USB-Audio Driver (w. BOSE Companion 5)

S

Sneaker

Hi all

With the current Standard Microsoft Driver for USB-Audio Devices I'm getting
distortions. I've already tried SP1 (Eval). No improvement.

I'm using a BOSE Companion 5 sound system, but several users complain the
same problem with other brands of sound devices, as you may read in popular
Vista-Boards.

When listening to sound of all kinds, such as music from Windows Media
Player, Audio-Streams, Digital-TV, etc., the sound gets distorted after some
playing time (after a few minutes, sometimes after more than an hour) and it
will not stop until the sound device is detached and reconnected again. And
then, the same game starts again....

There is no direct reference to the sound source at all: the same mp3-song
may be played and replayed times and again in perfect quality, with no
distortions at all, when suddenly distortions begin.

I read that BOSE are denying any problems with the hardware. Sound systems
shipped to them for repair were all returned with "no errors found". They
say, it's caused by an "improper sound signal".

With Windows XP distortions are virtually unknown, it seems that only Vista
is affected (DRM???).

Has anybody the same problems? What can be done?
 

My Computer

C

Chantix

Hi. First the good news. I am running exactly the same speakers as you are
and experiencing exactly the same problems. It's driving me insane. The
other good news is that it may not be trouble with BOSE as I've used the
speakers on my Apple and they sound fine. You are NOT alone!

Bad news is that I've been looking for an answer to this problem myself with
no luck yet. Seems outrageous that Microsoft would allow such a massive
problem to slip by....but then again, it's Microsoft. Their catchphrase
should be - "Lower your expectations."

Peace
 

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rhgrant

New Member
I notice the previous posts were made in March. Its July.

I too have the Companion 5 series andthe problem I have is not only cracklin gBUT after a time NO SOUND at all!!! I have to reboot.:confused:

Come on Microsoft get off your backsides and fix this problem. Not one response from M$ to this problem.:zip:

Bloody shameful!!!:mad:
 

My Computer

Z

zachd [MSFT]

You snipped out the context and deja.com doesn't archive this group, so I
don't understand what you are specifically referring to nor what problem you
are experiencing.

It sounds like your audio card is dying over time... ? What specific driver
version do you have? Does the audio card vendor have a newer version
available?

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"rhgrant" <[email protected]> wrote in message
news:[email protected]

>
> I notice the previous posts were made in March. Its July.
>
> I too have the Companion 5 series andthe problem I have is not only
> cracklin gBUT after a time NO SOUND at all!!! I have to
> reboot.:confused:
>
> Come on Microsoft get off your backsides and fix this problem. Not one
> response from M$ to this problem.:zip:
>
> Bloody shameful!!!:mad:
>
>
> --
> rhgrant
 

My Computer

P

Paulo

Peter:

I got same issue on Windows Vista X64 , in fact the Bose Companion is not
using sound card , he has it's own sound system and linked with the PC by Usb
..
The main issue is that the Bose some time is not see by the system , unplug
then plug usb cable doesn't solve the issue ...


"zachd [MSFT]" wrote:

>
> You snipped out the context and deja.com doesn't archive this group, so I
> don't understand what you are specifically referring to nor what problem you
> are experiencing.
>
> It sounds like your audio card is dying over time... ? What specific driver
> version do you have? Does the audio card vendor have a newer version
> available?
>
> --
> Speaking for myself only.
> See http://zachd.com/pss/pss.html for some helpful WMP info.
> This posting is provided "AS IS" with no warranties, and confers no rights.
> --
> "rhgrant" <[email protected]> wrote in message
> news:[email protected]

> >
> > I notice the previous posts were made in March. Its July.
> >
> > I too have the Companion 5 series andthe problem I have is not only
> > cracklin gBUT after a time NO SOUND at all!!! I have to
> > reboot.:confused:
> >
> > Come on Microsoft get off your backsides and fix this problem. Not one
> > response from M$ to this problem.:zip:
> >
> > Bloody shameful!!!:mad:
> >
> >
> > --
> > rhgrant
>
>
 

My Computer

Z

zachd [MSFT]

Are you using Vista Service Pack 1 on this machine? What is the file
version of usbhub.sys?

