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Superfetch has stopped working

T

Tracey

#1
I want to find out about an error message I keep getting on my Window Vista
Ultimate computer, with 320gb hard disk with 2gb RAM. I get a message that
"Superfetch has stopped working" and an option to search the internet for a
solution. If I click the details it tells me that the SVCHost.exe has
crashed. Does anyone know what this means or is there a download or
something to fix it? This is a new computer, and I would like to know
whether it is fixable or should I be taking it back to the shop I bought it
from?

Tracey
 

My Computer

Brink

Staff member
mvp
Messages
32,202
Location
Oklahoma, USA
#2
Hi Tracey,

Try this to check the service:
1. Open Start Menu
2. In white line (Start Search) area type sevices and press Enter.
3. Scroll down and look for "Superfetch" under the Name column.
4. Make sure it is set for STARTED and AUTOMATIC.
5. If it isn't, then right click on "Superfetch" and click Properties.
6. Click START and then click AUTOMATIC. (By Startup type)
7. Click OK to apply.

Hope this helps,
Shawn
 

My Computers

System One System Two

  • Show second system?
    Yes
    Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS Maximus X Code Z370
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    PSU
    Seasonic Prime Titanium 850W
    Case
    Corsair Air 740
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    300 Mb/s Download and 30 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Creative F200 webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB6190 cable modem,
    APC SMART-UPS RT 1000 XL,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

Brink

Staff member
mvp
Messages
32,202
Location
Oklahoma, USA
#4
Ok Tracey,

You might read through the Event logs on your computer to see if it may reveal what the problem is. In Administrator Tools or:
1. Open Start Menu
2. In white line (Start Search) area type eventvwr and press Enter.
3. Just read through the different logs for around the time it started to do this and maybe it'll show what it is in the error reports.

Hope this helps,
Shawn
 

My Computers

System One System Two

  • Show second system?
    Yes
    Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS Maximus X Code Z370
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    PSU
    Seasonic Prime Titanium 850W
    Case
    Corsair Air 740
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    300 Mb/s Download and 30 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Creative F200 webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB6190 cable modem,
    APC SMART-UPS RT 1000 XL,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD
T

Tracey

#5
Okay, this time when the error message came up, I wrote down exactly what was
in the details section. Here goes:

Problem event name: Application Crash
Application Name: svchost.exe_SysMain
Application version: 6.0.6000.16386
Application Timestamp: 4549b5f5
Fault Module Name: sysmain.dll
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549d338
Exception Code: c0000005
Exception Offset: 0000000000033bc5
O.S. version: 6.0.6000.2.0.0.256.1
Locale ID: 3081
Additional Information 1: 5b06
Additional Information 2: 3ab7c7209a3192146aee3c491587ed94
Additional Information 3: 3b96
Additional Information 4: 084b4e015346ee989579c4d77479e5d5

Make of that what you will.

Tracey
 

My Computer

Brink

Staff member
mvp
Messages
32,202
Location
Oklahoma, USA
#6

My Computers

System One System Two

  • Show second system?
    Yes
    Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS Maximus X Code Z370
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    PSU
    Seasonic Prime Titanium 850W
    Case
    Corsair Air 740
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    300 Mb/s Download and 30 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Creative F200 webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB6190 cable modem,
    APC SMART-UPS RT 1000 XL,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

Brink

Staff member
mvp
Messages
32,202
Location
Oklahoma, USA
#8
Ok Tracey,

I read a few hundred more pages on this and no one really knows for sure what is causing it yet. A few theories, but nothing conclusive.

1. One person updated their ATI video drivers and it stopped.

2. Another turned off Indexing services and it stopped.

3. Did you do a upgrade install for Vista from within XP instead of doing a clean install with the upgrade?
I noticed that this has been the cause of a lot of mysterious problems.

You might try updating your video drivers, it wouldn't hurt anything.

If it is just driving you nuts, you could disable the Superfetch service until there is a known solution for the problem found. Just follow the same steps in the earlier post, but do STOP and then DISABLE.

I'm out of ideas until something else pops up on it.

