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USB Mass Storage Device Driver

G

GrayPM

#1
Until recently my version of Vista (Home Premium edition 64 bit) recognised a
Samsung Flash Drive, now for some reason it doesn't. At same time other USB
Memory Devices (Kingston U3 DataTraveler 2Gb) stoarge devices. With all these
devices when I install the unit Vista recognises them, installs a driver and
then tells me that a file is missing and thathat the installation is stopped
- and thus I cannot use the device. I have contacted Kingston and they told
me about 2 possible solutions - tell Vista to go to System32 etc and to go to
c:/Windows/Inf and remove INFCACHE.1; as it might have got corrupted, which
I have duly done. Still the devices are not recognised or the file is still
reported as missing. Kingston haven't got back to me since I reported the
failure although they did promise to (now 4 days).
From my searching on this Group and via the web this seems a common problem
(solved by above??) any one suggest another 'work around', I have even tried
getting Vista to recognise these devices as other brands.
--
Gray
 

My Computer

F

freddy

#2
GrayPM,

Here is a Microsoft KB article written to address this problem in WinXP, but
the principles involved can apply to Vista as well:

http://support.microsoft.com/kb/871233/en-us

I'll try to find such an article written just for Vista and post it when and
if I find it.
--
freddy


"GrayPM" wrote:

> Until recently my version of Vista (Home Premium edition 64 bit) recognised a
> Samsung Flash Drive, now for some reason it doesn't. At same time other USB
> Memory Devices (Kingston U3 DataTraveler 2Gb) stoarge devices. With all these
> devices when I install the unit Vista recognises them, installs a driver and
> then tells me that a file is missing and thathat the installation is stopped
> - and thus I cannot use the device. I have contacted Kingston and they told
> me about 2 possible solutions - tell Vista to go to System32 etc and to go to
> c:/Windows/Inf and remove INFCACHE.1; as it might have got corrupted, which
> I have duly done. Still the devices are not recognised or the file is still
> reported as missing. Kingston haven't got back to me since I reported the
> failure although they did promise to (now 4 days).
> From my searching on this Group and via the web this seems a common problem
> (solved by above??) any one suggest another 'work around', I have even tried
> getting Vista to recognise these devices as other brands.
> --
> Gray
 

My Computer

F

freddy

#3
GrayPM,

Here's another one written for WinXP, but so what:

http://support.microsoft.com/?kbid=310575

I'm still looking.

---
freddy


"GrayPM" wrote:

> Until recently my version of Vista (Home Premium edition 64 bit) recognised a
> Samsung Flash Drive, now for some reason it doesn't. At same time other USB
> Memory Devices (Kingston U3 DataTraveler 2Gb) stoarge devices. With all these
> devices when I install the unit Vista recognises them, installs a driver and
> then tells me that a file is missing and thathat the installation is stopped
> - and thus I cannot use the device. I have contacted Kingston and they told
> me about 2 possible solutions - tell Vista to go to System32 etc and to go to
> c:/Windows/Inf and remove INFCACHE.1; as it might have got corrupted, which
> I have duly done. Still the devices are not recognised or the file is still
> reported as missing. Kingston haven't got back to me since I reported the
> failure although they did promise to (now 4 days).
> From my searching on this Group and via the web this seems a common problem
> (solved by above??) any one suggest another 'work around', I have even tried
> getting Vista to recognise these devices as other brands.
> --
> Gray
 

My Computer

F

freddy

#4
GrayPM,

I found the following posted on the HP website for its customers having USB
detection problems:

http://h10025.www1.hp.com/ewfrf/wc/...lc=en&jumpid=reg_R1002_UKEN&docname=c00820197

You can't have too many of these.
--
freddy


"GrayPM" wrote:

> Until recently my version of Vista (Home Premium edition 64 bit) recognised a
> Samsung Flash Drive, now for some reason it doesn't. At same time other USB
> Memory Devices (Kingston U3 DataTraveler 2Gb) stoarge devices. With all these
> devices when I install the unit Vista recognises them, installs a driver and
> then tells me that a file is missing and thathat the installation is stopped
> - and thus I cannot use the device. I have contacted Kingston and they told
> me about 2 possible solutions - tell Vista to go to System32 etc and to go to
> c:/Windows/Inf and remove INFCACHE.1; as it might have got corrupted, which
> I have duly done. Still the devices are not recognised or the file is still
> reported as missing. Kingston haven't got back to me since I reported the
> failure although they did promise to (now 4 days).
> From my searching on this Group and via the web this seems a common problem
> (solved by above??) any one suggest another 'work around', I have even tried
> getting Vista to recognise these devices as other brands.
> --
> Gray
 

My Computer

G

GrayPM

#5
Many thanks for the replies "freddy", afraid I had tried variants of these,
all to no avail. As said Vista does recognise the devices by name, and
apparently puts in the appropriate drivers then fails to use one (?) critical
file. Actual message is -

"Update Driver Software - Data Traveler U3

Windows encountered a problem installing th driver software for your device

Windows found driver software for your device but encountered an error while
attempting to install it.

USB Mass Storage Device

The system cannot find the file specified.

If you know the manufacturer of your device, you can visit its website and
check the support section for driver software."

As said I have contacted the manufaturer of one of my devices, Kingston, and
they cannot supply an driver, they do have an update file but that is for
when the device has been recognised by Vista. The other USB device is made by
Samsung and you have to now which branch of its comglorerate you need to
contact. Another device is made by Toshiba, their Japanese site gives details
of the drive (U3) and states that drivers will be available in February
2007(!!), but no short-cut is available. Presumably they expected the drivers
(32 bit or 64 bit) to be within the Vista installation.

As said in my initial posting, it seems as if this is happening to a lot of
other Vista users, does Microsoft know? And if so will they issue a bulletine
or patch?

--
Gray


"freddy" wrote:

> GrayPM,
>
> I found the following posted on the HP website for its customers having USB
> detection problems:
>
> http://h10025.www1.hp.com/ewfrf/wc/...lc=en&jumpid=reg_R1002_UKEN&docname=c00820197
>
> You can't have too many of these.
> --
> freddy
>
>
> "GrayPM" wrote:
>
> > Until recently my version of Vista (Home Premium edition 64 bit) recognised a
> > Samsung Flash Drive, now for some reason it doesn't. At same time other USB
> > Memory Devices (Kingston U3 DataTraveler 2Gb) stoarge devices. With all these
> > devices when I install the unit Vista recognises them, installs a driver and
> > then tells me that a file is missing and thathat the installation is stopped
> > - and thus I cannot use the device. I have contacted Kingston and they told
> > me about 2 possible solutions - tell Vista to go to System32 etc and to go to
> > c:/Windows/Inf and remove INFCACHE.1; as it might have got corrupted, which
> > I have duly done. Still the devices are not recognised or the file is still
> > reported as missing. Kingston haven't got back to me since I reported the
> > failure although they did promise to (now 4 days).
> > From my searching on this Group and via the web this seems a common problem
> > (solved by above??) any one suggest another 'work around', I have even tried
> > getting Vista to recognise these devices as other brands.
> > --
> > Gray
 

My Computer

F

freddy

#6
GrayPM,

Thanks for the exact error message. If you have the U3 software installed
on the device, remove it as it's incompatible with Vista. You need to use
the special U3 removal tool or not all of the software will be removed. The
tool can downloaded from the website of the manufacturer of your device
(SanDisk?). Since the U3 software is compatible with WinXP, it's likely wise
to use WinXP to remove the U3 software.
--
freddy


"GrayPM" wrote:

> Many thanks for the replies "freddy", afraid I had tried variants of these,
> all to no avail. As said Vista does recognise the devices by name, and
> apparently puts in the appropriate drivers then fails to use one (?) critical
> file. Actual message is -
>
> "Update Driver Software - Data Traveler U3
>
> Windows encountered a problem installing th driver software for your device
>
> Windows found driver software for your device but encountered an error while
> attempting to install it.
>
> USB Mass Storage Device
>
> The system cannot find the file specified.
>
> If you know the manufacturer of your device, you can visit its website and
> check the support section for driver software."
>
> As said I have contacted the manufaturer of one of my devices, Kingston, and
> they cannot supply an driver, they do have an update file but that is for
> when the device has been recognised by Vista. The other USB device is made by
> Samsung and you have to now which branch of its comglorerate you need to
> contact. Another device is made by Toshiba, their Japanese site gives details
> of the drive (U3) and states that drivers will be available in February
> 2007(!!), but no short-cut is available. Presumably they expected the drivers
> (32 bit or 64 bit) to be within the Vista installation.
>
> As said in my initial posting, it seems as if this is happening to a lot of
> other Vista users, does Microsoft know? And if so will they issue a bulletine
> or patch?
>
> --
> Gray
>
>
> "freddy" wrote:
>
> > GrayPM,
> >
> > I found the following posted on the HP website for its customers having USB
> > detection problems:
> >
> > http://h10025.www1.hp.com/ewfrf/wc/...lc=en&jumpid=reg_R1002_UKEN&docname=c00820197
> >
> > You can't have too many of these.
> > --
> > freddy
> >
> >
> > "GrayPM" wrote:
> >
> > > Until recently my version of Vista (Home Premium edition 64 bit) recognised a
> > > Samsung Flash Drive, now for some reason it doesn't. At same time other USB
> > > Memory Devices (Kingston U3 DataTraveler 2Gb) stoarge devices. With all these
> > > devices when I install the unit Vista recognises them, installs a driver and
> > > then tells me that a file is missing and thathat the installation is stopped
> > > - and thus I cannot use the device. I have contacted Kingston and they told
> > > me about 2 possible solutions - tell Vista to go to System32 etc and to go to
> > > c:/Windows/Inf and remove INFCACHE.1; as it might have got corrupted, which
> > > I have duly done. Still the devices are not recognised or the file is still
> > > reported as missing. Kingston haven't got back to me since I reported the
> > > failure although they did promise to (now 4 days).
> > > From my searching on this Group and via the web this seems a common problem
> > > (solved by above??) any one suggest another 'work around', I have even tried
> > > getting Vista to recognise these devices as other brands.
> > > --
> > > Gray
 

My Computer

G

GrayPM

#7
Both the utilities U3 Uninstall [http://www.u3.com/uninstall/final.spx] and
launchpadremoval require that the device is recognised and working within the
operating system. As I was never able to get as far as being able to install
the U3 facilities etc due to the 'driver fault' both utilities demand that
the device be working.

