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Unable to open/download files

S

Skyeball_2007

#1
Help, i am unable to download programs or open any files from the internet!!
If I try to open a photo it progresses to 25% and then closes, if I try to
save it to my desktop sometimes the icon will appear for a split second and
then disappear- soemtimes nothing happens! Please help, I've spent hours on
the phone- reset internet security settings, turned off Norton, firewall,
disk clean, virus scan, turned off all programs on restart and nothing! Now
they want to do a recovery, anyone have any suggestions that doesn't require
having to download anything? THANX
--
HELP!!
 

My Computer

R

Rick Rogers

#2
Hi,

Uninstall Norton's software entirely (don't just disable it), see if this
helps.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"Skyeball_2007" <jennifermitsuk@hotmail.com> wrote in message
news:9BEA7ABC-C06E-47AF-9C8A-2F4C44359E7B@microsoft.com...
> Help, i am unable to download programs or open any files from the
> internet!!
> If I try to open a photo it progresses to 25% and then closes, if I try to
> save it to my desktop sometimes the icon will appear for a split second
> and
> then disappear- soemtimes nothing happens! Please help, I've spent hours
> on
> the phone- reset internet security settings, turned off Norton, firewall,
> disk clean, virus scan, turned off all programs on restart and nothing!
> Now
> they want to do a recovery, anyone have any suggestions that doesn't
> require
> having to download anything? THANX
> --
> HELP!!
 

My Computer