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Vista upgrade "stuck"

Pantalica

New Member
Messages
6
#1
Hi, I'm new to this forum and I hope I'm not in the wrong place. I've been running XP Pro Media Center 2005 for about 2 years with no problems. I've decided to upgrade to Vista Ultimate to be compatible with colleagues for Remote Assistance among other things. I checked for compatibilty and made the necessary changes - more memory, new graphics card and a new hard drive, to be on the safe side. Again, everything's running fine in XP, but when I try to upgrade I get as far as Gathering Files 66%, and then the install stalls. There are no error codes. I've tried three times now. The first time I let it run all night. Now I've disconnected everything except the keyboard, mouse and monitor, disabled antivirus software, but it still stops at 66%. I opted not to activate during install. Is there any significance with 66%. Although I've read of ways of performing a clean install with the upgrade version, it sounds a bit fiddly. I'm stuck, and would be grateful of any help. Thanks in advance.
 

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Brink

Staff member
mvp
Messages
32,202
Location
Oklahoma, USA
#2
re: Vista upgrade "stuck"

Hello Pantalica, and welcome to Vista Forums.

Sometime people just have issues while doing a updrade due to some unknown issue or incompatibility that prevents the upgrade from finishing. :(

It may be best to go ahead and do a clean install with your upgrade version of Vista to start fresh. Be sure to backup anything that you do not want to lose, and have all of your device drivers for Vista downloaded and ready to go to make setting up Vista easier afterwards.

Hope this helps,
Shawn
 

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Pantalica

New Member
Messages
6
#3
re: Vista upgrade "stuck"

Thanks Brink,

I was trying to keep my old settings, etc., but to be honest I've never really liked upgrades, and I had a gut feeling I would have to do a clean install in the end. However, I'm in the UK and it's late so I'll start tomorrow when I'm fresher. I've been on this all day and I'm losing patience. Thanks again.
 

My Computer

System One

  • Manufacturer/Model
    Dell Dimension 4600
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    Pentium 4 3.06Gz
    Motherboard
    Dell
    Memory
    2Gb
    Graphics Card(s)
    Sapphire HD 2400 Pro
    Sound Card
    Integrated
    Monitor(s) Displays
    Samsung SyncMaster 171s
    Screen Resolution
    1024 x 768
    Hard Drives
    Samsung Spinpoint SATA 750Gb
    Maxtor 300Gb
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    Dell
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Brink

Staff member
mvp
Messages
32,202
Location
Oklahoma, USA
#4
re: Vista upgrade "stuck"

You're welcome. I hope it installs smoothly for you. Please post back if you run into any problems.
 

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    Intel i7-8700K 5 GHz
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    ASUS Maximus X Code Z370
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
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    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
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    Integrated
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    3 x 27" Asus VE278Q
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    Seasonic Prime Titanium 850W
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    300 Mb/s Download and 30 Mb/s Upload
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    Logitech Z625 speaker system,
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    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB6190 cable modem,
    APC SMART-UPS RT 1000 XL,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
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    HP Envy Y0F94AV
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    i7-7500U @ 2.70 GHz
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    16 GB DDR4-2133
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    NVIDIA GeForce 940MX
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    Conexant ISST Audio
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    17.3" UHD IPS touch
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    3480 x 2160
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    512 GB M.2 SSD

Pantalica

New Member
Messages
6
#5
Hi Brink,

Thanks for your encouragement. However, there's one thing I forgot to mention yesterday - it was late. I recently installed Office 2007 on the computer I'm trying to upgrade, and my copy of Office has 2 licences. I want to put one copy onto my laptop after I've put in a bigger drive, and that will use my remaining licence. I'm worried that by doing a clean install and then re-installing my favourite software, including Office, I'll use my second licence and won't be able install Office on my laptop. I'm a student on a limited income and can't afford to make mistakes. I'm sorry I forgot to mention this, and I still agree with your clean install advice, but I'm stuck with the Office 2007 problem unless you can advise me on that. Thanks again.
 