I am still of the opinion that it is a Microsoft Vista fault, either Vista
on my machine has 'lost' the driver files, a Microsoft Update has removed
[inadvertently] the files or no appropriate drivers were provided within
Vista.

Just had a word with a reseller of USB Mass Media Devices, and he stated to
me that he knows a lot of people with this problem and they are reverting
back to XP!
As said, the manufacturers seem to be relying on Microsoft to provide the
drivers via the operating system and as such cannot or will not release them
separately. As gathered I have not heard from Kingston.

Do you know of any way that I can restore the USB driver files, as initially
loaded from the DVD, without having to revert back, reload Vista and thus
re-authenticate Vista?

--
Gray


"freddy" wrote:

> GrayPM,
>
> Thanks for the exact error message. If you have the U3 software installed
> on the device, remove it as it's incompatible with Vista. You need to use
> the special U3 removal tool or not all of the software will be removed. The
> tool can downloaded from the website of the manufacturer of your device
> (SanDisk?). Since the U3 software is compatible with WinXP, it's likely wise
> to use WinXP to remove the U3 software.
> --
> freddy
>
>
> "GrayPM" wrote:
>
> > Many thanks for the replies "freddy", afraid I had tried variants of these,
> > all to no avail. As said Vista does recognise the devices by name, and
> > apparently puts in the appropriate drivers then fails to use one (?) critical
> > file. Actual message is -
> >
> > "Update Driver Software - Data Traveler U3
> >
> > Windows encountered a problem installing th driver software for your device
> >
> > Windows found driver software for your device but encountered an error while
> > attempting to install it.
> >
> > USB Mass Storage Device
> >
> > The system cannot find the file specified.
> >
> > If you know the manufacturer of your device, you can visit its website and
> > check the support section for driver software."
> >
> > As said I have contacted the manufaturer of one of my devices, Kingston, and
> > they cannot supply an driver, they do have an update file but that is for
> > when the device has been recognised by Vista. The other USB device is made by
> > Samsung and you have to now which branch of its comglorerate you need to
> > contact. Another device is made by Toshiba, their Japanese site gives details
> > of the drive (U3) and states that drivers will be available in February
> > 2007(!!), but no short-cut is available. Presumably they expected the drivers
> > (32 bit or 64 bit) to be within the Vista installation.
> >
> > As said in my initial posting, it seems as if this is happening to a lot of
> > other Vista users, does Microsoft know? And if so will they issue a bulletine
> > or patch?
> >
> > --
> > Gray
> >
> >
> > "freddy" wrote:
> >
> > > GrayPM,
> > >
> > > I found the following posted on the HP website for its customers having USB
> > > detection problems:
> > >
> > > http://h10025.www1.hp.com/ewfrf/wc/...lc=en&jumpid=reg_R1002_UKEN&docname=c00820197
> > >
> > > You can't have too many of these.
> > > --
> > > freddy
> > >
> > >
> > > "GrayPM" wrote:
> > >
> > > > Until recently my version of Vista (Home Premium edition 64 bit) recognised a
> > > > Samsung Flash Drive, now for some reason it doesn't. At same time other USB
> > > > Memory Devices (Kingston U3 DataTraveler 2Gb) stoarge devices. With all these
> > > > devices when I install the unit Vista recognises them, installs a driver and
> > > > then tells me that a file is missing and thathat the installation is stopped
> > > > - and thus I cannot use the device. I have contacted Kingston and they told
> > > > me about 2 possible solutions - tell Vista to go to System32 etc and to go to
> > > > c:/Windows/Inf and remove INFCACHE.1; as it might have got corrupted, which
> > > > I have duly done. Still the devices are not recognised or the file is still
> > > > reported as missing. Kingston haven't got back to me since I reported the
> > > > failure although they did promise to (now 4 days).
> > > > From my searching on this Group and via the web this seems a common problem
> > > > (solved by above??) any one suggest another 'work around', I have even tried
> > > > getting Vista to recognise these devices as other brands.
> > > > --
> > > > Gray
 

My Computer

F

freddy

#8
GrayPM,

I'm standing by my statement in the above post. As far as I know, the U3
software is incompatible with Vista. Use a WinXP machine (friend?) to
retrieve any data and to remove the U3 software before you use the device
with Vista. Am I missing something? The OEMs can supply Vista drivers if
they so choose.
--
freddy


"GrayPM" wrote:

> Both the utilities U3 Uninstall [http://www.u3.com/uninstall/final.spx] and
> launchpadremoval require that the device is recognised and working within the
> operating system. As I was never able to get as far as being able to install
> the U3 facilities etc due to the 'driver fault' both utilities demand that
> the device be working.
>
> I am still of the opinion that it is a Microsoft Vista fault, either Vista
> on my machine has 'lost' the driver files, a Microsoft Update has removed
> [inadvertently] the files or no appropriate drivers were provided within
> Vista.
>
> Just had a word with a reseller of USB Mass Media Devices, and he stated to
> me that he knows a lot of people with this problem and they are reverting
> back to XP!
> As said, the manufacturers seem to be relying on Microsoft to provide the
> drivers via the operating system and as such cannot or will not release them
> separately. As gathered I have not heard from Kingston.
>
> Do you know of any way that I can restore the USB driver files, as initially
> loaded from the DVD, without having to revert back, reload Vista and thus
> re-authenticate Vista?
>
> --
> Gray
>
>
> "freddy" wrote:
>
> > GrayPM,
> >
> > Thanks for the exact error message. If you have the U3 software installed
> > on the device, remove it as it's incompatible with Vista. You need to use
> > the special U3 removal tool or not all of the software will be removed. The
> > tool can downloaded from the website of the manufacturer of your device
> > (SanDisk?). Since the U3 software is compatible with WinXP, it's likely wise
> > to use WinXP to remove the U3 software.
> > --
> > freddy
> >
> >
> > "GrayPM" wrote:
> >
> > > Many thanks for the replies "freddy", afraid I had tried variants of these,
> > > all to no avail. As said Vista does recognise the devices by name, and
> > > apparently puts in the appropriate drivers then fails to use one (?) critical
> > > file. Actual message is -
> > >
> > > "Update Driver Software - Data Traveler U3
> > >
> > > Windows encountered a problem installing th driver software for your device
> > >
> > > Windows found driver software for your device but encountered an error while
> > > attempting to install it.
> > >
> > > USB Mass Storage Device
> > >
> > > The system cannot find the file specified.
> > >
> > > If you know the manufacturer of your device, you can visit its website and
> > > check the support section for driver software."
> > >
> > > As said I have contacted the manufaturer of one of my devices, Kingston, and
> > > they cannot supply an driver, they do have an update file but that is for
> > > when the device has been recognised by Vista. The other USB device is made by
> > > Samsung and you have to now which branch of its comglorerate you need to
> > > contact. Another device is made by Toshiba, their Japanese site gives details
> > > of the drive (U3) and states that drivers will be available in February
> > > 2007(!!), but no short-cut is available. Presumably they expected the drivers
> > > (32 bit or 64 bit) to be within the Vista installation.
> > >
> > > As said in my initial posting, it seems as if this is happening to a lot of
> > > other Vista users, does Microsoft know? And if so will they issue a bulletine
> > > or patch?
> > >
> > > --
> > > Gray
> > >
> > >
> > > "freddy" wrote:
> > >
> > > > GrayPM,
> > > >
> > > > I found the following posted on the HP website for its customers having USB
> > > > detection problems:
> > > >
> > > > http://h10025.www1.hp.com/ewfrf/wc/...lc=en&jumpid=reg_R1002_UKEN&docname=c00820197
> > > >
> > > > You can't have too many of these.
> > > > --
> > > > freddy
> > > >
> > > >
> > > > "GrayPM" wrote:
> > > >
> > > > > Until recently my version of Vista (Home Premium edition 64 bit) recognised a
> > > > > Samsung Flash Drive, now for some reason it doesn't. At same time other USB
> > > > > Memory Devices (Kingston U3 DataTraveler 2Gb) stoarge devices. With all these
> > > > > devices when I install the unit Vista recognises them, installs a driver and
> > > > > then tells me that a file is missing and thathat the installation is stopped
> > > > > - and thus I cannot use the device. I have contacted Kingston and they told
> > > > > me about 2 possible solutions - tell Vista to go to System32 etc and to go to
> > > > > c:/Windows/Inf and remove INFCACHE.1; as it might have got corrupted, which
> > > > > I have duly done. Still the devices are not recognised or the file is still
> > > > > reported as missing. Kingston haven't got back to me since I reported the
> > > > > failure although they did promise to (now 4 days).
> > > > > From my searching on this Group and via the web this seems a common problem
> > > > > (solved by above??) any one suggest another 'work around', I have even tried
> > > > > getting Vista to recognise these devices as other brands.
> > > > > --
> > > > > Gray
 

My Computer

G

GrayPM

#9
Cannot disagree with your post BUT I never got to the stage as to installing
U3 drivers or software. I have checked the U3 web pages and apparently there
is now Vista compatible software/drivers, but as said I have never been able
or have used them. To also confirm this (and see if the driver issue was some
time ago, I have used Ghost 12 to revert back in time (3 weeks) and issue was
relevant then as is now.

As to manufacturers being able to release drivers for their products, well
it would be nice if they did and not supply them when things go wrong.

Must admit in my previous postings I seem to be knocking Microsoft, rather
than the hardware makers/developers, but, [big word but] there is a lot of
talk on the web as to USB drivers for a lot of devices, recently on the
market that that are not working due to lack of driver etc. Again, as I have
said I have contacted both retailer and manufacturer of my USB devices and
not got anywhere, so where do I go?

