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Unable to Scroll Down in Windows

B

BlueOval

#1
I am unable to scroll down in any window while within the OS. While on the
internet within my browser I'm fine; but as soon as try to explore my
computer or read a document from Notepad or Wordpad or if I try to look at
pictures I am unable to scroll down normally. I can force the application to
scroll down, but as soon as I let go of the mouse button to get a look at a
file further down the list, the window scrolls back up by itself to the top
of the list. Extremely aggravating!! This is making it almost impossible to
edit a document or move a file to another folder.
 

My Computer

Brink

Staff member
mvp
Messages
32,202
Location
Oklahoma, USA
#2
I am unable to scroll down in any window while within the OS. While on the
internet within my browser I'm fine; but as soon as try to explore my
computer or read a document from Notepad or Wordpad or if I try to look at
pictures I am unable to scroll down normally. I can force the application to
scroll down, but as soon as I let go of the mouse button to get a look at a
file further down the list, the window scrolls back up by itself to the top
of the list. Extremely aggravating!! This is making it almost impossible to
edit a document or move a file to another folder.
Hi BlueOval,

Have you tried restarting the computer to see if it will clear the problem? If it is just a quirk, this may do it.

If you are not using a standard mouse, you might try reinstalling the drivers for it.

Shawn
 

My Computers

System One System Two

  • Show second system?
    Yes
    Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS Maximus X Code Z370
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    PSU
    Seasonic Prime Titanium 850W
    Case
    Corsair Air 740
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    300 Mb/s Download and 30 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Creative F200 webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB6190 cable modem,
    APC SMART-UPS RT 1000 XL,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD
A

Andre Da Costa[ActiveWin]

#3
Go to Start > All Programs > Accessories and right-click
on the Command Prompt and choose "Run as administrator".
Type in: SFC /SCANNOW and press your Enter key.

This should replace/repair any corrupt files in the system.

Have you installed any applications recently that might have triggered this?
Video drivers updated?
--
Andre
Blog: http://adacosta.spaces.live.com
My Vista Quickstart Guide:
http://adacosta.spaces.live.com/blog/cns!E8E5CC039D51E3DB!9709.entry
"BlueOval" <BlueOval@xxxxxx> wrote in message
news:42AE33F0-3180-4371-8F98-71FD6D37B17C@xxxxxx

>I am unable to scroll down in any window while within the OS. While on the
> internet within my browser I'm fine; but as soon as try to explore my
> computer or read a document from Notepad or Wordpad or if I try to look at
> pictures I am unable to scroll down normally. I can force the application
> to
> scroll down, but as soon as I let go of the mouse button to get a look at
> a
> file further down the list, the window scrolls back up by itself to the
> top
> of the list. Extremely aggravating!! This is making it almost impossible
> to
> edit a document or move a file to another folder.
 

My Computer

B

BlueOval

#4
"Andre Da Costa[ActiveWin]" wrote:

> Have you installed any applications recently that might have triggered this?
> Video drivers updated?
I ran SCANNOW and received this message:

"Windows Resource Protection found corrupt files but was unable to fix some
of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log"

Of course, I am unable to view it via Windows Explorer since SCANNOW did not
fix the scrolling issue; so I opened the log by searching for it explicitly.
There is a great deal of information in the log - which of course I am unable
to see all of it due to the scrolling issue. :(

I have not updated video drivers since purchasing the machine in May or June
of this year. The only thing I have been updating is the OS itself via
Windows Update. As far as applications go, I am unsure what type of app would
trigger this type of behavior; but I have very few apps installed as I am
primarily a gamer. I can think of nothing that has been recently installed.
 

My Computer

Brink

Staff member
mvp
Messages
32,202
Location
Oklahoma, USA
#5
I ran SCANNOW and received this message:

"Windows Resource Protection found corrupt files but was unable to fix some
of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log"

Of course, I am unable to view it via Windows Explorer since SCANNOW did not
fix the scrolling issue; so I opened the log by searching for it explicitly.
There is a great deal of information in the log - which of course I am unable
to see all of it due to the scrolling issue. :(

I have not updated video drivers since purchasing the machine in May or June
of this year. The only thing I have been updating is the OS itself via
Windows Update. As far as applications go, I am unsure what type of app would
trigger this type of behavior; but I have very few apps installed as I am
primarily a gamer. I can think of nothing that has been recently installed.
BlueOval,

I would do a Repair Install. This will allow you to repair your Vista installation without loosing your files, settings, and programs.

