The Group Policy Client service failed the logon. Access is denied

Kayla77

New Member
I would greatly appreciate any assistance.

I got the dreaded "User Profile Error - Logged on with a Temporary Profile" screen 2 days ago. I saw google updater briefly before my system restarted and I've read that may be a cause. Anyway, I was able to back up most of my files. I restarted my laptop and to my surprise, it was back except the theme was different and couldn't be altered which I could deal with. A few other things were off but it was usable.

Unfortunately, a little before midnight, there was a power outage. My laptop has a dead battery (well almost dead so it gives you about a minute) so I just shut down without closing each program one by one. I force quit but it did shut down on its own. The power came back on but I got the following error when I tried to login this afternoon.

"The Group Policy Client service failed the logon. Access is denied"

I'm running Vista Ultimate. I could not get past the login screen. I could login in as guest but I only had one administrator account. I was able to boot in safe mode and my files are still there. I was even able to export my Firefox history, save my passwords and do a back up of that. I created a new administrator account in safe mode. I was able to login and use my laptop normally (connect to internet etc) but of course, it's not my real account.

I do not have the cd that the laptop came with because it was a hand-me down, come as is. I've been using it since 2006. I cannot do a system restore, it doesn't go back far enough.

Is there anything I can do. I would really like to be able to use my laptop's previous administrator account with my files and settings as I'm accustomed to.
 

My Computer

richc46

Vista Guru
Gold Member

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

Kayla77

New Member
Thanks for the link. I want to try it as I had to restore a profile in 2010 via a tutorial here. But, one thing that concerns me is right now I have a new admin account and it's working. Is there a possibility that, as a consequence of trying to restore the profile, I will lose access altogether? Perhaps it would be better to ask it in that thread, not sure.
 

My Computer

Brink

Staff member
mvp
Hello Kayla,

No worries. A user profile is not the same as a user account. A user profile is only a collection of settings that make the computer look and work the way you want it to for a user account. It contains the account's settings for desktop backgrounds, screen savers, pointer preferences, sound settings, and other features. User profiles ensure that your personal preferences are used whenever you sign in to Windows.

When you do the tutorial, it basically deletes the bad user profile to have a new profile created for the user account. :)
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD
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