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The User Profile Service failed the logon.

J

John Bailey

#1
I've been using Windows Vista Ultimate for almost three months now, and all
of a sudden tonight I couldn't log on to my laptop. Every time I tried I
received the message "The User Profile Service failed the logon. The User
Profile failed to load." I had successfully logged on to it only five hours
earlier, so I did not understand what could be going on.

Fortunately after Googling the error message (I originally used Microsoft
Live Searct, but did not get any results), I found someone who had a similar
error and had found that his profile had entered a backup state. I logged on
with my domain administrator account (it's good to be the king sometimes) and
examined the keys under HKLM\Software\Microsoft\Windows NT\Current
User\ProfileList\ and was able to find the key for my user id SID. Sure
enough, the key had a ".bak" appended to it and there was an identical one
that was set to a temp directory. I renamed the other key, removed the
".bak" from mine, and changed the State property under my key to 0. This
allowed me to log in.

Does anyone know what might have caused this issue? If this is a bug, its a
pretty severe one, as I can just imagine a help desk trying to resolve this
over the phone with their laptop users who all of a sudden can't log in.

Thanks.

Edit
Solution can be found here :- http://www.vistax64.com/tutorials/130095-user-profile-service-failed-logon-user-profile-cannot-loaded.html
 

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a.kirke

New Member
Messages
1
#2
I'm new to Vista so I asked my wizz friend and then I managed to solve the problem:
1. I closed down.
2. Turned computer on and immediately pressed F8 repeatedly until I got "Advanced Boot Options".
3. used the down arrow to select "Safe Mode" and pressed enter.
4. computer then opened eventually in the funny look of safe mode, with a "Help" window.
5. In the help window there is an underlined "What is System Restore?" Clicking on that gave me the answer and "Click to open System Restore"
6. I clicked on that and a new window came up recommending restoring to a previous state before windows update which I had done before the fault occurred.
7. I clicked OK and after a bit of whirring all came up OK. Can you imagine how pleased I felt?
8. Incidentally I had also changed the display font size to the larger size just before the fault occurred so while in Safe Mode I managed to remember how I had done that and changed it back again as that may have caused the fault.
 

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wds

New Member
Messages
1
#3
The User Profile Service service failed the logon,

After 2hours i solved the problem by logging on as "administor"
and "restored System" by going to CONTROL PANEL / SystemMaintance\System and in "Tasks" selected 'System Protection' then clicked on the 'system restore'. The computer just down its thing -restarted its self back to 'user login' sccreen and I was then able to login again.
Cheers
 

My Computer

Messages
1
#4
I had this same problem last evening; I did a System Restore, but doing this has royally messed up my McAfee. If I uninstall McAfee completely and try to reinstall it, the computer won't read the cd correctly; instead of "Next" and "Cancel," the two buttons on the first screen both read "Label" and clicking on them brings up another blank screen. However, if I try to run McAfee directly after the system restore, it takes five minutes to read the computer and then either comes up with a blank screen (with the McAfee header) or says that I must reinstall. Any ideas??
 

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jeffy2k3

New Member
Messages
1
#5
examined the keys under HKLM\Software\Microsoft\Windows NT\Current
User\ProfileList\ and was able to find the key for my user id SID. Sure
enough, the key had a ".bak" appended to it and there was an identical one
that was set to a temp directory. I renamed the other key, removed the
".bak" from mine, and changed the State property under my key to 0. This
allowed me to log in.

how do u find where those are at???
 

My Computer

Messages
2
#6
ANSWER : the user profile service failed the logon

Hello,

turn on your computer then hold press F8 You will see on the screen " Repair Your Computer" then Enter. Don't choose Administrator if you don't know the password use your own administrator user name and your password,. then press Enter.

On the screen

You'll see on the first Category "Startup Repair" and the second one "System Restore"

click on Startup Repair then when Your done doing it restart your computer. if doesn't work try the second one System Restore then click on it. again when your done Restart your computer.

Doesn't work?
I will help YOU!
 
Last edited by a moderator:

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firehorse

New Member
Messages
2
#8
Hi,
Itried editting the registry key however it's my main administrator account that I am blocked out of so the only other account I can get into on my PC is an account without full permissions.

I can see the problematic key with the .bak but I can't rename of delete it.

Any ideas what I can do?

Thanks
Dave
 

My Computer

Brink

Staff member
mvp
Messages
32,202
Location
Oklahoma, USA
#9

My Computers

System One System Two

  • Show second system?
    Yes
    Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS Maximus X Code Z370
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    PSU
    Seasonic Prime Titanium 850W
    Case
    Corsair Air 740
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    300 Mb/s Download and 30 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Creative F200 webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB6190 cable modem,
    APC SMART-UPS RT 1000 XL,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

Brink

Staff member
mvp
Messages
32,202
Location
Oklahoma, USA
#11
Dave, I'm glad to hear that you got it sorted. Thank you for the feedback.