http://www.vistax64.com/tutorials/88236-repair-install-vista.html

Shawn
 

My Computers

System One System Two

  • Show second system?
    Yes
    Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS Maximus X Code Z370
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    PSU
    Seasonic Prime Titanium 850W
    Case
    Corsair Air 740
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    300 Mb/s Download and 30 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Creative F200 webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB6190 cable modem,
    APC SMART-UPS RT 1000 XL,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD
B

BlueOval

#6
"brink" wrote:

>
> BlueOval,
>
> I would do a Repair Install. This will allow you to repair your Vista
> installation without loosing your files, settings, and programs.
>
> http://www.vistax64.com/tutorials/88236-repair-install-vista.html
>
> Shawn
Thanks, but this is on a laptop which came with a "Recovery CD" as opposed
to a retail boxed version of the OS. So I would have to essentially wipe my
drive and start fresh. This would ordinarily be an unacceptable solution;
however I'm just about to build myself a desktop which will become my primary
gaming machine, so I'll probably go ahead and start fresh on my laptop.
 

My Computer

A

Andrew Rossmann

#7
In article <42AE33F0-3180-4371-8F98-71FD6D37B17C@xxxxxx>,
BlueOval@xxxxxx says...

> I am unable to scroll down in any window while within the OS. While on the
> internet within my browser I'm fine; but as soon as try to explore my
> computer or read a document from Notepad or Wordpad or if I try to look at
> pictures I am unable to scroll down normally. I can force the application to
> scroll down, but as soon as I let go of the mouse button to get a look at a
> file further down the list, the window scrolls back up by itself to the top
> of the list. Extremely aggravating!! This is making it almost impossible to
> edit a document or move a file to another folder.
Do you have any manufacturer specific mouse drivers installed? If so,
have you tried uninstalling them so Vista uses stock drivers? Or maybe
there is some odd setting you changed. Also, since it's a laptop (as
mentioned in a later post), maybe it's a broken or malfunctioning
touchpad or pointing stick? Sometimes you can disable them and use a
normal mouse to see if that helps.

In text, can you use the arrow keys to scroll the cursor? When you say
'force the scroll', how do you force it?

--
If there is a no_junk in my address, please REMOVE it before replying!
All junk mail senders will be prosecuted to the fullest extent of the
law!!
http://home.att.net/~andyross
 

My Computer

B

BlueOval

#8
I normally use a Logitech G7 which is a cordless laser mouse. I have had the
drivers for it installed ever since purchase of the laptop. I rarely use the
touchpad, but have tried using that instead of the mouse since this problem
began with no change.

I said I was fine within the browser, but since posting I've noticed that if
I come across an online form with multiple choices within a box which
requires you to press an arrow key to see all the choices, that the dropdown
menu simply blinks rapidly not allowing me to make a choice or even to read
what choices there are. In this case I have been able to use the arrow keys
to scroll up or down within the box to see what the choices are.

By forcing the scroll I mean that I hold down my left mouse button on either
the down arrow or the scroll bar itself on the side of the window and drag
the mouse down the slider. When doing this the text blinks rapidly not really
allowing me to see what is below although the slider itself does move down
the page. Once I let go of the left mouse button, I can see where I am in the
document; but then the slider rises to the top of the scroll bar all by
itself.

The only setting I've changed in the OS is to disable the UAC. Other than
that I have not messed with the OS at all. I really don't have many apps
installed either since virtually nothing was available for Vista at the time
I bought it and, as I've said, I'm primarily a gamer so I don't have any
pressing need for apps.

Other than games the only programs I've installed are ZoneAlarm, AVG,
WinRAR, iTunes, Abexo (which is a Registry cleaner for Vista), A-squared,
CCleaner, DivX, IObit SmartDefrag (a defragger for Vista), OpenOffice,
QuickTime, and Winamp.

Other than the mouse, I don't connect any devices such as digital cameras or
webcams to this computer - for that I use my old laptop which has XP Pro on
it. I'm about to build myself a gaming desktop for which I bought XP Pro - so
far Vista sucks a$$.
 

My Computer

B

BlueOval

#9
A friend of mine suggested that it might be a keyboard problem and I had
noticed recently that several keys were sticking; so I installed a USB
keyboard that I had lying around and drivers for it, but I'm still
experiencing the same problem.

I also updated drivers for sound, display and wi-fi via my manufacturer's
site and flashed to the latest BIOS. No joy. In fact, I'm now seeing the
problem crop up in my browser in Manage Bookmarks.

Can anyone think of something else to try short of formatting and
reinstalling the OS? Because that's essentially what my Recovery CD will do...
 

My Computer

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