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Window live onecare won't start

J

JohnW

#1
I was running Windows live Onecare under XP sp2. When I upgraded to Vista,
Onecare would not start. I tried rebooting and it still wouldn't start. I
tried uninstalling Onecare and it wouldn't uninstall. I ran all the
compatibility scans before and during the upgrade and there was no mention of
Onecare being an issue. Otherwise the upgrade went very well. Is there a
way out of this situation other than a clean install of Vista? Thanks
 

My Computer

C

Colin Barnhorst

#2
ALL antivirus programs must be uninstalled BEFORE running an upgrade. In
fact any app that monitors the system should be uninstalled.

"JohnW" <JohnW@discussions.microsoft.com> wrote in message
news:3FFF2FC2-356E-4563-AE74-D970CE8E20F3@microsoft.com...
>I was running Windows live Onecare under XP sp2. When I upgraded to Vista,
> Onecare would not start. I tried rebooting and it still wouldn't start.
> I
> tried uninstalling Onecare and it wouldn't uninstall. I ran all the
> compatibility scans before and during the upgrade and there was no mention
> of
> Onecare being an issue. Otherwise the upgrade went very well. Is there a
> way out of this situation other than a clean install of Vista? Thanks
 

My Computer

J

jimmuh

#3
Yeah, I forgot to mention that. It's why I asked about the upgrade advisor. I
thought it would provide a warning. Does it?

I wouldn't know, really. I've only done clean installations of Vista and
wasn't interested in finding out whether a given piece of software would work
with it until AFTER the OS was in place and working.

"Colin Barnhorst" wrote:

> ALL antivirus programs must be uninstalled BEFORE running an upgrade. In
> fact any app that monitors the system should be uninstalled.
>
> "JohnW" <JohnW@discussions.microsoft.com> wrote in message
> news:3FFF2FC2-356E-4563-AE74-D970CE8E20F3@microsoft.com...
> >I was running Windows live Onecare under XP sp2. When I upgraded to Vista,
> > Onecare would not start. I tried rebooting and it still wouldn't start.
> > I
> > tried uninstalling Onecare and it wouldn't uninstall. I ran all the
> > compatibility scans before and during the upgrade and there was no mention
> > of
> > Onecare being an issue. Otherwise the upgrade went very well. Is there a
> > way out of this situation other than a clean install of Vista? Thanks

>
 

My Computer

C

Carey Frisch [MVP]

#4
Please visit the Windows OneCare Forum:
http://forums.microsoft.com/WindowsOneCare/default.aspx?SiteID=2

--
Carey Frisch
Microsoft MVP
Windows Shell/User

--------------------------------------------------------------------------------------

"JohnW" wrote:


I was running Windows live Onecare under XP sp2. When I upgraded to Vista,
Onecare would not start. I tried rebooting and it still wouldn't start. I
tried uninstalling Onecare and it wouldn't uninstall. I ran all the
compatibility scans before and during the upgrade and there was no mention of
Onecare being an issue. Otherwise the upgrade went very well. Is there a
way out of this situation other than a clean install of Vista? Thanks
 

My Computer

R

Reyede

#5
Soon, not all will need to be uninstalled.

Reyede

"Colin Barnhorst" <colinbarharst@msn.com> wrote in message
news:AD2F4399-80A3-403C-B702-0E4B51413182@microsoft.com...
> ALL antivirus programs must be uninstalled BEFORE running an upgrade. In
> fact any app that monitors the system should be uninstalled.
>
> "JohnW" <JohnW@discussions.microsoft.com> wrote in message
> news:3FFF2FC2-356E-4563-AE74-D970CE8E20F3@microsoft.com...
>>I was running Windows live Onecare under XP sp2. When I upgraded to
>>Vista,
>> Onecare would not start. I tried rebooting and it still wouldn't start.
>> I
>> tried uninstalling Onecare and it wouldn't uninstall. I ran all the
>> compatibility scans before and during the upgrade and there was no
>> mention of
>> Onecare being an issue. Otherwise the upgrade went very well. Is there
>> a
>> way out of this situation other than a clean install of Vista? Thanks

>
 

My Computer

C

Colin Barnhorst

#6
When you select the upgrade option you get a Compatability Report that tells
you what you must uninstall or update and advises you what may not work
correctly after the upgrade (the database does not include all possible
apps).

"jimmuh" <jimmuh@discussions.microsoft.com> wrote in message
news:010139E2-B655-4255-BC1B-2A8424DC72B0@microsoft.com...
> Yeah, I forgot to mention that. It's why I asked about the upgrade
> advisor. I
> thought it would provide a warning. Does it?
>
> I wouldn't know, really. I've only done clean installations of Vista and
> wasn't interested in finding out whether a given piece of software would
> work
> with it until AFTER the OS was in place and working.
>
 

My Computer

K

Kevin Spencer

#7
I had a similar problem, except that I also had Windows Defender installed.
After the upgrade, even with the help of the Windows Live OneCare support
people, I was unable to install Windows Live OneCare 1.5 beta (the only
version available at the time). I ended up completely uninstalling Defender
as well, which crippled several of the OS functions. So, I ran the Setup
disk and performed an "upgrade" install from Vista to Vista, after I had
removed all traces of Windows Live OneCare. Defender came back (it is part
of the OS), and everything seems fine at the moment, although I still
haven't tried to install Windows Live OneCare yet, because I understand the
RTM will be released within the week, and I don't want to take any chances.

I believe the problem began with having both Windows Live OneCare and
Defender installed on XP prior to doing the update. The Upgrade Advisor did
mention to uninstall any AV programs, but nothing about Defender. At this
point, I'm not entirely sure what steps I took prior to doing the upgrade,
but I suspect it may have been Defender that caused the issue.

--
HTH,

Kevin Spencer
Microsoft MVP
Bit Player
http://unclechutney.blogspot.com

In case of Minimalism, break Philip Glass.

"JohnW" <JohnW@discussions.microsoft.com> wrote in message
news:3FFF2FC2-356E-4563-AE74-D970CE8E20F3@microsoft.com...
>I was running Windows live Onecare under XP sp2. When I upgraded to Vista,
> Onecare would not start. I tried rebooting and it still wouldn't start.
> I
> tried uninstalling Onecare and it wouldn't uninstall. I ran all the
> compatibility scans before and during the upgrade and there was no mention
> of
> Onecare being an issue. Otherwise the upgrade went very well. Is there a
> way out of this situation other than a clean install of Vista? Thanks
 

My Computer