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Vista won't complete installation

B

blank

#1
I bought an Asus A7S with Vista Premium preinstalled abut 2 months ago. It
has gradually been hanging more and more often, for no apparent reason. I
have been extremely careful not to download any rubbish and to keep my AVG
Spybot and AdAware up to date, so feel it unlikely that the hanging problem
is self-inflicte4d, although acknowledge that it is possible.

Anyway, the problem is when I am trying to reinstall Vista from the provided
disks. It installs to the point of asking for the drivers disk, installs
heaps of drivers and then restarts.

BUT then it stuffs up--on restart it says "Windows could not complete the
installation. To install Windows on this computer, restart the
installation." But each time it restarts ot comes back to this same bloody
message. Ive done it about 5 or 6 times in the last two days. The fiorst
couple times it sort of worked, but all the drivers didnt install, so I have
kept retrying. Its getting worse each time.

Any advice, or do I need to send it back to the Asus? Thanks
 

My Computer

B

blank

#2
"blank" <blank@xxxxxx> wrote in message
news:13hte5psb1aobdb@xxxxxx

>I bought an Asus A7S with Vista Premium preinstalled abut 2 months ago. It
>has gradually been hanging more and more often, for no apparent reason. I
>have been extremely careful not to download any rubbish and to keep my AVG
>Spybot and AdAware up to date, so feel it unlikely that the hanging problem
>is self-inflicte4d, although acknowledge that it is possible.
>
> Anyway, the problem is when I am trying to reinstall Vista from the
> provided disks. It installs to the point of asking for the drivers disk,
> installs heaps of drivers and then restarts.
>
> BUT then it stuffs up--on restart it says "Windows could not complete the
> installation. To install Windows on this computer, restart the
> installation." But each time it restarts ot comes back to this same
> bloody message. Ive done it about 5 or 6 times in the last two days. The
> fiorst couple times it sort of worked, but all the drivers didnt install,
> so I have kept retrying. Its getting worse each time.
>
> Any advice, or do I need to send it back to the Asus? Thanks
Here is some further information:

it instals the drivers, i take the drivers disk out and itr restarts
it restarts a couple times, very slowly, about 5 min between each restart
then i get another restart and 3 messages come up all at once:
one says "Windows Setup Windows is now setting up the following items:
Install the Application
A second one says " Microsoft Windows You must restart the computer to
apply these changes Before restarting save any open files and close all
programs with the option restaret now or later
The third one is a DOS screen, It slowly reveals the following:
C:\Windows\system32>echo Patch file command at audit user to install
application and sysprep
Patch file command at audit user to install application and sysprep
C:\Windows\system32>if exist C:\preload\patch\asusap.cmd call
c:\preload\patch\asusap.cmd
and then a string of items all of which start with
C:\Windows\system32>start w/c:\preloadad\
and then patch\SLEEP.EXE 30
patch\bton.exe
infupd\setup.exe -s
patch SLEEP.EXE 80
IMSM\SETUP/setyo.exe -s
patch\SLEEP.EXE 60
ATK_Hotkey\setup.exe /s
patch\SLEEP.EXE 20
ATK_GFNEX\setup.exe -s
petch\SLEEP.EXE 30
ATK_OSD2\setup.exe /s
patcvh \SLEEP.EXE 20
C:\Windows\system32>if not exist c:\nis.cmd start /w
C:preload\NIS2007\SYMSETUP.EXE /qn /noreboot /icon:0 /count :0


so then i click to close the DOS screen and click Restart Now
but that just takes me to a blank screen with a cursor I have to turn the
power off

then of course when i turn it back on it eventually comes to the Welcome
screen then back to the damn
"Windows could not complete the

> installation. To install Windows on this computer, restart the
> installation." screen
Somebody shoot me please, put me out of my misery !!!!!!!!!!!!!!
 

My Computer

M

Mick Murphy

#3
It is under warranty; take it back to them to be fixed!!!