Your efforts have been immensely appreciated,
--
Gray


"freddy" wrote:

> GrayPM,
>
> I'm standing by my statement in the above post. As far as I know, the U3
> software is incompatible with Vista. Use a WinXP machine (friend?) to
> retrieve any data and to remove the U3 software before you use the device
> with Vista. Am I missing something? The OEMs can supply Vista drivers if
> they so choose.
> --
> freddy
>
>
> "GrayPM" wrote:
>
> > Both the utilities U3 Uninstall [http://www.u3.com/uninstall/final.spx] and
> > launchpadremoval require that the device is recognised and working within the
> > operating system. As I was never able to get as far as being able to install
> > the U3 facilities etc due to the 'driver fault' both utilities demand that
> > the device be working.
> >
> > I am still of the opinion that it is a Microsoft Vista fault, either Vista
> > on my machine has 'lost' the driver files, a Microsoft Update has removed
> > [inadvertently] the files or no appropriate drivers were provided within
> > Vista.
> >
> > Just had a word with a reseller of USB Mass Media Devices, and he stated to
> > me that he knows a lot of people with this problem and they are reverting
> > back to XP!
> > As said, the manufacturers seem to be relying on Microsoft to provide the
> > drivers via the operating system and as such cannot or will not release them
> > separately. As gathered I have not heard from Kingston.
> >
> > Do you know of any way that I can restore the USB driver files, as initially
> > loaded from the DVD, without having to revert back, reload Vista and thus
> > re-authenticate Vista?
> >
> > --
> > Gray
> >
> >
> > "freddy" wrote:
> >
> > > GrayPM,
> > >
> > > Thanks for the exact error message. If you have the U3 software installed
> > > on the device, remove it as it's incompatible with Vista. You need to use
> > > the special U3 removal tool or not all of the software will be removed. The
> > > tool can downloaded from the website of the manufacturer of your device
> > > (SanDisk?). Since the U3 software is compatible with WinXP, it's likely wise
> > > to use WinXP to remove the U3 software.
> > > --
> > > freddy
> > >
> > >
> > > "GrayPM" wrote:
> > >
> > > > Many thanks for the replies "freddy", afraid I had tried variants of these,
> > > > all to no avail. As said Vista does recognise the devices by name, and
> > > > apparently puts in the appropriate drivers then fails to use one (?) critical
> > > > file. Actual message is -
> > > >
> > > > "Update Driver Software - Data Traveler U3
> > > >
> > > > Windows encountered a problem installing th driver software for your device
> > > >
> > > > Windows found driver software for your device but encountered an error while
> > > > attempting to install it.
> > > >
> > > > USB Mass Storage Device
> > > >
> > > > The system cannot find the file specified.
> > > >
> > > > If you know the manufacturer of your device, you can visit its website and
> > > > check the support section for driver software."
> > > >
> > > > As said I have contacted the manufaturer of one of my devices, Kingston, and
> > > > they cannot supply an driver, they do have an update file but that is for
> > > > when the device has been recognised by Vista. The other USB device is made by
> > > > Samsung and you have to now which branch of its comglorerate you need to
> > > > contact. Another device is made by Toshiba, their Japanese site gives details
> > > > of the drive (U3) and states that drivers will be available in February
> > > > 2007(!!), but no short-cut is available. Presumably they expected the drivers
> > > > (32 bit or 64 bit) to be within the Vista installation.
> > > >
> > > > As said in my initial posting, it seems as if this is happening to a lot of
> > > > other Vista users, does Microsoft know? And if so will they issue a bulletine
> > > > or patch?
> > > >
> > > > --
> > > > Gray
> > > >
> > > >
> > > > "freddy" wrote:
> > > >
> > > > > GrayPM,
> > > > >
> > > > > I found the following posted on the HP website for its customers having USB
> > > > > detection problems:
> > > > >
> > > > > http://h10025.www1.hp.com/ewfrf/wc/...lc=en&jumpid=reg_R1002_UKEN&docname=c00820197
> > > > >
> > > > > You can't have too many of these.
> > > > > --
> > > > > freddy
> > > > >
> > > > >
> > > > > "GrayPM" wrote:
> > > > >
> > > > > > Until recently my version of Vista (Home Premium edition 64 bit) recognised a
> > > > > > Samsung Flash Drive, now for some reason it doesn't. At same time other USB
> > > > > > Memory Devices (Kingston U3 DataTraveler 2Gb) stoarge devices. With all these
> > > > > > devices when I install the unit Vista recognises them, installs a driver and
> > > > > > then tells me that a file is missing and thathat the installation is stopped
> > > > > > - and thus I cannot use the device. I have contacted Kingston and they told
> > > > > > me about 2 possible solutions - tell Vista to go to System32 etc and to go to
> > > > > > c:/Windows/Inf and remove INFCACHE.1; as it might have got corrupted, which
> > > > > > I have duly done. Still the devices are not recognised or the file is still
> > > > > > reported as missing. Kingston haven't got back to me since I reported the
> > > > > > failure although they did promise to (now 4 days).
> > > > > > From my searching on this Group and via the web this seems a common problem
> > > > > > (solved by above??) any one suggest another 'work around', I have even tried
> > > > > > getting Vista to recognise these devices as other brands.
> > > > > > --
> > > > > > Gray
 

My Computer

F

freddy

#10
GrayPM,

OK, here is what is confusing me. When you purchased these drives, did any
of them come with the U3 software installed?
--
freddy


"GrayPM" wrote:

> Cannot disagree with your post BUT I never got to the stage as to installing
> U3 drivers or software. I have checked the U3 web pages and apparently there
> is now Vista compatible software/drivers, but as said I have never been able
> or have used them. To also confirm this (and see if the driver issue was some
> time ago, I have used Ghost 12 to revert back in time (3 weeks) and issue was
> relevant then as is now.
>
> As to manufacturers being able to release drivers for their products, well
> it would be nice if they did and not supply them when things go wrong.
>
> Must admit in my previous postings I seem to be knocking Microsoft, rather
> than the hardware makers/developers, but, [big word but] there is a lot of
> talk on the web as to USB drivers for a lot of devices, recently on the
> market that that are not working due to lack of driver etc. Again, as I have
> said I have contacted both retailer and manufacturer of my USB devices and
> not got anywhere, so where do I go?
>
> Your efforts have been immensely appreciated,
> --
> Gray
>
>
> "freddy" wrote:
>
> > GrayPM,
> >
> > I'm standing by my statement in the above post. As far as I know, the U3
> > software is incompatible with Vista. Use a WinXP machine (friend?) to
> > retrieve any data and to remove the U3 software before you use the device
> > with Vista. Am I missing something? The OEMs can supply Vista drivers if
> > they so choose.
> > --
> > freddy
> >
> >
> > "GrayPM" wrote:
> >
> > > Both the utilities U3 Uninstall [http://www.u3.com/uninstall/final.spx] and
> > > launchpadremoval require that the device is recognised and working within the
> > > operating system. As I was never able to get as far as being able to install
> > > the U3 facilities etc due to the 'driver fault' both utilities demand that
> > > the device be working.
> > >
> > > I am still of the opinion that it is a Microsoft Vista fault, either Vista
> > > on my machine has 'lost' the driver files, a Microsoft Update has removed
> > > [inadvertently] the files or no appropriate drivers were provided within
> > > Vista.
> > >
> > > Just had a word with a reseller of USB Mass Media Devices, and he stated to
> > > me that he knows a lot of people with this problem and they are reverting
> > > back to XP!
> > > As said, the manufacturers seem to be relying on Microsoft to provide the
> > > drivers via the operating system and as such cannot or will not release them
> > > separately. As gathered I have not heard from Kingston.
> > >
> > > Do you know of any way that I can restore the USB driver files, as initially
> > > loaded from the DVD, without having to revert back, reload Vista and thus
> > > re-authenticate Vista?
> > >
> > > --
> > > Gray
> > >
> > >
> > > "freddy" wrote:
> > >
> > > > GrayPM,
> > > >
> > > > Thanks for the exact error message. If you have the U3 software installed
> > > > on the device, remove it as it's incompatible with Vista. You need to use
> > > > the special U3 removal tool or not all of the software will be removed. The
> > > > tool can downloaded from the website of the manufacturer of your device
> > > > (SanDisk?). Since the U3 software is compatible with WinXP, it's likely wise
> > > > to use WinXP to remove the U3 software.
> > > > --
> > > > freddy
> > > >
> > > >
> > > > "GrayPM" wrote:
> > > >
> > > > > Many thanks for the replies "freddy", afraid I had tried variants of these,
> > > > > all to no avail. As said Vista does recognise the devices by name, and
> > > > > apparently puts in the appropriate drivers then fails to use one (?) critical
> > > > > file. Actual message is -
> > > > >
> > > > > "Update Driver Software - Data Traveler U3
> > > > >
> > > > > Windows encountered a problem installing th driver software for your device
> > > > >
> > > > > Windows found driver software for your device but encountered an error while
> > > > > attempting to install it.
> > > > >
> > > > > USB Mass Storage Device
> > > > >
> > > > > The system cannot find the file specified.
> > > > >
> > > > > If you know the manufacturer of your device, you can visit its website and
> > > > > check the support section for driver software."
> > > > >
> > > > > As said I have contacted the manufaturer of one of my devices, Kingston, and
> > > > > they cannot supply an driver, they do have an update file but that is for
> > > > > when the device has been recognised by Vista. The other USB device is made by
> > > > > Samsung and you have to now which branch of its comglorerate you need to
> > > > > contact. Another device is made by Toshiba, their Japanese site gives details
> > > > > of the drive (U3) and states that drivers will be available in February
> > > > > 2007(!!), but no short-cut is available. Presumably they expected the drivers
> > > > > (32 bit or 64 bit) to be within the Vista installation.
> > > > >
> > > > > As said in my initial posting, it seems as if this is happening to a lot of
> > > > > other Vista users, does Microsoft know? And if so will they issue a bulletine
> > > > > or patch?
> > > > >
> > > > > --
> > > > > Gray
> > > > >
> > > > >
> > > > > "freddy" wrote:
> > > > >
> > > > > > GrayPM,
> > > > > >
> > > > > > I found the following posted on the HP website for its customers having USB
> > > > > > detection problems:
> > > > > >
> > > > > > http://h10025.www1.hp.com/ewfrf/wc/...lc=en&jumpid=reg_R1002_UKEN&docname=c00820197
> > > > > >
> > > > > > You can't have too many of these.
> > > > > > --
> > > > > > freddy
> > > > > >
> > > > > >
> > > > > > "GrayPM" wrote:
> > > > > >
> > > > > > > Until recently my version of Vista (Home Premium edition 64 bit) recognised a
> > > > > > > Samsung Flash Drive, now for some reason it doesn't. At same time other USB
> > > > > > > Memory Devices (Kingston U3 DataTraveler 2Gb) stoarge devices. With all these
> > > > > > > devices when I install the unit Vista recognises them, installs a driver and
> > > > > > > then tells me that a file is missing and thathat the installation is stopped
> > > > > > > - and thus I cannot use the device. I have contacted Kingston and they told
> > > > > > > me about 2 possible solutions - tell Vista to go to System32 etc and to go to
> > > > > > > c:/Windows/Inf and remove INFCACHE.1; as it might have got corrupted, which
> > > > > > > I have duly done. Still the devices are not recognised or the file is still
> > > > > > > reported as missing. Kingston haven't got back to me since I reported the
> > > > > > > failure although they did promise to (now 4 days).
> > > > > > > From my searching on this Group and via the web this seems a common problem
> > > > > > > (solved by above??) any one suggest another 'work around', I have even tried
> > > > > > > getting Vista to recognise these devices as other brands.
> > > > > > > --
> > > > > > > Gray
 