Hope this helps some,
Shawn
 

My Computers

System One System Two

  • Show second system?
    Yes
    Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS Maximus X Code Z370
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    PSU
    Seasonic Prime Titanium 850W
    Case
    Corsair Air 740
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    300 Mb/s Download and 30 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Creative F200 webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB6190 cable modem,
    APC SMART-UPS RT 1000 XL,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD
T

Tracey

#9
Thanks, Shawn. I appreciate your time in trying to help me with this. I
will try all the things you have suggested, but I suppose I go back to my
original question - this computer is only a few weeks old - should I be
returning it? If not, how stable is it? I originally asked the question
because when I get the error message the screen goes blank for a second or
two, and I am really concerned that I am going to lose all my data - this is
a business computer so this would be a massive disaster. From what you are
saying here, this is a Vista bug and in time there will be a fix for it and I
am happy to wait for that if I am sure that I won't lose everything in the
meantime. Any thoughts?

Tracey
 

My Computer

Brink

Staff member
mvp
Messages
32,202
Location
Oklahoma, USA
#10
Tracey,

If it's only a few weeks old, then yes I would take it back and demand another one or that they fix it for you free. Since no one knows what the true cause of the problem is, it's hard to say if it's a Vista bug or a incompatible 3rd party program or device on Vista. It shouldn't be doing that right out of the box. Go get them.

Regards,
Shawn
 

My Computers

System One System Two

  • Show second system?
    Yes
    Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS Maximus X Code Z370
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    PSU
    Seasonic Prime Titanium 850W
    Case
    Corsair Air 740
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    300 Mb/s Download and 30 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Creative F200 webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB6190 cable modem,
    APC SMART-UPS RT 1000 XL,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

btbam88

New Member
Messages
1
#12
I did that and I ended up getting this message is the cmd window
"Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 98% complete.Windows Resource Protection found corrupt files but wa
s unable to fix some of them.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log

C:\Windows\system32>"

What does that mean? Any advice'll be appreciated?
 

My Computer

Brink

Staff member
mvp
Messages
32,202
Location
Oklahoma, USA
#14
Tracey and Christine,

Sorry, it seems I lost track of this post somehow. I would recommend doing a Repair Install to fix your problem since the SFC command did not help you. This tutorial will show you how if you have not already solved your problem.

http://www.vistax64.com/tutorials/88236-repair-install-vista.html

Sorry again,
Shawn
 

My Computers

System One System Two

  • Show second system?
    Yes
    Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS Maximus X Code Z370
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    PSU
    Seasonic Prime Titanium 850W
    Case
    Corsair Air 740
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    300 Mb/s Download and 30 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Creative F200 webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB6190 cable modem,
    APC SMART-UPS RT 1000 XL,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

Brink

Staff member
mvp
Messages
32,202
Location
Oklahoma, USA
#15
I did that and I ended up getting this message is the cmd window
"Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 98% complete.Windows Resource Protection found corrupt files but wa
s unable to fix some of them.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log

C:\Windows\system32>"

What does that mean? Any advice'll be appreciated?
--------------
brink wrote:
Ok Tracey,

Go to this link for details and do the sfc /SCANNOW one. It may repair your system file for you.

System Files

Hope it helps,
Shawn
Hi Btbam88,

Welcome to the Vistax64.com forum. :party:

Since you got a corruption message, you should run "Check Disk (chkdsk)" first and run the sfc /scannow after that. This tuorial will show you how.

http://www.vistax64.com/tutorials/67612-check-disk-chkdsk.html

If that does not help, then do the repair install from the above post to.

Shawn
 

My Computers

System One System Two

  • Show second system?
    Yes
    Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS Maximus X Code Z370
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    PSU
    Seasonic Prime Titanium 850W
    Case
    Corsair Air 740
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    300 Mb/s Download and 30 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Creative F200 webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB6190 cable modem,
    APC SMART-UPS RT 1000 XL,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

joeysole

New Member
Messages
2
#16
You can disable Superfetch by going to Control Panel->Administrative Tools->Services->Superfetch. Double-click on Superfetch to bring up Properties. Next to startup type, you can select 'Disabled' To disable the device. Its benefits are, most likely, negligable. Good luck.
 

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