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Vista PC shuts down due to Trojan virus

mtm75

New Member
Messages
4
#1
Hi,
I've joined this Forum on behalf of someone who has asked for my help in solving an issue with their PC.

At this moment all I know is it seems to be shutting itself down when it has just started up due to it having a virus of some sort, a trojan was mentioned. Can someone recommend what the best course of action is in this particular case? I suggested that if the OS (Vista) is accessible then reformatting the HD may be the best thing to do. But will this get rid of the virus/trojan as well? I am aware that this will involve losing all data. I'm led to believe rather than have the original discs, PC's these days come with a seperate partition which holds the OS, which is used when reformatting is required?

If it is not accessible then should I start the PC in safemode and work from there? How do I reformat the HD from here? I'm new to this particular problem and also to Vista as well. Any advice would be greatly appreciated in helping me to resolve this problem. Many thanks in advance.
 

My Computer

mitchell

Ngai Tahu/Tau Iwi
Vista Guru
Messages
420
Location
New Zealand
#2

My Computer

System One

  • Manufacturer/Model
    Hewlett Packard, compaq presario CQ60-305AU
    CPU
    AMD Athlon QI-46 2.1 Ghz
    Motherboard
    Wistron 303C
    Memory
    2048 Mb DDR2 SD Ram
    Graphics Card(s)
    NVidea GE Go Force 8200M G / 256Mb dedicated grapics memory
    Sound Card
    MCP78S NVidea High definition
    Monitor(s) Displays
    15.6" High Definition Brightview Widescreen
    Screen Resolution
    1336x768
    Hard Drives
    Toshiba MK2555GSX ATA
    Mouse
    Synaptics PS2/Touchpad

l)ark_Scorpion

Real SN AT99Scorpion
Power User
Messages
211
Location
The Great Lakes
#3
When the computer starts, and the Vista boot screen shows, press the F8 key repeatedly, and then the windows boot option menu should appear, asking to boot normally, in Safe mode, Safe mode with networking, safemode with command command prompt, and other options. Try to use Safe mode and run your antivirus, and try to scan your computer.

I'd recommend Malwarebytes, link is below.

LINK:
Malwarebytes
 

My Computer

System One

  • CPU
    AMD
    Graphics Card(s)
    ATI
Messages
92
Location
Toronto, Canada
#4

My Computer

System One

  • Manufacturer/Model
    Toshiba Satellite L350D, Lenovo Thinkpad T510
    CPU
    AMD Athlon X2 QL-60 1.90GHZ
    Memory
    3.00GB, 4.00GB
    Graphics Card(s)
    ATI Radeon 256MB, Nividea NVS 512MB
    Screen Resolution
    1400x900
    Hard Drives
    200GB in the Laptop
    320 WD external HD
    2X 320 WD internal Hard drives which i use as external.
    320GB in my lenovo laptop
    Mouse
    Logitech wireless USB mouse
    Internet Speed
    10.00MB
Messages
5
#5
Reboot to safemode, hit F8 on startup...

Once your in safemode, disable system restore...
start > right click my computer > properties > system restore > tick the box to disable

Once this has been done you can restart and do malware scans in normal windows or safemode (safemode recommended)
 

My Computer

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