"blank" wrote:

> I bought an Asus A7S with Vista Premium preinstalled abut 2 months ago. It
> has gradually been hanging more and more often, for no apparent reason. I
> have been extremely careful not to download any rubbish and to keep my AVG
> Spybot and AdAware up to date, so feel it unlikely that the hanging problem
> is self-inflicte4d, although acknowledge that it is possible.
>
> Anyway, the problem is when I am trying to reinstall Vista from the provided
> disks. It installs to the point of asking for the drivers disk, installs
> heaps of drivers and then restarts.
>
> BUT then it stuffs up--on restart it says "Windows could not complete the
> installation. To install Windows on this computer, restart the
> installation." But each time it restarts ot comes back to this same bloody
> message. Ive done it about 5 or 6 times in the last two days. The fiorst
> couple times it sort of worked, but all the drivers didnt install, so I have
> kept retrying. Its getting worse each time.
>
> Any advice, or do I need to send it back to the Asus? Thanks
>
>
>
 

My Computer

G

Geoff Tamplin (gtamplin1)

#4
I have a similar problem, except it is with trying to install Vista Ultimate
by upgrading my Vista Home Premium. In other words I am out a few hundred
bucks paid for the Ultimate version, and CANNOT complete the upgrade.
NONE of the Microsoft information is useful, or even refers to the
installatin problems. Sooner or later, someone NOT WORKING FOR MICROSOFT will
probably crack the accursed code and figure out what Microsoft SHOULD have
discovered and corrected. Meanwhile, if I want Vista installed, I have to
wipe out my hard disk and go through installing everything all over again. It
sucks, but we are in the Microsoft universe, and they control it.
If ANYONE reading this has any idea what can be done to successfully
complete an Upgrade from Vista Home Premium to Vista Ultimate without wiping
out all the applications, I will be eternally grateful for the information.
The Microsoft Vista "error messages" are about as useless as mammaries on a
tree.

"blank" wrote:

> I bought an Asus A7S with Vista Premium preinstalled abut 2 months ago. It
> has gradually been hanging more and more often, for no apparent reason. I
> have been extremely careful not to download any rubbish and to keep my AVG
> Spybot and AdAware up to date, so feel it unlikely that the hanging problem
> is self-inflicte4d, although acknowledge that it is possible.
>
> Anyway, the problem is when I am trying to reinstall Vista from the provided
> disks. It installs to the point of asking for the drivers disk, installs
> heaps of drivers and then restarts.
>
> BUT then it stuffs up--on restart it says "Windows could not complete the
> installation. To install Windows on this computer, restart the
> installation." But each time it restarts ot comes back to this same bloody
> message. Ive done it about 5 or 6 times in the last two days. The fiorst
> couple times it sort of worked, but all the drivers didnt install, so I have
> kept retrying. Its getting worse each time.
>
> Any advice, or do I need to send it back to the Asus? Thanks
>
>
>
 

My Computer

N

Nvr2bogey

#5
Here are some instructions that I got from working directly with a Microsoft
technician. I broke down and spent the $60 for the technical support because
I have 2 other PC's to upgrade - one from XP and yet another from Vista Home
Premium. The procedure worked for me in upgrading (using Windows Anytime
Upgrade) from Vista Home Premium to Vista Ultimate.

Hints for Upgrade Vista Home Premium to Vista Ultimate

Uninstall all Network Security and Anti-Virus Software (ie: Norton, McAfee)
– make sure you can reinstall the products after the upgrade by redownloading
or acquiring the installation disks.

Uninstall ALL Roxio programs.

Uninstall the following Microsoft Windows components. Control Panel –
Programs and Features. In left pane select – Turn Windows features on or
off. Select Microsoft .Net Framework 3.0 and uncheck XPS Viewer. Select
Internet Information Services and make sure all submenu items are unchecked.
Uncheck Remote Differential Compression. Uncheck Windows DFS Replication
Service. Reboot PC.

Unplug ALL USB devices (including mouse and keyboard) – we will be disabling
these devices later – use the serial ports temporarily for the keyboard and
mouse.

Read Microsoft Knowledge Base Article -
http://support.microsoft.com/kb/935823/en-us - be sure not to uninstall
network adapter that you are using to connect to the internet

Using Device Manager – (Start- Control Panel – Device Manager) – DISABLE the
following devices:
Storage Controllers – Microsoft iSCSI Initiator
Universal Serial Bus Controllers – Disable all devices listed

Monitors – Disable or Uninstall device – will affect your
display, but you should be able to run the upgrade.

Stop all 3rd party services running – Start – Run – msconfig
On General Tab – Select – Selective startup – Load system services and
startup items should be checked.

