• This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn more.

System Restore doesn't work

R

rmo555

#1
System Restore will not restore my HP laptop to ANY point in the past.
I get a message which says it encountered an unspecified error (VISTA).
Also, I tried to access System Restore in safe mode and can't find it.
Can someone tell me what to try? My Device Manager doesn't indicate
any problems. Thanks.
 

My Computer

M

Malke

#2
rmo555@xxxxxx wrote:

> System Restore will not restore my HP laptop to ANY point in the past.
> I get a message which says it encountered an unspecified error (VISTA).
> Also, I tried to access System Restore in safe mode and can't find it.
> Can someone tell me what to try? My Device Manager doesn't indicate
> any problems. Thanks.
The First Question Of Troubleshooting: If the problem is new, what changed
between the time things worked and the time they didn't?

The Second Question of Windows Troubleshooting: what is the malware/virus
status of the machine? If you think it is clean, what programs (and
versions) did you use to determine this?

Be sure the computer is clean:
http://www.elephantboycomputers.com/page2.html#Removing_Malware

Problems caused by Symantec - http://bertk.mvps.org/html/symantecdoc1.html

System Restore - Error Messages in Vista -
http://bertk.mvps.org/html/eerrormsgsv.html

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
http://www.elephantboycomputers.com/#FAQ
 

My Computer

M

Mike Hall - MVP

#3
<rmo555@xxxxxx> wrote in message
news:62ah555earrm6pi6e7p82uabgs2t4gl6ef@xxxxxx

> System Restore will not restore my HP laptop to ANY point in the past.
> I get a message which says it encountered an unspecified error (VISTA).
> Also, I tried to access System Restore in safe mode and can't find it.
> Can someone tell me what to try? My Device Manager doesn't indicate
> any problems. Thanks.

Malware often affects restore points, so if you have recently picked up
malware and have taken steps to remove it, you may also have to disable
restore points, then re-enable for the function to work again..

If you are trying to use restore points to overcome a malware problem, the
forget it for the reason above.

--

Mike Hall - MVP Windows Experience
http://msmvps.com/blogs/mikehall/
 

My Computer

K

Ken Blake, MVP

#4
On Sat, 11 Jul 2009 11:42:10 -0400, "Mike Hall - MVP"
<mikehall@xxxxxx> wrote:

> <rmo555@xxxxxx> wrote in message
> news:62ah555earrm6pi6e7p82uabgs2t4gl6ef@xxxxxx

> > System Restore will not restore my HP laptop to ANY point in the past.
> > I get a message which says it encountered an unspecified error (VISTA).
> > Also, I tried to access System Restore in safe mode and can't find it.
> > Can someone tell me what to try? My Device Manager doesn't indicate
> > any problems. Thanks.
>
>
> Malware often affects restore points, so if you have recently picked up
> malware and have taken steps to remove it, you may also have to disable
> restore points, then re-enable for the function to work again..

Any form of malware--whether spyware, virus, trojan, or anything
else--in a restore point is completely innocuous and can do nothing at
all *unless* you restore from that restore point.

As you say, the only way to remove the malware from the restore
points is to turn off System Restore, then turn it back on, but that
will delete *all* your restore points, not just the infected one(s).
If there are some restore points that have been created since the
malware was gotten rid of, you may want to keep those. So
alternatively you can just wait for the infected point(s) to fall of
the end of the chain--a maximum of 90 days. Note that that alternative
may keep some non-infected restore points, but also requires care and
good record-keeping to make sure you don't accidentally restore from
an infected restore point.

My personal preference is to keep the good restore points and be sure
your record-keeping of which are infected is accurate.


> If you are trying to use restore points to overcome a malware problem, the
> forget it for the reason above.


I second that motion-- very strongly.