My Computer

System One

  • Manufacturer/Model
    Dell Dimension 4600
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    Pentium 4 3.06Gz
    Motherboard
    Dell
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    2Gb
    Graphics Card(s)
    Sapphire HD 2400 Pro
    Sound Card
    Integrated
    Monitor(s) Displays
    Samsung SyncMaster 171s
    Screen Resolution
    1024 x 768
    Hard Drives
    Samsung Spinpoint SATA 750Gb
    Maxtor 300Gb
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    Dell
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    Dell + fan on graphics card
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    Microsoft Wireless
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Brink

Staff member
mvp
Messages
32,202
Location
Oklahoma, USA
#6
Hello Pantalica,

You shouldn't have a problem reinstalling Office on that computer using the same license number as you had on it before. In your case with Office it doesn't matter what computer you have it installed on, so long as you do not have it installed on more than two computers with the same license.

Hope this helps,
Shawn
 

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    ASUS Maximus X Code Z370
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    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
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    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
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    Other Info
    Logitech Z625 speaker system,
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    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB6190 cable modem,
    APC SMART-UPS RT 1000 XL,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
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    HP Envy Y0F94AV
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    i7-7500U @ 2.70 GHz
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    16 GB DDR4-2133
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    NVIDIA GeForce 940MX
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    512 GB M.2 SSD

Pantalica

New Member
Messages
6
#7
Hi Brink,

Thanks for putting me straight about the licences. Now I have another question. Before I attempted my upgrade to Vista Ultimate I copied my XP partition onto another partition on the same drive so I could go back in case I had any problems - I can't afford to be without a working computer. Now, when I boot my computer I'm offered a boot menu including my XP Media Center partition and the cloned installation which has been called XP Pro by the boot manager. Both partitions boot OK, but neither will accept the Upgrade. The Media partition has the problem I've already described, and the cloned partition rejects the upgrade, explaining that there isn't enough memory. I have 2Gb RAM, but this may not be the memory required.

My question is: Do these two partitions count as two computers in terms of licencing? I'm no great fan of what seems to be restricted use of an expensive piece of software as I'm not selling it or pirating it, but the law's the law. I'm only going through these problems because of the horror stories I've read about faulty Vista installs and upgrades. Instinctively I prefer the clean install, but not if it uses both of my available licences. I'm not sure what to do next. Thanks for your time.
 

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System One

  • Manufacturer/Model
    Dell Dimension 4600
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    Pentium 4 3.06Gz
    Motherboard
    Dell
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    2Gb
    Graphics Card(s)
    Sapphire HD 2400 Pro
    Sound Card
    Integrated
    Monitor(s) Displays
    Samsung SyncMaster 171s
    Screen Resolution
    1024 x 768
    Hard Drives
    Samsung Spinpoint SATA 750Gb
    Maxtor 300Gb
    PSU
    Dell
    Case
    Dell
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    Dell + fan on graphics card
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Brink

Staff member
mvp
Messages
32,202
Location
Oklahoma, USA
#8
You're welcome Pantalica.

Yes, they will be considered as two separate installations of XP requiring their own separate product key number. :(

Vista will have it's own product key number than the one for XP, so Vista will not be affected by the XP number being used.

I would recommend a clean install over a upgrade to avoid any possible issues, but you might also consider dual booting Vista and XP. If your Vista is a upgrade version instead of a full version, then you will need to follow this tutorial when installing Vista as a separate clean installation or to dual boot with.
 

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  • Show second system?
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    Operating System
    Windows 10 Pro 64-bit
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    Custom
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    Intel i7-8700K 5 GHz
    Motherboard
    ASUS Maximus X Code Z370
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    PSU
    Seasonic Prime Titanium 850W
    Case
    Corsair Air 740
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    300 Mb/s Download and 30 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Creative F200 webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB6190 cable modem,
    APC SMART-UPS RT 1000 XL,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

Pantalica

New Member
Messages
6
#9
Hello Brink,

I'm about to start the Vista clean install routine you've recommended. My computer already dual-boots between my original XP Media partition and the cloned copy partition on the same drive. My intention is to over-write the XP Media partition with the clean install, leaving the cloned copy for safety. I have "My Documents", etc., on a different drive, so I'm not worried about losing my documents. I was expecting the dual-boot setup to remain, so that I could refer to the cloned copy if I have any problems. I've printed out your instructions for both the clean install and the dual-boot, but many of the dual-boot instructions don't apply to my setup as I'm already dual-booting. Do you think the Vista install wiil leave my dual-boot setup still working?

I realise I may be asking a lot, but I've got used to my XP setup, and I can't lose it, just in case something goes wrong. You can probably tell I'm very nervous. Thanks.
 