My Computer

G

GrayPM

#11
The drives have software on them [confirmed by my laptop running XP], are you
saying I should remove all software/format these drives. Apart from that I
didn't realise software would stop drivers being installed.
--
Gray


"freddy" wrote:

> GrayPM,
>
> OK, here is what is confusing me. When you purchased these drives, did any
> of them come with the U3 software installed?
> --
> freddy
>
>
> "GrayPM" wrote:
>
> > Cannot disagree with your post BUT I never got to the stage as to installing
> > U3 drivers or software. I have checked the U3 web pages and apparently there
> > is now Vista compatible software/drivers, but as said I have never been able
> > or have used them. To also confirm this (and see if the driver issue was some
> > time ago, I have used Ghost 12 to revert back in time (3 weeks) and issue was
> > relevant then as is now.
> >
> > As to manufacturers being able to release drivers for their products, well
> > it would be nice if they did and not supply them when things go wrong.
> >
> > Must admit in my previous postings I seem to be knocking Microsoft, rather
> > than the hardware makers/developers, but, [big word but] there is a lot of
> > talk on the web as to USB drivers for a lot of devices, recently on the
> > market that that are not working due to lack of driver etc. Again, as I have
> > said I have contacted both retailer and manufacturer of my USB devices and
> > not got anywhere, so where do I go?
> >
> > Your efforts have been immensely appreciated,
> > --
> > Gray
> >
> >
> > "freddy" wrote:
> >
> > > GrayPM,
> > >
> > > I'm standing by my statement in the above post. As far as I know, the U3
> > > software is incompatible with Vista. Use a WinXP machine (friend?) to
> > > retrieve any data and to remove the U3 software before you use the device
> > > with Vista. Am I missing something? The OEMs can supply Vista drivers if
> > > they so choose.
> > > --
> > > freddy
> > >
> > >
> > > "GrayPM" wrote:
> > >
> > > > Both the utilities U3 Uninstall [http://www.u3.com/uninstall/final.spx] and
> > > > launchpadremoval require that the device is recognised and working within the
> > > > operating system. As I was never able to get as far as being able to install
> > > > the U3 facilities etc due to the 'driver fault' both utilities demand that
> > > > the device be working.
> > > >
> > > > I am still of the opinion that it is a Microsoft Vista fault, either Vista
> > > > on my machine has 'lost' the driver files, a Microsoft Update has removed
> > > > [inadvertently] the files or no appropriate drivers were provided within
> > > > Vista.
> > > >
> > > > Just had a word with a reseller of USB Mass Media Devices, and he stated to
> > > > me that he knows a lot of people with this problem and they are reverting
> > > > back to XP!
> > > > As said, the manufacturers seem to be relying on Microsoft to provide the
> > > > drivers via the operating system and as such cannot or will not release them
> > > > separately. As gathered I have not heard from Kingston.
> > > >
> > > > Do you know of any way that I can restore the USB driver files, as initially
> > > > loaded from the DVD, without having to revert back, reload Vista and thus
> > > > re-authenticate Vista?
> > > >
> > > > --
> > > > Gray
> > > >
> > > >
> > > > "freddy" wrote:
> > > >
> > > > > GrayPM,
> > > > >
> > > > > Thanks for the exact error message. If you have the U3 software installed
> > > > > on the device, remove it as it's incompatible with Vista. You need to use
> > > > > the special U3 removal tool or not all of the software will be removed. The
> > > > > tool can downloaded from the website of the manufacturer of your device
> > > > > (SanDisk?). Since the U3 software is compatible with WinXP, it's likely wise
> > > > > to use WinXP to remove the U3 software.
> > > > > --
> > > > > freddy
> > > > >
> > > > >
> > > > > "GrayPM" wrote:
> > > > >
> > > > > > Many thanks for the replies "freddy", afraid I had tried variants of these,
> > > > > > all to no avail. As said Vista does recognise the devices by name, and
> > > > > > apparently puts in the appropriate drivers then fails to use one (?) critical
> > > > > > file. Actual message is -
> > > > > >
> > > > > > "Update Driver Software - Data Traveler U3
> > > > > >
> > > > > > Windows encountered a problem installing th driver software for your device
> > > > > >
> > > > > > Windows found driver software for your device but encountered an error while
> > > > > > attempting to install it.
> > > > > >
> > > > > > USB Mass Storage Device
> > > > > >
> > > > > > The system cannot find the file specified.
> > > > > >
> > > > > > If you know the manufacturer of your device, you can visit its website and
> > > > > > check the support section for driver software."
> > > > > >
> > > > > > As said I have contacted the manufaturer of one of my devices, Kingston, and
> > > > > > they cannot supply an driver, they do have an update file but that is for
> > > > > > when the device has been recognised by Vista. The other USB device is made by
> > > > > > Samsung and you have to now which branch of its comglorerate you need to
> > > > > > contact. Another device is made by Toshiba, their Japanese site gives details
> > > > > > of the drive (U3) and states that drivers will be available in February
> > > > > > 2007(!!), but no short-cut is available. Presumably they expected the drivers
> > > > > > (32 bit or 64 bit) to be within the Vista installation.
> > > > > >
> > > > > > As said in my initial posting, it seems as if this is happening to a lot of
> > > > > > other Vista users, does Microsoft know? And if so will they issue a bulletine
> > > > > > or patch?
> > > > > >
> > > > > > --
> > > > > > Gray
> > > > > >
> > > > > >
> > > > > > "freddy" wrote:
> > > > > >
> > > > > > > GrayPM,
> > > > > > >
> > > > > > > I found the following posted on the HP website for its customers having USB
> > > > > > > detection problems:
> > > > > > >
> > > > > > > http://h10025.www1.hp.com/ewfrf/wc/...lc=en&jumpid=reg_R1002_UKEN&docname=c00820197
> > > > > > >
> > > > > > > You can't have too many of these.
> > > > > > > --
> > > > > > > freddy
> > > > > > >
> > > > > > >
> > > > > > > "GrayPM" wrote:
> > > > > > >
> > > > > > > > Until recently my version of Vista (Home Premium edition 64 bit) recognised a
> > > > > > > > Samsung Flash Drive, now for some reason it doesn't. At same time other USB
> > > > > > > > Memory Devices (Kingston U3 DataTraveler 2Gb) stoarge devices. With all these
> > > > > > > > devices when I install the unit Vista recognises them, installs a driver and
> > > > > > > > then tells me that a file is missing and thathat the installation is stopped
> > > > > > > > - and thus I cannot use the device. I have contacted Kingston and they told
> > > > > > > > me about 2 possible solutions - tell Vista to go to System32 etc and to go to
> > > > > > > > c:/Windows/Inf and remove INFCACHE.1; as it might have got corrupted, which
> > > > > > > > I have duly done. Still the devices are not recognised or the file is still
> > > > > > > > reported as missing. Kingston haven't got back to me since I reported the
> > > > > > > > failure although they did promise to (now 4 days).
> > > > > > > > From my searching on this Group and via the web this seems a common problem
> > > > > > > > (solved by above??) any one suggest another 'work around', I have even tried
> > > > > > > > getting Vista to recognise these devices as other brands.
> > > > > > > > --
> > > > > > > > Gray
 

My Computer

F

freddy

#12
GrayPM,

Yes, sir! You can't install something compatible onto something that's
incompatible because Vista will falter.
--
freddy


"GrayPM" wrote:

> The drives have software on them [confirmed by my laptop running XP], are you
> saying I should remove all software/format these drives. Apart from that I
> didn't realise software would stop drivers being installed.
> --
> Gray
>
>
> "freddy" wrote:
>
> > GrayPM,
> >
> > OK, here is what is confusing me. When you purchased these drives, did any
> > of them come with the U3 software installed?
> > --
> > freddy
> >
> >
> > "GrayPM" wrote:
> >
> > > Cannot disagree with your post BUT I never got to the stage as to installing
> > > U3 drivers or software. I have checked the U3 web pages and apparently there
> > > is now Vista compatible software/drivers, but as said I have never been able
> > > or have used them. To also confirm this (and see if the driver issue was some
> > > time ago, I have used Ghost 12 to revert back in time (3 weeks) and issue was
> > > relevant then as is now.
> > >
> > > As to manufacturers being able to release drivers for their products, well
> > > it would be nice if they did and not supply them when things go wrong.
> > >
> > > Must admit in my previous postings I seem to be knocking Microsoft, rather
> > > than the hardware makers/developers, but, [big word but] there is a lot of
> > > talk on the web as to USB drivers for a lot of devices, recently on the
> > > market that that are not working due to lack of driver etc. Again, as I have
> > > said I have contacted both retailer and manufacturer of my USB devices and
> > > not got anywhere, so where do I go?
> > >
> > > Your efforts have been immensely appreciated,
> > > --
> > > Gray
> > >
> > >
> > > "freddy" wrote:
> > >
> > > > GrayPM,
> > > >
> > > > I'm standing by my statement in the above post. As far as I know, the U3
> > > > software is incompatible with Vista. Use a WinXP machine (friend?) to
> > > > retrieve any data and to remove the U3 software before you use the device
> > > > with Vista. Am I missing something? The OEMs can supply Vista drivers if
> > > > they so choose.
> > > > --
> > > > freddy
> > > >
> > > >
> > > > "GrayPM" wrote:
> > > >
> > > > > Both the utilities U3 Uninstall [http://www.u3.com/uninstall/final.spx] and
> > > > > launchpadremoval require that the device is recognised and working within the
> > > > > operating system. As I was never able to get as far as being able to install
> > > > > the U3 facilities etc due to the 'driver fault' both utilities demand that
> > > > > the device be working.
> > > > >
> > > > > I am still of the opinion that it is a Microsoft Vista fault, either Vista
> > > > > on my machine has 'lost' the driver files, a Microsoft Update has removed
> > > > > [inadvertently] the files or no appropriate drivers were provided within
> > > > > Vista.
> > > > >
> > > > > Just had a word with a reseller of USB Mass Media Devices, and he stated to
> > > > > me that he knows a lot of people with this problem and they are reverting
> > > > > back to XP!
> > > > > As said, the manufacturers seem to be relying on Microsoft to provide the
> > > > > drivers via the operating system and as such cannot or will not release them
> > > > > separately. As gathered I have not heard from Kingston.
> > > > >
> > > > > Do you know of any way that I can restore the USB driver files, as initially
> > > > > loaded from the DVD, without having to revert back, reload Vista and thus
> > > > > re-authenticate Vista?
> > > > >
> > > > > --
> > > > > Gray
> > > > >
> > > > >
> > > > > "freddy" wrote:
> > > > >
> > > > > > GrayPM,
> > > > > >
> > > > > > Thanks for the exact error message. If you have the U3 software installed
> > > > > > on the device, remove it as it's incompatible with Vista. You need to use
> > > > > > the special U3 removal tool or not all of the software will be removed. The
> > > > > > tool can downloaded from the website of the manufacturer of your device
> > > > > > (SanDisk?). Since the U3 software is compatible with WinXP, it's likely wise
> > > > > > to use WinXP to remove the U3 software.
> > > > > > --
> > > > > > freddy
> > > > > >
> > > > > >
> > > > > > "GrayPM" wrote:
> > > > > >
> > > > > > > Many thanks for the replies "freddy", afraid I had tried variants of these,
> > > > > > > all to no avail. As said Vista does recognise the devices by name, and
> > > > > > > apparently puts in the appropriate drivers then fails to use one (?) critical
> > > > > > > file. Actual message is -
> > > > > > >
> > > > > > > "Update Driver Software - Data Traveler U3
> > > > > > >
> > > > > > > Windows encountered a problem installing th driver software for your device
> > > > > > >
> > > > > > > Windows found driver software for your device but encountered an error while
> > > > > > > attempting to install it.
> > > > > > >
> > > > > > > USB Mass Storage Device
> > > > > > >
> > > > > > > The system cannot find the file specified.
> > > > > > >
> > > > > > > If you know the manufacturer of your device, you can visit its website and
> > > > > > > check the support section for driver software."
> > > > > > >
> > > > > > > As said I have contacted the manufaturer of one of my devices, Kingston, and
> > > > > > > they cannot supply an driver, they do have an update file but that is for
> > > > > > > when the device has been recognised by Vista. The other USB device is made by
> > > > > > > Samsung and you have to now which branch of its comglorerate you need to
> > > > > > > contact. Another device is made by Toshiba, their Japanese site gives details
> > > > > > > of the drive (U3) and states that drivers will be available in February
> > > > > > > 2007(!!), but no short-cut is available. Presumably they expected the drivers
> > > > > > > (32 bit or 64 bit) to be within the Vista installation.
> > > > > > >
> > > > > > > As said in my initial posting, it seems as if this is happening to a lot of
> > > > > > > other Vista users, does Microsoft know? And if so will they issue a bulletine
> > > > > > > or patch?
> > > > > > >
> > > > > > > --
> > > > > > > Gray
> > > > > > >
> > > > > > >
> > > > > > > "freddy" wrote:
> > > > > > >
> > > > > > > > GrayPM,
> > > > > > > >
> > > > > > > > I found the following posted on the HP website for its customers having USB
> > > > > > > > detection problems:
> > > > > > > >
> > > > > > > > http://h10025.www1.hp.com/ewfrf/wc/...lc=en&jumpid=reg_R1002_UKEN&docname=c00820197
> > > > > > > >
> > > > > > > > You can't have too many of these.
> > > > > > > > --
> > > > > > > > freddy
> > > > > > > >
> > > > > > > >
> > > > > > > > "GrayPM" wrote:
> > > > > > > >
> > > > > > > > > Until recently my version of Vista (Home Premium edition 64 bit) recognised a
> > > > > > > > > Samsung Flash Drive, now for some reason it doesn't. At same time other USB
> > > > > > > > > Memory Devices (Kingston U3 DataTraveler 2Gb) stoarge devices. With all these
> > > > > > > > > devices when I install the unit Vista recognises them, installs a driver and
> > > > > > > > > then tells me that a file is missing and thathat the installation is stopped
> > > > > > > > > - and thus I cannot use the device. I have contacted Kingston and they told
> > > > > > > > > me about 2 possible solutions - tell Vista to go to System32 etc and to go to
> > > > > > > > > c:/Windows/Inf and remove INFCACHE.1; as it might have got corrupted, which
> > > > > > > > > I have duly done. Still the devices are not recognised or the file is still
> > > > > > > > > reported as missing. Kingston haven't got back to me since I reported the
> > > > > > > > > failure although they did promise to (now 4 days).
> > > > > > > > > From my searching on this Group and via the web this seems a common problem
> > > > > > > > > (solved by above??) any one suggest another 'work around', I have even tried
> > > > > > > > > getting Vista to recognise these devices as other brands.
> > > > > > > > > --
> > > > > > > > > Gray
 

My Computer

G

GrayPM

#13
You are NOT going to like me. Firstly I have via my laptop removed all
software tc via the Kingston U3 device. Secondly I verified that the U3
memory was empty. Third I formatted the Kingston.

In between time I have been on the web and updated any 'old' drivers I have
that could be pertinent i.e. IDE drivers etc.

Placed the now blank Kingston U3 memory device in my Vista Desktop and get
exactly the same message as before.

Forgot to mention that I also have two Emax USB devices that is not U3 and
that has same driver problem. Have I mentioned a Samsung 125 Mb USB Flash
Device, again same problem.

Problem as far as I am concerned is not the U3 software as problem relates
to non U3 devices. If it was that I could easily live without the U3 software
but.

Sorry but over to you.






--
Gray


"freddy" wrote:

> GrayPM,
>
> Yes, sir! You can't install something compatible onto something that's
> incompatible because Vista will falter.
> --
> freddy
>
>
> "GrayPM" wrote:
>
> > The drives have software on them [confirmed by my laptop running XP], are you
> > saying I should remove all software/format these drives. Apart from that I
> > didn't realise software would stop drivers being installed.
> > --
> > Gray
> >
> >
> > "freddy" wrote:
> >
> > > GrayPM,
> > >
> > > OK, here is what is confusing me. When you purchased these drives, did any
> > > of them come with the U3 software installed?
> > > --
> > > freddy
> > >
> > >
> > > "GrayPM" wrote:
> > >
> > > > Cannot disagree with your post BUT I never got to the stage as to installing
> > > > U3 drivers or software. I have checked the U3 web pages and apparently there
> > > > is now Vista compatible software/drivers, but as said I have never been able
> > > > or have used them. To also confirm this (and see if the driver issue was some
> > > > time ago, I have used Ghost 12 to revert back in time (3 weeks) and issue was
> > > > relevant then as is now.
> > > >
> > > > As to manufacturers being able to release drivers for their products, well
> > > > it would be nice if they did and not supply them when things go wrong.
> > > >
> > > > Must admit in my previous postings I seem to be knocking Microsoft, rather
> > > > than the hardware makers/developers, but, [big word but] there is a lot of
> > > > talk on the web as to USB drivers for a lot of devices, recently on the
> > > > market that that are not working due to lack of driver etc. Again, as I have
> > > > said I have contacted both retailer and manufacturer of my USB devices and
> > > > not got anywhere, so where do I go?
> > > >
> > > > Your efforts have been immensely appreciated,
> > > > --
> > > > Gray
> > > >
> > > >
> > > > "freddy" wrote:
> > > >
> > > > > GrayPM,
> > > > >
> > > > > I'm standing by my statement in the above post. As far as I know, the U3
> > > > > software is incompatible with Vista. Use a WinXP machine (friend?) to
> > > > > retrieve any data and to remove the U3 software before you use the device
> > > > > with Vista. Am I missing something? The OEMs can supply Vista drivers if
> > > > > they so choose.
> > > > > --
> > > > > freddy
> > > > >
> > > > >
> > > > > "GrayPM" wrote:
> > > > >
> > > > > > Both the utilities U3 Uninstall [http://www.u3.com/uninstall/final.spx] and
> > > > > > launchpadremoval require that the device is recognised and working within the
> > > > > > operating system. As I was never able to get as far as being able to install
> > > > > > the U3 facilities etc due to the 'driver fault' both utilities demand that
> > > > > > the device be working.
> > > > > >
> > > > > > I am still of the opinion that it is a Microsoft Vista fault, either Vista
> > > > > > on my machine has 'lost' the driver files, a Microsoft Update has removed
> > > > > > [inadvertently] the files or no appropriate drivers were provided within
> > > > > > Vista.
> > > > > >
> > > > > > Just had a word with a reseller of USB Mass Media Devices, and he stated to
> > > > > > me that he knows a lot of people with this problem and they are reverting
> > > > > > back to XP!
> > > > > > As said, the manufacturers seem to be relying on Microsoft to provide the
> > > > > > drivers via the operating system and as such cannot or will not release them
> > > > > > separately. As gathered I have not heard from Kingston.
> > > > > >
> > > > > > Do you know of any way that I can restore the USB driver files, as initially
> > > > > > loaded from the DVD, without having to revert back, reload Vista and thus
> > > > > > re-authenticate Vista?
> > > > > >
> > > > > > --
> > > > > > Gray
> > > > > >
> > > > > >
> > > > > > "freddy" wrote:
> > > > > >
> > > > > > > GrayPM,
> > > > > > >
> > > > > > > Thanks for the exact error message. If you have the U3 software installed
> > > > > > > on the device, remove it as it's incompatible with Vista. You need to use
> > > > > > > the special U3 removal tool or not all of the software will be removed. The
> > > > > > > tool can downloaded from the website of the manufacturer of your device
> > > > > > > (SanDisk?). Since the U3 software is compatible with WinXP, it's likely wise
> > > > > > > to use WinXP to remove the U3 software.
> > > > > > > --
> > > > > > > freddy
> > > > > > >
> > > > > > >
> > > > > > > "GrayPM" wrote:
> > > > > > >
> > > > > > > > Many thanks for the replies "freddy", afraid I had tried variants of these,
> > > > > > > > all to no avail. As said Vista does recognise the devices by name, and
> > > > > > > > apparently puts in the appropriate drivers then fails to use one (?) critical
> > > > > > > > file. Actual message is -
> > > > > > > >
> > > > > > > > "Update Driver Software - Data Traveler U3
> > > > > > > >
> > > > > > > > Windows encountered a problem installing th driver software for your device
> > > > > > > >
> > > > > > > > Windows found driver software for your device but encountered an error while
> > > > > > > > attempting to install it.
> > > > > > > >
> > > > > > > > USB Mass Storage Device
> > > > > > > >
> > > > > > > > The system cannot find the file specified.
> > > > > > > >
> > > > > > > > If you know the manufacturer of your device, you can visit its website and
> > > > > > > > check the support section for driver software."
> > > > > > > >
> > > > > > > > As said I have contacted the manufaturer of one of my devices, Kingston, and
> > > > > > > > they cannot supply an driver, they do have an update file but that is for
> > > > > > > > when the device has been recognised by Vista. The other USB device is made by
> > > > > > > > Samsung and you have to now which branch of its comglorerate you need to
> > > > > > > > contact. Another device is made by Toshiba, their Japanese site gives details
> > > > > > > > of the drive (U3) and states that drivers will be available in February
> > > > > > > > 2007(!!), but no short-cut is available. Presumably they expected the drivers
> > > > > > > > (32 bit or 64 bit) to be within the Vista installation.
> > > > > > > >
> > > > > > > > As said in my initial posting, it seems as if this is happening to a lot of
> > > > > > > > other Vista users, does Microsoft know? And if so will they issue a bulletine
> > > > > > > > or patch?
> > > > > > > >
> > > > > > > > --
> > > > > > > > Gray
> > > > > > > >
> > > > > > > >
> > > > > > > > "freddy" wrote:
> > > > > > > >
> > > > > > > > > GrayPM,
> > > > > > > > >
> > > > > > > > > I found the following posted on the HP website for its customers having USB
> > > > > > > > > detection problems:
> > > > > > > > >
> > > > > > > > > http://h10025.www1.hp.com/ewfrf/wc/...lc=en&jumpid=reg_R1002_UKEN&docname=c00820197
> > > > > > > > >
> > > > > > > > > You can't have too many of these.
> > > > > > > > > --
> > > > > > > > > freddy
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > "GrayPM" wrote:
> > > > > > > > >
> > > > > > > > > > Until recently my version of Vista (Home Premium edition 64 bit) recognised a
> > > > > > > > > > Samsung Flash Drive, now for some reason it doesn't. At same time other USB
> > > > > > > > > > Memory Devices (Kingston U3 DataTraveler 2Gb) stoarge devices. With all these
> > > > > > > > > > devices when I install the unit Vista recognises them, installs a driver and
> > > > > > > > > > then tells me that a file is missing and thathat the installation is stopped
> > > > > > > > > > - and thus I cannot use the device. I have contacted Kingston and they told
> > > > > > > > > > me about 2 possible solutions - tell Vista to go to System32 etc and to go to
> > > > > > > > > > c:/Windows/Inf and remove INFCACHE.1; as it might have got corrupted, which
> > > > > > > > > > I have duly done. Still the devices are not recognised or the file is still
> > > > > > > > > > reported as missing. Kingston haven't got back to me since I reported the
> > > > > > > > > > failure although they did promise to (now 4 days).
> > > > > > > > > > From my searching on this Group and via the web this seems a common problem
> > > > > > > > > > (solved by above??) any one suggest another 'work around', I have even tried
> > > > > > > > > > getting Vista to recognise these devices as other brands.
> > > > > > > > > > --
> > > > > > > > > > Gray
 

