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SP1 will not install.

Jayse

New Member
Messages
1
#1
I an unable to have SP1 intall on my computer. When I run Windows Update, it begins the download, then fails after a few minutes, then gives me the "click here for help" After clicking (obviously :) ) there are 5 things MS has you do. I tried all 5 and my computer passed, but SP1 still will not install.

Thinking that maybe Updater was being mean, I dowloaded the stand alone update. When I run that it installs to 50%, then hangs and requires it to be manually cancelled.

The only error I get is "Code 800736B3" which seems to only refer to Dreamscene, and not SP1. That or my google-fu is weak.

Any help would be appreciated.

Asus P5K MB
E6850 processor
4 gig Patriot 6400 ram ( if memory serves correctly)
150 gig WD Raptor 10,000 rpm drive.
Dual x1900 ATI cards )no Xfire cable was damaged and another is on order)

If any other info is required, Ill post it asap.

thanks again.
 

My Computer

.Joe

1337 spammer
Vista Guru
Messages
912
Location
127.0.0.1
#2
I an unable to have SP1 intall on my computer. When I run Windows Update, it begins the download, then fails after a few minutes, then gives me the "click here for help" After clicking (obviously :) ) there are 5 things MS has you do. I tried all 5 and my computer passed, but SP1 still will not install.

Thinking that maybe Updater was being mean, I dowloaded the stand alone update. When I run that it installs to 50%, then hangs and requires it to be manually cancelled.

The only error I get is "Code 800736B3" which seems to only refer to Dreamscene, and not SP1. That or my google-fu is weak.

Any help would be appreciated.

Asus P5K MB
E6850 processor
4 gig Patriot 6400 ram ( if memory serves correctly)
150 gig WD Raptor 10,000 rpm drive.
Dual x1900 ATI cards )no Xfire cable was damaged and another is on order)

If any other info is required, Ill post it asap.

thanks again.
Jayse,

Welcome to the Vista Forums :party:

If all else fails, Microsoft is offering free tech support for SP1. Here's the link: https://support.microsoft.com/oas/default.aspx?ln=en-us&x=8&y=7&prid=11274&gprid=500921

I hope this helps.
 

My Computer

System One

  • CPU
    Intel Q6600 Quad Core 2.4 Ghz
    Motherboard
    Dell 0TP406
    Memory
    4 X 1 GB DDR2 Kingston 800 Mhz
    Graphics Card(s)
    Nvidia 8800 GT 512 MB
    Monitor(s) Displays
    Dual Dell 22" Widescreen
    Screen Resolution
    3360x1050
    Hard Drives
    320 GB Internal Main
    500 GB USB External
    160 GB USB External
    2TB USB External
    Internet Speed
    DSL 3MB
V

VISTA_BOY

#3
> If all else fails, Microsoft is offering free tech support for SP1. If anyone gets any of the free support to work, please report the experience.

My computer was disabled by SP1.
So, I try to use the chat line;
After going to all the trouble of filling in all the info blanks, and fully
typing in a description of the problem, I hit the "Next" button, and all I
get is this:
"An unknown application error occurred. Please try again in a few minutes."

This has happened twice now, over 24 hrs apart.
 

My Computer

M

Murray H

#4
I have the similar problem. The install stops at 13% with:
Failed: 1 update
Errors found:
Code 800736B3
This is the first problem I have had with Vista Business updates after 6
months.
Thanks, Murray
==============================
"Jayse" wrote:

>
> I an unable to have SP1 intall on my computer. When I run Windows
> Update, it begins the download, then fails after a few minutes, then
> gives me the "click here for help" After clicking (obviously :) )
> there are 5 things MS has you do. I tried all 5 and my computer passed,
> but SP1 still will not install.
>
> Thinking that maybe Updater was being mean, I dowloaded the stand alone
> update. When I run that it installs to 50%, then hangs and requires it
> to be manually cancelled.
>
> The only error I get is "Code 800736B3" which seems to only refer to
> Dreamscene, and not SP1. That or my google-fu is weak.
>
> Any help would be appreciated.
>
> Asus P5K MB
> E6850 processor
> 4 gig Patriot 6400 ram ( if memory serves correctly)
> 150 gig WD Raptor 10,000 rpm drive.
> Dual x1900 ATI cards )no Xfire cable was damaged and another is on
> order)
>
> If any other info is required, Ill post it asap.
>
> thanks again.
>
>
> --
> Jayse
>
 

