The User Profile Service failed the logon.

beach90

New Member
I have been following the steps and went into safe mode and enabled the Built in Administrator. Then I logged off and went into the built in safe mode admin. and typed in regedit in the search box but nothing happens!??? what do i do next? thanks for the help!


also if i decide to just delete my user account does that mean i would lose all of my programs and things such as pictures? thanks!
 

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Brink

Staff member
mvp
Hello Beach, and welcome to Vista Forums.

See if you can double clicking on it directly at C:\Windows\regedit.exe can open regedit for you.

If you delete your user account, you will lose everything in your C:\Users\(user name) folders, and all of your personall settings. The programs will still be installed though, but you would need to manually create new shortcuts for them.

If nothing helps, then see if a new created administrator account will work for you. If so, then you can copy the contents of the old user accounts C:\Users\(user name) folders into the correspond new accounts C:\Users\(user name) folders from within the new account. Afterwards, you can delete the old account.

Hope this helps,
Shawn
 

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    512 GB M.2 SSD

beach90

New Member
okay thanks. how do i create a new account though from the administrators account. and also how would i copy the old content to the new account. will it just be like my old account once i copy my files? (i just need to have pictures and documents that are saved onto my old account)
 

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Brink

Staff member
mvp

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master 3
    Keyboard
    Logitech wireless K800
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD
N

nam311

Hi,
In the morning , I got a message that user profile services fails to
logon. Then I started and press F8 and ran system restore which
completed successfully. System asked me to restart and I did and now I
am not getting the message that user profile services fails to logon but
it shows only blank screen.It does not show normal window desktop.by the
way, I am using Window Vista home premium. Please help me.

Thanks
Namit
 

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tgherendeen

New Member
One other way around the problem w/o using system restore or safe mode:
If you have another account on the system, even if it is a non-administrative account, you can still run regedit
Open explorer (Windows Key & E), navigate to \windows\system32\cmd.exe. Right click and select "run as administrator", enter your credentials (the username and password of your privileged account). Once the command window opens, type regedit and follow the instructions found in this thread.
I didn't even have to reboot.
You could probably run regedit directly (located in \windows) using this method, but I wanted to check a variety of other things first.
 

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Brink

Staff member
mvp
Hello Bazkennedy,

This may be able to help you with this error.

http://www.vistax64.com/tutorials/1...-failed-logon-user-profile-cannot-loaded.html

Hope this helps,
Shawn

iv got on to the folder but i can not find the file that i hav to change
can u help


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System One System Two

  • Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master 3
    Keyboard
    Logitech wireless K800
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

aschuster89

New Member
I just want to say a HUGE thank you to whoever wrote this post!!!!! I came across the same exact problem tonight and I have a huge paper due tomorrow that was all saved on my computer. I was freaking out that I wouldn't be able to access it because my computer was acting up... I followed your steps and everything is now working perfect! Right before this happened, my computer wanted to update 10 systems, and usually when it does updates, it loads just fine afterwards. I'm not sure why this time seemed to be such a problem, but THANK YOU for posting how to fix it! You're a lifesaver!
 

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C

Chuck

On 5/1/2010 7:50 AM, Done wrote:

> Hi. I came accross this site when searching google for a fix.
>
> I was hoping somebody could assist me with my frustrating problem.
>
> When I boot into safe mode I get a black screen with a cursor and safe
> mode written in each corner.
>
> I tried to do a system restore yesterday and it seems I have really
> messed up my laptop (Dell inspiron 1720). Luckily I backed everything up
> before this mess happened.
>
> Booting from the OS DVD doesn't seem to work and I don't have a repair
> option on thr boot menu.
>
> If anyone could help me dig my way out of this hole, I would be
> eternally grateful!
>
> Thanks
> done
>
>
First, booting from the DVD may require that you go into BIOS and change
the boot order.
Next, obviously the DVD drive must be working, and capable of boot.
Otherwise, you will need to have alternate media or a replacement drive,
and use it to start the boot process.
Some Laptops have a restore to factory image stored on the HD.
Using it is Mfr/Model dependent. Check the Dell website or your
documentation for information.
 

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L

lmiller

I just wanted to take a quick moment and say thank you to the post from
John Bailey, bazkennedy and cgos. You were all helpful but these three
post led me to a successful fix.
I recently found myself faced with the logon problem, basically saying
The User Profile / service failed the logon / user profile can not be
loaded. I was dead in the water because it was the admin account. I had
other accounts on the computer so after logging in on a second account.
I went into the search bar just above the vista symbol at bottom left
and entered cmd, which showed in the search window the cmd.exe command.
I right clicked over the cmd.exe and clicked run as a administrator.
Just type in the password and your in the DOS prompt. Then type regedit
and then follow the above posts information. I did see the .bak at the
end of the values. I then followed more of "cgos" information (above
post) by renaming the extra identical value (without .bak) just by
ending it with.old. I then removed (just) .bak from the value. Then
replacing the 8 from the 8000 in the right hand side "state" value.
Then logged off my second account and then onto the admin account and
all is well.
It seems a little tricky but after figuring out how to run as admin from
a second acct everything went quickly and smoothly after that.
Good Luck.


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harri709

New Member
Thanks to this website my problem was fixed. I had the error User Profile Service - Service failed logon.
Fix:

  • When turning on the computer I hit the F8 key several times.
  • The black screen came up I clicked on the Safe Mode command.
  • I was able to open up my computer by this Safe Mode command.
  • I clicked on the help window - One of the options was restore at a earlier date.
  • I started a virus scan right away on my McCafee and so far everything is working. Except I lost all my favorites. Little price to pay!
Good luck all and thank you!
 

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