Windows Live Mail Photo Emails Problem

  • Thread starter Frustrated virgin user
  • Start date
F

Frustrated virgin user

I have recently had a long 'support' conversation with virgin.net regarding
an error message I keep getting when sending a "photo email" using Windows
Live Mail. Virgin are my ISP for the internet and I have email addresses with
them ending virgin.net. The error code is reproduced below:
An unknown error has occurred.

Subject 'xxxxxxxxxx'
Server Error: 554
Server Response: 554 5.7.1 Requested action not taken: Message was spam or
contained virus
Server: 'mail.virgin.net'
Windows Live Mail Error ID: 0x800CCC6F
Protocol: SMTP
Port: 25
Secure(SSL): No

In my discussion with virgin support the conclusion was reached that when a
"photo email" is created there is a stage of "preparing photos" before the
email is placed in the outbox. This would appear to be where the problem
occurs in that some code is added to the photograph for it to be identified
when uploaded to the WLM server (this would make sense as the email recipient
would then click on the thumbnail image in the email to download the hi-res
image from the server). It seems that virgin.net & maybe some other ISPs see
this embedded code as possibly malicious and therefore reject the email with
the error message above.
Some work needs to be done here. Has anyone else experienced the same
problem and, more importantly have they resolved the issue.
 

My Computer

B

Bob

Which AV program do you have installed? If you have email scanning enabled,
disable it. You don't need it as long as you have resident protection
running.

"Frustrated virgin user" <Frustrated virgin [email protected]>
wrote in message news:[email protected]

>I have recently had a long 'support' conversation with virgin.net regarding
> an error message I keep getting when sending a "photo email" using Windows
> Live Mail. Virgin are my ISP for the internet and I have email addresses
> with
> them ending virgin.net. The error code is reproduced below:
> An unknown error has occurred.
>
> Subject 'xxxxxxxxxx'
> Server Error: 554
> Server Response: 554 5.7.1 Requested action not taken: Message was spam or
> contained virus
> Server: 'mail.virgin.net'
> Windows Live Mail Error ID: 0x800CCC6F
> Protocol: SMTP
> Port: 25
> Secure(SSL): No
>
> In my discussion with virgin support the conclusion was reached that when
> a
> "photo email" is created there is a stage of "preparing photos" before the
> email is placed in the outbox. This would appear to be where the problem
> occurs in that some code is added to the photograph for it to be
> identified
> when uploaded to the WLM server (this would make sense as the email
> recipient
> would then click on the thumbnail image in the email to download the
> hi-res
> image from the server). It seems that virgin.net & maybe some other ISPs
> see
> this embedded code as possibly malicious and therefore reject the email
> with
> the error message above.
> Some work needs to be done here. Has anyone else experienced the same
> problem and, more importantly have they resolved the issue.
 

My Computer

F

Frustrated virgin user

Thanks Bob.
I use AVG free but it makes no difference if I disable it/turn it off.
The problem seems to lie with virgin.net due to their server blocking what
it perceives as malicious code (because it is embedded in the photos to be
uploaded to WLM).
I don't quite understand what you mean by "resident protection running"

"Bob" wrote:

> Which AV program do you have installed? If you have email scanning enabled,
> disable it. You don't need it as long as you have resident protection
> running.
>
> "Frustrated virgin user" <Frustrated virgin [email protected]>
> wrote in message news:[email protected]