I'm curious if your issue was addressed by:
http://support.microsoft.com/kb/943599
, which is part of Service Pack 1.

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"Paulo" <[email protected]> wrote in message
news:[email protected]

> Peter:
>
> I got same issue on Windows Vista X64 , in fact the Bose Companion is not
> using sound card , he has it's own sound system and linked with the PC by
> Usb
> .
> The main issue is that the Bose some time is not see by the system ,
> unplug
> then plug usb cable doesn't solve the issue ...
>
>
> "zachd [MSFT]" wrote:
>

>>
>> You snipped out the context and deja.com doesn't archive this group, so I
>> don't understand what you are specifically referring to nor what problem
>> you
>> are experiencing.
>>
>> It sounds like your audio card is dying over time... ? What specific
>> driver
>> version do you have? Does the audio card vendor have a newer version
>> available?
>>
>> --
>> Speaking for myself only.
>> See http://zachd.com/pss/pss.html for some helpful WMP info.
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> --
>> "rhgrant" <[email protected]> wrote in message
>> news:[email protected]

>> >
>> > I notice the previous posts were made in March. Its July.
>> >
>> > I too have the Companion 5 series andthe problem I have is not only
>> > cracklin gBUT after a time NO SOUND at all!!! I have to
>> > reboot.:confused:
>> >
>> > Come on Microsoft get off your backsides and fix this problem. Not one
>> > response from M$ to this problem.:zip:
>> >
>> > Bloody shameful!!!:mad:
>> >
>> >
>> > --
>> > rhgrant
>>
>>
 

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voodooftw

New Member
Hello, my name is Rahul Sood, I am the CTO of HP's Global Gaming / Voodoo business. I am also the founder of VoodooPC.

We sell hundreds of these Bose speakers - and I must tell you this issue of audio dropping in Vista 64 is real - it's annoying, and neither Microsoft nor Bose acknowledge it's a problem. What I don't understand is I can duplicate this problem 100% of the time. All you need to do is fresh install Vista 64, get all the updates including SP1. Doesn't matter what you do - you can almost always drop audio simply by playing a game with a USB controller. It's almost like a USB bandwidth issue, except it's not because it works fine in XP.

I have a dual boot machine, I use XP to test issues between Vista / Vista 64, and XP. I have no problems with XP in this configuration. Vista 64 is another story. You guys need to fix this and fast. Go out and buy a set of the speakers if you have to, pick up Real Flight G4 (its' an RC flight simulator game that includes a USB controller and almost always audio fails in Vista 64).

I will also be going up the flagpole at MS on this issue on Monday. I'm growing sick of it.

rs


zachd [MSFT];791075 said:
Are you using Vista Service Pack 1 on this machine? What is the file
version of usbhub.sys?

I'm curious if your issue was addressed by:
The audio from a USB speaker is distorted after you connect an additional USB device to a Windows Vista-based computer
, which is part of Service Pack 1.

--
Speaking for myself only.
See WMP FAQ: A trouble-shooting guide for Windows Media Player problems. for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"Paulo" <[email protected]> wrote in message
news:[email protected]
> Peter:
>
> I got same issue on Windows Vista X64 , in fact the Bose Companion is not
> using sound card , he has it's own sound system and linked with the PC by
> Usb
> .
> The main issue is that the Bose some time is not see by the system ,
> unplug
> then plug usb cable doesn't solve the issue ...
>
>
> "zachd [MSFT]" wrote:
>
>>
>> You snipped out the context and deja.com doesn't archive this group, so I
>> don't understand what you are specifically referring to nor what problem
>> you
>> are experiencing.
>>
>> It sounds like your audio card is dying over time... ? What specific
>> driver
>> version do you have? Does the audio card vendor have a newer version
>> available?
>>
>> --
>> Speaking for myself only.
>> See WMP FAQ: A trouble-shooting guide for Windows Media Player problems. for some helpful WMP info.
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> --
>> "rhgrant" <[email protected]> wrote in message
>> news:[email protected]
>>
>>
 

My Computer

rhgrant

New Member
I have SP1 for Vista Ultimate 64bit and the problem is still persisting. Rahoul did you get a result??

zachd [MSFT];791075 said:
Are you using Vista Service Pack 1 on this machine? What is the file
version of usbhub.sys?