My Computer

J

John Barnett MVP

#5
Try downloading the full standalone version (it is rather a large download -
from 435MB for 32 bit up to 726MB for the 64 bit version. Also make sure you
download the correct version for your PC (in most cases this will be the 32
bit version, unless you know you are running the 64 bit version. You can
check which version of Vista you have by going to control panel and clicking
on the 'System' icon then look in the system section under 'system type' it
will say either 32 bit operating system or 64 bit operating system.) See
this link from my website:
http://windowshelp.microsoft.com/windows/en-us/Help/133c8953-c9cd-4fa5-8883-03e91bb6f2021033.mspx

Once you have downloaded the service pack make sure you read the information
on the link 'learn how to install windows vista service pack 1 (SP1)' before
you start the installation.

--
--
John Barnett MVP
Associate Expert
Windows Desktop Experience

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org

The information in this mail/post is supplied "as is". No warranty of any
kind, either expressed or implied, is made in relation to the accuracy,
reliability or content of this mail/post. The Author shall not be liable for
any direct, indirect, incidental or consequential damages arising out of the
use of, or inability to use, information or opinions expressed in this
mail/post..

"Jayse" <Jayse.36r2e6@xxxxxx-mx.forums.net> wrote in message
news:Jayse.36r2e6@xxxxxx-mx.forums.net...

>
> I an unable to have SP1 intall on my computer. When I run Windows
> Update, it begins the download, then fails after a few minutes, then
> gives me the "click here for help" After clicking (obviously :) )
> there are 5 things MS has you do. I tried all 5 and my computer passed,
> but SP1 still will not install.
>
> Thinking that maybe Updater was being mean, I dowloaded the stand alone
> update. When I run that it installs to 50%, then hangs and requires it
> to be manually cancelled.
>
> The only error I get is "Code 800736B3" which seems to only refer to
> Dreamscene, and not SP1. That or my google-fu is weak.
>
> Any help would be appreciated.
>
> Asus P5K MB
> E6850 processor
> 4 gig Patriot 6400 ram ( if memory serves correctly)
> 150 gig WD Raptor 10,000 rpm drive.
> Dual x1900 ATI cards )no Xfire cable was damaged and another is on
> order)
>
> If any other info is required, Ill post it asap.
>
> thanks again.
>
>
> --
> Jayse
 

My Computer

D

David Morgan \(MAMS\)

#6
"VISTA_BOY" <VISTABOY@xxxxxx> wrote...

> "An unknown application error occurred. Please try again in a few minutes."
I would imagine the influx of traffic is rather immense.

Try XP.


;-)
 

My Computer

T

Trevor

#7
On Mon, 24 Mar 2008 07:05:01 -0700, VISTA_BOY
<VISTABOY@xxxxxx> wrote:

>> If all else fails, Microsoft is offering free tech support for SP1.
>> Here's the link:
>> https://support.microsoft.com/oas/default.aspx?ln=en-us&x=8&y=7&prid=11274&gprid=500921
>
>If anyone gets any of the free support to work, please report the experience.
>
>My computer was disabled by SP1.
>So, I try to use the chat line;
>After going to all the trouble of filling in all the info blanks, and fully
>typing in a description of the problem, I hit the "Next" button, and all I
>get is this:
>"An unknown application error occurred. Please try again in a few minutes."
>
>This has happened twice now, over 24 hrs apart.
>
I had free support yesterday via real-time chat. That tech couldn't
figure out why SP1 won't install. Today a senior tech called me and
remoted into my PC and was unable to see why it won't work.
He did say that the standalone was an enterprize version and wouldn't
work on Vista Ultimate. He went on to say, that the Windows Update
site is updating PC's now for SP1 and most our trouble shooting was to
see why that doesn't work either.
Since I am attempting this from within a business network on a domain,
he suggested that I reboot and not log on to the domain. I did that
and setup the proxy to get to the internet but the update didn't
happen that way either.
The support seems to be pretty good in terms of follow-up, but we have
not yet found out why the MS Update site isn't updating my PC.
 