> >I have recently had a long 'support' conversation with virgin.net regarding
> > an error message I keep getting when sending a "photo email" using Windows
> > Live Mail. Virgin are my ISP for the internet and I have email addresses
> > with
> > them ending virgin.net. The error code is reproduced below:
> > An unknown error has occurred.
> >
> > Subject 'xxxxxxxxxx'
> > Server Error: 554
> > Server Response: 554 5.7.1 Requested action not taken: Message was spam or
> > contained virus
> > Server: 'mail.virgin.net'
> > Windows Live Mail Error ID: 0x800CCC6F
> > Protocol: SMTP
> > Port: 25
> > Secure(SSL): No
> >
> > In my discussion with virgin support the conclusion was reached that when
> > a
> > "photo email" is created there is a stage of "preparing photos" before the
> > email is placed in the outbox. This would appear to be where the problem
> > occurs in that some code is added to the photograph for it to be
> > identified
> > when uploaded to the WLM server (this would make sense as the email
> > recipient
> > would then click on the thumbnail image in the email to download the
> > hi-res
> > image from the server). It seems that virgin.net & maybe some other ISPs
> > see
> > this embedded code as possibly malicious and therefore reject the email
> > with
> > the error message above.
> > Some work needs to be done here. Has anyone else experienced the same
> > problem and, more importantly have they resolved the issue.
>
>
 

My Computer

B

Bob

You're welcome.

Resident protection means you have AVG running at all times.

You didn't say if you have email scanning enabled. If you do, uninstalling
AVG, rebooting, and reinstalling without the email scanning feature might
solve your problem.

Additional troubleshooting questions:

When did the problem begin?
Have you recently installed any programs?
Which firewall do you have installed?
Did you ever have any other AV programs or security suites installed?
Did your ISP automatically install an AV program or security suite?
Did your PC have any pre-installed AV program or security suite?
If so, which one(s)?

Consider this: Whenever a new error condition appears on your computer, it
is almost certain that there was some change to the computer soon before the
problem began.
Do a thorough check for malware, following all of the steps at one of these
Web pages.
Help with malware:
All MS-MVP Sites.
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://www.elephantboycomputers.com/...moving_Malware
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/darnit.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm

Unexplained computer behavior may be caused by deceptive software.
http://support.microsoft.com/kb/827315

So How Did I Get Infected Anyway?
For quite a few people it's by installing programs like Messenger Plus,
whose ads for malware don't identify the malware as such and try to convince
you that you owe it to the author. See also:
http://www.wilderssecurity.com/showthread.php?t=27971
Don't ever do a "default" install of anything. Always choose Custom and see
what else is being carried along. Don't install any extras you're not sure
of.
-------
*Report back, please*

"Frustrated virgin user" <[email protected]>
wrote in message news:[email protected]

> Thanks Bob.
> I use AVG free but it makes no difference if I disable it/turn it off.
> The problem seems to lie with virgin.net due to their server blocking what
> it perceives as malicious code (because it is embedded in the photos to be
> uploaded to WLM).
> I don't quite understand what you mean by "resident protection running"
>
> "Bob" wrote:
>

>> Which AV program do you have installed? If you have email scanning
>> enabled,
>> disable it. You don't need it as long as you have resident protection
>> running.
>>
>> "Frustrated virgin user" <Frustrated virgin
>> [email protected]>
>> wrote in message
>> news:[email protected]

>> >I have recently had a long 'support' conversation with virgin.net
>> >regarding
>> > an error message I keep getting when sending a "photo email" using
>> > Windows
>> > Live Mail. Virgin are my ISP for the internet and I have email
>> > addresses
>> > with
>> > them ending virgin.net. The error code is reproduced below:
>> > An unknown error has occurred.
>> >
>> > Subject 'xxxxxxxxxx'
>> > Server Error: 554
>> > Server Response: 554 5.7.1 Requested action not taken: Message was spam
>> > or
>> > contained virus
>> > Server: 'mail.virgin.net'
>> > Windows Live Mail Error ID: 0x800CCC6F
>> > Protocol: SMTP
>> > Port: 25
>> > Secure(SSL): No
>> >
>> > In my discussion with virgin support the conclusion was reached that
>> > when
>> > a
>> > "photo email" is created there is a stage of "preparing photos" before
>> > the
>> > email is placed in the outbox. This would appear to be where the
>> > problem
>> > occurs in that some code is added to the photograph for it to be
>> > identified
>> > when uploaded to the WLM server (this would make sense as the email
>> > recipient
>> > would then click on the thumbnail image in the email to download the
>> > hi-res
>> > image from the server). It seems that virgin.net & maybe some other
>> > ISPs
>> > see
>> > this embedded code as possibly malicious and therefore reject the email
>> > with
>> > the error message above.
>> > Some work needs to be done here. Has anyone else experienced the same
>> > problem and, more importantly have they resolved the issue.
>>
>>
 

