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Update installation cancelled

#1
I get Hewlett Packard Updates on a routine basis. I have owned the computer for about 45 days and have received app 6 updates. They are:
HP Security Update
Realtek high definition audio driver update
Intel matrix storage manager driver update and
Windows help and support update

Each time I have tried to install them and each time I have received a note in the status column that "installation cancelled"?

Any ideas?

Thanks in advance.

Bill Weaver
 

My Computer

#2
Re: Default Programs - Program Default Associations

Try going to hp's website and manually download them and install them.
 

My Computer

System One

  • Manufacturer/Model
    HP Compaq Presario/SR5113WM
    CPU
    AMD Athlon 64 X2 3600+ 1.9Ghz
    Motherboard
    Asus M2N68-LA
    Memory
    PNY Optima Memory DDR2 2GB 2x1 kit
    Graphics Card(s)
    PNY Nvidia 8400 GS 256MB
    Sound Card
    On board RealTek
    Monitor(s) Displays
    Acer X163W LCD
    Screen Resolution
    1366x768
    Hard Drives
    Western Digital 160 GB SATA 3G (3.0Gb/sec)
    7200 rpm
    Western Digital 160 GB IDE
    PSU
    Dynex 400w
    Case
    Nothin Special
    Cooling
    Stock
    Mouse
    Wireless Logitech LX7
    Keyboard
    Standard 102 key with volume and sleep buttons
    Internet Speed
    Comcrap 10mb cable
    Other Info
    Insignia 2.1 speakers, wireless Xbox 360 controller w/plug n play charger, Belkin wireless G + mimo usb network adapter.
#3
I get Hewlett Packard Updates on a routine basis. I have owned the computer for about 45 days and have received app 6 updates. They are:
HP Security Update
Realtek high definition audio driver update
Intel matrix storage manager driver update and
Windows help and support update

Each time I have tried to install them and each time I have received a note in the status column that "installation cancelled"?

Any ideas?

Thanks in advance.

Bill Weaver

TRY THIS:

Select Start

All Programs

Select HP

Right click HP Update

Select Properties

Select Compatibility tab

Check Run this program as administrator

Select Apply

Select Show settings for all users

Check Run this program as administrator

Select Apply

Select OK

Select OK

The computer might need a restart at this point.

then:

Select Start

All Programs

Select HP

Select HP Update

Search for updates and install...

:)

Tom
 

My Computer

Thao

Teh Waiz Wun.
Power User
canada ca_british_columbia
#4
Personally, I would try using Windows Update, rather than the one that HP supplied. Windows Update knows your hardware (most of the time) and is often less bugged than 3rd party update software.

However, this is a matter of personal opinion. If you like the HP Update software, let's troubleshoot this.
 

My Computer

System One

  • Manufacturer/Model
    Gateway MT6821
    CPU
    Intel® Core™ 2 Duo T5200
    Motherboard
    Intel® 945GM
    Memory
    2GB DDR2
    Graphics Card(s)
    Intel® GMA 950
    Sound Card
    SigmaTel 9250
    Monitor(s) Displays
    Built-In
    Screen Resolution
    1200x800
    Internet Speed
    1.5 MB (Yes, slow high speed.)
#8
I'm having the same problem with HP installations being canceled. I just recently purchased this laptop with Vista Home Premium x64, but I'm still used to XP. I haven't had the time to get all of the Vista tricks down.

I was following the steps recommended above, to change the Privilege Level so that the updater runs as Administrator, but the option is grayed out.

I am the only user on this computer and should have full administrative privileges, so I'm not sure why I wouldn't have that option. UAC has been disabled.

Anyone have any additional suggestions for a Vista noob?

I may stick with the Windows updates like some have suggested, but it bothers me that I don't have the ability to run something as administrator when I *am* the administrator.

Thanks!
Suzanne
 

My Computer

#9
Suzanne,

You can 'Run this program as an administrator'' with UAC enable or disable.
But for permanent change:
The checkbox to "Run this program as an administrator" under the Compatibility tab of an .exe's properties is always grayed out if UAC is disable.

