Vista x64: Side by side configuration error, no programs work halp :(

Jpsgeoi

Member
First post...

I am coming to you as a last resort. I built my own PC and installed Vista Ultimate 64 bit OEM edition. Has been working fine for ~2 years.
Now every time I attempt to open a program I get the error "The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log for more detail".

The only progam that is barely working is IE 64 bit edition. I cannot download or run any files.

Microsoft wants 59$ to speak to a technical support representative(What a joke, multibillion dollar company wants extra $ for tech support??...).

Doing a ton of research I have tried various things to remedy this with no avail. System restore did not work. Doing a sfc /scannow in command prompt does not work, it does not even run. Wasted 3 hours of my life doing a thorough checkdisk as well.

The error in the event log is as follows...
Error in manifest or policy file "C:\Windows\WinSxS\manifests\x86_microsoft.windows.c..-controls.resources_6595b64144ccf1df_6.0.6001.18000_en-us_72e6f33f34dfabb9.manifest" on line 18. Invalid Xml syntax.

So the problem has to do with this manifest file? I really am clueless as to my next move. I can not download and run anything at all.... Can I do a Vista repair installation with my OEM version?

Should I try and get my hands on a cheap upgrade version of Windows 7?
 

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richc46

Vista Guru
Gold Member

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Jpsgeoi

Member
I have been doing research all day. The problem is with a lot of the threads on this topic is they suggest you to download / install this or that. I cannot download or run any programs =/. Thank for the help, I just don't know how to proceed here with such limited options.
 

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richc46

Vista Guru
Gold Member
Niemiro will probably be online by morning. He is our true expert in this area.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

niemiro

Banned
Hello!

Looking at that manifest error, if that is the only cause, it should be very easy to fix. Let us check that out though, before you become too excited!

Download on another computer, copy to a memory stick, and run on the problem computer this tool: Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2

Make sure that you download the correct version for the problematic computer.

Run the tool. Split step:

1) If the tool runs, copy back to the memory stick C:\Windows\Logs\CBS\CheckSUR.persist.log

2) If the tool does not run, check for the above log anyway, and copy to memory stick if you can. If not, copy C:\Windows\Winsxs\Manifests\x86_microsoft.windows.c..-controls.resources_6595b64144ccf1df_6.0.6001.18000_en-us_72e6f33f34dfabb9.manifest to your memory stick.

Back on the working computer, highlight together, right click on > Send to > Compressed (zipped) folder, and upload that here.

Thanks, and the very best of luck!

Richard
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics Card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300)
    Western Digital: WDC WD6400AAKS-75A7B0

    1 x 1Tb (SATA 600)
    Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms
    Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Keyboard
    Dell Bluetooth
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)

niemiro

Banned
Hello!

No problem! Good luck!

Richard
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics Card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300)
    Western Digital: WDC WD6400AAKS-75A7B0

    1 x 1Tb (SATA 600)
    Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms
    Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Keyboard
    Dell Bluetooth
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)

Jpsgeoi

Member
This is so strange... I tried to install the program you told me to. It froze in the middle of installation so I control alt deleted and canceled it. I then tried to open it again and re do it but got a error message so I rebooted. Now everything is working... I am dumbfounded.
 

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niemiro

Banned
Hello!

Let us assume that a corrupt manifest was the issue. Occasionally, a replacement exists in the cache. Please be aware that the tool will jump to about 60% and pause for up to an hour. However, manifests are done either first or second, so you may have been lucky. Please upload whatever ChechSUR.persist.log so that I can see if any additionl errors were detected so we can fix them now rather than waiting for them to come back and haunt you.

Thanks!

Richard
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics Card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300)
    Western Digital: WDC WD6400AAKS-75A7B0

    1 x 1Tb (SATA 600)
    Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms
    Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Keyboard
    Dell Bluetooth
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)

Jpsgeoi

Member
=================================
Checking System Update Readiness.
Binary Version 6.0.6002.22511
Package Version 10.0
2011-02-16 14:41

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\x86_microsoft.windows.c..-controls.resources_6595b64144ccf1df_6.0.6001.18000_en-us_72e6f33f34dfabb9.manifest x86_microsoft.windows.c..-controls.resources_6595b64144ccf1df_6.0.6001.18000_en-us_72e6f33f34dfabb9
(fix) CSI Manifest Failed Catalog Check CSI File Replaced File: x86_microsoft.windows.c..-controls.resources_6595b64144ccf1df_6.0.6001.18000_en-us_72e6f33f34dfabb9.manifest From: C:\Windows\CheckSur\v1.0\windows6.0-6001-client-wave0.cab

When I try to run the program I get an error: 0x80070032. The request is not supported.
 