My Computer

M

Michael Santovec

Your ISP needs to talk to the supplier of their anti-spam software who
needs to research the problem.

The anti-spam software is giving a false positive and needs adjusted to
allow Photo mail.

This is assuming that you aren't trying to send your message to too many
people.

The photo mail uploads the real full size images to a Microsoft server
and puts links to them in the message. The issue could be that once a
critical mass of your ISP's users have used the photo mail, the
anti-spam software has seen too many messages with links to the same
server and says aha spam!.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm



"Frustrated virgin user" <Frustrated virgin
[email protected]> wrote in message
news:[email protected]

> I have recently had a long 'support' conversation with virgin.net
> regarding
> an error message I keep getting when sending a "photo email" using
> Windows
> Live Mail. Virgin are my ISP for the internet and I have email
> addresses with
> them ending virgin.net. The error code is reproduced below:
> An unknown error has occurred.
>
> Subject 'xxxxxxxxxx'
> Server Error: 554
> Server Response: 554 5.7.1 Requested action not taken: Message was
> spam or
> contained virus
> Server: 'mail.virgin.net'
> Windows Live Mail Error ID: 0x800CCC6F
> Protocol: SMTP
> Port: 25
> Secure(SSL): No
>
> In my discussion with virgin support the conclusion was reached that
> when a
> "photo email" is created there is a stage of "preparing photos" before
> the
> email is placed in the outbox. This would appear to be where the
> problem
> occurs in that some code is added to the photograph for it to be
> identified
> when uploaded to the WLM server (this would make sense as the email
> recipient
> would then click on the thumbnail image in the email to download the
> hi-res
> image from the server). It seems that virgin.net & maybe some other
> ISPs see
> this embedded code as possibly malicious and therefore reject the
> email with
> the error message above.
> Some work needs to be done here. Has anyone else experienced the same
> problem and, more importantly have they resolved the issue.
 

My Computer

G

Gary VanderMolen

From the error message it would appear that the OP's problem is
clearly at the server level, not within his email client.

--
Gary VanderMolen, MS-MVP


"Bob" <[email protected]> wrote in message
news:[email protected]

> You're welcome.
>
> Resident protection means you have AVG running at all times.
>
> You didn't say if you have email scanning enabled. If you do, uninstalling
> AVG, rebooting, and reinstalling without the email scanning feature might
> solve your problem.
>
> Additional troubleshooting questions:
>
> When did the problem begin?
> Have you recently installed any programs?
> Which firewall do you have installed?
> Did you ever have any other AV programs or security suites installed?
> Did your ISP automatically install an AV program or security suite?
> Did your PC have any pre-installed AV program or security suite?
> If so, which one(s)?
>
> Consider this: Whenever a new error condition appears on your computer, it
> is almost certain that there was some change to the computer soon before
> the problem began.
> Do a thorough check for malware, following all of the steps at one of
> these Web pages.
> Help with malware:
> All MS-MVP Sites.
> http://aumha.org/a/parasite.htm
> http://aumha.org/a/quickfix.htm
> http://www.elephantboycomputers.com/...moving_Malware
> http://mvps.org/winhelp2002/unwanted.htm
> http://inetexplorer.mvps.org/darnit.html
> http://www.mvps.org/sramesh2k/Malware_Defence.htm
>
> Unexplained computer behavior may be caused by deceptive software.
> http://support.microsoft.com/kb/827315
>
> So How Did I Get Infected Anyway?
> For quite a few people it's by installing programs like Messenger Plus,
> whose ads for malware don't identify the malware as such and try to
> convince
> you that you owe it to the author. See also:
> http://www.wilderssecurity.com/showthread.php?t=27971
> Don't ever do a "default" install of anything. Always choose Custom and
> see
> what else is being carried along. Don't install any extras you're not sure
> of.
> -------
> *Report back, please*
>
> "Frustrated virgin user" <[email protected]>
> wrote in message
> news:[email protected]