Shawn
 

My Computers

System One System Two

  • Show second system?
    Yes
    Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS Maximus X Code Z370
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    PSU
    Seasonic Prime Titanium 850W
    Case
    Corsair Air 740
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    300 Mb/s Download and 30 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Creative F200 webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB6190 cable modem,
    APC SMART-UPS RT 1000 XL,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

Pelaez

New Member
Messages
2
#12
Hello,

I just got the same problem with my new laptop (it has less than a month), It froze last night and today it won't sign in. I need it urgently because I have some school files I need to burn to a disc...

I entered with F8, safe mode, but there was only my profile (the owner, which should have admin privileges), so I logged in with that profile. However, it said it didn't load correctly, so it just assigned a default one. I tried accessing my documents, but in Owner's files, though all my folders are there, the documents folder is missing...


I don't need to fix my computer right now, only the files...
 

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Brink

Staff member
mvp
Messages
32,202
Location
Oklahoma, USA
#14
I just restarted my computer in safe mode again, I edited the Registy keys as I read in this forums and in here: Nigels blog - of things tech: Fixing User Profiles in Vista

RefCount was set to 0, and so was the State variable, and still nothing...

I'm starting to dislike Vista...
Hello,

I just got the same problem with my new laptop (it has less than a month), It froze last night and today it won't sign in. I need it urgently because I have some school files I need to burn to a disc...

I entered with F8, safe mode, but there was only my profile (the owner, which should have admin privileges), so I logged in with that profile. However, it said it didn't load correctly, so it just assigned a default one. I tried accessing my documents, but in Owner's files, though all my folders are there, the documents folder is missing...


I don't need to fix my computer right now, only the files...
Hi Pelaez,

Welcome to Vista Forums.

In your case, you might try this tutorial instead to see if it will fix your problem for you.

http://www.vistax64.com/tutorials/135858-user-profile-error-logged-temporary-profile.html

Shawn
 

My Computers

System One System Two

  • Show second system?
    Yes
    Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS Maximus X Code Z370
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    PSU
    Seasonic Prime Titanium 850W
    Case
    Corsair Air 740
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    300 Mb/s Download and 30 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Creative F200 webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB6190 cable modem,
    APC SMART-UPS RT 1000 XL,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

k. tyre

New Member
Messages
1
#15
I encountered this same problem this morning. Naturally, the first thing I did was to call customer service, they told me that they could remote access my computer and solve the problem for a fee of over 100$ :shock:.


Good thing I checked these forums first!


a. kirke's advice was RIGHT ON! :geek: Solved my problem in less than five minutes. Thanks bro, I owe you one:D:party:
 

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Brink

Staff member
mvp
Messages
32,202
Location
Oklahoma, USA
#16
Your welcome K. Tyre. Yikes, that's a steep price. :eek:

Glad to hear that you got it resolved now.

Shawn
 

My Computers

System One System Two

  • Show second system?
    Yes
    Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS Maximus X Code Z370
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    PSU
    Seasonic Prime Titanium 850W
    Case
    Corsair Air 740
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    300 Mb/s Download and 30 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Creative F200 webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB6190 cable modem,
    APC SMART-UPS RT 1000 XL,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

shaze

New Member
Messages
2
#17
well jeffy2k3 you have to go on regedit which you can go through run and then you expand hkey local machine and then Software\Microsoft\Windows NT\Current
User\ProfileList\ you should see all this and change your file

help?
 

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Bromley

New Member
Messages
2
#18
Hi All.

Just had a phone call from the Missus at home. She has just had this error appear.

We both use the same log in account.

I am right in saying that if I go into safe mode and try a system restore from that it might work or do I have to do the rededit bit in safe mode log out then log back in to do the restore.

Also on a difference note. How do I back up my PC, Is it possible to save all the data as a "back up file" on a CD incase my laptop ever crashes I wont lose the photo's of my baby boy and all my music etc??

Thanks

Jay
 

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Brink

Staff member
mvp
Messages
32,202
Location
Oklahoma, USA
#19

My Computers

System One System Two

  • Show second system?
    Yes
    Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS Maximus X Code Z370
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    PSU
    Seasonic Prime Titanium 850W
    Case
    Corsair Air 740
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    300 Mb/s Download and 30 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Creative F200 webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB6190 cable modem,
    APC SMART-UPS RT 1000 XL,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

Bromley

New Member
Messages
2
#20
Shawn.

I did the Regedit thing in safe mode (didnt auto log me in tho as super admin, I had to log in with my normal password?) and fingers crossed it worked. I have set up another "admin" user in case it happens again.

Thanks for all your help and I will be on this site quite a lot from now on.
 

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