Re-enabled UAC to have the option back.

Michel
 
Last edited:

My Computer

#10
Thanks!

So, I need to enable UAC, check the box to run that one .exe as administrator, then disable again (assuming I don't want all the other annoyances that come along with UAC)?

Wow... I knew UAC was supposed to be a pain when it's enabled, but I didn't realize I'd start running into problems if I disabled it.

Thanks again,
Suzanne
 

My Computer

#11
I believe this statement is totally incorrect:

"Windows Update knows your hardware (most of the time) and is often less bugged than 3rd party update software."

I've actually had numerous bad experiences where MS drivers and software updates for hardware caused severe problems. Why would MS know how to create drivers better than the manufacturer of the product? They have less invested as well. I rarely ever install the drivers from MS update.
 

My Computer

#13
Thanks!

So, I need to enable UAC, check the box to run that one .exe as administrator, then disable again (assuming I don't want all the other annoyances that come along with UAC)?

Wow... I knew UAC was supposed to be a pain when it's enabled, but I didn't realize I'd start running into problems if I disabled it.

Thanks again,
Suzanne
I have UAC disabled for months now on my home computer. No problems.
 

My Computer

System One

  • Manufacturer/Model
    Acer Aspire X1700
    Motherboard
    ASUS
    Memory
    3 gigs
    Graphics Card(s)
    EVGA 1 gig GeForce 210
    Monitor(s) Displays
    Vizio 21" tv
    Screen Resolution
    1920x1080 resolution
    Hard Drives
    1 terabyte sata in 1 partition
    Cooling
    fans that came with it
    Mouse
    basic USB
    Keyboard
    basic USB
    Internet Speed
    3 megabits on a cable modem, wired
#14
This worked for me after months of frustration, thanks Tom!

I finally found this after being prompted to download the "installation cancelled fix" update and having the installation cancelled!:sarc:

Thank you Tom, you rock!!!

I get Hewlett Packard Updates on a routine basis. I have owned the computer for about 45 days and have received app 6 updates. They are:
HP Security Update
Realtek high definition audio driver update
Intel matrix storage manager driver update and
Windows help and support update

Each time I have tried to install them and each time I have received a note in the status column that "installation cancelled"?

Any ideas?

Thanks in advance.

Bill Weaver

TRY THIS:

Select Start

All Programs

Select HP

Right click HP Update

Select Properties

Select Compatibility tab

Check Run this program as administrator

Select Apply

Select Show settings for all users

Check Run this program as administrator

Select Apply

Select OK

Select OK

The computer might need a restart at this point.

then:

Select Start

All Programs

Select HP

Select HP Update

Search for updates and install...

:)

Tom
 

My Computer

#16
Thanks guys... I just did a search for this issue because HP's 'Urgent; HP Update fix for "Install Cancelled issue" was not installing. LOL You guys fixed it, and HP missed the boat I guess.

Thanks Again.
 

My Computer

Joshes

New Member
malaysia
#17
The 'Run as Admin' totally worked. Thanks! Yes HP tech support sucks!
Cheers
 

My Computer

System One

  • CPU
    Intel Quad Q9550 - 2.83GHZ
    Motherboard
    EVGA nForce 780I SLi
    Memory
    Patriot Extreme Viper 4GB
    Graphics Card(s)
    XFX GeForce 9800GTX SLi
    Monitor(s) Displays
    Samsung SyncMaster T220
    Screen Resolution
    1680x1050
    Hard Drives
    2x Western Digital Caviar SE16 250GB SATA2 7200RPM 16MB 8.9MS Hard Drive
    PSU
    Corsair HX1000w
    Case
    Antec Twelve Hundred
    Cooling
    Scythe Ninja Plus REV.B Heatpipe Fanless Heatsink
    Mouse
    Logitech Mx518
    Keyboard
    Microsoft Reclusa

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