>> Thanks Bob.
>> I use AVG free but it makes no difference if I disable it/turn it off.
>> The problem seems to lie with virgin.net due to their server blocking
>> what
>> it perceives as malicious code (because it is embedded in the photos to
>> be
>> uploaded to WLM).
>> I don't quite understand what you mean by "resident protection running"
>>
>> "Bob" wrote:
>>

>>> Which AV program do you have installed? If you have email scanning
>>> enabled,
>>> disable it. You don't need it as long as you have resident protection
>>> running.
>>>
>>> "Frustrated virgin user" <Frustrated virgin
>>> [email protected]>
>>> wrote in message
>>> news:[email protected]
>>> >I have recently had a long 'support' conversation with virgin.net
>>> >regarding
>>> > an error message I keep getting when sending a "photo email" using
>>> > Windows
>>> > Live Mail. Virgin are my ISP for the internet and I have email
>>> > addresses
>>> > with
>>> > them ending virgin.net. The error code is reproduced below:
>>> > An unknown error has occurred.
>>> >
>>> > Subject 'xxxxxxxxxx'
>>> > Server Error: 554
>>> > Server Response: 554 5.7.1 Requested action not taken: Message was
>>> > spam or
>>> > contained virus
>>> > Server: 'mail.virgin.net'
>>> > Windows Live Mail Error ID: 0x800CCC6F
>>> > Protocol: SMTP
>>> > Port: 25
>>> > Secure(SSL): No
>>> >
>>> > In my discussion with virgin support the conclusion was reached that
>>> > when
>>> > a
>>> > "photo email" is created there is a stage of "preparing photos" before
>>> > the
>>> > email is placed in the outbox. This would appear to be where the
>>> > problem
>>> > occurs in that some code is added to the photograph for it to be
>>> > identified
>>> > when uploaded to the WLM server (this would make sense as the email
>>> > recipient
>>> > would then click on the thumbnail image in the email to download the
>>> > hi-res
>>> > image from the server). It seems that virgin.net & maybe some other
>>> > ISPs
>>> > see
>>> > this embedded code as possibly malicious and therefore reject the
>>> > email
>>> > with
>>> > the error message above.
>>> > Some work needs to be done here. Has anyone else experienced the same
>>> > problem and, more importantly have they resolved the issue.
>>>
>>>
>
 

My Computer

G

Gary VanderMolen

Aside from switching to a more enlightened ISP, you could send
photo emails through a different SMTP server. One solution
would be to use Gmail's SMTP server.

--
Gary VanderMolen, MS-MVP


"Frustrated virgin user" <Frustrated virgin [email protected]>
wrote in message news:[email protected]

>I have recently had a long 'support' conversation with virgin.net regarding
> an error message I keep getting when sending a "photo email" using Windows
> Live Mail. Virgin are my ISP for the internet and I have email addresses
> with
> them ending virgin.net. The error code is reproduced below:
> An unknown error has occurred.
>
> Subject 'xxxxxxxxxx'
> Server Error: 554
> Server Response: 554 5.7.1 Requested action not taken: Message was spam or
> contained virus
> Server: 'mail.virgin.net'
> Windows Live Mail Error ID: 0x800CCC6F
> Protocol: SMTP
> Port: 25
> Secure(SSL): No
>
> In my discussion with virgin support the conclusion was reached that when
> a
> "photo email" is created there is a stage of "preparing photos" before the
> email is placed in the outbox. This would appear to be where the problem
> occurs in that some code is added to the photograph for it to be
> identified
> when uploaded to the WLM server (this would make sense as the email
> recipient
> would then click on the thumbnail image in the email to download the
> hi-res
> image from the server). It seems that virgin.net & maybe some other ISPs
> see
> this embedded code as possibly malicious and therefore reject the email
> with
> the error message above.
> Some work needs to be done here. Has anyone else experienced the same
> problem and, more importantly have they resolved the issue.
 