My Computer

System One

  • Manufacturer/Model
    Dell Dimension 4600
    CPU
    Pentium 4 3.06Gz
    Motherboard
    Dell
    Memory
    2Gb
    Graphics Card(s)
    Sapphire HD 2400 Pro
    Sound Card
    Integrated
    Monitor(s) Displays
    Samsung SyncMaster 171s
    Screen Resolution
    1024 x 768
    Hard Drives
    Samsung Spinpoint SATA 750Gb
    Maxtor 300Gb
    PSU
    Dell
    Case
    Dell
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    Dell + fan on graphics card
    Mouse
    Microsoft Wireless
    Keyboard
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Dwarf

The Contemplator
Vista Guru
Gold Member
Messages
2,760
Location
Doncaster, UK
#10
Hi Pantalica,

Hopefully you should have no problems, but you know where we are if you need us to advise you. Please take the opportunity to have a browse of the Forums, and especially the Tutorials - Vista Forums as there is a wealth of information there.
 

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    Dwarf Dwf/11/2012 r09/2013
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    Intel Core-i5-3570K 4-core @ 3.4GHz (Ivy Bridge) (OC 4.2GHz)
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    ASRock Z77 Extreme4-M
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    4 x 4GB DDR3-1600 Corsair Vengeance CMZ8GX3M2A1600C9B (16GB)
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    MSI GeForce GTX770 Gaming OC 2GB
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    Realtek High Definition on board solution (ALC 898)
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    ViewSonic VA1912w Widescreen
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    1440x900
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    OCZ Agility 3 120GB SATA III x2 (RAID 0)
    Samsung HD501LJ 500GB SATA II x2
    Hitachi HDS721010CLA332 1TB SATA II
    Iomega 1.5TB Ext USB 2.0
    WD 2.0TB Ext USB 3.0
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    XFX Pro Series 850W Semi-Modular
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    Gigabyte IF233
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    1 x 120mm Front Inlet 1 x 120mm Rear Exhaust
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    Optical Drive: HL-DT-ST BD-RE BH10LS30 SATA Bluray
    Lexmark S305 Printer/Scanner/Copier (USB)
    WEI Score: 8.1/8.1/8.5/8.5/8.25
    Asus Eee PC 1011PX Netbook (Windows 7 x86 Starter)

Brink

Staff member
mvp
Messages
32,202
Location
Oklahoma, USA
#11
If you are installing Vista on the first partition of the drive instead of a separate partition, then it most likely will damage the dual booting with the XP clone. If it does, then you can use step 8 on in METHOD TWO in this tutorial to add XP back to the boot list if you wanted to.
 

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System One System Two

  • Show second system?
    Yes
    Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS Maximus X Code Z370
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    PSU
    Seasonic Prime Titanium 850W
    Case
    Corsair Air 740
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    300 Mb/s Download and 30 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Creative F200 webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB6190 cable modem,
    APC SMART-UPS RT 1000 XL,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

Pantalica

New Member
Messages
6
#12
Hi Brink,

I'm sorry if I got a bit p***** off. All my software is legal, and I don't think you or I should be having to go through this nonsense to get one piece of Microsoft software to work with another. I've just spent good money on rubbish. It's a waste of time. My frustration is with Microsoft - so that's where I'm going next, with no disrespect to you or your colleagues. I want some answers.

Thanks for your help.
 

My Computer

System One

  • Manufacturer/Model
    Dell Dimension 4600
    CPU
    Pentium 4 3.06Gz
    Motherboard
    Dell
    Memory
    2Gb
    Graphics Card(s)
    Sapphire HD 2400 Pro
    Sound Card
    Integrated
    Monitor(s) Displays
    Samsung SyncMaster 171s
    Screen Resolution
    1024 x 768
    Hard Drives
    Samsung Spinpoint SATA 750Gb
    Maxtor 300Gb
    PSU
    Dell
    Case
    Dell
    Cooling
    Dell + fan on graphics card
    Mouse
    Microsoft Wireless
    Keyboard
    HP
    Internet Speed
    ADSL

Brink

Staff member
mvp
Messages
32,202
Location
Oklahoma, USA
#13
No disrepect was taken at all. Good luck. :)
 

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System One System Two

  • Show second system?
    Yes
    Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS Maximus X Code Z370
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    PSU
    Seasonic Prime Titanium 850W
    Case
    Corsair Air 740
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    300 Mb/s Download and 30 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Creative F200 webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB6190 cable modem,
    APC SMART-UPS RT 1000 XL,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

JoyPC

New Member
Messages
1
#14
If Vista is stuck at "Gathering Files 0%", open task mgr (Ctrl+Alt+Del), highlight dllhost.exe and choose "kill process".

