
    Motherboard
    zelaos@hotmail.co.uk
    Memory
    zelaos@hotmail.co.uk
    Graphics Card(s)
    zelaos@hotmail.co.uk
    Sound Card
    zelaos@hotmail.co.uk
    Monitor(s) Displays
    zelaos@hotmail.co.uk
Messages
8
#9
You will need more than MalwareBytes,that will look for malicious software but you need an anti-virus program. Microsoft Security Essentials is free and rated very highly.
Are you able to put an aerial on your adapter, some have a socket to allow this.
Do you have other electrical things running next to your computer?
I'll have a look into security essentials after the scan, i'm not sure how i would tell if there's room for an ariel and no there's nothing else but my pc here, thanks
 

My Computer

System One

  • Manufacturer/Model
    zelaos@hotmail.co.uk
    CPU
    zelaos@hotmail.co.uk
    Motherboard
    zelaos@hotmail.co.uk
    Memory
    zelaos@hotmail.co.uk
    Graphics Card(s)
    zelaos@hotmail.co.uk
    Sound Card
    zelaos@hotmail.co.uk
    Monitor(s) Displays
    zelaos@hotmail.co.uk

kesume

Vista Guru
Messages
1,316
Location
Lake District, England
#10
ilikefree,
Thank you, I had forgotten that one.
Was thinking what else!
 

My Computer

System One

  • Manufacturer/Model
    Hewlett-Packard SR5019UK
    CPU
    AMD Athlon 64 processor 3800 + 2.40GHz
    Motherboard
    M2N68-LA (Narra)
    Memory
    2.50GB
    Graphics Card(s)
    nVidia GeForce
    Sound Card
    Realtec ALC888 Audio
    Monitor(s) Displays
    17" LCD Monitor
    Hard Drives
    160 Gb Usable Hard Drive
    Other Info
    HP G56 Laptop Win 7 64bit. 4Gb Ram DDR2's. Hitachi 450Gb Hard Drive. Pentium(R) Duel-Core CPU.
Messages
8
#11
scans done, completely clear, just need to reset pc for microsoft security now, i'm pretty much convinced it's to do with range, i literally moved it 3 inches and it hasn't had bad connection since, i'm on the 3rd floor of my house and the modem is on the ground floor so it makes sense i guess, anything else i could get to maximise range that's affordable?
 

My Computer

System One

  • Manufacturer/Model
    zelaos@hotmail.co.uk
    CPU
    zelaos@hotmail.co.uk
    Motherboard
    zelaos@hotmail.co.uk
    Memory
    zelaos@hotmail.co.uk
    Graphics Card(s)
    zelaos@hotmail.co.uk
    Sound Card
    zelaos@hotmail.co.uk
    Monitor(s) Displays
    zelaos@hotmail.co.uk

kesume

Vista Guru
Messages
1,316
Location
Lake District, England
#12
Zelaos,

Netgear N wireless adaptor which is it? WN121T, WN311B please advise. When able.
 

My Computer

System One

  • Manufacturer/Model
    Hewlett-Packard SR5019UK
    CPU
    AMD Athlon 64 processor 3800 + 2.40GHz
    Motherboard
    M2N68-LA (Narra)
    Memory
    2.50GB
    Graphics Card(s)
    nVidia GeForce
    Sound Card
    Realtec ALC888 Audio
    Monitor(s) Displays
    17" LCD Monitor
    Hard Drives
    160 Gb Usable Hard Drive
    Other Info
    HP G56 Laptop Win 7 64bit. 4Gb Ram DDR2's. Hitachi 450Gb Hard Drive. Pentium(R) Duel-Core CPU.
Messages
8
#13
Scan finished, it's completely clear, i'm convinced it's the range that's the issue now, i literally moved it 3 inches and it's been fine for a while now, it's in an awkward spot though and i'd much rather increase the range, any way aside from an ariel i could go about this?
 

My Computer

System One

  • Manufacturer/Model
    zelaos@hotmail.co.uk
    CPU
    zelaos@hotmail.co.uk
    Motherboard
    zelaos@hotmail.co.uk
    Memory
    zelaos@hotmail.co.uk
    Graphics Card(s)
    zelaos@hotmail.co.uk
    Sound Card
    zelaos@hotmail.co.uk
    Monitor(s) Displays
    zelaos@hotmail.co.uk

kesume

Vista Guru
Messages
1,316
Location
Lake District, England
#14
Zelaos,

It does indicate that way. On what you've told us.

I can only think of a small number of options myself.