My Computer

C

cqui3

#8
"Trevor" <noway@xxxxxx> a écrit dans le message de
news:9ooiu3106cn72o5ira3uo9t88eldahkpos@xxxxxx

> On Mon, 24 Mar 2008 07:05:01 -0700, VISTA_BOY
> <VISTABOY@xxxxxx> wrote:
>

>>> If all else fails, Microsoft is offering free tech support for SP1.
>>> Here's the link:
>>> https://support.microsoft.com/oas/default.aspx?ln=en-us&x=8&y=7&prid=11274&gprid=500921
>>
>>If anyone gets any of the free support to work, please report the
>>experience.
>>
>>My computer was disabled by SP1.
>>So, I try to use the chat line;
>>After going to all the trouble of filling in all the info blanks, and
>>fully
>>typing in a description of the problem, I hit the "Next" button, and all I
>>get is this:
>>"An unknown application error occurred. Please try again in a few
>>minutes."
>>
>>This has happened twice now, over 24 hrs apart.
>>
>
> I had free support yesterday via real-time chat. That tech couldn't
> figure out why SP1 won't install. Today a senior tech called me and
> remoted into my PC and was unable to see why it won't work.
> He did say that the standalone was an enterprize version and wouldn't
> work on Vista Ultimate. He went on to say, that the Windows Update
> site is updating PC's now for SP1 and most our trouble shooting was to
> see why that doesn't work either.
> Since I am attempting this from within a business network on a domain,
> he suggested that I reboot and not log on to the domain. I did that
> and setup the proxy to get to the internet but the update didn't
> happen that way either.
> The support seems to be pretty good in terms of follow-up, but we have
> not yet found out why the MS Update site isn't updating my PC.



Quote : «He did say that the standalone was an enterprize version and
wouldn't
work on Vista Ultimate. He went on to say, that the Windows Update»

I do have Vista Ultimate ( French) annd the standalone SP1 correctly
installs on my computer.
 

My Computer

J

John Barnett MVP

#9
The senior tech is talking through his head. Of course the stand alone works
with Ultimate I've used it twice already without any issues!

--
--
John Barnett MVP
Associate Expert
Windows Desktop Experience

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org

The information in this mail/post is supplied "as is". No warranty of any
kind, either expressed or implied, is made in relation to the accuracy,
reliability or content of this mail/post. The Author shall not be liable for
any direct, indirect, incidental or consequential damages arising out of the
use of, or inability to use, information or opinions expressed in this
mail/post..

"Trevor" <noway@xxxxxx> wrote in message
news:9ooiu3106cn72o5ira3uo9t88eldahkpos@xxxxxx

> On Mon, 24 Mar 2008 07:05:01 -0700, VISTA_BOY
> <VISTABOY@xxxxxx> wrote:
>

>>> If all else fails, Microsoft is offering free tech support for SP1.
>>> Here's the link:
>>> https://support.microsoft.com/oas/default.aspx?ln=en-us&x=8&y=7&prid=11274&gprid=500921
>>
>>If anyone gets any of the free support to work, please report the
>>experience.
>>
>>My computer was disabled by SP1.
>>So, I try to use the chat line;
>>After going to all the trouble of filling in all the info blanks, and
>>fully
>>typing in a description of the problem, I hit the "Next" button, and all I
>>get is this:
>>"An unknown application error occurred. Please try again in a few
>>minutes."
>>
>>This has happened twice now, over 24 hrs apart.
>>
>
> I had free support yesterday via real-time chat. That tech couldn't
> figure out why SP1 won't install. Today a senior tech called me and
> remoted into my PC and was unable to see why it won't work.
> He did say that the standalone was an enterprize version and wouldn't
> work on Vista Ultimate. He went on to say, that the Windows Update
> site is updating PC's now for SP1 and most our trouble shooting was to
> see why that doesn't work either.
> Since I am attempting this from within a business network on a domain,
> he suggested that I reboot and not log on to the domain. I did that
> and setup the proxy to get to the internet but the update didn't
> happen that way either.
> The support seems to be pretty good in terms of follow-up, but we have
> not yet found out why the MS Update site isn't updating my PC.
>
>
 

My Computer

T

Trevor

#10
This is what <John Barnett MVP> shared with us today ...