This will immediately jump start Setup to gather files and dllhost.exe will restart automatically.

NOW it's solved!
 

My Computer

AmadeoV

New Member
Messages
1
#15
If Vista is stuck at "Gathering Files 0%", open task mgr (Ctrl+Alt+Del), highlight dllhost.exe and choose "kill process".

This will immediately jump start Setup to gather files and dllhost.exe will restart automatically.

NOW it's solved!
I am the Senior Systems and Network Engineer for a nationwide company that works in various services, including testing samples from various sources for the presence of specific chemicals, radioactivity, etc.

We had 18 Windows XP PCs 2 months ago. I've gotten all of them but 4 upgraded to Windows Vista and/or Windows 7 at this point. I went for my second try on one of the remaining 4 earlier tonight, and dreaded when I saw that it was stuck at 0% on gathering files again.

I pulled up Ctrl+Alt+Del, started taskmgr.exe, and killed dllhost.exe. The first time, nothing happened. I waited 2 minutes and tried again, and it shot up to 3%. It is currently at 20% and still climbing.

THANK YOU. =)


Canberra_Alpha-Windows_Vista_Upgrade.jpg
 

My Computer

System One

  • Operating System
    Win Vista Business SP2, Win 7 SP1, Win 10, Win Server 2008 R2, Win Server 2012 R2, Win Server 2016

johngalt

Antidisestablishmentarian
Vista Guru
Messages
3,912
Location
3rd Rock
#16
I am the Senior Systems and Network Engineer for a nationwide company that works in various services, including testing samples from various sources for the presence of specific chemicals, radioactivity, etc.

We had 18 Windows XP PCs 2 months ago. I've gotten all of them but 4 upgraded to Windows Vista and/or Windows 7 at this point. I went for my second try on one of the remaining 4 earlier tonight, and dreaded when I saw that it was stuck at 0% on gathering files again.

I pulled up Ctrl+Alt+Del, started taskmgr.exe, and killed dllhost.exe. The first time, nothing happened. I waited 2 minutes and tried again, and it shot up to 3%. It is currently at 20% and still climbing.

THANK YOU. =)
Glad you got it working - but for your company's sake, you might consider moving those Vista machines on up to Windows 7. Vista is at EOL as of Last April:

https://support.microsoft.com/en-us/help/13853/windows-lifecycle-fact-sheet

https://support.microsoft.com/en-us/help/22882

You don't have to move to 10, but 7 would be at least as advisable (plus the fact that it is insanely better at hardware / resource management than Vista ever was).
 

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    Windows 10 Insider Preview current build
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    The Beast Model V
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    Intel Core i7 965 EE @ 3.6 GHz
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    eVGA X58 Classified3
    Memory
    3 * 4GB Mushkin Enhanced Redline CL7 DDR3 1600 MHz (PC3-12800)
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    SanDisk Ultra SDSSDHII-960G-G25 SATA III SSD (System)
    Crucial MX100 CT256MX100SSD1 SATA III SSD (User Tree)
    2 * Seagate Barracuda 7200.12 ST31000528AS SATA II
    Seagate ST1500DL001 7200 RPM SATA II
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    ThermalTake BlackWidow 850W
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    ThermalTake Level 10 GT
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    Corsair H100 (CPU) + Air (2 * 210 mm + 3 * 120mm fans)
    Mouse
    Logitech MX Master
    Keyboard
    Logitech G15 (gen 2)
    Internet Speed
    300+ Mbps downstream / 30+ Mbps upstream
  • Operating System
    Windows 10 Insider Preview (current)
    Manufacturer/Model
    Dell Inspiron 3521
    CPU
    Intel(R) Celeron(R) CPU 1007U @ 1.50GHz
    Motherboard
    Dell
    Memory
    8 GB
    Graphics card(s)
    Intel(R) HD Graphics
    Sound Card
    Intel(R) Display Audio | Realtek Audio
    Monitor(s) Displays
    Inspiron 15"
    Screen Resolution
    1680 * 1050
    Hard Drives
    INTEL SSDSC2CW180A
    PSU
    Dell
    Case
    Dell
    Cooling
    Dell
    Mouse
    Logitech MX Master | Synaptics TouchPad
    Keyboard
    Dell
    Internet Speed
    300+ Mbps downstream | 30+ Mbps upstream

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