I'm curious if your issue was addressed by:
The audio from a USB speaker is distorted after you connect an additional USB device to a Windows Vista-based computer
, which is part of Service Pack 1.

--
Speaking for myself only.
See WMP FAQ: A trouble-shooting guide for Windows Media Player problems. for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"Paulo" <[email protected]> wrote in message
news:[email protected]
> Peter:
>
> I got same issue on Windows Vista X64 , in fact the Bose Companion is not
> using sound card , he has it's own sound system and linked with the PC by
> Usb
> .
> The main issue is that the Bose some time is not see by the system ,
> unplug
> then plug usb cable doesn't solve the issue ...
>
>
> "zachd [MSFT]" wrote:
>
>>
>> You snipped out the context and deja.com doesn't archive this group, so I
>> don't understand what you are specifically referring to nor what problem
>> you
>> are experiencing.
>>
>> It sounds like your audio card is dying over time... ? What specific
>> driver
>> version do you have? Does the audio card vendor have a newer version
>> available?
>>
>> --
>> Speaking for myself only.
>> See WMP FAQ: A trouble-shooting guide for Windows Media Player problems. for some helpful WMP info.
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> --
>> "rhgrant" <[email protected]> wrote in message
>> news:[email protected]
>>
>>
 

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snowcrash

New Member
Hi, reviving this as it seems to be the best forum for my query. I'm planning on getting a Bose Companion 5 but have some MAJOR reservations given the problems listed above.

The only reason I've NOT completely dropped the idea is because the USB problem above seems to be on PCs running Vista 64bit. As I'm running Vista Home Premium 32bit, does that mean this should not be an issue, ie is it fully compatible under Vista 32bit?

Any assistance is greatly appreciated. I'm very impressed with the speakers, but don't want to get them if they're gonna be so incompatible with Vista....
 

My Computer

P

Paulo

Hi Guys,

I have done some 'in deep' test , and .... the bose hardware system was
faulty , so I had to return them to manufacturer .... they just work for a
couple of hours ..even for Windows XP ( I have done some test on mu
professional laptop ...) ..

So this this is It for me ... Will come back when they will come back ...

Peter ...

"snowcrash" wrote:

>
> Hi, reviving this as it seems to be the best forum for my query. I'm
> planning on getting a Bose Companion 5 but have some MAJOR reservations
> given the problems listed above.
>
> The only reason I've NOT completely dropped the idea is because the USB
> problem above seems to be on PCs running Vista 64bit. As I'm running
> Vista Home Premium 32bit, does that mean this should not be an issue, ie
> is it fully compatible under Vista 32bit?
>
> Any assistance is greatly appreciated. I'm very impressed with the
> speakers, but don't want to get them if they're gonna be so incompatible
> with Vista....
>
>
> --
> snowcrash
>
 

My Computer

O

Oti

I have an HP Blackbird with a Bose Companion 5 USB sound system, and although
the speakers work well, the microphone does not work when plugged in through
the Bose system. In fact, the Bose audio input device does not show up under
"Recording" when I go to the "Manage Audio Devices" window, although the
speakers do show up under "Playback".

My drivers for Bose are up to date, and all my Windows updates are
installed. Any ideas?

"Paulo" wrote:

> Hi Guys,
>
> I have done some 'in deep' test , and .... the bose hardware system was
> faulty , so I had to return them to manufacturer .... they just work for a
> couple of hours ..even for Windows XP ( I have done some test on mu
> professional laptop ...) ..
>
> So this this is It for me ... Will come back when they will come back ...
>
> Peter ...
>
> "snowcrash" wrote:
>

> >
> > Hi, reviving this as it seems to be the best forum for my query. I'm
> > planning on getting a Bose Companion 5 but have some MAJOR reservations
> > given the problems listed above.
> >
> > The only reason I've NOT completely dropped the idea is because the USB
> > problem above seems to be on PCs running Vista 64bit. As I'm running
> > Vista Home Premium 32bit, does that mean this should not be an issue, ie
> > is it fully compatible under Vista 32bit?
> >
> > Any assistance is greatly appreciated. I'm very impressed with the
> > speakers, but don't want to get them if they're gonna be so incompatible
> > with Vista....
> >
> >
> > --
> > snowcrash
> >
 