--
Ken Blake, Microsoft MVP - Windows Desktop Experience
Please Reply to the Newsgroup
 

My Computer

M

Mike Hall - MVP

#5
"Ken Blake, MVP" <kblake@xxxxxx> wrote in message
news:khkh555umpmk0a2iolitm6209vvn494qta@xxxxxx

> On Sat, 11 Jul 2009 11:42:10 -0400, "Mike Hall - MVP"
> <mikehall@xxxxxx> wrote:
>

>> <rmo555@xxxxxx> wrote in message
>> news:62ah555earrm6pi6e7p82uabgs2t4gl6ef@xxxxxx

>> > System Restore will not restore my HP laptop to ANY point in the past.
>> > I get a message which says it encountered an unspecified error (VISTA).
>> > Also, I tried to access System Restore in safe mode and can't find it.
>> > Can someone tell me what to try? My Device Manager doesn't indicate
>> > any problems. Thanks.
>>
>>
>> Malware often affects restore points, so if you have recently picked up
>> malware and have taken steps to remove it, you may also have to disable
>> restore points, then re-enable for the function to work again..
>
>
> Any form of malware--whether spyware, virus, trojan, or anything
> else--in a restore point is completely innocuous and can do nothing at
> all *unless* you restore from that restore point.
>
> As you say, the only way to remove the malware from the restore
> points is to turn off System Restore, then turn it back on, but that
> will delete *all* your restore points, not just the infected one(s).
> If there are some restore points that have been created since the
> malware was gotten rid of, you may want to keep those. So
> alternatively you can just wait for the infected point(s) to fall of
> the end of the chain--a maximum of 90 days. Note that that alternative
> may keep some non-infected restore points, but also requires care and
> good record-keeping to make sure you don't accidentally restore from
> an infected restore point.
>
> My personal preference is to keep the good restore points and be sure
> your record-keeping of which are infected is accurate.
>
>

>> If you are trying to use restore points to overcome a malware problem,
>> the
>> forget it for the reason above.
>
>
>
> I second that motion-- very strongly.
>
> --
> Ken Blake, Microsoft MVP - Windows Desktop Experience
> Please Reply to the Newsgroup

Ken

The OP states that NO restore point is working. Malware doesn't always
cobble the restore points themselves. In some cases, it is just the function
that is lost , maybe the command redirected away from the function. Removing
the ability and then re-instating it generally sets everything back to
normal.

In this case, the restore points are probably ok if only the OP could get to
them. Malware which infiltrates restore points themselves will generally
allow access to them in the knowledge that the host machine will be
reinfected if any of them are run..
--

Mike Hall - MVP Windows Experience
http://msmvps.com/blogs/mikehall/
 

My Computer

K

Ken Blake, MVP

#6
On Sat, 11 Jul 2009 14:23:27 -0400, "Mike Hall - MVP"
<mikehall@xxxxxx> wrote:

> "Ken Blake, MVP" <kblake@xxxxxx> wrote in message
> news:khkh555umpmk0a2iolitm6209vvn494qta@xxxxxx

> > Any form of malware--whether spyware, virus, trojan, or anything
> > else--in a restore point is completely innocuous and can do nothing at
> > all *unless* you restore from that restore point.
> >
> > As you say, the only way to remove the malware from the restore
> > points is to turn off System Restore, then turn it back on, but that
> > will delete *all* your restore points, not just the infected one(s).
> > If there are some restore points that have been created since the
> > malware was gotten rid of, you may want to keep those. So
> > alternatively you can just wait for the infected point(s) to fall of
> > the end of the chain--a maximum of 90 days. Note that that alternative
> > may keep some non-infected restore points, but also requires care and
> > good record-keeping to make sure you don't accidentally restore from
> > an infected restore point.
> >
> > My personal preference is to keep the good restore points and be sure
> > your record-keeping of which are infected is accurate.
> >
> >

> >> If you are trying to use restore points to overcome a malware problem,
> >> the
> >> forget it for the reason above.
> >
> >
> >
> > I second that motion-- very strongly.
> >
> > --
> > Ken Blake, Microsoft MVP - Windows Desktop Experience
> > Please Reply to the Newsgroup
>
>
> Ken
>
> The OP states that NO restore point is working.