On Services Tab – Select – Hide all Microsoft services – then select Disable
all.

On Startup Tab – Select – Disable All

Reboot PC.

Try the upgrade of Windows Vista Home Premium to Windows Home Vista – GOOD
LUCK.

If the upgrade is successful – your devices should be automatically
reenabled and work successfully. You may need to find an upgraded Vista
driver from you hardware vendor if something is not working properly.
Reinstall any programs you uninstalled.

Jody
 

My Computer

G

Geoff Tamplin (gtamplin1)

#6
Thank you! Thank you! Thank you!
Yours was the ONE suggestion that worked. And I mean of all the pages and
pages of Microsoft alleged useful information, as well as the few Vista
pundits pontificating occasionally...
Thank you for sharing that expensive information. If you'd like, I can send
you a check to "reimburse" you for part of the expense of gaining the
information you shared. E-mail me with the mailing address (I maintain a P.
O. Box for just such circumstances. Safer you know...)
Sincerely,
Geoff Tamplin
gtamplin1@xxxxxx

"Nvr2bogey" wrote:

> Here are some instructions that I got from working directly with a Microsoft
> technician. I broke down and spent the $60 for the technical support because
> I have 2 other PC's to upgrade - one from XP and yet another from Vista Home
> Premium. The procedure worked for me in upgrading (using Windows Anytime
> Upgrade) from Vista Home Premium to Vista Ultimate.
>
> Hints for Upgrade Vista Home Premium to Vista Ultimate
>
> Uninstall all Network Security and Anti-Virus Software (ie: Norton, McAfee)
> – make sure you can reinstall the products after the upgrade by redownloading
> or acquiring the installation disks.
>
> Uninstall ALL Roxio programs.
>
> Uninstall the following Microsoft Windows components. Control Panel –
> Programs and Features. In left pane select – Turn Windows features on or
> off. Select Microsoft .Net Framework 3.0 and uncheck XPS Viewer. Select
> Internet Information Services and make sure all submenu items are unchecked.
> Uncheck Remote Differential Compression. Uncheck Windows DFS Replication
> Service. Reboot PC.
>
> Unplug ALL USB devices (including mouse and keyboard) – we will be disabling
> these devices later – use the serial ports temporarily for the keyboard and
> mouse.
>
> Read Microsoft Knowledge Base Article -
> http://support.microsoft.com/kb/935823/en-us - be sure not to uninstall
> network adapter that you are using to connect to the internet
>
> Using Device Manager – (Start- Control Panel – Device Manager) – DISABLE the
> following devices:
> Storage Controllers – Microsoft iSCSI Initiator
> Universal Serial Bus Controllers – Disable all devices listed
>
> Monitors – Disable or Uninstall device – will affect your
> display, but you should be able to run the upgrade.
>
> Stop all 3rd party services running – Start – Run – msconfig
> On General Tab – Select – Selective startup – Load system services and
> startup items should be checked.
>
> On Services Tab – Select – Hide all Microsoft services – then select Disable
> all.
>
> On Startup Tab – Select – Disable All
>
> Reboot PC.
>
> Try the upgrade of Windows Vista Home Premium to Windows Home Vista – GOOD
> LUCK.
>
> If the upgrade is successful – your devices should be automatically
> reenabled and work successfully. You may need to find an upgraded Vista
> driver from you hardware vendor if something is not working properly.
> Reinstall any programs you uninstalled.
>
> Jody
 

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ecs

New Member
Messages
1
#7
I also was unable to upgrade from Vista Home Premium to Vista Ultimate. Hung at 74% of "Completing Installation". Finally gave up after an hour or so (being confused by continued disc access that made me think it might really be doing something) - and shutdown by holding the power button. Thankfully when I powered up again it backed out to where I started. Then it was a search for the log files that would tell me something. Just searched on *.log in C: setuperr.log in "Pathfinder (C:\$WINDOWS.~BT\Sources)" looked interesting. at the end of this file there was an error relating to a service called SYMFW. Googling this to find out what it was, discovered that it was a Symantec process. Indeed Norton Internet Security 2009 was installed. I uninstalled NIS and tried the upgrade to Vista Ultimate again. It worked this time!

Lesson: look at the log files first before trying all of the myriad suggestions you find on boards like this.:)
 

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