>The senior tech is talking through his head. Of course the stand alone works
>with Ultimate I've used it twice already without any issues!
>
>--

I'm finding that out now by reading articles here in the MS public
NG's. What he told me today was to disable all 3rd party services,
reboot, then re-install Vista as an upgrade.

I refuse..........LOL Unless it makes sense to anybody else.

I don't need SP1 that bad right now that I can't wait until they iron
out all these silly problems.
Respectfully,

Trev
 

My Computer

M

Murray H

#11
John
I did all you suggested and SP1 still will not install.
I downloaded the full SP1, it works for a while then stops with the error
code: 0x8007736B3
I went the the website suggested:
http://go.microsoft.com/fwlink/?LinkId=101139
And did all the suugested items:
Rebooted
Rebooted with a diskscan (Scan said "clean")
Rebooted with a memory check, etc.
with all the same result.
I even tried installing in the "Safe boot" mode with the same error.

What's the problem?
Thanks, Murray



"John Barnett MVP" wrote:

> Try downloading the full standalone version (it is rather a large download -
> from 435MB for 32 bit up to 726MB for the 64 bit version. Also make sure you
> download the correct version for your PC (in most cases this will be the 32
> bit version, unless you know you are running the 64 bit version. You can
> check which version of Vista you have by going to control panel and clicking
> on the 'System' icon then look in the system section under 'system type' it
> will say either 32 bit operating system or 64 bit operating system.) See
> this link from my website:
> http://windowshelp.microsoft.com/windows/en-us/Help/133c8953-c9cd-4fa5-8883-03e91bb6f2021033.mspx
>
> Once you have downloaded the service pack make sure you read the information
> on the link 'learn how to install windows vista service pack 1 (SP1)' before
> you start the installation.
>
> --
> --
> John Barnett MVP
> Associate Expert
> Windows Desktop Experience
>
> Web: http://xphelpandsupport.mvps.org
> Web: http://vistasupport.mvps.org
>
> The information in this mail/post is supplied "as is". No warranty of any
> kind, either expressed or implied, is made in relation to the accuracy,
> reliability or content of this mail/post. The Author shall not be liable for
> any direct, indirect, incidental or consequential damages arising out of the
> use of, or inability to use, information or opinions expressed in this
> mail/post..
>
> "Jayse" <Jayse.36r2e6@xxxxxx-mx.forums.net> wrote in message
> news:Jayse.36r2e6@xxxxxx-mx.forums.net...

> >
> > I an unable to have SP1 intall on my computer. When I run Windows
> > Update, it begins the download, then fails after a few minutes, then
> > gives me the "click here for help" After clicking (obviously :) )
> > there are 5 things MS has you do. I tried all 5 and my computer passed,
> > but SP1 still will not install.
> >
> > Thinking that maybe Updater was being mean, I dowloaded the stand alone
> > update. When I run that it installs to 50%, then hangs and requires it
> > to be manually cancelled.
> >
> > The only error I get is "Code 800736B3" which seems to only refer to
> > Dreamscene, and not SP1. That or my google-fu is weak.
> >
> > Any help would be appreciated.
> >
> > Asus P5K MB
> > E6850 processor
> > 4 gig Patriot 6400 ram ( if memory serves correctly)
> > 150 gig WD Raptor 10,000 rpm drive.
> > Dual x1900 ATI cards )no Xfire cable was damaged and another is on
> > order)
> >
> > If any other info is required, Ill post it asap.
> >
> > thanks again.
> >
> >
> > --
> > Jayse
>
 

My Computer

N

npatrick7

#12
"Murray H" wrote:

> John
> I did all you suggested and SP1 still will not install.
> I downloaded the full SP1, it works for a while then stops with the error
> code: 0x8007736B3
> I went the the website suggested:
Got a kick about the live support. My guy (in India) did not know thaty SP1
had been released for Ultimate Users. They called me back this AM (new guy)
and I told him how to install SP1 on his Ultimate machine. I was having all
the install problems on my Sony Vaio Desktop. Here's what I did to get a good
install - i.e. past 13%....
1) Get rid of ALL Sigmatel audio products.
2) Delete ALL Creative Soundblaster programs
3) Do a manual search for the following drivers: sthda.sys, stwrt.sys,
chdart.sys and MAINLY Ctaud2k.sys

This may have been the lucky combination for my Sony - hope it works well
with other machines. Just thought you guys would like the benefit of my 12
hours of working the problem....Pat
 

My Computer

J

John Barnett MVP

#13
Pat, as I was unable to find locate any information on the error code that
Murray received I was going to suggest that he contacted the Microsoft
support in the hope that they could, perhaps, solve the problem or, at
least, guide him through the processes. After reading your post regarding
your experience with Microsoft support I have come to the conclusion that
the right hand doesn't know what the left is doing. This is absolutely
appalling to think that a technician isn't aware that a product service pack
has been released; it certainly says something for how Microsoft inform and
train their staff!


--
--
John Barnett MVP
Associate Expert
Windows Desktop Experience

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org

The information in this mail/post is supplied "as is". No warranty of any
kind, either expressed or implied, is made in relation to the accuracy,
reliability or content of this mail/post. The Author shall not be liable for
any direct, indirect, incidental or consequential damages arising out of the
use of, or inability to use, information or opinions expressed in this
mail/post..


"npatrick7" <npatrick7@xxxxxx> wrote in message
news:B01176F1-7F62-4AF7-AE00-1928C86FDBFD@xxxxxx

>
>
> "Murray H" wrote:
>

>> John
>> I did all you suggested and SP1 still will not install.
>> I downloaded the full SP1, it works for a while then stops with the error
>> code: 0x8007736B3
>> I went the the website suggested:
>
> Got a kick about the live support. My guy (in India) did not know thaty
> SP1
> had been released for Ultimate Users. They called me back this AM (new
> guy)
> and I told him how to install SP1 on his Ultimate machine. I was having
> all
> the install problems on my Sony Vaio Desktop. Here's what I did to get a
> good
> install - i.e. past 13%....
> 1) Get rid of ALL Sigmatel audio products.
> 2) Delete ALL Creative Soundblaster programs
> 3) Do a manual search for the following drivers: sthda.sys, stwrt.sys,
> chdart.sys and MAINLY Ctaud2k.sys
>
> This may have been the lucky combination for my Sony - hope it works well
> with other machines. Just thought you guys would like the benefit of my 12
> hours of working the problem....Pat
 

My Computer

J

John Barnett MVP

#14
Hi Murray,

I haven't been able to find anything relating to your error message code, so
I can't say what the problem is. As I pointed out in my post to Pat
(npatrick7) I as going to suggest that you tried the free Microsoft support:
https://support.microsoft.com/oas/default.aspx?ln=en-us&x=8&y=7&prid=11274&gprid=500921
but on reading of Pat's experience I'm not now sure whether they would be of
help - I suppose you have nothing to lose giving them a try.

In the meantime have you checked the file system by using the sfs /scannow
command from the command prompt? It maybe that there is a corrupt file.
Alternatively, try uninstalling the service pack and re-installing to see if
that makes any difference. (I know you have already tried re-installing in
Safe Mode but try again in normal mode.)


--
--
John Barnett MVP
Associate Expert
Windows Desktop Experience

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org

The information in this mail/post is supplied "as is". No warranty of any
kind, either expressed or implied, is made in relation to the accuracy,
reliability or content of this mail/post. The Author shall not be liable for
any direct, indirect, incidental or consequential damages arising out of the
use of, or inability to use, information or opinions expressed in this
mail/post..