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ilikefree

Vista Guru
Gold Member
Note sfc /scannow must be run in elevated mode.
 

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System One

  • Manufacturer/Model
    Lenovo Thinkpad T400
    CPU
    Intel Mobile Core 2 Duo P8700 @ 2.53GHz
    Motherboard
    LENOVO 64734VM
    Memory
    2.00GB Single-Channel DDR3 @ 531MHz
    Graphics Card(s)
    Intel Mobile Intel 4 Series Express Chipset Family
    Sound Card
    Conexant 20561 SmartAudio HD
    Monitor(s) Displays
    15 inch
    Screen Resolution
    1280 x 800
    Hard Drives
    1x 180GB Intel 530 series SSD
    1 x 120GB Hitachi 5400rmp
    1 x 650GB Western Digital Elements 5400rpm
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    Internet Speed
    Medium for New Zealand
    Other Info
    Weakest part of my computer is the graphics chipset.
    Only ever used a laptop.
    Also use USB Freeview TV Card
    Lenovo Docking Station
    External Speakers
    Other bits a pieces as needed

niemiro

Banned
=================================
Checking System Update Readiness.
Binary Version 6.0.6002.22511
Package Version 10.0
2011-02-16 14:41

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\x86_microsoft.windows.c..-controls.resources_6595b64144ccf1df_6.0.6001.18000_en-us_72e6f33f34dfabb9.manifest x86_microsoft.windows.c..-controls.resources_6595b64144ccf1df_6.0.6001.18000_en-us_72e6f33f34dfabb9
(fix) CSI Manifest Failed Catalog Check CSI File Replaced File: x86_microsoft.windows.c..-controls.resources_6595b64144ccf1df_6.0.6001.18000_en-us_72e6f33f34dfabb9.manifest From: C:\Windows\CheckSur\v1.0\windows6.0-6001-client-wave0.cab

When I try to run the program I get an error: 0x80070032. The request is not supported.
Hello!

One error one fix! No more errors detected. Not that the tool actually finished running. The bottom of the log is missing, but your corruption is fixed.

Please follow Step One ONLY here: Troubleshooting with System Update readiness Tool - Windows 7 Forums

Hopefully that will solve your System Update Readiness Tool corruption for later. However, don't worry about that too much now.

Don't bother to re-run the tool. Follow those instructions if you can, and then enjoy your computer, unless you have any more issues or questions!

It has been a pleasure to work with you!

Richard
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics Card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300)
    Western Digital: WDC WD6400AAKS-75A7B0

    1 x 1Tb (SATA 600)
    Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms
    Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Keyboard
    Dell Bluetooth
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)

Jpsgeoi

Member
Great! Thank you very much for your time and assistance in dealing with this matter. I really appreciate it. Soon I am just going to upgrade to Windows 7 :geek:.
 

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niemiro

Banned
No problem, Jpsgeoi!

Really glad to have been of assistance! Is this thread considered solved? Even when it is solved, threads are not closed, so you can also post back and get it unmarked if necessary.

Richard
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics Card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300)
    Western Digital: WDC WD6400AAKS-75A7B0

    1 x 1Tb (SATA 600)
    Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms
    Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Keyboard
    Dell Bluetooth
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)

tinycircus

New Member
=================================
Checking System Update Readiness.
Binary Version 6.0.6002.22574
Package Version 17.0
2012-12-18 14:28

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Manifest Zero Length 0x00000000 winsxs\Manifests\x86_policy.8.0.microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_517205a10f4550e3.manifest x86_policy.8.0.microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_517205a10f4550e3

The program froze at about 90%, and this is what the log returned. The problem still persists. Not sure what to do from here..
 

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