Sorry, I missed that.


> Malware doesn't always
> cobble the restore points themselves. In some cases, it is just the function
> that is lost , maybe the command redirected away from the function. Removing
> the ability and then re-instating it generally sets everything back to
> normal.

OK. Thanks for the clarification.


> In this case, the restore points are probably ok if only the OP could get to
> them. Malware which infiltrates restore points themselves will generally
> allow access to them in the knowledge that the host machine will be
> reinfected if any of them are run..
> --
>
> Mike Hall - MVP Windows Experience
> http://msmvps.com/blogs/mikehall/
--
Ken Blake, Microsoft MVP - Windows Desktop Experience
Please Reply to the Newsgroup
 

My Computer

whs

Vista Guru
Gold Member
Messages
2,026
Location
Germany/Florida
#7
System Restore will not restore my HP laptop to ANY point in the past.
I get a message which says it encountered an unspecified error (VISTA).
Also, I tried to access System Restore in safe mode and can't find it.
Can someone tell me what to try? My Device Manager doesn't indicate
any problems. Thanks.

My first check would be to see whether you have any restore points. Open Command Prompt as administrator (you find Command Prompt in All Programs > Accessories). Then type VSSADMIN LIST SHADOWS (shadows are restore points). That should list the restore points by volume and date.
 

My Computer

System One

  • Manufacturer/Model
    Dell
    CPU
    Q6600
    Memory
    4GB
    Monitor(s) Displays
    HP w2207h
    Hard Drives
    2x250GB HDDs
    1x60GB OCZ SSD
    6 external disks 60 to 640GBs
    Other Info
    Also 1xHP desktop, 1xHP laptop, 1xGateway laptop
R

rmo555

#8
On Sat, 11 Jul 2009 14:13:54 -0500, whs <guest@xxxxxx-email.com>
wrote:

>
>rmo555;1086984 Wrote:

>> System Restore will not restore my HP laptop to ANY point in the past.
>> I get a message which says it encountered an unspecified error (VISTA).
>> Also, I tried to access System Restore in safe mode and can't find it.
>> Can someone tell me what to try? My Device Manager doesn't indicate
>> any problems. Thanks.
>
>
>My first check would be to see whether you have any restore points.
>Open Command Prompt as administrator (you find Command Prompt in All
>Programs > Accessories). Then type VSSADMIN LIST SHADOWS (shadows are
>restore points). That should list the restore points by volume and date.

I found that all my restore points work from Safe Mode. Does that clue
help anyone? They should work from Normal mode. I have no viruses or
malware of any sort. No Device problems either.
 

My Computer

whs

Vista Guru
Gold Member
Messages
2,026
Location
Germany/Florida
#9
If they work in safe mode, there is some process (in normal mode) that interferes with it. Very hard to tell though which one it is. The usual suspects are the startup programs which you could stop for a test. But it could be another process too. Since system restore does not give you a lot of clues, we are pretty helpless.
For the above reasons I do not rely on the windows restore any more. I am using Norton Ghost for my system backups. But there are a lot of other good programs along the same line, especially Acronis. That may be something you could consider for the future. In this thread I have summarized the options a little while ago: Ghosting approaches - summary because of popular demand « How-To Geek Forums
 

My Computer

System One

  • Manufacturer/Model
    Dell
    CPU
    Q6600
    Memory
    4GB
    Monitor(s) Displays
    HP w2207h
    Hard Drives
    2x250GB HDDs
    1x60GB OCZ SSD
    6 external disks 60 to 640GBs
    Other Info
    Also 1xHP desktop, 1xHP laptop, 1xGateway laptop
R

rmo555

#10
On Sat, 11 Jul 2009 16:47:36 -0500, whs <guest@xxxxxx-email.com>
wrote:

>
>If they work in safe mode, there is some process (in normal mode) that
>interferes with it. Very hard to tell though which one it is. The usual
>suspects are the startup programs which you could stop for a test. But
>it could be another process too. Since system restore does not give you
>a lot of clues, we are pretty helpless.
>For the above reasons I do not rely on the windows restore any more. I
>am using Norton Ghost for my system backups. But there are a lot of
>other good programs along the same line, especially Acronis. That may be
>something you could consider for the future. In this thread I have
>summarized the options a little while ago: 'Ghosting approaches -
>summary because of popular demand « How-To Geek Forums'
>(http://www.howtogeek.com/forum/topi...-summary-because-of-popular-demand?replies=46)
Thank you.
 

My Computer

G

Gene E. Bloch

#11
On Sat, 11 Jul 2009 10:59:53 -0400, rmo555@xxxxxx wrote:

> System Restore will not restore my HP laptop to ANY point in the past.
> I get a message which says it encountered an unspecified error (VISTA).
> Also, I tried to access System Restore in safe mode and can't find it.
> Can someone tell me what to try? My Device Manager doesn't indicate
> any problems. Thanks.
In addition to the other remarks, I know (from symptoms identical to what
you describe) that Norton Internet Security interferes with System Restore.

If applicable to you, try this:
Open Norton & choose Computer Settings, then Miscellaneous Settings.
Then Product Security
Now turn Norton Product Tamper Protection OFF.

Restore the setting later, after a successful System Restore.

--
Gene E. Bloch letters0x40blochg0x2Ecom
 

My Computer

R

rmo555

#12
On Sun, 12 Jul 2009 18:09:15 -0700, "Gene E. Bloch"
<not-me@xxxxxx> wrote:

>On Sat, 11 Jul 2009 10:59:53 -0400, rmo555@xxxxxx wrote:
>

>> System Restore will not restore my HP laptop to ANY point in the past.
>> I get a message which says it encountered an unspecified error (VISTA).
>> Also, I tried to access System Restore in safe mode and can't find it.
>> Can someone tell me what to try? My Device Manager doesn't indicate
>> any problems. Thanks.
>
>In addition to the other remarks, I know (from symptoms identical to what
>you describe) that Norton Internet Security interferes with System Restore.
>
>If applicable to you, try this:
>Open Norton & choose Computer Settings, then Miscellaneous Settings.
>Then Product Security
>Now turn Norton Product Tamper Protection OFF.
>
>Restore the setting later, after a successful System Restore.

Thanks - but I don't have Norton on my PC. However, I was thinking of
purchasing Norton Security Suite 2009 - so I will save your posting for
future reference. Is there anything else I should know about Norton?
Thanks........
 

My Computer

whs

Vista Guru
Gold Member
Messages
2,026
Location
Germany/Florida
#13
Norton IS09 is pretty good and so is Kaspersky IS09. I use both - on different systems, of course.
 

My Computer

System One

  • Manufacturer/Model
    Dell
    CPU
    Q6600
    Memory
    4GB
    Monitor(s) Displays
    HP w2207h
    Hard Drives
    2x250GB HDDs
    1x60GB OCZ SSD
    6 external disks 60 to 640GBs
    Other Info
    Also 1xHP desktop, 1xHP laptop, 1xGateway laptop
G

Gene E. Bloch

#14
On Mon, 13 Jul 2009 13:26:09 -0400, rmo555@xxxxxx wrote:

> On Sun, 12 Jul 2009 18:09:15 -0700, "Gene E. Bloch"
> <not-me@xxxxxx> wrote:
>

>>On Sat, 11 Jul 2009 10:59:53 -0400, rmo555@xxxxxx wrote:
>>

>>> System Restore will not restore my HP laptop to ANY point in the past.
>>> I get a message which says it encountered an unspecified error (VISTA).
>>> Also, I tried to access System Restore in safe mode and can't find it.
>>> Can someone tell me what to try? My Device Manager doesn't indicate
>>> any problems. Thanks.
>>
>>In addition to the other remarks, I know (from symptoms identical to what
>>you describe) that Norton Internet Security interferes with System Restore.
>>
>>If applicable to you, try this:
>>Open Norton & choose Computer Settings, then Miscellaneous Settings.
>>Then Product Security
>>Now turn Norton Product Tamper Protection OFF.
>>
>>Restore the setting later, after a successful System Restore.
>
>
> Thanks - but I don't have Norton on my PC. However, I was thinking of
> purchasing Norton Security Suite 2009 - so I will save your posting for
> future reference. Is there anything else I should know about Norton?
> Thanks........
That's been my only problem, and I figured out how to fix it. I'm kidding,
really - I actually learned from the Web how to fix it :-)

Lots of people, including me, have had bad experiences with older Norton
security software, and you will see many people in this NG and others who
utterly disagree with me about NIS 2009. However, I don't know whether any
of them have actually *tried* the newer version...

--
Gene E. Bloch letters0x40blochg0x2Ecom
 

My Computer

K

Ken Blake, MVP

#15
On Mon, 13 Jul 2009 15:24:27 -0700, "Gene E. Bloch"
<not-me@xxxxxx> wrote:


> Lots of people, including me, have had bad experiences with older Norton
> security software, and you will see many people in this NG and others who
> utterly disagree with me about NIS 2009. However, I don't know whether any
> of them have actually *tried* the newer version...

I have also heard relatively good things about the latest version of
Norton Anti-Virus, from people I respect. Nevertheless Norton has a
history for the past several years of being the worst such product on
the market, and even if they have improved, there is no guarantee that
they are anywhere near one of the best.

As far as I'm concerned, Norton's abominable recent record means that
they have the need to provide a lot of proof that the new version is
any good before I would personally use it or recommend it to anyone
else.


--
Ken Blake, Microsoft MVP - Windows Desktop Experience
Please Reply to the Newsgroup
 

My Computer

whs

Vista Guru
Gold Member
Messages
2,026
Location
Germany/Florida
#16
Ken Blake, there is enough information available to inform yourself. He who seeks shall find.
 

My Computer

System One

  • Manufacturer/Model
    Dell
    CPU
    Q6600
    Memory
    4GB
    Monitor(s) Displays
    HP w2207h
    Hard Drives
    2x250GB HDDs
    1x60GB OCZ SSD
    6 external disks 60 to 640GBs
    Other Info
    Also 1xHP desktop, 1xHP laptop, 1xGateway laptop
G

Gene E. Bloch

#17
On Mon, 13 Jul 2009 16:11:20 -0700, Ken Blake, MVP wrote:

> On Mon, 13 Jul 2009 15:24:27 -0700, "Gene E. Bloch"
> <not-me@xxxxxx> wrote:
>
>

>> Lots of people, including me, have had bad experiences with older Norton
>> security software, and you will see many people in this NG and others who
>> utterly disagree with me about NIS 2009. However, I don't know whether any
>> of them have actually *tried* the newer version...
>
>
> I have also heard relatively good things about the latest version of
> Norton Anti-Virus, from people I respect. Nevertheless Norton has a
> history for the past several years of being the worst such product on
> the market, and even if they have improved, there is no guarantee that
> they are anywhere near one of the best.
>
> As far as I'm concerned, Norton's abominable recent record means that
> they have the need to provide a lot of proof that the new version is
> any good before I would personally use it or recommend it to anyone
> else.
So rmo555 will have to decide which one of us (as well as the various other
people who disagree with you and the various other people who disagree with
me) to believe, when deciding about buying NIS 2009.

I'll add this: there was a period of a couple of months a year or two ago
when various PC-related magazines reviewed a number of AV or security
programs. Different programs were near the top of one review, near the
bottom of another, and not even reviewed in a third.

I bought a pair of dice :-)

--
Gene E. Bloch letters0x40blochg0x2Ecom
 

My Computer

Users Who Are Viewing This Thread (Users: 1, Guests: 0)