My Computer

F

Frustrated virgin user

Thanks to all contributers to this post. I have tried some of the suggestions
within replies and it leads me back to the same conclusion (as said by
others) that virgin net spam catcher is causing the problem. They however
will not admit it and don't care..........Will have to live with it or move
elsewhere. Thanks again..

"Gary VanderMolen" wrote:

> Aside from switching to a more enlightened ISP, you could send
> photo emails through a different SMTP server. One solution
> would be to use Gmail's SMTP server.
>
> --
> Gary VanderMolen, MS-MVP
>
>
> "Frustrated virgin user" <Frustrated virgin [email protected]>
> wrote in message news:[email protected]

> >I have recently had a long 'support' conversation with virgin.net regarding
> > an error message I keep getting when sending a "photo email" using Windows
> > Live Mail. Virgin are my ISP for the internet and I have email addresses
> > with
> > them ending virgin.net. The error code is reproduced below:
> > An unknown error has occurred.
> >
> > Subject 'xxxxxxxxxx'
> > Server Error: 554
> > Server Response: 554 5.7.1 Requested action not taken: Message was spam or
> > contained virus
> > Server: 'mail.virgin.net'
> > Windows Live Mail Error ID: 0x800CCC6F
> > Protocol: SMTP
> > Port: 25
> > Secure(SSL): No
> >
> > In my discussion with virgin support the conclusion was reached that when
> > a
> > "photo email" is created there is a stage of "preparing photos" before the
> > email is placed in the outbox. This would appear to be where the problem
> > occurs in that some code is added to the photograph for it to be
> > identified
> > when uploaded to the WLM server (this would make sense as the email
> > recipient
> > would then click on the thumbnail image in the email to download the
> > hi-res
> > image from the server). It seems that virgin.net & maybe some other ISPs
> > see
> > this embedded code as possibly malicious and therefore reject the email
> > with
> > the error message above.
> > Some work needs to be done here. Has anyone else experienced the same
> > problem and, more importantly have they resolved the issue.
>
>
 

My Computer

herna22

New Member
I found the following solution about this issue. I am getting the same error.

Send the photo as an attachment and do not use the add a photo button/feature. Works like a charm. The photo will be send as desired and with the original size.

If you must use the photo feature, live mail will add some code that i think is rejected by some ISPs. In order to work for it to work you have to disable the "upload high res picture to website" option. Removing that option allowed me to send email as a picture email. HOWEVER it brought up another problem, It reduced the size of the picture (without my consent)!!!
AND it only gives you some of options to resize it to your liking.

Hernan


the error i got was
Subject 'test'
Server Error: 554
Server Response: 554 Message refused.
Server: 'smtpout.secureserver.net'
Windows Live Mail Error ID: 0x800CCC6F
Protocol: SMTP
error. which I could not figure why.
 

My Computer

Shani

New Member
I too am having a problem with Live mail "add photo" facility. I sent a picture to a friend who clicked on the image and it promptly, as she put it.. "ate her computer". Assuming it was a virus we ran all sorts of virus software but it hasn't cleared the problem. We then discovered this spurious link on the image, which only appears when you use the "add photo" facility. How can this happen??? I'm furious. I don't have much technical know how I'm afraid, but think it is pretty outrageous to offer a service which is so open to tampering. I emailed Microsoft, and have had a dodgy looking reply asking me to reply to verify my email address... has anyone had this?
 

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