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Vista Help and Support tab in start menu no longer works

B

billw/avistacompy

#1
Vista Help and Support tab in start menu no longer works
----"Help Topic Not Found This content under construction We were
unable to retrieve the requested topic."---- is the only thing displayed. I
have seen it work fine before, but I have had problems with my Phishing
filter and did some folder moving and then moving back to default (which I
have done, but that hasn't changed after I've logged on again) and I've tried
system restore and that hasn't worked. And I found out that I had to turn
off my Anti-virus to make restore work. Did that but it still didn't work.
And I had to buy my anti virus again and keep a "key" for a new one should I
need to turn it off again. Also since then my side bar news feed no longer
works, I tried to re-download it, that didn't work so I downloaded a new
different feed and now it works fine?! And My media player library wouldn't
refresh so I had to delete the APP data and thankfully it magically re-did
the data it needed, I'm not too smart a computers and want to know if
deleting all app data and having them magically re-appear might happen? Or
if it's related to something else. Any help would be greatly appreciated
thank you.
 

My Computer

Brink

Staff member
mvp
Messages
32,205
Location
Oklahoma, USA
#2
Vista Help and Support tab in start menu no longer works
----"Help Topic Not Found This content under construction We were
unable to retrieve the requested topic."---- is the only thing displayed. I
have seen it work fine before, but I have had problems with my Phishing
filter and did some folder moving and then moving back to default (which I
have done, but that hasn't changed after I've logged on again) and I've tried
system restore and that hasn't worked. And I found out that I had to turn
off my Anti-virus to make restore work. Did that but it still didn't work.
And I had to buy my anti virus again and keep a "key" for a new one should I
need to turn it off again. Also since then my side bar news feed no longer
works, I tried to re-download it, that didn't work so I downloaded a new
different feed and now it works fine?! And My media player library wouldn't
refresh so I had to delete the APP data and thankfully it magically re-did
the data it needed, I'm not too smart a computers and want to know if
deleting all app data and having them magically re-appear might happen? Or
if it's related to something else. Any help would be greatly appreciated
thank you.
Hi Bill,

You need to make sure that the ".xml" file extension is associated to Internet Explorer. Look at the second method here for how to do it. Internet Explorer is located at "C:\Program Files (x86)\Internet Explorer\iexplore.exe"

http://www.vistax64.com/tutorials/69758-default-programs.html

Shawn
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS Maximus X Code Z370
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    PSU
    Seasonic Prime Titanium 850W
    Case
    Corsair Air 740
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    300 Mb/s Download and 30 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Creative F200 webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB6190 cable modem,
    APC SMART-UPS RT 1000 XL,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD
B

billw/avistacompy

#3
Re: (part two)Vista Help and Support tab in start menu no longer works

I looked at that and .xml had been tagged to IE already.
I don't know maybe it's no longer supported by vista, I heard that somewhere.
 

My Computer

Brink

Staff member
mvp
Messages
32,205
Location
Oklahoma, USA
#4
Bill,

Create another Administrator account and see if the "Help and Support" will work in that account for a test on permissions.

Shawn
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS Maximus X Code Z370
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    PSU
    Seasonic Prime Titanium 850W
    Case
    Corsair Air 740
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    300 Mb/s Download and 30 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Creative F200 webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB6190 cable modem,
    APC SMART-UPS RT 1000 XL,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

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