Solved Vista 32 bit explorer.exe immediately crashes after boot

Foxache

Member
Hi everyone,

A relative has recently started having problems with their laptop running Vista Home Basic 32 bit (which came pre-installed with no Windows installation discs).
On booting it up, it gets as far as playing the Windows sound and displaying the 'Welcome' screen, then the screen fades to black as if it's about to display the Desktop as usual, but instead the Desktop never appears; a 'Windows Explorer has stopped working' error message box is displayed and the screen remains black. The only option on the error message is 'Close program'.

I can still access Task Manager, and so far I've tried the following:

-Booting up in Safe Mode (exactly the same issue)
-Manually running explorer.exe from Task Manager (it runs for a few seconds and then gives the same error)
-Booting using 'Last Known Good Configuration' (same issue)
-Windows Startup Repair (no problems found, same issue)
-Windows System Restore (no restore points found)
-Windows Memory Diagnostic Tool (no problems found)
-Running chkdsk (no problems found)
-Checking that the only value in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon Shell is explorer.exe
-Checking that there are no iexplorer.exe or explorer.exe subkeys in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution.options
-Running sfc /scannnow from the command prompt (it gets to 82% and then errors with "Windows Resource Protection could not perform requested operation")
-Copying explorer.exe from the dllcache directory (directory not found)

Does anybody have any other idea as to how I can fix this, short of getting hold of another copy of Windows and doing a clean install?
 

My Computer

townsbg

~~тσωηsвg~~
Vista Guru
Gold Member

My Computers

System One System Two

  • Operating System
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Foxache

Member
Within the first five sentences it says I'll need a Vista installation DVD, which I've already said I don't have. Presumably I'm screwed then? :(
 

My Computer

townsbg

~~тσωηsвg~~
Vista Guru
Gold Member

My Computers

System One System Two

  • Operating System
    Windows 7 Pro x64
    Manufacturer/Model
    Mid 2010 iMac
    CPU
    Quad core 3.2 Ghz Intel I3
    Memory
    8 gb
    Graphics Card(s)
    ATI Radeon HD 5670 512 mb ram
    Screen Resolution
    1920x1080 and 1440x900
    Hard Drives
    1 TB
    Other Info
    N/A
  • Operating System
    Windows 2008 R2 Enterprise
    Manufacturer/Model
    Compaq Presario SR5350F
    CPU
    Pentium 2.0 gHZ Dual core E2160
    Memory
    2 gb
    Screen Resolution
    1440 x 900
    Hard Drives
    300 GB

Foxache

Member
I checked for a recovery partition but there's nothing on there. Unfortunately the Vista ISO has been pulled since that thread was created, so the download link no longer works.
 

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townsbg

~~тσωηsвg~~
Vista Guru
Gold Member
If you read the post it says to put your email address at the end of the thread and someone will send you a private link.
 

My Computers

System One System Two

  • Operating System
    Windows 7 Pro x64
    Manufacturer/Model
    Mid 2010 iMac
    CPU
    Quad core 3.2 Ghz Intel I3
    Memory
    8 gb
    Graphics Card(s)
    ATI Radeon HD 5670 512 mb ram
    Screen Resolution
    1920x1080 and 1440x900
    Hard Drives
    1 TB
    Other Info
    N/A
  • Operating System
    Windows 2008 R2 Enterprise
    Manufacturer/Model
    Compaq Presario SR5350F
    CPU
    Pentium 2.0 gHZ Dual core E2160
    Memory
    2 gb
    Screen Resolution
    1440 x 900
    Hard Drives
    300 GB
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