My Computer

F

freddy

#14
GrayPM,

OK, you have to understand that I'm not there, so I don't know how you're
doing anything. I only know what you tell me. With that understanding, you
need to tell me how you went about removing the U3 software.

I do not understand what you did when you say, I removed the U3 via my
laptop. Is the laptop WinXP? Did you use the U3 removal tool? Did you
format using the U3 removal tool? I have no idea what you did. If you don't
remove the U3 software in WinXP using the U3 removal tool, all bets are off.

Just to be clear that I have some experience in this, I'm using a SanDisk
that came with U3 installed and I couldn't get it working properly in Vista
until I removed the U3 software using the U3 removal tool in WinXP (because
it was the U3 software for WinXP). It now works properly in Vista, though I
don't use the U3 software. I left the USB drive empty.

That's all I know. If after you follow all these procedures and you still
have a problem, then that's another issue. Until then, you still need to
deal with the incompatible U3 software that could still have remnants
remaining on your device(s), even though you removed it, how?. At first, not
knowing any better, I removed my U3 software using Vista delete procedures,
but that didn't resolve the issue, even though the device appeared to be
empty. It wasn't. Vista picked up on invisible (to me) remnants remaining
and didn't like it. Stubborn, that Vista.
--
freddy


"GrayPM" wrote:

> You are NOT going to like me. Firstly I have via my laptop removed all
> software tc via the Kingston U3 device. Secondly I verified that the U3
> memory was empty. Third I formatted the Kingston.
>
> In between time I have been on the web and updated any 'old' drivers I have
> that could be pertinent i.e. IDE drivers etc.
>
> Placed the now blank Kingston U3 memory device in my Vista Desktop and get
> exactly the same message as before.
>
> Forgot to mention that I also have two Emax USB devices that is not U3 and
> that has same driver problem. Have I mentioned a Samsung 125 Mb USB Flash
> Device, again same problem.
>
> Problem as far as I am concerned is not the U3 software as problem relates
> to non U3 devices. If it was that I could easily live without the U3 software
> but.
>
> Sorry but over to you.
>
>
>
>
>
>
> --
> Gray
>
>
> "freddy" wrote:
>
> > GrayPM,
> >
> > Yes, sir! You can't install something compatible onto something that's
> > incompatible because Vista will falter.
> > --
> > freddy
> >
> >
> > "GrayPM" wrote:
> >
> > > The drives have software on them [confirmed by my laptop running XP], are you
> > > saying I should remove all software/format these drives. Apart from that I
> > > didn't realise software would stop drivers being installed.
> > > --
> > > Gray
> > >
> > >
> > > "freddy" wrote:
> > >
> > > > GrayPM,
> > > >
> > > > OK, here is what is confusing me. When you purchased these drives, did any
> > > > of them come with the U3 software installed?
> > > > --
> > > > freddy
> > > >
> > > >
> > > > "GrayPM" wrote:
> > > >
> > > > > Cannot disagree with your post BUT I never got to the stage as to installing
> > > > > U3 drivers or software. I have checked the U3 web pages and apparently there
> > > > > is now Vista compatible software/drivers, but as said I have never been able
> > > > > or have used them. To also confirm this (and see if the driver issue was some
> > > > > time ago, I have used Ghost 12 to revert back in time (3 weeks) and issue was
> > > > > relevant then as is now.
> > > > >
> > > > > As to manufacturers being able to release drivers for their products, well
> > > > > it would be nice if they did and not supply them when things go wrong.
> > > > >
> > > > > Must admit in my previous postings I seem to be knocking Microsoft, rather
> > > > > than the hardware makers/developers, but, [big word but] there is a lot of
> > > > > talk on the web as to USB drivers for a lot of devices, recently on the
> > > > > market that that are not working due to lack of driver etc. Again, as I have
> > > > > said I have contacted both retailer and manufacturer of my USB devices and
> > > > > not got anywhere, so where do I go?
> > > > >
> > > > > Your efforts have been immensely appreciated,
> > > > > --
> > > > > Gray
> > > > >
> > > > >
> > > > > "freddy" wrote:
> > > > >
> > > > > > GrayPM,
> > > > > >
> > > > > > I'm standing by my statement in the above post. As far as I know, the U3
> > > > > > software is incompatible with Vista. Use a WinXP machine (friend?) to
> > > > > > retrieve any data and to remove the U3 software before you use the device
> > > > > > with Vista. Am I missing something? The OEMs can supply Vista drivers if
> > > > > > they so choose.
> > > > > > --
> > > > > > freddy
> > > > > >
> > > > > >
> > > > > > "GrayPM" wrote:
> > > > > >
> > > > > > > Both the utilities U3 Uninstall [http://www.u3.com/uninstall/final.spx] and
> > > > > > > launchpadremoval require that the device is recognised and working within the
> > > > > > > operating system. As I was never able to get as far as being able to install
> > > > > > > the U3 facilities etc due to the 'driver fault' both utilities demand that
> > > > > > > the device be working.
> > > > > > >
> > > > > > > I am still of the opinion that it is a Microsoft Vista fault, either Vista
> > > > > > > on my machine has 'lost' the driver files, a Microsoft Update has removed
> > > > > > > [inadvertently] the files or no appropriate drivers were provided within
> > > > > > > Vista.
> > > > > > >
> > > > > > > Just had a word with a reseller of USB Mass Media Devices, and he stated to
> > > > > > > me that he knows a lot of people with this problem and they are reverting
> > > > > > > back to XP!
> > > > > > > As said, the manufacturers seem to be relying on Microsoft to provide the
> > > > > > > drivers via the operating system and as such cannot or will not release them
> > > > > > > separately. As gathered I have not heard from Kingston.
> > > > > > >
> > > > > > > Do you know of any way that I can restore the USB driver files, as initially
> > > > > > > loaded from the DVD, without having to revert back, reload Vista and thus
> > > > > > > re-authenticate Vista?
> > > > > > >
> > > > > > > --
> > > > > > > Gray
> > > > > > >
> > > > > > >
> > > > > > > "freddy" wrote:
> > > > > > >
> > > > > > > > GrayPM,
> > > > > > > >
> > > > > > > > Thanks for the exact error message. If you have the U3 software installed
> > > > > > > > on the device, remove it as it's incompatible with Vista. You need to use
> > > > > > > > the special U3 removal tool or not all of the software will be removed. The
> > > > > > > > tool can downloaded from the website of the manufacturer of your device
> > > > > > > > (SanDisk?). Since the U3 software is compatible with WinXP, it's likely wise
> > > > > > > > to use WinXP to remove the U3 software.
> > > > > > > > --
> > > > > > > > freddy
> > > > > > > >
> > > > > > > >
> > > > > > > > "GrayPM" wrote:
> > > > > > > >
> > > > > > > > > Many thanks for the replies "freddy", afraid I had tried variants of these,
> > > > > > > > > all to no avail. As said Vista does recognise the devices by name, and
> > > > > > > > > apparently puts in the appropriate drivers then fails to use one (?) critical
> > > > > > > > > file. Actual message is -
> > > > > > > > >
> > > > > > > > > "Update Driver Software - Data Traveler U3
> > > > > > > > >
> > > > > > > > > Windows encountered a problem installing th driver software for your device
> > > > > > > > >
> > > > > > > > > Windows found driver software for your device but encountered an error while
> > > > > > > > > attempting to install it.
> > > > > > > > >
> > > > > > > > > USB Mass Storage Device
> > > > > > > > >
> > > > > > > > > The system cannot find the file specified.
> > > > > > > > >
> > > > > > > > > If you know the manufacturer of your device, you can visit its website and
> > > > > > > > > check the support section for driver software."
> > > > > > > > >
> > > > > > > > > As said I have contacted the manufaturer of one of my devices, Kingston, and
> > > > > > > > > they cannot supply an driver, they do have an update file but that is for
> > > > > > > > > when the device has been recognised by Vista. The other USB device is made by
> > > > > > > > > Samsung and you have to now which branch of its comglorerate you need to
> > > > > > > > > contact. Another device is made by Toshiba, their Japanese site gives details
> > > > > > > > > of the drive (U3) and states that drivers will be available in February
> > > > > > > > > 2007(!!), but no short-cut is available. Presumably they expected the drivers
> > > > > > > > > (32 bit or 64 bit) to be within the Vista installation.
> > > > > > > > >
> > > > > > > > > As said in my initial posting, it seems as if this is happening to a lot of
> > > > > > > > > other Vista users, does Microsoft know? And if so will they issue a bulletine
> > > > > > > > > or patch?
> > > > > > > > >
> > > > > > > > > --
> > > > > > > > > Gray
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > "freddy" wrote:
> > > > > > > > >
> > > > > > > > > > GrayPM,
> > > > > > > > > >
> > > > > > > > > > I found the following posted on the HP website for its customers having USB
> > > > > > > > > > detection problems:
> > > > > > > > > >
> > > > > > > > > > http://h10025.www1.hp.com/ewfrf/wc/...lc=en&jumpid=reg_R1002_UKEN&docname=c00820197
> > > > > > > > > >
> > > > > > > > > > You can't have too many of these.
> > > > > > > > > > --
> > > > > > > > > > freddy
> > > > > > > > > >
> > > > > > > > > >
> > > > > > > > > > "GrayPM" wrote:
> > > > > > > > > >
> > > > > > > > > > > Until recently my version of Vista (Home Premium edition 64 bit) recognised a
> > > > > > > > > > > Samsung Flash Drive, now for some reason it doesn't. At same time other USB
> > > > > > > > > > > Memory Devices (Kingston U3 DataTraveler 2Gb) stoarge devices. With all these
> > > > > > > > > > > devices when I install the unit Vista recognises them, installs a driver and
> > > > > > > > > > > then tells me that a file is missing and thathat the installation is stopped
> > > > > > > > > > > - and thus I cannot use the device. I have contacted Kingston and they told
> > > > > > > > > > > me about 2 possible solutions - tell Vista to go to System32 etc and to go to
> > > > > > > > > > > c:/Windows/Inf and remove INFCACHE.1; as it might have got corrupted, which
> > > > > > > > > > > I have duly done. Still the devices are not recognised or the file is still
> > > > > > > > > > > reported as missing. Kingston haven't got back to me since I reported the
> > > > > > > > > > > failure although they did promise to (now 4 days).
> > > > > > > > > > > From my searching on this Group and via the web this seems a common problem
> > > > > > > > > > > (solved by above??) any one suggest another 'work around', I have even tried
> > > > > > > > > > > getting Vista to recognise these devices as other brands.
> > > > > > > > > > > --
> > > > > > > > > > > Gray
 