"Murray H" <MurrayH@xxxxxx> wrote in message
news:4E0D4184-EDB3-43EF-9BFF-235E33FCB86E@xxxxxx

> John
> I did all you suggested and SP1 still will not install.
> I downloaded the full SP1, it works for a while then stops with the error
> code: 0x8007736B3
> I went the the website suggested:
> http://go.microsoft.com/fwlink/?LinkId=101139
> And did all the suugested items:
> Rebooted
> Rebooted with a diskscan (Scan said "clean")
> Rebooted with a memory check, etc.
> with all the same result.
> I even tried installing in the "Safe boot" mode with the same error.
>
> What's the problem?
> Thanks, Murray
>
>
>
> "John Barnett MVP" wrote:
>

>> Try downloading the full standalone version (it is rather a large
>> download -
>> from 435MB for 32 bit up to 726MB for the 64 bit version. Also make sure
>> you
>> download the correct version for your PC (in most cases this will be the
>> 32
>> bit version, unless you know you are running the 64 bit version. You can
>> check which version of Vista you have by going to control panel and
>> clicking
>> on the 'System' icon then look in the system section under 'system type'
>> it
>> will say either 32 bit operating system or 64 bit operating system.) See
>> this link from my website:
>> http://windowshelp.microsoft.com/windows/en-us/Help/133c8953-c9cd-4fa5-8883-03e91bb6f2021033.mspx
>>
>> Once you have downloaded the service pack make sure you read the
>> information
>> on the link 'learn how to install windows vista service pack 1 (SP1)'
>> before
>> you start the installation.
>>
>> --
>> --
>> John Barnett MVP
>> Associate Expert
>> Windows Desktop Experience
>>
>> Web: http://xphelpandsupport.mvps.org
>> Web: http://vistasupport.mvps.org
>>
>> The information in this mail/post is supplied "as is". No warranty of any
>> kind, either expressed or implied, is made in relation to the accuracy,
>> reliability or content of this mail/post. The Author shall not be liable
>> for
>> any direct, indirect, incidental or consequential damages arising out of
>> the
>> use of, or inability to use, information or opinions expressed in this
>> mail/post..
>>
>> "Jayse" <Jayse.36r2e6@xxxxxx-mx.forums.net> wrote in message
>> news:Jayse.36r2e6@xxxxxx-mx.forums.net...

>> >
>> > I an unable to have SP1 intall on my computer. When I run Windows
>> > Update, it begins the download, then fails after a few minutes, then
>> > gives me the "click here for help" After clicking (obviously :) )
>> > there are 5 things MS has you do. I tried all 5 and my computer
>> > passed,
>> > but SP1 still will not install.
>> >
>> > Thinking that maybe Updater was being mean, I dowloaded the stand alone
>> > update. When I run that it installs to 50%, then hangs and requires it
>> > to be manually cancelled.
>> >
>> > The only error I get is "Code 800736B3" which seems to only refer to
>> > Dreamscene, and not SP1. That or my google-fu is weak.
>> >
>> > Any help would be appreciated.
>> >
>> > Asus P5K MB
>> > E6850 processor
>> > 4 gig Patriot 6400 ram ( if memory serves correctly)
>> > 150 gig WD Raptor 10,000 rpm drive.
>> > Dual x1900 ATI cards )no Xfire cable was damaged and another is on
>> > order)
>> >
>> > If any other info is required, Ill post it asap.
>> >
>> > thanks again.
>> >
>> >
>> > --
>> > Jayse
>>
 

My Computer

J

John Barnes

#15
Would that be sfc /scannow ?

"John Barnett MVP" <freelance@xxxxxx> wrote in message
news:0FA35791-2118-4693-A7D7-4DE147DED172@xxxxxx

> Hi Murray,
>
> I haven't been able to find anything relating to your error message code,
> so I can't say what the problem is. As I pointed out in my post to Pat
> (npatrick7) I as going to suggest that you tried the free Microsoft
> support:
> https://support.microsoft.com/oas/default.aspx?ln=en-us&x=8&y=7&prid=11274&gprid=500921
> but on reading of Pat's experience I'm not now sure whether they would be
> of help - I suppose you have nothing to lose giving them a try.
>
> In the meantime have you checked the file system by using the sfs /scannow
> command from the command prompt? It maybe that there is a corrupt file.
> Alternatively, try uninstalling the service pack and re-installing to see
> if that makes any difference. (I know you have already tried re-installing
> in Safe Mode but try again in normal mode.)
>
>
> --
> --
> John Barnett MVP
> Associate Expert
> Windows Desktop Experience
>
> Web: http://xphelpandsupport.mvps.org
> Web: http://vistasupport.mvps.org
>
> The information in this mail/post is supplied "as is". No warranty of any
> kind, either expressed or implied, is made in relation to the accuracy,
> reliability or content of this mail/post. The Author shall not be liable
> for any direct, indirect, incidental or consequential damages arising out
> of the use of, or inability to use, information or opinions expressed in
> this mail/post..
>
>
> "Murray H" <MurrayH@xxxxxx> wrote in message
> news:4E0D4184-EDB3-43EF-9BFF-235E33FCB86E@xxxxxx