That checking the manufacturers website to see if with ariel it would be enough to increase range.
Is there a booster available for that model that would increase range sufficiently?

You are, in a way, getting good range now on the third floor, however that does not solve your immediate problem.

I'm afraid personally i'm out of fresh ideas.
On the other hand members of the forum, more experienced than I may be able to come up with other
solutions!!

Also, you must keep up with the free security checks and regular scans to help keep your computer clear from virus.
 

My Computer

System One

  • Manufacturer/Model
    Hewlett-Packard SR5019UK
    CPU
    AMD Athlon 64 processor 3800 + 2.40GHz
    Motherboard
    M2N68-LA (Narra)
    Memory
    2.50GB
    Graphics Card(s)
    nVidia GeForce
    Sound Card
    Realtec ALC888 Audio
    Monitor(s) Displays
    17" LCD Monitor
    Hard Drives
    160 Gb Usable Hard Drive
    Other Info
    HP G56 Laptop Win 7 64bit. 4Gb Ram DDR2's. Hitachi 450Gb Hard Drive. Pentium(R) Duel-Core CPU.

ilikefree

Vista Guru
Gold Member
Messages
2,877
Location
New Zealand
#15

My Computer

System One

  • Manufacturer/Model
    Lenovo Thinkpad T400
    CPU
    Intel Mobile Core 2 Duo P8700 @ 2.53GHz
    Motherboard
    LENOVO 64734VM
    Memory
    2.00GB Single-Channel DDR3 @ 531MHz
    Graphics Card(s)
    Intel Mobile Intel 4 Series Express Chipset Family
    Sound Card
    Conexant 20561 SmartAudio HD
    Monitor(s) Displays
    15 inch
    Screen Resolution
    1280 x 800
    Hard Drives
    1x 180GB Intel 530 series SSD
    1 x 120GB Hitachi 5400rmp
    1 x 650GB Western Digital Elements 5400rpm
    1x 1Tb Western Digital Elements 5400rpm
    Internet Speed
    Medium for New Zealand
    Other Info
    Weakest part of my computer is the graphics chipset.
    Only ever used a laptop.
    Also use USB Freeview TV Card
    Lenovo Docking Station
    External Speakers
    Other bits a pieces as needed

kesume

Vista Guru
Messages
1,316
Location
Lake District, England
#16

My Computer

System One

  • Manufacturer/Model
    Hewlett-Packard SR5019UK
    CPU
    AMD Athlon 64 processor 3800 + 2.40GHz
    Motherboard
    M2N68-LA (Narra)
    Memory
    2.50GB
    Graphics Card(s)
    nVidia GeForce
    Sound Card
    Realtec ALC888 Audio
    Monitor(s) Displays
    17" LCD Monitor
    Hard Drives
    160 Gb Usable Hard Drive
    Other Info
    HP G56 Laptop Win 7 64bit. 4Gb Ram DDR2's. Hitachi 450Gb Hard Drive. Pentium(R) Duel-Core CPU.
Messages
8
#17
It's been pretty stable for a while now, i'll just not move it at all, it's WN111v2 by the way, thanks for the links and advice guys, i'll have a look into them
 

My Computer

System One

  • Manufacturer/Model
    zelaos@hotmail.co.uk
    CPU
    zelaos@hotmail.co.uk
    Motherboard
    zelaos@hotmail.co.uk
    Memory
    zelaos@hotmail.co.uk
    Graphics Card(s)
    zelaos@hotmail.co.uk
    Sound Card
    zelaos@hotmail.co.uk
    Monitor(s) Displays
    zelaos@hotmail.co.uk

kesume

Vista Guru
Messages
1,316
Location
Lake District, England
#18
Hi Zelaos,
Glad we could help.

Yes check the sites out, with one you will u/stand why we encourage you to keep security good.

There is a post at the top of the page by Brink on routers etc., I recommend its reading.

Good Luck.
Kesume
 

My Computer

System One

  • Manufacturer/Model
    Hewlett-Packard SR5019UK
    CPU
    AMD Athlon 64 processor 3800 + 2.40GHz
    Motherboard
    M2N68-LA (Narra)
    Memory
    2.50GB
    Graphics Card(s)
    nVidia GeForce
    Sound Card
    Realtec ALC888 Audio
    Monitor(s) Displays
    17" LCD Monitor
    Hard Drives
    160 Gb Usable Hard Drive
    Other Info
    HP G56 Laptop Win 7 64bit. 4Gb Ram DDR2's. Hitachi 450Gb Hard Drive. Pentium(R) Duel-Core CPU.

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