My Computer

#15
GrayPM wrote:
> You are NOT going to like me. Firstly I have via my laptop removed all
> software tc via the Kingston U3 device. Secondly I verified that the U3
> memory was empty. Third I formatted the Kingston.
>
> In between time I have been on the web and updated any 'old' drivers I have
> that could be pertinent i.e. IDE drivers etc.
>
> Placed the now blank Kingston U3 memory device in my Vista Desktop and get
> exactly the same message as before.
>
> Forgot to mention that I also have two Emax USB devices that is not U3 and
> that has same driver problem. Have I mentioned a Samsung 125 Mb USB Flash
> Device, again same problem...


Couple of random thoughts -- I've read other posters say that they have
external USB hubs which somehow prevent other USB devices from working
on Vista, even though they work on XP. Any such devices connected?

Deleting INFCACHE.1 is the usual trick when Vista says it can't find a
driver for a USB device -- but I gather that's not your problem? Vista
claims that it actually installed the driver(s) but they can't be used?
Can you look in Device Manager to find out exactly what driver(s) Vista
claims to be using for these devices?
 

My Computer

#16
Almost hate to join in on this as I am not a Vista expert. I just purchases a
new computer with Vista Ultimate. After 5 days use this whole USB driver
thing happen to me. In fact every flash device I owned suddenly started
giving the same driver errors you received. I was not able to fix it with
anything I tried except a system restore. I bring this up because when I went
into Restore I found a restore point had been generated every time the driver
install failed. thus almost wiping out my good restore points. I only had two
valid restore points left when I actually tried to use Restore. If I had
tried a few more time, I would have been left without a good restore point.
In any case System restored to a good restore point and all my flash devices
were back. I held my breath and tried the new Flash device that started the
original driver failure and it went in without a problem.

"GrayPM" wrote:

> You are NOT going to like me. Firstly I have via my laptop removed all
> software tc via the Kingston U3 device. Secondly I verified that the U3
> memory was empty. Third I formatted the Kingston.
>
> In between time I have been on the web and updated any 'old' drivers I have
> that could be pertinent i.e. IDE drivers etc.
>
> Placed the now blank Kingston U3 memory device in my Vista Desktop and get
> exactly the same message as before.
>
> Forgot to mention that I also have two Emax USB devices that is not U3 and
> that has same driver problem. Have I mentioned a Samsung 125 Mb USB Flash
> Device, again same problem.
>
> Problem as far as I am concerned is not the U3 software as problem relates
> to non U3 devices. If it was that I could easily live without the U3 software
> but.
>
> Sorry but over to you.
>
>
>
>
>
>
> --
> Gray
>
>
> "freddy" wrote:
>
> > GrayPM,
> >
> > Yes, sir! You can't install something compatible onto something that's
> > incompatible because Vista will falter.
> > --
> > freddy
> >
> >
> > "GrayPM" wrote:
> >
> > > The drives have software on them [confirmed by my laptop running XP], are you
> > > saying I should remove all software/format these drives. Apart from that I
> > > didn't realise software would stop drivers being installed.
> > > --
> > > Gray
> > >
> > >
> > > "freddy" wrote:
> > >
> > > > GrayPM,
> > > >
> > > > OK, here is what is confusing me. When you purchased these drives, did any
> > > > of them come with the U3 software installed?
> > > > --
> > > > freddy
> > > >
> > > >
> > > > "GrayPM" wrote:
> > > >
> > > > > Cannot disagree with your post BUT I never got to the stage as to installing
> > > > > U3 drivers or software. I have checked the U3 web pages and apparently there
> > > > > is now Vista compatible software/drivers, but as said I have never been able
> > > > > or have used them. To also confirm this (and see if the driver issue was some
> > > > > time ago, I have used Ghost 12 to revert back in time (3 weeks) and issue was
> > > > > relevant then as is now.
> > > > >
> > > > > As to manufacturers being able to release drivers for their products, well
> > > > > it would be nice if they did and not supply them when things go wrong.
> > > > >
> > > > > Must admit in my previous postings I seem to be knocking Microsoft, rather
> > > > > than the hardware makers/developers, but, [big word but] there is a lot of
> > > > > talk on the web as to USB drivers for a lot of devices, recently on the
> > > > > market that that are not working due to lack of driver etc. Again, as I have
> > > > > said I have contacted both retailer and manufacturer of my USB devices and
> > > > > not got anywhere, so where do I go?
> > > > >
> > > > > Your efforts have been immensely appreciated,
> > > > > --
> > > > > Gray
> > > > >
> > > > >
> > > > > "freddy" wrote:
> > > > >
> > > > > > GrayPM,
> > > > > >
> > > > > > I'm standing by my statement in the above post. As far as I know, the U3
> > > > > > software is incompatible with Vista. Use a WinXP machine (friend?) to
> > > > > > retrieve any data and to remove the U3 software before you use the device
> > > > > > with Vista. Am I missing something? The OEMs can supply Vista drivers if
> > > > > > they so choose.
> > > > > > --
> > > > > > freddy
> > > > > >
> > > > > >
> > > > > > "GrayPM" wrote:
> > > > > >
> > > > > > > Both the utilities U3 Uninstall [http://www.u3.com/uninstall/final.spx] and
> > > > > > > launchpadremoval require that the device is recognised and working within the
> > > > > > > operating system. As I was never able to get as far as being able to install
> > > > > > > the U3 facilities etc due to the 'driver fault' both utilities demand that
> > > > > > > the device be working.
> > > > > > >
> > > > > > > I am still of the opinion that it is a Microsoft Vista fault, either Vista
> > > > > > > on my machine has 'lost' the driver files, a Microsoft Update has removed
> > > > > > > [inadvertently] the files or no appropriate drivers were provided within
> > > > > > > Vista.
> > > > > > >
> > > > > > > Just had a word with a reseller of USB Mass Media Devices, and he stated to
> > > > > > > me that he knows a lot of people with this problem and they are reverting
> > > > > > > back to XP!
> > > > > > > As said, the manufacturers seem to be relying on Microsoft to provide the
> > > > > > > drivers via the operating system and as such cannot or will not release them
> > > > > > > separately. As gathered I have not heard from Kingston.
> > > > > > >
> > > > > > > Do you know of any way that I can restore the USB driver files, as initially
> > > > > > > loaded from the DVD, without having to revert back, reload Vista and thus
> > > > > > > re-authenticate Vista?
> > > > > > >
> > > > > > > --
> > > > > > > Gray
> > > > > > >
> > > > > > >
> > > > > > > "freddy" wrote:
> > > > > > >
> > > > > > > > GrayPM,
> > > > > > > >
> > > > > > > > Thanks for the exact error message. If you have the U3 software installed
> > > > > > > > on the device, remove it as it's incompatible with Vista. You need to use
> > > > > > > > the special U3 removal tool or not all of the software will be removed. The
> > > > > > > > tool can downloaded from the website of the manufacturer of your device
> > > > > > > > (SanDisk?). Since the U3 software is compatible with WinXP, it's likely wise
> > > > > > > > to use WinXP to remove the U3 software.
> > > > > > > > --
> > > > > > > > freddy
> > > > > > > >
> > > > > > > >
> > > > > > > > "GrayPM" wrote:
> > > > > > > >
> > > > > > > > > Many thanks for the replies "freddy", afraid I had tried variants of these,
> > > > > > > > > all to no avail. As said Vista does recognise the devices by name, and
> > > > > > > > > apparently puts in the appropriate drivers then fails to use one (?) critical
> > > > > > > > > file. Actual message is -
> > > > > > > > >
> > > > > > > > > "Update Driver Software - Data Traveler U3
> > > > > > > > >
> > > > > > > > > Windows encountered a problem installing th driver software for your device
> > > > > > > > >
> > > > > > > > > Windows found driver software for your device but encountered an error while
> > > > > > > > > attempting to install it.
> > > > > > > > >
> > > > > > > > > USB Mass Storage Device
> > > > > > > > >
> > > > > > > > > The system cannot find the file specified.
> > > > > > > > >
> > > > > > > > > If you know the manufacturer of your device, you can visit its website and
> > > > > > > > > check the support section for driver software."
> > > > > > > > >
> > > > > > > > > As said I have contacted the manufaturer of one of my devices, Kingston, and
> > > > > > > > > they cannot supply an driver, they do have an update file but that is for
> > > > > > > > > when the device has been recognised by Vista. The other USB device is made by
> > > > > > > > > Samsung and you have to now which branch of its comglorerate you need to
> > > > > > > > > contact. Another device is made by Toshiba, their Japanese site gives details
> > > > > > > > > of the drive (U3) and states that drivers will be available in February
> > > > > > > > > 2007(!!), but no short-cut is available. Presumably they expected the drivers
> > > > > > > > > (32 bit or 64 bit) to be within the Vista installation.
> > > > > > > > >
> > > > > > > > > As said in my initial posting, it seems as if this is happening to a lot of
> > > > > > > > > other Vista users, does Microsoft know? And if so will they issue a bulletine
> > > > > > > > > or patch?
> > > > > > > > >
> > > > > > > > > --
> > > > > > > > > Gray
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > "freddy" wrote:
> > > > > > > > >
> > > > > > > > > > GrayPM,
> > > > > > > > > >
> > > > > > > > > > I found the following posted on the HP website for its customers having USB
> > > > > > > > > > detection problems:
> > > > > > > > > >
> > > > > > > > > > http://h10025.www1.hp.com/ewfrf/wc/...lc=en&jumpid=reg_R1002_UKEN&docname=c00820197
> > > > > > > > > >
> > > > > > > > > > You can't have too many of these.
> > > > > > > > > > --
> > > > > > > > > > freddy
> > > > > > > > > >
> > > > > > > > > >
> > > > > > > > > > "GrayPM" wrote:
> > > > > > > > > >
> > > > > > > > > > > Until recently my version of Vista (Home Premium edition 64 bit) recognised a
> > > > > > > > > > > Samsung Flash Drive, now for some reason it doesn't. At same time other USB
> > > > > > > > > > > Memory Devices (Kingston U3 DataTraveler 2Gb) stoarge devices. With all these
> > > > > > > > > > > devices when I install the unit Vista recognises them, installs a driver and
> > > > > > > > > > > then tells me that a file is missing and thathat the installation is stopped
> > > > > > > > > > > - and thus I cannot use the device. I have contacted Kingston and they told
> > > > > > > > > > > me about 2 possible solutions - tell Vista to go to System32 etc and to go to
> > > > > > > > > > > c:/Windows/Inf and remove INFCACHE.1; as it might have got corrupted, which
> > > > > > > > > > > I have duly done. Still the devices are not recognised or the file is still
> > > > > > > > > > > reported as missing. Kingston haven't got back to me since I reported the
> > > > > > > > > > > failure although they did promise to (now 4 days).
> > > > > > > > > > > From my searching on this Group and via the web this seems a common problem
> > > > > > > > > > > (solved by above??) any one suggest another 'work around', I have even tried
> > > > > > > > > > > getting Vista to recognise these devices as other brands.
> > > > > > > > > > > --
> > > > > > > > > > > Gray
 

My Computer

#17
GWL wrote:
> Almost hate to join in on this as I am not a Vista expert. I just purchases a
> new computer with Vista Ultimate. After 5 days use this whole USB driver
> thing happen to me. In fact every flash device I owned suddenly started
> giving the same driver errors you received. I was not able to fix it with
> anything I tried except a system restore. I bring this up because when I went
> into Restore I found a restore point had been generated every time the driver
> install failed. thus almost wiping out my good restore points. I only had two
> valid restore points left when I actually tried to use Restore. If I had
> tried a few more time, I would have been left without a good restore point.
> In any case System restored to a good restore point and all my flash devices
> were back. I held my breath and tried the new Flash device that started the
> original driver failure and it went in without a problem...


The flash device only exposed the problem, it didn't create it. Chances
are good that on the fourth or fifth day you installed some 3rd-party
software which isn't Vista compatible yet, and it caused the problem.

If you can recall what you were doing shortly before the problem
started, you might be able to figure it out. E.g., after you did the
successful restore, did you notice any programs which went missing?
Card-reader or scanner software, CD/DVD burning software, etc?
 

My Computer

#18
You may be right about the Flash device exposing the problem, but I in fact
had installed nothing the enire day this happened. All programs are intact
and work. I even traced the reliability monitor in case it had recorded some
event prior to the USB devices acting up. Nothing there but a record of the
reinstalls of the HID USB devices. No incidents are recorded for three days
prior to the incidents described. I only brought it up to warn the too many
tries to install might leave someone without a valid restore point. In any
case my system has been error free for the past 4 days.

"Don" wrote:

> GWL wrote:
> > Almost hate to join in on this as I am not a Vista expert. I just purchases a
> > new computer with Vista Ultimate. After 5 days use this whole USB driver
> > thing happen to me. In fact every flash device I owned suddenly started
> > giving the same driver errors you received. I was not able to fix it with
> > anything I tried except a system restore. I bring this up because when I went
> > into Restore I found a restore point had been generated every time the driver
> > install failed. thus almost wiping out my good restore points. I only had two
> > valid restore points left when I actually tried to use Restore. If I had
> > tried a few more time, I would have been left without a good restore point.
> > In any case System restored to a good restore point and all my flash devices
> > were back. I held my breath and tried the new Flash device that started the
> > original driver failure and it went in without a problem...

>
> The flash device only exposed the problem, it didn't create it. Chances
> are good that on the fourth or fifth day you installed some 3rd-party
> software which isn't Vista compatible yet, and it caused the problem.
>
> If you can recall what you were doing shortly before the problem
> started, you might be able to figure it out. E.g., after you did the
> successful restore, did you notice any programs which went missing?
> Card-reader or scanner software, CD/DVD burning software, etc?
>
>
 

My Computer

F

freddy

#19
GrayPM,

The possibility exists that a USB port may stop responding under certain
conditions, as follows:

http://support.microsoft.com/kb/817900/en-us

This assumes that the USB device is properly prepared to be able to respond.
--
freddy


"GrayPM" wrote:

> Until recently my version of Vista (Home Premium edition 64 bit) recognised a
> Samsung Flash Drive, now for some reason it doesn't. At same time other USB
> Memory Devices (Kingston U3 DataTraveler 2Gb) stoarge devices. With all these
> devices when I install the unit Vista recognises them, installs a driver and
> then tells me that a file is missing and thathat the installation is stopped
> - and thus I cannot use the device. I have contacted Kingston and they told
> me about 2 possible solutions - tell Vista to go to System32 etc and to go to
> c:/Windows/Inf and remove INFCACHE.1; as it might have got corrupted, which
> I have duly done. Still the devices are not recognised or the file is still
> reported as missing. Kingston haven't got back to me since I reported the
> failure although they did promise to (now 4 days).
> From my searching on this Group and via the web this seems a common problem
> (solved by above??) any one suggest another 'work around', I have even tried
> getting Vista to recognise these devices as other brands.
> --
> Gray
 

My Computer

#20
That is certainly an interesting article. However, in my case All USB ports
started to return the same message when I tried to plug in a device. Even my
USB printer failed to respond. All USB ports had been working before they
suddenly started to want a driver which would fail to load. No matter which
specific driver was needed. I have just chalked it up to getting new bleeding
edge equipment to play nice with each other.

"freddy" wrote:

> GrayPM,
>
> The possibility exists that a USB port may stop responding under certain
> conditions, as follows:
>
> http://support.microsoft.com/kb/817900/en-us
>
> This assumes that the USB device is properly prepared to be able to respond.
> --
> freddy
>
>
> "GrayPM" wrote:
>
> > Until recently my version of Vista (Home Premium edition 64 bit) recognised a
> > Samsung Flash Drive, now for some reason it doesn't. At same time other USB
> > Memory Devices (Kingston U3 DataTraveler 2Gb) stoarge devices. With all these
> > devices when I install the unit Vista recognises them, installs a driver and
> > then tells me that a file is missing and thathat the installation is stopped
> > - and thus I cannot use the device. I have contacted Kingston and they told
> > me about 2 possible solutions - tell Vista to go to System32 etc and to go to
> > c:/Windows/Inf and remove INFCACHE.1; as it might have got corrupted, which
> > I have duly done. Still the devices are not recognised or the file is still
> > reported as missing. Kingston haven't got back to me since I reported the
> > failure although they did promise to (now 4 days).
> > From my searching on this Group and via the web this seems a common problem
> > (solved by above??) any one suggest another 'work around', I have even tried
> > getting Vista to recognise these devices as other brands.
> > --
> > Gray
 

My Computer

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