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USB Device Not Recognised

#1
Hello.

Last week I encountered a problem with my computer not being able to recognise my mouse. I get the following error when plugging it in.

"One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it. For assistance in solving this problem , click this message."

I have for weeks now tried to resolve this issue on my own, searching forums online, and am at my wits end. I would be forever grateful if anyone can solve this issue.

Some background information;
*It is a Microsoft Intellimouse Explorer 3.0 - I also own a Logitech gaming mouse, and this is also not being recognised. I have updated drivers for my logitech mouse, and downloaded drivers software for the Microsoft mouse.

*I own a G15 Logitech Keyboard which also uses a USB port, and this works PERFECTLY FINE.

*My headphones also utilize a USB port and also have no issues functioning as per normal.

*Both the Logitech and Microsoft mouse are detected and work fine on my friends PC, and both work fine on my housemates laptops (two different models).

*The mouse shows up in the Device Manager under "Universal Serial Bus controller" as an "Unknown Device". Under Driver Details "No driver files are required or have been loaded for this device.". Upon trying to update (automatically) I am told "The best driver software for your device is already installed. Windows has determined the driver software for your device is up to date.".

*I must emphasize that the ONLY USB devices not being recognised are my mouse.


THINGS I HAVE TRIED.
*Rebooting in Safe Mode with all USB devices unattached using a normal keyboard to login. Plugging my USB mouse in, I get the same error.
*Updating Vista(x64) until there are no more updates
*Updating every driver I am aware of
*Uninstalling/Deleting all root hubs
*Deleting C:\Windows\inf\INFCACHE.1 then installing my USB keyboard before attempting to install my mouse. (Have also tried deleting then rebooting both in normal and safe mode).
*Uninstalling/Deleting all Host Controller's then rebooting
*Virus Scans, Registry checks
*Formatting my hard drive and reinstalling Vista, updating vista again with drivers.

Which brings me to now.


I really do not know what else to do, what really is puzzling me is that all my other USB devices work fine, its just the mouse. Vista acknowledges there is a usb device it just does not seem to be able to classify it as a mouse.


Any help with this would be greatly appreciated.

Cheers.
 

My Computer

System One

  • Manufacturer/Model
    Core i7 920 System
    CPU
    Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz 2.79GHz
    Motherboard
    Asus P6T Motherboard - LGA1366, X58, 6DDR3
    Memory
    Corsair TR3X6G1600C9 6GB (3x XMS3 2GB) PC-12800 (1600MHz) XM5 DDR3 RAM
    Graphics Card(s)
    2x Sapphire 11150-05-41R ATI Radeon HD4890 1G DDR5 OC
    Sound Card
    Onboard Sound Card
    Monitor(s) Displays
    2x BenQ G2411HD LCD Monitor 24" 1920x1080 Full HD
    Screen Resolution
    1920z1080
    Hard Drives
    Western Digital Caviar Black (1TB) 1000GB/7200RPM/SATA 3GB/s /32MB CACHE/3.5" Hard Disk Drive
    PSU
    Cooler Master 900W UCP Power V2.3 Standard Active PFC , 80+
    Case
    CoolerMaster HAF RC-922 Med Tower Case
    Cooling
    Firewire, eSATA, Audio, High Air Flow, ATX
    Mouse
    Microsoft Intellimouse Explorer 3.0
    Keyboard
    Logitech G15
    Internet Speed
    ADSL2
#2
Hello, and welcome to the Vista Forums!

Have you tried moving all of the USBs around? It could be one defective USB port.

Richard
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics Card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300)
    Western Digital: WDC WD6400AAKS-75A7B0

    1 x 1Tb (SATA 600)
    Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms
    Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Keyboard
    Dell Bluetooth
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
#3
Thank you, and cheers for taking the time to respond.

I should of mentioned I have about ten USB ports on my computer and have tried the mouse in all of them.

I have also systematically used all of the ports with my keyboard to rule out a defective USB port.


Anything else you can think of, I appreciate any ideas.
 

My Computer

System One

  • Manufacturer/Model
    Core i7 920 System
    CPU
    Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz 2.79GHz
    Motherboard
    Asus P6T Motherboard - LGA1366, X58, 6DDR3
    Memory
    Corsair TR3X6G1600C9 6GB (3x XMS3 2GB) PC-12800 (1600MHz) XM5 DDR3 RAM
    Graphics Card(s)
    2x Sapphire 11150-05-41R ATI Radeon HD4890 1G DDR5 OC
    Sound Card
    Onboard Sound Card
    Monitor(s) Displays
    2x BenQ G2411HD LCD Monitor 24" 1920x1080 Full HD
    Screen Resolution
    1920z1080
    Hard Drives
    Western Digital Caviar Black (1TB) 1000GB/7200RPM/SATA 3GB/s /32MB CACHE/3.5" Hard Disk Drive
    PSU
    Cooler Master 900W UCP Power V2.3 Standard Active PFC , 80+
    Case
    CoolerMaster HAF RC-922 Med Tower Case
    Cooling
    Firewire, eSATA, Audio, High Air Flow, ATX
    Mouse
    Microsoft Intellimouse Explorer 3.0
    Keyboard
    Logitech G15
    Internet Speed
    ADSL2