>> John
>> I did all you suggested and SP1 still will not install.
>> I downloaded the full SP1, it works for a while then stops with the error
>> code: 0x8007736B3
>> I went the the website suggested:
>> http://go.microsoft.com/fwlink/?LinkId=101139
>> And did all the suugested items:
>> Rebooted
>> Rebooted with a diskscan (Scan said "clean")
>> Rebooted with a memory check, etc.
>> with all the same result.
>> I even tried installing in the "Safe boot" mode with the same error.
>>
>> What's the problem?
>> Thanks, Murray
>>
>>
>>
>> "John Barnett MVP" wrote:
>>

>>> Try downloading the full standalone version (it is rather a large
>>> download -
>>> from 435MB for 32 bit up to 726MB for the 64 bit version. Also make sure
>>> you
>>> download the correct version for your PC (in most cases this will be the
>>> 32
>>> bit version, unless you know you are running the 64 bit version. You can
>>> check which version of Vista you have by going to control panel and
>>> clicking
>>> on the 'System' icon then look in the system section under 'system type'
>>> it
>>> will say either 32 bit operating system or 64 bit operating system.) See
>>> this link from my website:
>>> http://windowshelp.microsoft.com/windows/en-us/Help/133c8953-c9cd-4fa5-8883-03e91bb6f2021033.mspx
>>>
>>> Once you have downloaded the service pack make sure you read the
>>> information
>>> on the link 'learn how to install windows vista service pack 1 (SP1)'
>>> before
>>> you start the installation.
>>>
>>> --
>>> --
>>> John Barnett MVP
>>> Associate Expert
>>> Windows Desktop Experience
>>>
>>> Web: http://xphelpandsupport.mvps.org
>>> Web: http://vistasupport.mvps.org
>>>
>>> The information in this mail/post is supplied "as is". No warranty of
>>> any
>>> kind, either expressed or implied, is made in relation to the accuracy,
>>> reliability or content of this mail/post. The Author shall not be liable
>>> for
>>> any direct, indirect, incidental or consequential damages arising out of
>>> the
>>> use of, or inability to use, information or opinions expressed in this
>>> mail/post..
>>>
>>> "Jayse" <Jayse.36r2e6@xxxxxx-mx.forums.net> wrote in message
>>> news:Jayse.36r2e6@xxxxxx-mx.forums.net...
>>> >
>>> > I an unable to have SP1 intall on my computer. When I run Windows
>>> > Update, it begins the download, then fails after a few minutes, then
>>> > gives me the "click here for help" After clicking (obviously :) )
>>> > there are 5 things MS has you do. I tried all 5 and my computer
>>> > passed,
>>> > but SP1 still will not install.
>>> >
>>> > Thinking that maybe Updater was being mean, I dowloaded the stand
>>> > alone
>>> > update. When I run that it installs to 50%, then hangs and requires
>>> > it
>>> > to be manually cancelled.
>>> >
>>> > The only error I get is "Code 800736B3" which seems to only refer to
>>> > Dreamscene, and not SP1. That or my google-fu is weak.
>>> >
>>> > Any help would be appreciated.
>>> >
>>> > Asus P5K MB
>>> > E6850 processor
>>> > 4 gig Patriot 6400 ram ( if memory serves correctly)
>>> > 150 gig WD Raptor 10,000 rpm drive.
>>> > Dual x1900 ATI cards )no Xfire cable was damaged and another is on
>>> > order)
>>> >
>>> > If any other info is required, Ill post it asap.
>>> >
>>> > thanks again.
>>> >
>>> >
>>> > --
>>> > Jayse
>>>
>
 

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