My Computer

D

denvermorgan2000

Hi guys i might have a solution for the problem you are having with usb
sound
i have a roland edirol external sound card and nobody could
help me get to work acer or roland it would pop and crackle all the
time
so i got desperate i plugged in a self powered usb hub just the cheap
kind
and my problem went away i think you should try it i think it worked
by forcing the computor to communicate with the device in a different
way
i hope this helps but only thing dont plug anything else in with the
hub at the same time could cause latency


--
denvermorgan2000
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View this thread: http://forums.techarena.in/vista-music-video/929358.htm

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lpg

New Member
so i got desperate i plugged in a self powered usb hub just the cheap
kind
and my problem went away i think you should try it --
denvermorgan2000
------------------------------------------------------------------------
denvermorgan2000's Profile: denvermorgan2000's profile on TechArena Computer Hardware Support Forums of India
View this thread: USB-Audio Driver (w. BOSE Companion 5) - Vista Music and Video

TechArena Community - Technology and Computer Hardware Support Forums of India
I could not get any sound out of the speakers and the driver would disappear on reboot. Vista 64 ultimate freash build with all of the updates.

I tried the usb hub and it worked! Great sound. Thanks to denvermorgan2000.
 

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rdpzjr

New Member
I have the same trouble with Bose Companion 5's and Vista 64bit. At random, Vista just drops my speakers and doesn't recognize them as a viable hardware. I have to reboot as restarting doesn't seem to work. Neither does unplugging and replugging the speakers. I happen to have a cheap USB hub, so I plugged them in there as Denvermorgan suggested. I'll see how long it takes before Vista drops them again. Thanks for the suggestion.
 

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System One

  • Manufacturer/Model
    HP m9515y
    CPU
    AMD Phenom (tm) 9850 Quad-core
    Motherboard
    MSI Aspen Chipset-AMD RS780G, Southbridge-AMD SB700
    Memory
    2Gb- Hynix (Hyundai) 2048 MB DDR2-SDRam (PC2-6400/800MHz) x4 (Total 8GB)
    Graphics Card(s)
    NVIDIA GeForce 9600 GS 768MB
    Sound Card
    Realtek Hi Def card, using Bose USB Companion 5 speakers
    Monitor(s) Displays
    HP w2408h 24" Widescreen
    Screen Resolution
    1920x1200 (32bit) (60Hz)
    Mouse
    PS/2 Compatible
    Keyboard
    HP Enhanced Multimedia PS/2

jwest

New Member
I called Bose in the Netherlands about it. They say that the problem is known, and can be fixed this way:
1. Download Winamp or Itunes in order to get the missing Codecs file that is missing in Windows Media Player.
2. Make sure you have Vista Service pack 2.

According to the Microsoft website, ".....and Windows Vista Service Pack 2 RC apply to people, organizations, and technical enthusiasts who are comfortable evaluating prerelease software. This prerelease software is provided for testing only."
(from http://www.microsoft.com/downloads/details.aspx?familyid=dca54ecc-362a-4b4d-b62b-22780e839a7e&displaylang=en ).

I think I'll just wait with buying the Bose Companion 5 speakers. I don't feel like messing with my pc, only to be able to have these speakers. Who knows what additional problems I run into if I install a test version of SP2.
 

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t541hoo

New Member
I to had problems with clicks and cracks with my Bose Companion 5 speakers.
Running:
Acer Aspire 5920G (Intel T7500)
Vista Ultimate x86 Sp2
Winamp

I came to the conclusion that the problem originated from Intels Dynamic Front Side Bus frequency switching which enables the system to switch to half the FSB frequency in power saving situations. Monitoring the frequency turned out that the pops occurred exactly at the moment the DFFS kicked in. After disabling this option with RMClock the problem went away.

Regards,
Eric-Jan H at A,
The Netherlands
 

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System One

  • Manufacturer/Model
    Acer Aspire 5920G
    CPU
    Intel T7500
    Motherboard
    Acer
    Memory
    3 GB
    Graphics Card(s)
    Nvidia M8600 GT
    Sound Card
    Realtek HD
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